Infra DM – JD

Competency: C6

Basic Requirement:
1. Delivery leadership experience of Infrastructure support delivery for portfolio of multiple
accounts/projects, large engagements 100-150 engineers in Onsite-Offshore model
2. 14-18 years of Infra/Apps support delivery experience
3. Excellent client management and stakeholder governance skills
4. Excellent Team/people management skills

IMS Skills requirement :

1. Deep experience in delivery of Infrastructure, DC, network availability monitoring and
management L1+L2+L3 Operations
2. Good experience in managing Data center, Cloud technology projects
- transformation/upgrade/migrations/consulting
3. Experience/Exposure to traditional Infra/Data center support, Cloud and Virtualization support,
SaaS support
4. Exposure to EUC support projects
5. Application availability monitoring and management support experience will be an added
advantage
6. High focus on driving operational automation using Scripting, ML , AI

Operation & Project Governance, Financials:

1. Ability to drive KPI/SLA metrics driven Managed delivery Engagements – Fixed Cost - 24X7
operations, Fixed Cost - Migration/Upgrades/Transformation projects.
2. Conducing Regular stakeholder governance calls/meetings – Weekly/Monthly/Quarterly
3. Managing Risks/Issues without disrupting delivery
4. Skill X Competency X team size X Shift coverage - Optimization
5. Managing high Customer satisfaction Index
6. People management Skills - Managing High retention, driving high performance team culture,
grooming talent to next level,
7. Account Revenue Growth and maximize Revenue realization by managing high Profitability
8. Guiding projected Revenue and profitability to management
9. Building New Business - Project effort Estimation skills, Contributing to pre-sales, build case
studies
10. SOW/Contract formation and reviews and delivery model solution proposals,
11. Continuous focus on skilling the team to next level

Leadership:
1. Lead delivery team from the front
2. Hands on tech savvy Leadership with effective delegation and control
3. Ability to identify, Coach and Mentor technical Leads and techno-managerial talent
4. Good client facing expectation management and win-win negotiation skills

Soft skills:
1. Excellent communication Skills to face senior/exec management of Mindtree and Customers –
Spoken & Written English, Collaborative approach
 2. Ability to present weekly/Monthly Quality governance and negotiate operational requirements
with customer.

Stakeholder/Escalation Management
1. Ability to lead 24X7 operations and handle any stakeholder escalation meetings for
critical/major incidents
2. Managing internal and external stakeholder expectations in demanding and tough situations