Documente Academic
Documente Profesional
Documente Cultură
Amber Boyette
ENC 1101
Professor McGriff
Deciding which career path to choose can be difficult for a lot of college students such as
myself. Luckily, I had a considerable amount of job experience when I submitted my application
to SJR State College. I was an automated logistical specialist looking for a change, but not too
drastic. I browsed the school’s impressive catalog thoroughly, unsure of my next move. After
further research, medical office administration appealed to me and felt the most familiar. The
logistics field and medical office administration have similar duties, such as customer service,
Customer service is an everyday duty in the logistics field. As a logistician, mine was the
first face customers encountered in the main office. I was responsible for answering questions
As part of this customer service, I screened situations at the lowest level before bringing them to
the attention of the motor sergeant. I also answered phone calls, left messages, and coordinated
pick up dates with customers on behalf of the maintenance shops. I often attended to long lines
of people.
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Operating computer software is another vital duty in the logistics field. In my previous
role, the softwares I utilized included Sams1-e, ULLS-g, and others. These softwares allowed me
to organize and share data amongst other logisticians. I used them to capture labor and manhours
of other employees. They are also used to order and track parts, which is imperative for both the
maintainer and the customer. This came in handy when compiling and maintaining records.
Compiling and maintaining records is the most important duty in the logistics field. The
types of records I dealt with consisted of work orders, financial statements, and equipment
history. These records must be filed in accordance with standard operating procedures and are a
backup to the data entered in the computer softwares. They are also maintained for the purpose
of continuity and privacy. Some files held sensitive information on licensees and other
employees. My office files were often inspected by our support team to uphold company
As in the logistics field, customer service is also an everyday duty in medical office
answering insurance questions and checking patients in and out of their appointments. Like
screening customers for the motor sergeant, my responsibility will be preparing patients to see a
Answering phone calls, leaving messages, and booking appointments will be necessary as well.
With my previous office experience, I am prepared to deal with crowded waiting rooms.
way as compared to the logistics field. There are many different softwares used by hospitals and
other medical facilities, such as Advanced MD and NextGen. These software track appointments
and organize schedules for medical personnel. This allows them to focus on one patient at a time.
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Billing and insurance information is also entered and stored for security and convenience.
logistics field. I will still be accountable for maintaining financial records, but in this case, it will
be for insurance billing, medical supplies, etc. If there is a filing system in place, I will need to
comply to the rules and procedures when handling the files. Privacy of sensitive information is
even more crucial in a medical office because medical records must be protected by law. Another
reason compiling and maintaining records is so essential is because less that one-third of all
medical administrative computer softwares are compatible to others in the same field. This
means that a patient may need their records on file to be faxed, mailed, or even hand carried.
Although the logistics field and medical office administration are hardly identical careers,
their roles are basically the same. They both serve as clerical foundations that are necessary to
the success of an organization. It’s helpful when choosing a career path to choose something that
inspires the role you want to play in an organization. For me, that role is to administratively
support a larger entity that people rely on. As a logistician, I supported several maintenance
shops of military equipment. Now I can take this experience and use it towards working in a
medical office.
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