Konica Minolta Image-Quality-Problem-Bizhub-C450 PDF

Image quality problem FIELD SERVICE
2005.03
Ver. 1.0
18. Image quality problem Field Service Ver. 1.0 Mar. 2005
18. Image quality problem

bizhub C450
18.1 How to read Element date

• As part of troubleshooting procedures, the numeric values set for “State Confirmation”
available from “Service Mode” can be used to isolate the cause of the image problem.
4037F4E509DA
18.1.1 Table Number
4037F4E511DA
Vdc-C • Shows the developing bias value of each color of toner when an image is produced.
Vdc-M • Standard values: Around 390 V
Troubleshooting
Vdc-Y • A correction is made to make the image lighter when the numeric value is greater.
Vdc-K • A correction is made to make the image darker when the numeric value is smaller.
• Relevant Components: Imaging Unit, High Voltage Unit (Developing Bias)
Vg-C • Shows the grid voltage value of each color of toner when an image is produced.
Vg-M • Standard values: Around 500 V
Vg-Y • A correction is made to make the image lighter when the numeric value is greater.
Vg-K • A correction is made to make the image darker when the numeric value is smaller.
• Relevant Components: Imaging Unit, High Voltage Unit (Developing Bias)
374
Field Service Ver. 1.0 Mar. 2005 18. Image quality problem
18.1.2 Level History 1
bizhub C450
4037F4E513DA
TCR-C
• Shows the T/C ratio (in 0.01 % increments).
TCR-M
• Standard value: 7 ± 3 %
TCR-Y
• Relevant Components: LPH Unit, TCR Sensor K
TCR-K
IDC1 • Shows the IDC bare surface output reading taken last (in 0.01 V increments).
IDC2 • It should normally be around 4.3 V.
• The output range is 0 V to 5 V.
• “Reading taken last” means:
Latest toner density
When the Start key is pressed, the output value is displayed while a test print is being
produced.
• Relevant Components: IDC Sensor, Transfer Belt Unit
Temp-Belt. • Shows the temperature of the Heating Roller (Temp-Belt) and the Fusing Pressure
Temp-Press. Roller (Temp-Press.) (in 5 °C increments).
• Relevant Components: Fusing Unit
Troubleshooting
375
18.1.3 Level History 2

bizhub C450
4037F4E515DA
IDC Sensor Adjust 1 • Shows the IDC intensity adjustment value.

IDC Sensor Adjust 2 • It should normally be around 40 and can range from 0 to 255.
• The value becomes greater as the Transfer Belt Unit has been used more.
• Relevant Components: IDC Sensor, Transfer Belt Unit
ATVC -C • Shows the latest ATVC level (which varies according to the paper type).
ATVC -M • 300 V to 3000 V (ATVC-C/-M/-Y/-K)
ATVC -Y • 300 V to 5000 V (ATVC-2nd)
ATVC -K • Relevant Components: Transfer Belt Unit,
ATVC -2nd High Voltage Unit (Image Transfer, Neutralizing)
Troubleshooting
376
18.2 How to identify problematic part
bizhub C450
• This chapter is divided into two parts: “Initial Check Items” and “Troubleshooting Proce-
dure by a Particular Image Quality Problem.”
• When an image quality problem occurs, first go through the “Initial Check Items” and, if
the cause is yet to be identified, go to “Troubleshooting Procedure by a Particular Image
Quality Problem.”
18.2.1 Initial Check Items

A. Initial Check Items 1
• Check first to see if image data is properly transmitted between Scanner and memory,
and between memory and printer.
Action Result Next Step
Enter the Service Mode, select “State Confirmation” → “Mem- OK Initial Check Items 2
ory/HDD Adj.” → “Memory Bus Check,” and select and carry out NG ☞ 364
“Scanner→Memory” and “Memory→PRT” checks. (action as instructed)
B. Initial Check Items 2

• Let the machine produce a test print and determine whether the image problem is attrib-
utable to the Scanner or printer system.
Document Scan
CCD Sensor Board PWB-A

Scanner
system Image Processing Board
PWB-C
I/F Cable
Copier Board
PWB-CF
MFP Control Board
Printer
Troubleshooting
PWB-MFPC
system
Test Print
LED Drive Board
PWB-LED
• Evaluation Procedure
Image
Action Result Cause Next Step
Problem
From “Service Mode,” select “Test Mode” → YES Printer Initial Check Items 3
“Halftone Pattern” → “SINGLE” → “HYPER”
Lines, ☞ 379
→ “Gradation” → “C→M→Y→K” → “Density
bands NO Scanner
64,” and produce a test print. Is image prob-
lem evident?
377
C. Initial Check Items 3

• If the printer is responsible for the image problem, let the machine produce a test print
bizhub C450
and determine whether the image problem occurs in a specific single color or four colors
4 Color
Mono Color
4037F4C517DA
Troubleshooting
• Evaluation Procedure
Image Prob-
Action Result Cause Next Step
lem
Lines, bands From “Service Mode,” select “Test Mode” → YES Printer, ☞ 408
“Halftone Pattern” → “SINGLE” → “HYPER” 4 colors
→ “Gradation” → “C→M→Y→K” → “Density NO Printer, ☞ 392
64,” and produce a test print. Is image prob- single color
lem evident in each of all four colors?
378
18.3 Solution
bizhub C450
18.3.1 IR System: white lines in Sub Scan Direction, white bands in Sub Scan
Direction, colored lines in Sub Scan Direction, and colored bands in Sub
Scan Direction
A. Typical Faulty Images
White lines in Sub White bands in Sub Color lines in Sub Color bands in Sub
Scan Direction Scan Direction Scan Direction Scan Direction
4036fs4021c0 4036fs4022c0 4036fs4023c0 4036fs4024c0
B. Troubleshooting Procedure
Step Section Check Item Result Action

1 Original Original is damaged or dirty. YES Change original.
2 Original Cover Original Pad is dirty. YES Clean.
Original Glass Original Glass is dirty. YES Wipe the surface clean with
3
a soft cloth.
Shading sheet Shading sheet is dirty. YES Wipe the surface clean with
4
a soft cloth.
Mirror, lens, Exposure Mirror is dirty YES Clean.
Lamp, and reflectors Lens is dirty YES Clean.
5
Exposure Lamp is dirty YES Clean.
Reflectors are dirty YES Clean.
Machine → Scan The adjustment value for Image NO Readjust.
Area → Image Posi- Position: Side Edge falls within
6
tion: Side Edge (Ser- the specified range.
vice Mode)
7
The white lines/bands or colored YES Change Scanner Assy. Troubleshooting
lines/bands are blurry. Change CCD Unit.
379
18.3.2 Scanner System: white lines in Main Scan Direction, white bands in Main
Scan Direction, colored lines in Main Scan Direction, and colored bands in
bizhub C450
Main Scan Direction

White lines in Main White bands in Main Color lines in Main Color bands in Main
4036fs4025c0 4036fs4026c0 4036fs4027c0 4036fs4028c0

Original Glass Original Glass is dirty. Wipe the surface clean with a
3 YES
soft cloth.
Machine → Scan The adjustment value for Image Readjust.
Area → Image Position: Leading Edge falls within
4 Position: Top the specified range. NO
Edge
(Service Mode)
The problem has been eliminated Change Scanner Assy.
5 NO
through the checks of steps up to 4. Change CCD Unit.
Troubleshooting
380
18.3.3 Scanner System: color spots

bizhub C450
AA
4036fs4029c0

Original Glass Original Glass is dirty. YES Wipe the surface clean with a
3
soft cloth.
The problem has been eliminated NO Change Scanner Assy.
4
Troubleshooting
381
18.3.4 Scanner System: fog

bizhub C450
ABCD
ABCD
ABCD
ABCD
ABCD
4036fs4030c0

Original Cover does not lie flat. YES Change Original Cover if it is
3
deformed or hinges are broken.
4
soft cloth.
Shading sheet Shading sheet is dirty. YES Wipe the surface clean with a
5
soft cloth.
6 Mirror, lens, Mirror is dirty. YES Clean.
7 Exposure Lamp, Lens is dirty. YES Clean.
and reflectors
8 Exposure Lamp is dirty. YES Clean.
9 Reflectors are dirty. YES Clean.
Basic Screen The problem is eliminated when the NO Try another exposure level in
10 Quality/Density image is produced in the Manual Manual.
exposure setting.
11
Troubleshooting
382
18.3.5 Scanner System: blurred image, blotchy image

bizhub C450
4036fs4031c0

1 Original Original does not lie flat. YES Change original.
Original Cover Original Cover does not lie flat. YES Change Original Cover if it is
2
Original Glass Original Glass tilts. YES Position Original Glass correctly.
3
Check original loading position.
2nd/3rd Mirrors Scanner is not aligned with the YES Perform “Focus Positioning of the
Carriage 2nd/3rd Mirrors Carriage. Scanner and 2nd/3rd Mirrors Car-
4
riage” and “Scanner Position
Adjustment.”
5
Troubleshooting
383
18.3.6 Scanner System: incorrect color image registration, sync shift (lines in
main scan direction)
bizhub C450
AA
4036fs4032c0

1 Original Original does not lie flat. YES Change original.
Original Cover Original Cover does not lie flat. YES Change Original Cover if it is
2
3 Slide rails Foreign matter on rails. YES Clean and apply lubricant.
4 Drive Cables Cable kinks or is damaged. YES Correct or change.
Scanner Assy Scanner moves smoothly. NO Adjust the Scanner Motor timing
belt.
5
→ Change bushing.
→ Change Scanner Motor.
The problem has been eliminated NO Change CCD Unit.
6
through the checks of steps up to 5.
Troubleshooting
384
18.3.7 Scanner System: moire

bizhub C450
4036fs4033c0

Original Moire distortions recur even after NO Change the original mode
1 the orientation of original has been (select one other than that
changed. resulted in moire).
Basic Screen Moire distortions recur even after YES Select “Text Mode or “Photo
2 Quality/Density the original mode has been Mode”.
changed.
Basic Screen The problem has been eliminated NO Change the zoom ratio.
3
Zoom through the checks of steps up to 2.
Troubleshooting
385
18.3.8 Scanner System: skewed image

bizhub C450
AA
4036fs4034c0

1 Original Original is skew. YES Reposition original.
Original Glass Original Glass is in positive contact NO Reinstall the glass.
2 with the flat spring without being tilt. Check the original loading posi-
tion.
2nd/3rd Mirrors Scanner Assy is not properly YES Perform “Focus Positioning of the
Carriage aligned with 2nd/3rd Mirrors Car- Scanner and 2nd/3rd Mirrors Car-
3
riage. riage” and “Scanner Position
Adjustment.”
4
Troubleshooting
386
18.3.9 Scanner System: distorted image

bizhub C450
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
4036fs4035c0

Installation Machine is installed on a level sur- NO Reinstall.
1
face.
2nd/3rd Mirrors Scanner Assy is not properly YES Perform “Focus Positioning of the
Carriage aligned with 2nd/3rd Mirrors Car- Scanner and 2nd/3rd Mirrors
2
riage. Carriage” and “Scanner Position
Adjustment.”
Scanner Motor Scanner Motor turns smoothly. NO Change belt.
3
Change Scanner Motor.
4
Troubleshooting
387
18.3.10 Scanner System: low image density, rough image

bizhub C450
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
4036fs4036c0

1 Original Original sticks to Original Glass. YES Reposition original.
2
soft cloth.
Shading sheet Shading sheet is dirty. YES Wipe the surface clean with a
3
soft cloth.
4 Mirror, lens, Mirror is dirty. YES Clean.
5 Exposure Lamp, Lens is dirty. YES Clean.
and reflectors
6 Exposure Lamp is dirty. YES Clean.
7 Reflectors are dirty. YES Clean.
The problem has been eliminated NO Clean Exposure Lamp.
8 through the checks of steps up to 7. → Change Scanner Assy.
→ Change CCD Unit.
Troubleshooting
388
18.3.11 Scanner System: defective ACS

bizhub C450
AA Colored Area of Original
ABCDE
ABCDE
ABCDE Black-and-White Area of Original
ABCDE
ABCDE
4036fs4037c0

Auto Color Level The problem persists even after YES Change the original loading direc-
Adjustment the ACS Determination Level tion. Make manual settings
(User Setting) Adjust function has been according to the type of original.
1 changed. (If the original contains a colored
area in one of its corners, the
machine may fail to properly
detect the colored area.)
Troubleshooting
389
18.3.12 Scanner System: blank copy, black copy

bizhub C450
Blank copy Black copy
4036fs4038c0 4036fs4039c0

Cable connecting Connector is connected properly NO Reconnect.
1 Scanner and with no pins bent.
printer
Image Processing Connectors on the Image Pro- NO Reconnect.
2 Board (PWB-C) cessing Board are connected
properly.
CCD Unit Connectors of the CCD Unit are NO Reconnect.
3
connected properly.
Test Mode The problem is eliminated as NO Change I/F connection cable.
4 (Service Mode) checked with the image on a test
pattern produced.
Image Processing The problem is eliminated after NO Change Image Processing
5 Board (PWB-C) the I/F connection cable has been Board.
changed.
Troubleshooting
390
18.3.13 Scanner System: abnormal image

bizhub C450
ABCDE ABCDE
ABCDE Data on previous page
ABCDE
ABCDE ABCDE
ABCDE
ABCDE AA Data on current page
4036fs4040c0 4036fs4041c0 4036fs4042c0

Cable connecting Connector is connected properly NO Reconnect.
1 Scanner and with no pins bent.
printer
Image Processing Connectors on the Image Process- NO Reconnect.
2
Board (PWB-C) ing Board are connected properly.
MFP Control Data on previous page is mixed NO Reinstall expanded memory.
3 Board (PWB- with data on current page.
MFPC)
Test Mode The problem is eliminated as NO Change interface connection
4 (Service Mode) checked with the image on a test cable.
pattern produced.
Image Processing The problem is eliminated after the NO Change Image Processing
5 Board (PWB-C) interface connection cable has Board.
been changed.
MFP Control The problem has been eliminated NO Change MFP Control Board.
6 Board through the checks of steps up to 5.
(PWB-MFPC)
Troubleshooting
391
18.3.14 Printer Monocolor: white lines in Sub Scan Direction, white bands in Sub
Scan Direction, colored lines colored bands in Sub Scan Direction, white
bizhub C450
lines in Main Scan Direction, white bands in Main Scan Direction, colored
lines in Main Scan Direction, colored bands in Main Scan Direction
White lines in Sub White bands in Sub Colored lines in Sub Colored bands in Sub
4036fs4021c0 4036fs4022c0 4036fs4023c0 4036fs4024c0
White lines in Main White bands in Main Colored lines in Main Colored bands in Main
4036fs4025c0 4036fs4026c0 4036fs4027c0 4036fs4028c0

Image check A white line or black line in sub YES Select “Service Mode” → “Machine”
scan direction is sharp. → “LPH Chip Adjust” and run “LPH
1 Chip Adjust.”
NO Clean the Comb Electrode by moving
the Comb Electrode Cleaning Lever.
Troubleshooting
Imaging Unit The surface of the PC Drum is YES Change Imaging Unit.
2
scratched.
LPH Assy The surface of the lens array is YES Clean with cleaning jig.
3
dirty.
4 Imaging Unit Dirty on the outside. YES Clean.
Connectors and contact terminals NO Clean contact terminals.
5 make good connection between Reconnect.
each IU and LPH Assy.
Developing bias contact terminal NO Clean contact terminal and check ter-
6
makes good connection. minal position.
Image check The problem has been eliminated NO Select “Service Mode” → “Machine”
7
through the checks of steps up to 6. → “LPH Rank” and run “LPH Rank.”
The problem has been eliminated NO Change Imaging Unit.
8 through the checks of steps up to 7. → Change Image Transfer Belt Unit.
→ Change LPH Assy.
392
18.3.15 Printer Monocolor: uneven density in sub scan direction

bizhub C450
4036fs4043c0 4036fs4044c0 4036fs4045c0

Image check Uneven density of void area occurs. YES Check LPH Unit connector for
proper connection.
1
Check the LED Drive Board con-
nectors for proper connection.
High image Uneven density in Sub Scan Direc- YES Feed 10 to 20 blank sheets of
density original tion occurs at a pitch of 40 mm to paper with no originals placed, as
2 50 mm when a multi-copy cycle is the IU fails to keep up with a high
run using an original with high demand for toner.
image density (50% or more).
LPH Assy LED retracting lever is locked in NO Slide out the IU and reinstall.
3
position.
4
scratched.
5 Dirty on the outside. YES Clean.
LPH Assy LED surface is dirty. YES Clean using the LED Cleaning
6
Jig.
Image check Monocolor uneven image (uneven YES Select “Service Mode” →
7 high density) occurs. “Machine” → “LPH Rank” and run
“LPH Rank.”
Image Transfer Cam gear operates properly. NO Troubleshooting
8 Change Image Transfer Belt Unit.
Belt Unit
The problem has been eliminated NO Change IU.
through the checks of steps up to 8. → Change Image Transfer Belt
Unit.
9 → Change Copier Board.
→ Change LED Drive Board
→ Change LPH Unit.
→ Change High Voltage Unit
(Image Transfer, Neutralizing).
393
18.3.16 Printer Monocolor: uneven density in main scan direction

bizhub C450
4036fs4046c0 4036fs4047c0

1
scratched.
LPH Assy The surface of the lens array is YES Clean with cleaning jig.
3
dirty.
Image check Monocolor uneven image (uneven YES Select “Service Mode” →
4 high density) occurs. “Machine” → “LPH Rank” and run
“LPH Rank.”
Image Transfer Image Transfer Belt Unit makes NO Check and correct contacts.
5
Belt Unit positive contact with plates on rails.
6 Cam gear operates properly. NO Change Image Transfer Belt Unit.
Unit.
7 → Change High Voltage Unit/2
(Developing Bias).
→ Change High Voltage Unit/1
Troubleshooting
394
18.3.17 Printer Monocolor: low image density

bizhub C450
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
4036fs4036c0

State Confirm → Check data for Vg and Vdc. NO Go to next step.
Table Number Color Vdc: Around 390 V
1 (Service Mode) Vg : Around 500 V
Black Vdc: Around 390 V
Vg : Around 500 V
2 State Confirma- Check TCR data. NO Go to next step.
tion → Level His- IDC output value is around 4.3 V. NO Clean IDC Sensor.
3 tory 1 Check Image Transfer Belt for
(Service Mode) damage.
4 Level History data Low TCR and low Vg and Vdc YES Go to step 8.
5 check results Low TCR and high Vg and Vdc YES Go to step 14.
TCR falling within specified range YES Go to step 8.
6
and low Vg and Vdc
7
and high Vg and Vdc
8
position.
10 LPH Assy The surface of the lens array is dirty. YES Clean with cleaning jig. Troubleshooting
TCR Sensor win- The color TCR Sensor window on YES Clean.
11
dow the LED Assy is dirty.
Image Transfer Image Transfer Belt Unit makes posi- NO Check and correct contacts.
12
Belt Unit tive contact with plates on rails.
Cam gear operates properly. NO Change Image Transfer Belt
13
Unit.
14 Hopper Unit Connectors are loose. YES Reconnect.
15 Gear is cracked. YES Change gear.
Toner empty lever and/or detecting YES Clean.
16
switch are defective.
395

Image Process Toner is properly supplied when NO Go to next step.
bizhub C450
Adjustment → TCR Toner Supply is run.

17
TCR Toner Supply
(Service Mode)
Image Process The problem has been eliminated NO Go to next step.
Adjustment → when T/C has been increased.
18
TCR Level Setting
(Service Mode)
Image Process “Conv. Value” falls within the speci- YES Go to step 23.
Adjustment fied range as checked through Gra-
19 →Gradation Adjust dation Adjust.
(Service Mode) Max: 0 ± 100
Highlight = 0 ± 60
Adjustment through the adjust of D Max.
20
→ D Max Density
(Service Mode)
Image Process After the Reset + Stabilizer NO Go to next step.
Adjustment sequence has been completed, run
21 → Stabilizer → Gradation Adjust; if the problem per-
Reset + Stabilizer sists, make adjustments of D Max
(Service Mode) Density.
through the checks of steps up to 22. → Change Image Transfer
Belt Unit.
→ Change LED Drive Board.
→ Change Copier Board.
→ Change MFP Control
22
Board
→ Change High Voltage Unit/
2 (Developing Bias).
→ Change High Voltage Unit/
1 (Image Transfer, Neutraliz-
ing).
Troubleshooting
396
18.3.18 Printer Monocolor: gradation reproduction failure

bizhub C450
4036fs4048c0
4036fs4049c0

Photo/Density Original type and screen pattern are NO Change screen pattern.
1
selected properly.
LPH Assy LED retracting lever is locked in YES Slide out the Imaging Unit and
2
position. reinstall.
4 LPH Assy The surface of the lens array is dirty. YES Clean with cleaning jig.
TCR Sensor win- TCR Sensor window is dirty. YES Clean.
5
dow
State Confirma- IDC output value is around 4.3 V. NO Clean IDC Sensor.
tion → Level His- Check Image Transfer Belt for
6
tory 1 damage.
(Service Mode)
7 →Gradation dation Adjust.
Adjust Max: 0 ± 100
(Service Mode) Highlight = 0 ± 60
Adjustment → through the adjust of D Max.
Troubleshooting
8
D Max Density
(Service Mode)
→ Stabilizer → Gradation Adjust; if the problem per-
9
Reset + Stabi- sists, make adjustments of D Max
lizer Density.
(Service Mode)
397

bizhub C450

Unit.
10
→ Change MFP Control Board
(Developing Bias).
Troubleshooting
398
18.3.19 Printer Monocolor: foggy background

bizhub C450
ABCD
ABCD
ABCD
ABCD
ABCD
4036fs4030c0

State Confirma- Check data for Vg and Vb. NO Go to next step.
tion → Table Color Vdc: Around 390 V
1 Number Vg : Around 500 V
(Service Mode) Black Vdc: Around 390 V
Vg : Around 500 V
2 State Confirma- Check TCR data. NO Go to next step.
tion → Level His- IDC output value is around 4.3 V. NO Clean IDC Sensor.
3 tory 1 Check Transfer Belt for dam-
(Service Mode) age.
4 Level History data Low TCR and low Vg and Vdc YES Go to step 8.
5 check results Low TCR and high Vg and Vdc YES Go to step 12.
6
and low Vg and Vdc
7
and high Vg and Vdc
8
position.
10 LPH Assy The surface of the lens array is dirty. YES Clean with cleaning jig. Troubleshooting
TCR Sensor win- The color TCR Sensor window on YES Clean.
11
dow the LED Assy is dirty.
Image Process The problem is eliminated after NO Go to next step.
Adjustment → Background Voltage Margin has
12 Background Volt- been adjusted.
age Margin
(Service Mode)
(Service Mode) Highlight = 0 ± 60
399

bizhub C450
Adjustment through the adjust of D Max.

14
→ D Max Density
(Service Mode)
15 → Stabilizer → Gradation Adjust; if the problem per-
Reset + Stabilizer sists, make adjustments of D Max
(Service Mode) Density.
Unit.
16
(Developing Bias).
Troubleshooting
400
18.3.20 Printer Monocolor: void areas, white spots

bizhub C450
Void areas White spots
4036fs4051c0
4036fs4050c0
1
Image Check There are void areas at the front YES ☞ 395
side or high density section.
There is void area at the rear side YES Perform “Transfer Adjust” of
2 section. “Image Process Adjustment”
under Service Mode.
3
scratched.
Hopper Unit Foreign matter or caked toner in YES Remove foreign matter.
5
the Toner Cartridge.
Installation Is the atmospheric pressure at the YES Make the following adjustment:
environment installation site low? “Service Mode” → “Image Pro-
6
cess Adjustment” → “Dev. Bias
Choice.”
7
Troubleshooting
401
18.3.21 Printer Monocolor: colored spots

bizhub C450
Colored spots
AA
4036fs4052c0

Imaging Unit Developing bias contact terminal NO Clean contact terminal and
1
makes good connection. check terminal position.
The surface of the PC Drum is YES Change Imaging Unit.
2
scratched.
4
Troubleshooting
402
18.3.22 Printer Monocolor: blurred image

bizhub C450
blurred image
4036fs4031c0

Image Check Image is distorted (stretched or YES Select “Service Mode” →
1 shrunk). “Machine” → “Printer Area” →
“Paper Feed Direction Adj.”
LED Assy LED retracting lever is locked in NO Slide out the IU and reinstall.
2
position.
The surface of the lens array is YES Clean with cleaning jig.
3
dirty.
NO Change Imaging Unit.
The problem has been eliminated
5 → Change LPH Assy.
Troubleshooting
403
18.3.23 Printer Monocolor: blank copy, black copy

bizhub C450
Blank copy Black copy
4036fs4038c0 4036fs4039c0

Image Check A blank copy occurs. YES Check LPH Unit connector for
proper connection.
1
Check the LED Drive Board con-
nectors for proper connection.
Imaging Unit Coupling of IU drive mechanism NO Check and correct drive transmit-
2 is installed properly. ting coupling.
Change IU.
The PC Drum Charge Corona NO Check, clean, or correct the con-
voltage contact or PC Drum tact.
3
ground contact of the Imaging
Unit is connected properly.
High Voltage Unit/ Connector is connected properly. NO Reconnect.
4 1 (Image Transfer,
Neutralizing)
The problem has been eliminated NO Change High Voltage Unit/1
through the check of step4. (Image Transfer, Neutralizing).
5
→ Change Copier Board
→ Change LED Drive Board
Troubleshooting
404
18.3.24 Printer Monocolor: 0.5-mm-pitch uneven image

bizhub C450
0.5mm
4036fs4053c0

1 position. YES Change Imaging Unit.
Troubleshooting
405
18.3.25 Printer Monocolor: 2-mm-pitch uneven image

bizhub C450
2 mm
4036fs4054c0

Imaging Unit The drive mechanisms for spent YES Clean.
1 toner conveying and IU are dirty. NO Change Imaging Unit.
Troubleshooting
406
18.3.26 Printer Monocolor: 94-mm-pitch uneven image

bizhub C450
94 mm 94 mm 94 mm
4036fs4057c0
4036fs4055c0 4036fs4056c0

1
scratched.
Coupling of IU drive mechanism is NO Check and correct drive transmit-
2 installed properly. ting coupling.
Change Imaging Unit.
3 There is play in the IU Motor. YES Reinstall or change the IU Motor.
Image Transfer Image Transfer Belt Unit drive gear YES Correct.
4
Belt Unit has chipped off. Change Image Transfer Belt Unit.
Image Transfer Image Transfer Roller is damaged. YES Change Image Transfer Roller
5
Roller Unit Unit.
6
Troubleshooting
407
18.3.27 Printer 4-Color: white lines in sub scan direction, white bands in sub scan
direction, colored lines in sub scan direction, and colored bands in sub
bizhub C450
scan direction
White lines in Sub White bands in Sub Colored lines in Sub Colored bands in Sub
4036fs4021c0 4036fs4022c0 4036fs4023c0 4036fs4024c0

Image Check A white line or colored line in sub YES Clean the Comb Electrode by
1 scan direction. moving the Comb Electrode
Cleaning Lever.
Image Transfer Fingerprints, oil, or other foreign YES Clean with specified solvent.
2 Belt Unit matter is evident on the Image (See Maintenance.)
Transfer Belt.
Image Transfer Belt is dirty or YES Clean dirty belt with a soft cloth.
3 scratched. Change Image Transfer Belt Unit
if belt is damaged.
Cleaning Blade is not effective in YES Clean Cleaning Blade.
4
removing toner completely. change Image Transfer Belt Unit.
Image Transfer Image Transfer Roller is dirty or YES Change Image Transfer Roller
5
Roller Unit scratched. Unit.
Paper path There is foreign matter on paper YES Remove foreign matter.
6
path.
Image Transfer Paper Separator Fin- YES Clean or change.
7
Troubleshooting
gers are damaged or dirty.

Paper Dust Paper dust accumulates on Paper YES Clean.
8
Remover Dust Remover.
Fusing Unit Fusing Entrance Guide Plate is dirty YES Clean.
9
or damaged. Change Fusing Unit.
Fusing Paper Separator Fingers are YES Clean.
10
dirty.
The problem has been eliminated NO Change Image Transfer Roller
through the checks of steps up to 10. Unit.
11 → Change Image Transfer Belt
Unit.
408
18.3.28 Printer 4-Color: white lines in main scan direction, white bands in main
scan direction, colored lines in main scan direction, and colored bands in
bizhub C450
main scan direction
White lines in Main White bands in Colored lines in Main Colored bands in
Scan Direction Main Scan Direction Scan Direction Main Scan Direction
4036fs4025c0 4036fs4026c0 4036fs4027c0 4036fs4028c0

Transfer Belt.
if belt is damaged.
Cleaning Blade is not effective in YES Clean Cleaning Blade.
3
removing toner completely. change Image Transfer Belt Unit.
4
5
path.
Image Transfer Paper Separator YES Clean or change.
6
Fingers are damaged or dirty.
Paper Dust Paper dust accumulates on Paper YES Clean or change.
7
Troubleshooting
Fusing Unit Fusing Entrance Guide Plate is YES Clean.
8
dirty or damaged. Change Fusing Unit.
Fusing Paper Separator Fingers YES Clean.
9
are dirty.
Unit.
409
18.3.29 Printer 4-Color: uneven density in sub scan direction

bizhub C450
4036fs4043c0 4036fs4044c0

Transfer Belt.
if belt is damaged.
3 Terminal is dirty. YES Clean.
Image Transfer Image Transfer Roller is installed NO Reinstall.
4
Roller Unit properly.
Image Transfer Roller is dirty or YES Change Image Transfer Roller
5
scratched. Unit.
6 through the checks of steps up to 5. Unit.
Change Image Transfer Belt Unit.
Troubleshooting
410
18.3.30 Printer 4-Color: uneven density in main scan direction

bizhub C450
4036fs4046c0 4036fs4047c0

Transfer Belt.
if belt is damaged.
3 Terminal is dirty. YES Clean.
4
5
scratched. Unit.
→ Change Image Transfer Belt
Unit.
6
(Developing Bias).
Troubleshooting
411
18.3.31 Printer 4-Color: low image density

bizhub C450
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
4036fs4036c0

Paper Paper is damp. YES Change paper to one just
unwrapped from its package.
1
Install Paper Dehumidifying
Heater.
Image Transfer Terminal is dirty. YES Clean.
2
Belt Unit
3
Image Transfer Roller is dirty or NO Change Image Transfer Roller
4
scratched. Unit.
5 IDC Sensor Sensor is dirty. YES Clean with blower brush.
(Service Mode) Highlight: 0 ± 60
Adjustment through the adjust of D Max Den-
7
→ D Max Density sity.
(Service Mode)
Troubleshooting

→ Stabilizer → Gradation Adjust; if the problem
8
Reset + Stabi- persists, make adjustments of D
lizer Max Density.
(Service Mode)
Unit.
9 → Change MFP Control Board
(Developing Bias).
412
18.3.32 Printer 4-Color: poor color reproduction

bizhub C450
4036fs4058c0

1
Heater.
Image Transfer Terminal is dirty. YES Clean.
2
Belt Unit
3
Image Transfer Roller is dirty or NO Change Image Transfer Roller
4
scratched. Unit.
5 IDC Sensor Sensor is dirty. YES Clean with blower brush.
6 → Gradation dation Adjust.
(Service Mode) Highlight: 0 ± 60
Adjustment through the adjust of D Max Den-
7
→D Max Density sity.
(Service Mode)
Image Process After the Reset + Stabilizer NO Go to next step. Troubleshooting
→ Stabilizer → Gradation Adjust; if the problem
8
Reset + Stabi- persists, make adjustments of D
lizer Max Density.
(Service Mode)
Unit.
9 → Change MFP Control Board
(Developing Bias).
413
18.3.33 Printer 4-Color: incorrect color image registration

bizhub C450
AA
4036fs4032c0

Warning display The maintenance call mark is dis- YES Take action according to the
1 played on the panel. warning code shown on the State
Confirm screen.
Machine condi- Vibration is given to the machine YES Turn OFF and ON Main Power
2 tion after main power switch has been Switch.
turned ON.
3
position.
Transfer Belt.
if belt is damaged.
Drive coupling to the machine is YES Clean.
6
dirty.
7
scratched.
8
Troubleshooting

9
scratched. Unit.
Machine Brush effect or blurred image YES Readjust Fusing Transport
→ Fusing Trans- occurs. Speed.
10
port Speed
(Service Mode)
Machine Check the specific color in which YES Perform “Color registration
→ Color regis- color shift occurs. Adjustment.” If color shift is not
11 tration Adjust- corrected even with a correction
ment of ± 1 dot, go to next step.
(Service Mode)
The problem has been eliminated NO Change Image Transfer Roller Unit.
12
Unit.
414
18.3.34 Printer 4-Color: void areas, white spots

bizhub C450
Void areas White spots
4036fs4051c0
4036fs4050c0

Image Check There are void areas at the front YES ☞ 413
1
side or high density section.
There are void areas in the trailing YES Perform “Transfer Adjust” of
2 edge. “Image Process Adjustment”
under Service Mode.
Transfer Belt Unit Fingerprints, oil, or other foreign YES Clean with specified solvent.
3 matter is evident on the Transfer (See Maintenance.)
Belt.
Transfer Belt is dirty or scratched. YES Clean dirty belt with a soft cloth.
4 Change Transfer Belt Unit if belt
is damaged.
5 Transfer Roller Transfer Roller is dirty or scratched. YES Change Transfer Roller Unit.
Unit Charge Neutralizing Cloth is not NO Correct or change.
6 separated and ground terminal is
connected properly.
7
path.
Pre-Image Transfer Guide Plate is YES Clean or change.
8
Troubleshooting
damaged or dirty.
9
10
Change Image Transfer Belt
Unit.
415
18.3.35 Printer 4-Color: colored spots

bizhub C450
AA
4036fs4052c0

1
scratched.
Transfer Belt.
if belt is damaged.
4
5
path.
6
7 Fusing Unit Fusing Belt is dirty or scratched. YES Change Fusing Unit.
Troubleshooting
Unit.
→ Change Fusing Unit.
416
18.3.36 Printer 4-Color: poor fusing performance, offset

bizhub C450
Poor fusing performance Offset
CF
CF
CF
4036fs4059c0 4036fs4060c0

1 Paper Paper type does not match. YES Change the setting.
Machine Changing fusing temperature elimi- YES Readjust Fusing Temperature.
→ Fusing Tem- nates the problem of poor fusing
2
perature performance and offset.
(Service Mode)
The problem has been eliminated NO Change Fusing Unit.
3
Troubleshooting
417
18.3.37 Printer 4-Color: brush effect, blurred image

bizhub C450
Brush effect Blurred image
4036fs4061c0 4036fs4031c0

1
Heater.
2 Paper type does not match. YES Change the setting.
Fusing Unit Fusing Entrance Guide Plate is YES Clean.
3
dirty.
4 Fusing Belt is dirty or scratched. YES Change Fusing Unit.
Machine Changing fusing speed eliminates YES Readjust Fusing Transport
→ Fusing Trans- the problem of brush effect and Speed.
5
port Speed blurred image.
(Service Mode)
The problem has been eliminated NO Change Fusing Unit.
6
Troubleshooting
418
18.3.38 Printer 4-Color: back marking

bizhub C450
AA
4036fs4062c0 4036fs4063c0

Image Transfer Image Transfer Roller is scratched YES Change Image Transfer Roller
1
Roller Unit or dirty. Unit.
2
path.
Fusing Unit Fusing Entrance Guide Plate is YES Clean or change.
3
scratched or dirty.
Lower Fusing Roller is scratched or YES Change Fusing Unit.
4
dirty.
Transfer Belt Unit Fingerprints, oil, or other foreign YES Clean with specified solvent.
5 matter is evident on the Transfer (See Maintenance.)
Belt.
6 Unit.
→ Change Fusing Unit.
Troubleshooting
419
18.3.39 Printer 4-Color: 204-mm-pitch uneven image

bizhub C450
204-mm-pitch uneven image
204 mm
4036fs4064c0

1 Fusing Unit The Fusing Belt is scratchy. YES Change Fusing Unit.
Troubleshooting
420
18.3.40 Printer 4-Color: 94-mm-pitch uneven image

bizhub C450
94 mm 94 mm 94 mm
4036fs4057c0
4036fs4055c0 4036fs4056c0

1
scratched.
Image Transfer The Image Transfer Belt Unit NO Correct.
2
Belt Unit drive gear is intact. Change Image Transfer Belt Unit.
Image Transfer Image Transfer Roller is dam- YES Change Image Transfer Roller
3
Roller Unit aged. Unit.
Troubleshooting
421
bizhub C450
Blank Page
Troubleshooting
422
7. Troubleshooting procedures Field Service Ver. 1.0 Mar. 2005
Standard Controller
Blank Page
Troubleshooting
20
© 2005 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
Printed in Japan
Use of this manual should be strictly supervised to
DD4037PE1-0800
avoid disclosure of confidential information.

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Image quality problem FIELD SERVICE

18. Image quality problem

18.1 How to read Element date

18.1.1 Table Number

18.1.2 Level History 1

18.1.3 Level History 2

IDC Sensor Adjust 1 • Shows the IDC intensity adjustment value.

18.2 How to identify problematic part

18.2.1 Initial Check Items

Action Result Next Step

B. Initial Check Items 2

CCD Sensor Board PWB-A

C. Initial Check Items 3

4036fs4021c0 4036fs4022c0 4036fs4023c0 4036fs4024c0

Step Section Check Item Result Action

Main Scan Direction

4036fs4025c0 4036fs4026c0 4036fs4027c0 4036fs4028c0

Step Section Check Item Result Action

18.3.3 Scanner System: color spots

Step Section Check Item Result Action

18.3.4 Scanner System: fog

Step Section Check Item Result Action

18.3.5 Scanner System: blurred image, blotchy image

Step Section Check Item Result Action

A. Typical Faulty Images

Step Section Check Item Result Action

18.3.7 Scanner System: moire

Step Section Check Item Result Action

18.3.8 Scanner System: skewed image

Step Section Check Item Result Action

18.3.9 Scanner System: distorted image

Step Section Check Item Result Action

18.3.10 Scanner System: low image density, rough image

Step Section Check Item Result Action

18.3.11 Scanner System: defective ACS

Step Section Check Item Result Action

18.3.12 Scanner System: blank copy, black copy

Blank copy Black copy

Step Section Check Item Result Action

18.3.13 Scanner System: abnormal image

4036fs4040c0 4036fs4041c0 4036fs4042c0

Step Section Check Item Result Action

4036fs4021c0 4036fs4022c0 4036fs4023c0 4036fs4024c0

4036fs4025c0 4036fs4026c0 4036fs4027c0 4036fs4028c0

Step Section Check Item Result Action

18.3.15 Printer Monocolor: uneven density in sub scan direction

Step Section Check Item Result Action

18.3.16 Printer Monocolor: uneven density in main scan direction

Step Section Check Item Result Action

18.3.17 Printer Monocolor: low image density

Step Section Check Item Result Action

Step Section Check Item Result Action

Adjustment → TCR Toner Supply is run.

18.3.18 Printer Monocolor: gradation reproduction failure

Step Section Check Item Result Action

Step Section Check Item Result Action

through the checks of steps up to 9. → Change Image Transfer Belt

18.3.19 Printer Monocolor: foggy background

Step Section Check Item Result Action

Step Section Check Item Result Action

Adjustment through the adjust of D Max.

18.3.20 Printer Monocolor: void areas, white spots

Step Section Check Item Result Action