5/23/2019

What do you want to achieve?

CHAPTER 1:
MANAGING AND  GOAL
 Profit
MANAGERS  Service to community

 ORGANISATION & MANAGEMENT

 MANAGERIAL AND ORGANISATIONAL PERFORMANCE
 MANAGERIAL PROCESS
 MANAGERS

Management of What? What do you have to do to achieve

goals?
 ORGANISATION  How do you do them?
 What is an organisation?  Called Planning
 What are its major elements
 How people are linked with each other?
 People  Called Organising
 Goals  Who gets the people to do them and how?
 Plans  Called Leading
 Resources
 How do you ensure you are doing them
well?
 Called Controlling

What do you need to achieve the

goals?
 Resources
MANAGEMENT  Technical
 Financial
What is it?  Human
 Information
 Natural

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What is the standard or quality of MANAGERS: by hierarchical levels

your achievement?
 Efficiency:
 Achieve with minimum use of resources to  Top Managers
achieve goals.  Highest level
 Doing things right  Responsible for overall management
 Formulate policies
 Guide organisation’s interaction with the
 Effectiveness
environment.
 Determine the right goal
 CEO, CFO, Managing director, Pro-VC, VC
 Doing the right thing
etc.

TYPES OF MANAGERS: TYPES OF MANAGERS:

by hierarchical levels
by functional levels

 First-line Managers  Functional Managers

 Lowest level  Responsible for just one organisational
 Direct non-management employees activity
 Foremen, technical supervisors, clerical  finance, human resources, sales,
procurement etc.
supervisors.

MANAGERS: by hierarchical levels MANAGERS: by functional levels

 Middle Managers  General Managers

 Operate at different levels between first-line  Responsible for all activities pertaining
and the top level to an organisation or a particular unit
 Responsible for other managers and operating  marketing (sales, promotion,
advertisement), or Human resource
employees to meet the demand of their own
(recruitment, training etc.)
managers.
 Sales manager, production manager,
Marketing manager etc.

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MANAGEMENT LEVELS
AND SKILLS
 Technical skill
 Ability to use the procedures, techniques, and knowledge of
specialised field.
 Human skill
 Ability to work with, understand, and motivate other people
as individuals or in groups.

 Conceptual skill
 Ability to coordinate and integrate all of an organisation’
interests and activities
 as managers climb the organisation ladder they gradually need to acquire these
skills one level to the other.

THANK YOU