Chapter 2 Information Systems and Knowledge Management 11

Chapter 2

Information Systems and Knowledge Management

True-False Questions
F 1. The term, information, refers to facts or recorded measures of phenomena.
21

F 2. The term, data, refers to a body of facts that appear in a context that describes the
21 relationships between the facts.

T 3. An organized collection of computer hardware and software designed to capture, store,

22 update, analyze, and display information about an organization’s worldwide business
activities is called a global information system.

T 4. The purpose of a decision support system is to store data and to transform data into
22 organized information which is accessible to managers within the organization.

F 5. A decision support system is independent from the global information system of the
23 organization.

T 6. The inputs into a decision support system are raw, unsummarized data.
23

T 7. A mailing list of current customers’ names and addresses is an example of a database.

23

T 8. A comprehensive collection of data which describes the extensive operations of an

24 organization is known as a data warehouse.

T 9. When the detailed data from the operations of an organization are extracted,
24 tranformed, and stored, we say that these data have been “warehoused”.

F 10. The input to a decision support system can include numerical and text data, but not
26 image data.

F 11. Input data into a decision support system can come from internal sources within the
26 organization, but not from sources external to the organization.
Chapter 2 Information Systems and Knowledge Management 12

T 12. A statistical database can contain numerical data for sales forecasting.
27

T 13. EDI systems integrate the computer system of one organization with another
29 organization’s computer system.

T 14. Recent studies indicate that the Internet has more than 250 million users who have
29 access to a personal computer at home.

T 15. Internet users send messages to one another by means of e-mail.

29

T 16. The Internal Revenue Service has set up an Internet site from which it is possible to
30 download various income tax forms.

F 17. The Internet has a single, central large mainframe computer.

31

F 18. The Internet is a single computer operation, not a collection of thousands of small
31 computer operations.

F 19. In the Internet, a host computer must be dedicated to one person and may not be shared
31 by several users.

T 20. An intranet is available only to users within the organization.

37

Multiple Choice Questions

B 1. Facts and recorded measures of phenomena are known as:
21 A. information.
B. data.
C. a database.
D. the Internet.

A 2. A body of facts in a format suitable for decision making is known as:

21 A. information.
B. the Internet..
C. a database.
D. data.
Chapter 2 Information Systems and Knowledge Management 13

C 3. Knowledge management is frequently referred to as the organization’s:

21 A. Intranet source.
B. Internet Web page.
C. intellectual capital.
D. database.

D 4. An organization’s global information system organizes and integrates data from which
22 of the organization’s functional areas?
A. Marketing
B. Finance
C. Production
D. All of the above

A 5. A mailing list of the names and addresses of an organization’s current customers is an

23 example of:
A. a database.
B. a global information system.
C. the Intranet.
D. the Internet.

B 6. A collection of computer data that gives the names, salaries, job titles, and addresses of
23 the organization’s current employees is an example of:
A. an Internet application.
B. a database.
C. a Web page.
D. the Home page.

D 7. Data from which of the following functional areas of an organization can be included
23 in an internal database of the organization?
A. Manufacturing
B. Payroll.
C. Sales
D. All of the above

B 8. Which of the following is a Web browser?

31 A. Yahoo
B. Netscape Navigator
C. Excite
D. hotmail
Chapter 2 Information Systems and Knowledge Management 14

D 9. Input to an organization’s decision support system can include which of the following?
26 A. Voice
B. Images
C. Text
D. All of the above

D 10. Which of the following can provide input to an organization’s decision support
26 system?
A. Sales personnel
B. Accountants
C. Business researchers
D. All of the above

C 11. A worldwide network of computers that supports electronic communication and gives
29 users from different organizations access to information and documents from distant
sources is called:
A. the Intranet.
B. the Home page.
C. the Internet.
D. the domain..

C 12. Which of the following is the world’s largest public library?

29 A. The Intranet
B. An organization’s global information system
C. The Internet
D. The New York City Public Library

D 13. Recent studies have shown that the Internet has more than ________ million users
29 from home PCs.
A. 100
B. 150
C. 200
D. 250

B 14. In the Internet, the name of the organization that is associated with the host computer is
30 known as:
A. the host.
B. the domain.
C. the decision support system.
D. the database.
Chapter 2 Information Systems and Knowledge Management 15

A 15. Since Forbes magazine has an internet site whch is www.forbes.com, the forbes part of
30 this address is known as:
A. the domain.
B. the host.
C. the home page.
D. the Web site.

C 16. Which of the following is an educational Web site?

30 A. USPS.gov
B. forbes.com
C. ucla.edu
D. ford.com

A 17. Which of the following is a government Web site?

30 A. census.gov
B. ford.com
C. ibm.com
D. webster.edu

B 18. A university’s mainframe computer can be a ________ for local users and a ______
31 that allows access to other computers on the Internet.
A. server; host
B. server; client
C. client; file server
D. none of the above

A 19. When a university has an Internet site which contains pages giving its mission, course
31 descriptions, and the list of faculty, this is known as:
A. a web site.
B. the intranet.
C. a home page.
D. a host computer.

D 20. Which of the following can be made available on an organization’s Intranet?

37 A. Video
B. Graphics
C. Data
D. All of the above
Chapter 2 Information Systems and Knowledge Management 16

Fill in the Blank

1. Facts and recorded measures of phenomena are known as ________.
21
data

2. A body of facts arranged in such a way that the relationships between pieces of data
21 can be defined is known as ________.

information

3. An organized collection of computer hardware and software that allows the

22 organization to capture, store, update, and analyze information about it business
activities worldwide is known as a(n) ________ ________ ________.

global information system

4. A computer-based system that allows decision-makers to solve problems through

22 direct interaction with the organization’s databases is known as a(n) ________
________ ________.

decision support system

5. A collection of raw data that is arranged in such a way that it can be stored and
23 processed by a computer is known as a(n) ________.

database

6. A multi-tiered, computer storage of current and historical data for an organization is

24 called a(n) ________.

data warehouse

7. When detailed data from an organization’s operations has been stored within a
24 computer, it is said to have been “________”.

warehoused

8. In an organization’s data warehouse, the various database files are commonly referred
24 to as “________”.

tables
Chapter 2 Information Systems and Knowledge Management 17

9. When users of the Internet send electronic messages to one another, they are said to be
29 using “________”.

e-mail

10. The opening screen of an organization’s web site is called the ________ ________.
31
home page
Chapter 2 Information Systems and Knowledge Management 18

NOTES: