Manual Image Class 419fw

Service Guide
For Authorized Servicers

imageCLASS MF410dw Series Service Guide for AS
Published by
Canon U.S.A., Inc.
One Canon Park
Melville, NY 11747-3336
1-800-OK-CANON
serviceplanning@cusa.canon.com
Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. e-Support Center Web site: http://www.support.cusa.canon.com
Canon U.S.A. ISG Central Web site: http://www.isgcentral.cusa.canon.com
Canon Network Access (CNA) Web site: http://www.cna.cusa.canon.com
IMPORTANT
THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS MF410dw Series.
SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL
DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.
USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF

CONFIDENTIAL INFORMATION.
ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS.
REVISION HISTORY
Revision Date Section(s) Details

Release of the imageCLASS MF410dw Series Service
— April 2016 All
Guide for Authorized Servicers.
imageCLASS MF410dw Series Service Guide for AS April 2016

Page ii
COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.
© Canon U.S.A., Inc. 2016. All rights reserved.
Canon, imageCLASS, and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of
Canon Inc.
All other company names and product names may be trademarks or registered trademarks of their respective
owners, and are hereby acknowledged.
LEGAL NOTICES
The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference
purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service
Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without
the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to indemnify Canon
U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession,
use, or misuse of this Service Guide.
Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information and/or
specifications contained in it at any time without notice. Additionally, all prices and availability dates listed herein are
subject to change without notice. The latest version is available online at the ISG Central and e-Support Web sites
noted above. Please make certain that you are using the latest version. Specimens of Web pages included herein are
for illustration purposes only.
DISCLAIMER
NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE LIABLE
FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR
SERVICES, LOSS OR CORRUPTION OF DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE
PRODUCT’S OPTIONAL HARD DISK DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT,
REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS
SUPPLIERS OR ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR ANY
AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, THE PURCHASER
ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND THE PROPERTY
OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO
USE THE PRODUCT NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY
AUTHORIZED SERVICE PROVIDER.

Page iii
Contents
I. Product Overview ------------------------------------------------------------------------------------------- 1
II. Product Configuration, Box Contents, and Monthly Print Volume-------------------------- 2
A. Configuration and eCarePAKs -------------------------------------------------------------------------------- 2
B. Box Contents ------------------------------------------------------------------------------------------------------- 4
C. Monthly Print Volume -------------------------------------------------------------------------------------------- 4
III. Service Authorization-------------------------------------------------------------------------------------- 5
IV. Educational Training--------------------------------------------------------------------------------------- 5
A. Training Program Overview ------------------------------------------------------------------------------------ 5
B. Certification --------------------------------------------------------------------------------------------------------- 5
C. Who Should Complete ------------------------------------------------------------------------------------------- 5
D. Prerequisites -------------------------------------------------------------------------------------------------------- 6
E. Course Format------------------------------------------------------------------------------------------------------ 6
F. Course Equipment ------------------------------------------------------------------------------------------------ 7
V. Servicing Notes---------------------------------------------------------------------------------------------- 8
A. Power and Plug Requirements -------------------------------------------------------------------------------- 8
B. Installation Space Requirements ----------------------------------------------------------------------------- 9
C. Estimated Installation Time ----------------------------------------------------------------------------------- 13
D. Notes on the Wireless LAN ------------------------------------------------------------------------------------ 13
E. Firmware Upgrade------------------------------------------------------------------------------------------------ 14
1. Upgrading with the UST ------------------------------------------------------------------------------------- 14
2. Upgrading via the Internet ---------------------------------------------------------------------------------- 14
F. Service Support Tools and Oils------------------------------------------------------------------------------ 15
G. Cleaning ------------------------------------------------------------------------------------------------------------- 16
H. Periodic Replacement Parts ---------------------------------------------------------------------------------- 16
I. Consumables ------------------------------------------------------------------------------------------------------ 17
J. Consumable Parts------------------------------------------------------------------------------------------------ 18
K. Soft Counters (imageCLASS MF419dw Only) ----------------------------------------------------------- 19
VI. Limited Warranty and Technical Support --------------------------------------------------------- 20
A. Limited Warranty Conditions --------------------------------------------------------------------------------- 20
B. Technical Support for the End-User ------------------------------------------------------------------------ 20
1. Carry-In Service ----------------------------------------------------------------------------------------------- 21
2. Exchange Service -------------------------------------------------------------------------------------------- 21
3. Internet Support ----------------------------------------------------------------------------------------------- 22
C. eCarePAK Extended Service Plan -------------------------------------------------------------------------- 23
1. Purchasing an eCarePAK Extended Service Plan --------------------------------------------------- 23
2. Registering an eCarePAK Extended Service Plan --------------------------------------------------- 23
VII. Authorized Servicer Program ------------------------------------------------------------------------- 24
A. Authorized Servicer Customer Registration System ------------------------------------------------- 24
B. ASCR Registration Process ----------------------------------------------------------------------------------- 25
C. Replacement Inventory ----------------------------------------------------------------------------------------- 25
VIII. Authorized Servicer Support Offerings ------------------------------------------------------------ 26
A. Authorized Servicer Support --------------------------------------------------------------------------------- 26
B. Internet Support--------------------------------------------------------------------------------------------------- 26
1. Canon USA’s e-Support Center Web Site -------------------------------------------------------------- 26
2. Canon USA’s ISG Central Web Site --------------------------------------------------------------------- 28
C. Call Escalation Procedure ------------------------------------------------------------------------------------- 30

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IX. Warranty Procedures ------------------------------------------------------------------------------------ 31

A. e-Tag ------------------------------------------------------------------------------------------------------------------ 31
B. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------- 33
C. Warranty Reimbursement Program ------------------------------------------------------------------------ 35
1. Dispatch by CITS --------------------------------------------------------------------------------------------- 35
2. Warranty Marketing Program ------------------------------------------------------------------------------ 36
X. Parts Support ---------------------------------------------------------------------------------------------- 37
A. Parts and Service Material Orders -------------------------------------------------------------------------- 37
1. Canon Network Access ------------------------------------------------------------------------------------- 37
2. Parts Order Desk --------------------------------------------------------------------------------------------- 38
B. Parts Order Entry ------------------------------------------------------------------------------------------------- 39
1. Regular Orders ------------------------------------------------------------------------------------------------ 39
2. Rush Orders --------------------------------------------------------------------------------------------------- 39
C. Parts Information/Parts Price List Download------------------------------------------------------------ 39
D. Parts Discontinuation Schedule Information ------------------------------------------------------------ 39
E. Order/Invoice Inquiry -------------------------------------------------------------------------------------------- 40
F. Parts Return Process ------------------------------------------------------------------------------------------- 40
XI. Appendix ---------------------------------------------------------------------------------------------------- 41
A. Specifications------------------------------------------------------------------------------------------------------ 41
B. Warranty ------------------------------------------------------------------------------------------------------------- 48
1. imageCLASS MF410dw Series Exchange/Carry-In Limited Warranty -------------------------- 48
2. Canon Toner Cartridge Limited Warranty--------------------------------------------------------------- 49
C. List of Tables------------------------------------------------------------------------------------------------------- 50
D. List of Figures ----------------------------------------------------------------------------------------------------- 50

Page v
I. Product Overview
The Canon imageCLASS MF410dw Series consists of three models:
imageCLASS MF414dw, imageCLASS MF416dw, and imageCLASS MF419dw.
These models are compact, B&W (black-and-white), wireless laser printers, and
bring the following capabilities to users in a small office or home office
environment:
• The imageCLASS MF410dw Series machines print in B&W at speeds of up to

35 ppm (pages-per-minute) using 1-sided LTR (letter-sized) paper1. They are
duplex, AirPrint printers with a color, touch panel display, and contain mobile
print and Secured Print features. In addition to the features above, the
imageCLASS MF416dw also contains Tap and Print NFC capabilities.
• Only the imageCLASS MF419dw can copy LGL (Legal) size paper from the
platen glass, and contains soft counters to track the number of printouts.
• Print resolution of up to 1,200 dpi x 600 dpi (dots per inch).
• The imageCLASS MF414dw and MF416dw have a standard front-loading
paper cassette with a capacity of up to 250 sheets and a multi-purpose tray
with a capacity of up to 50 sheets (LTR, 20 lb bond (80 g/m2)). There is also
an optional paper cassette with a capacity of up to 500 sheets available, for a
total capacity of approximately 800 sheets.
• The imageCLASS MF419dw has a standard front-loading paper cassette with
a capacity of up to 500 sheets and a multi-purpose tray with a capacity of up
to 50 sheets (LTR, 20 lb bond (80 g/m2)). There is also an optional Cassette
Feeding Unit with a capacity of up to 500 sheets available, for a total capacity
of approximately 1,050 sheets.
• Has a 3.5” color touch panel display with touch and flick operability, such as a
smartphone.
• Includes a USB 2.0 port for printing.
• Meets the ENERGY STAR guidelines for energy efficiency.
• Standard UFR (Ultra-Fast Rendering) II LT and PCL 6 printing, with
PostScript printing available only for the imageCLASS MF419dw.
• Built-in network connectivity that supports network printing.
• Wi-Fi capabilities, which include Duplex Print at speeds of up to 802.11b/g/n2.
• Support for mobile printing from Apple iOS and Android mobile devices.
1 The print speed is based on internal testing, and may vary, depending on the number of prints, paper size, paper
type, and paper orientation selected.
2 Wireless performance may vary, depending on terrain and distance between the printer and wireless network
clients.

Page 1
II. Product Configuration, Box Contents, and Monthly Print Volume

A. Configuration and eCarePAKs
Note: All configurations shown are for reference purposes only, and are
subject to change without notice. Please refer to the Price List in the CNA
(Canon Network Access) Web site www.cna.cusa.canon.com for the most
up-to-date item numbers.
Table 1 — Configuration
Item
Item 3
Number
imageCLASS MF414dw imageCLASS MF416dw imageCLASS MF419dw
imageCLASS MF414dw 0291C020AA

Supplies and Consumables
Cartridge 119 (Yields approximately 2,100 pages (LTR), with the factory default print
3479B001AA
density setting.)
Cartridge 119II (Yields approximately 6,400 pages (LTR), with the factory default print
3480B001AA
density setting.)
Optional Hardware Accessories
Paper Feeder Unit PF-44 (For the MF414dw and MF416dw Only) 3439B001AA
Cassette Feeding Unit-U1 (For the imageCLASS MF419dw Only) 0732A023AA
Service Materials and Parts Catalog
imageCLASS MF414dw and MF416dw Service Manual Available for
download on
imageCLASS MF419dw Service Manual
the e-Support
imageCLASS MF410dw Series Parts Catalog Web site
3 Item numbers and part numbers are subject to change without notice.

Page 2
Table 2 — eCarePAKs
eCarePAKs are available for purchase through an Authorized Canon Reseller or

Distributor. For more information, see “eCarePAK Extended Service Plan,” on p. 23.
Extended Coverage 3
Model Tier Item Number
Length and Type
1 Year Exchange/Carry-In 5707B042AA
imageCLASS MF414dw 2E

Page 3
B. Box Contents
Note: The box contents shown below are for reference purposes only, and
are subject to change without notice.
MF414dw and MF416dw MF419dw

• Main Unit • Main Unit
• Power Cord • Power Cord
• User Manuals and Software DVD • User Manuals and Software DVD
• Telephone Cable • Telephone Cable
• Warranty Cards • Warranty Cards
• Starter Guide • Starter Guide
• Standard Cartridge 119 • Standard Cartridge 119
• CRG Spacer • CRG Spacer
• Cartridge Instruction Sheet • Cartridge Instruction Sheet
• French Label • French Label
• Information for Mac Compatible (US) • Information for Mac Compatible (US)
• Notice for System Management ID
C. Monthly Print Volume

The optimum performance range is the volume range that the equipment is
intended to run on a regular basis to maintain a high-level of performance and
print/copy quality.
The maximum monthly print volume is the maximum number of pages the
machine can produce within a one (1) month period (based on LTR paper). It
is recommended not to use the device to produce the maximum number of
pages, or a greater volume, on a consistent monthly basis.
Table 3 — Maximum Monthly Print Volume
Maximum Monthly Print

Model Optimum Performance Range
Volume
imageCLASS MF410dw Series 750 to 3,000 prints Up to 50,000 prints

Page 4
III. Service Authorization

To obtain and maintain authorization to provide warranty and post-warranty
service, an AS (Authorized Servicer) must have at least one (1) employee who
has successfully completed the imageCLASS MF410dw Series device-training
program.
IV. Educational Training

A. Training Program Overview
Technicians who successfully complete the imageCLASS MF410dw and
D1500 Series online training course and pass the certification exam, are
authorized to service and support the imageCLASS MF410dw Series and
D1500 products.
The imageCLASS MF410dw Series and D1500 Series online training course
is available via the TRAINING section of the e-Support Center Web site.
B. Certification
The successful completion of the imageCLASS MF410dw Series and D1500
Series training course and passing of the final assessment exam are required
to sell and service this product.
Certification includes the following models:

• imageCLASS MF414dw
• imageCLASS D1550
• imageCLASS D1520
C. Who Should Complete

All service technicians who are responsible for installing, servicing, and
supporting the imageCLASS MF410dw Series and D1500 Series machines
must successfully complete the imageCLASS MF410dw and D1500 Series
online training course, and pass the certification exam to receive technical
support and dealer authorization to sell these products.

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D. Prerequisites
Prior to taking the imageCLASS MF410dw and D1500 Series Training
course, technicians are required to complete the imageCLASS
MF6160dw/MF6180dw online training curriculum, or the imageCLASS
D1320/D1350/D1370 online training curriculum successfully. These curricula
consist of the imageCLASS D1100 CBT and the relevant final assessment
exams for each series.
The imageCLASS D1100 CBT is available via the Support & Download
Center of the e-Support Center Web site.
It is also highly recommended that the service technician have:
• Prior experience with Canon imageCLASS MF devices

• Experience with taking eLearning courses
• Familiarity with common hand tools to disassemble and service Canon
devices
E. Course Format
The imageCLASS MF410dw and D1500 Series online training course is a
self-paced course. It covers the differences between this series and its
predecessors: MF410dw Series: the imageCLASS MF6100 Series; D1500
Series: the D1300 Series.
Students should download the following resources to have as a reference

while taking this course:
• Print Version of the Course

• Service Manuals
• e-Manuals
It takes approximately 1.5 hours to complete this course successfully. It is

important that a quiet and undistracted learning area be set up by the student
beforehand, to take this course effectively.

Page 6
F. Course Equipment
• Windows workstation with audio and access to the TRAINING section of
the e-Support Center Web site
• Flash-enabled Web browser (preferably Microsoft Internet Explorer)
NOTE:
Windows Internet Explorer is necessary to download the documents
supplied with this course. In Internet Explorer 8, the file download option is
disabled by default. To enable file downloading in Internet Explorer 8, follow
these steps:
1. Open Internet Explorer, and select the [Tools] menu.
2. Select [Internet Options].
3. Select the [Security] tab.
4. Select [Custom level].
5. Scroll down the Security Settings list until the [Downloads] section is
displayed, then and select the [Enable] radio button under <Automatic
prompting for file downloads> and under <File download>.
6. Click [OK] until all dialog boxes are closed.
7. Close and re-open Internet Explorer.
The student should now be able to download the learning resources

contained within the course.

Page 7
V. Servicing Notes
A. Power and Plug Requirements
The imageCLASS MF410dw Series devices require a NEMA 5-15 receptacle
for proper operation. Before installation, confirm that a proper NEMA
receptacle is available for this device. It is not necessary to have a dedicated
line.
Table 4 — Power and Plug Requirements
NEMA 5-15 Receptacle

Page 8
B. Installation Space Requirements

The approximate installation space requirements for the imageCLASS
MF410dw Series machines are shown below. Always ensure that there is
enough space for the service and operation of the device.
Table 5 — imageCLASS MF419dw Installation Space Requirements
imageCLASS MF419dw
Width and Depth Requirements
Height Requirements

Page 9
imageCLASS MF419dw with the Optional Cassette Feeding Unit-U1 Attached

Page 10
Table 6 — imageCLASS MF416dw and MF414dw Installation Space

Requirements
imageCLASS MF416dw and MF414dw

Width and Depth Requirements
Height Requirements

Page 11
imageCLASS MF414dw or MF416dw with the Optional Paper Feeder Unit PF-44 Attached

Page 12
C. Estimated Installation Time

The table below indicates the estimated length of time needed to install the
main unit and optional accessories from an unpacked condition. The
estimated installation times are based on one (1) experienced technician.
Table 7 – Estimated Installation Times
Description Estimated Time

imageCLASS MF410dw Series Main Unit 3.6 minutes
Paper Feeder Unit PF-44 (For the imageCLASS MF414dw and MF416dw only) 1.1 minutes
Cassette Feeding Unit-U1 (For the imageCLASS MF419dw only) 7 minutes
D. Notes on the Wireless LAN

• The imageCLASS MF410dw Series machines are designed for indoor
use, and must be kept at a close distance (approximately 16.4’ (5 m)) from
an access point.
• It is recommended to check if masking is found. Communications between
walls and floors can deteriorate; therefore, arrange for the proper
installation of the machine to reduce any deterioration in communications.
• Radio wave interference may occur if radio wave equipment, such as a
microwave is near the machine, and it is in the same frequency band as
the radio wave used by the wireless LAN. Keep the machine away from
radio wave sources as much as possible.

Page 13
E. Firmware Upgrade
The imageCLASS MF410dw Series supports two methods to upgrade the
firmware.
1. UST (User Support Tool)

2. Via the Internet
1. Upgrading with the UST

Firmware is available for download on the Canon USA public Web site
(http://www.usa.canon.com/support). When servicing the machine, make
sure to go to the Canon USA public Web site, and download the most
recent firmware.
Note:
• A computer and the most recent UST (User Support Tool) file are
required to install upgraded firmware.
• Only the Engine Controller PCB can be upgraded using the UST.
• The UST and firmware are included in the firmware package download
from the Canon USA public Web site.
2. Upgrading via the Internet

The imageCLASS MF410 Series firmware can be upgraded without the
use of an external PC.
IMPORTANT
• To upgrade the firmware via Internet, the Serial Number of the machine
must be written on the Main Controller PCB, and the BODY number
must be registered in the Service Mode.
• The machine must also be connected to a network with Internet access.
After the machine’s firmware is updated, the machine restarts and installs
the update. For more information on updating firmware without a PC, see
the imageCLASS MF414dw/MF416dw Service Manual, or the
imageCLASS MF419dw Service Manual.

Page 14
F. Service Support Tools and Oils

In addition to the standard tools used to service these devices, a service
technician must also carry the special tool in the table below. For more
information on special tools, see the imageCLASS MF410dw Series Service
Manual.
Table 8 – Special Tools List

3
Description Appearance Part Number Remarks
Used for electrical checks and

Digital Multimeter FY9-2002-000
adjustment of laser power.
3 Part numbers are subject to change without notice.
Table 9 — Oils
Type Uses Remarks

• Keep away from flammable
materials.
Cleaning plastic, rubber, metal, oil
Alcohol • Purchase locally.
stains, and toner stains.
• Substitute: IPA (Isopropyl
Alcohol).
Lubricating Oil
To lubricate the gears. Tool Number: HY9-0007
(EM-50L)
Tool Number: FY9-6020 (Oil glass
Lubricating Oil To lubricate the ADF scanning area.
cleaner)

Page 15
G. Cleaning
The parts in the table below require cleaning during a service visit. Follow the
procedure listed in the table to clean the corresponding part of the machine.
A diagram of the inside of the machine with the location of the parts in the
table below is provided in the imageCLASS MF414dw and MF416dw Service
Manual or imageCLASS MF419dw Service Manual.
Table 10 — Parts That Require Cleaning
Part Cleaning Procedure

Scanning Area Clean with Oil Glass Cleaner (FY9-6020), and a lint-free cloth.
Copy Board Glass
Cassette Pick Up Roller
Transfer Guide Unit

Clean with a dry, lint-free cloth.
Media Feed Belt
Media Feed Guide Unit
Fixing Inlet Guide
IMPORTANT
Please DO NOT clean the photosensitive drum or the transfer roller.
H. Periodic Replacement Parts

The imageCLASS MF410dw Series machines do not have parts that require
periodic replacement.

Page 16
I. Consumables
Consumables are all products and materials that are consumed with regular
use and cannot be reused. Such consumables include, but are not limited to,
paper and toner.
A number of factors are considered to determine the approximate yield

expectancy of a consumable item, including paper size and the amount of
coverage per page.
Note: All consumables shown in the table below are estimates for reference
purposes only, and are subject to change without notice.
Table 11 — Main Unit Consumables List
3 Estimated Life
Description Part Number Quantity 4 Remarks
(prints)
Cartridge 119 3479B001AA 1 2,100

Based on the ISO/IEC
standard
Cartridge 119II 3480B001AA 1 6,400
4 The value is based on LTR paper with the factory default print density setting.

Page 17
J. Consumable Parts
Consumable parts are parts that have a limited life that will be reached during
a customer’s specific machine operation, and should then be replaced as
needed by a service technician.
An estimated consumable parts list is provided in the table below to assist in

the initial parts and supplies planning. A consumable part’s life expectancy is
directly related to usage factors, such as paper size, paper quality,
environment, usage application, and machine maintenance. Therefore,
consumable parts do not have a warranty, and Canon USA cannot guarantee
a minimum life.
Note: All consumable parts shown in the table below are for reference
purposes only, and are subject to change without notice.
Table 12 – Main Unit Consumable Parts List
3 4
Description Part Number Quantity Estimated Life Remarks
ADF Separation Pad FC7-6297-000 1 50,000 sheets

ADF Separation
FL2-6637-000 1 50,000 sheets
Roller
4 The value is based on LTR paper with the factory default print density setting.
3 Part numbers are subject to change without notice.

Page 18
K. Soft Counters (imageCLASS MF419dw Only)

The imageCLASS MF419dw machine uses soft counters to track its
functional copy use. The control panel displays up to two counters on the
Counter Status Check screen (when the Counter Check key on the control
panel is pressed). By default, the imageCLASS MF419dw machine displays 2
out of 5 counters on the Counter Status Check screen.
The table below indicates the default counter configurations of the

imageCLASS MF419dw machine that is displayed on the Counter Status
Check screen. For more information on the soft counter configurations, see
the imageCLASS MF419dw Service Manual. Specifically, refer to the Service
Mode section of the Service Manual that covers the setting under COPIER >
OPTION > USER > TNRB-SW.
Table 13 – Soft Counter Configuration
Default
Counter Description Default Switch
Display
1 101: Total 1 On Fixed
2 201: Copy (Total 1) On
5 May be changed
3 113: Total Black/Small ) Off via Service Mode
4 501: Scan (Total 1) Off setting to any
available counter.
5 301: Print (Total 1) Off
The displayed counters can be changed, enabled, or disabled in the Service

Mode, except for Counter 1. Counter 1 cannot be changed under any
circumstances.
Since the imageCLASS MF419dw machine does not support 11” x 17” paper,
the customer cannot use a double-click charge scheme.
5 Refers to small size paper (when the paper length is 14” (364 mm) or shorter in the paper feed direction).

Page 19
VI. Limited Warranty and Technical Support

A. Limited Warranty Conditions
The Canon imageCLASS MF410dw Series Limited Warranties are effective
for a period of one (1) year following the delivery of the machine to the
original purchaser. Carry-In Service and Exchange Service are included.
The Canon Toner Cartridge Limited Warranty is effective for a period of

thirty (30) days from the date of the original purchase.
There is no warranty on any consumables, such as paper.
For detailed warranty information, refer to the Limited Warranty cards located
in the Appendix.
B. Technical Support for the End-User

The first technical support call from the end-user is handled by CITS (Canon
Information Technology Services). The CITS help desk, at 1-800-OK-CANON
(652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. EST
(Eastern Standard Time), except for holidays. The CITS help desk provides
the following support:
• Answers product related questions.

• Assists the end-user with pre- and post-sales inquiries.
• Attempts to resolve hardware, software, and operational problems.
• Assists the customer with installation and setup.
• If telephone-based troubleshooting fails to resolve a problem, CITS either
provides the end-user with the contact information of the nearest AS for
Carry-In Service, or processes an Exchange Service.
Note:
• The CITS help desk times may change without notice.
• The CITS help desk only diagnoses problems with your machine.

Page 20
1. Carry-In Service
Carry-In Service provides the end-user with an Authorized Servicer of
record where they can carry in the defective product and have it repaired.
CITS will refer the end-user to the Authorized Servicer of record. The
Authorized Servicer will diagnose any problems with the machine, and if
required, provide Carry-In Service.
If there is no Authorized Servicer of record, the CITS help desk will

diagnose any problems with the machine over the telephone. If
telephone-based troubleshooting fails to resolve the problem, the CITS
help desk will provide the end-user with the contact information of the
nearest ASF (Authorized Service Facility) that can provide Carry-In
Service.
The end-user needs to contact the ASF to schedule a repair.
2. Exchange Service
The Exchange Service option enables Canon USA to ship the end-user a
replacement product for the defective product.
CITS will help the end-user over the telephone to diagnose any problems
with the machine first. If telephone-based troubleshooting fails to resolve
the problem, and Exchange Service is requested, the CITS help desk
issues the end-user a Return Authorization Number.
The end-user must provide the CITS help desk with the following
information:
• Product serial number

• A ship to location for the replacement product
Canon USA will ship a replacement product to the end-user by the next
business day (two (2) business days Exchange Service for Alaska and
Hawaii), provided the request is made prior to 4 P.M. EST, Monday
through Friday, except for holidays.
The replacement product includes a prepaid shipping label for the return
shipment of the defective product back to Canon USA. The end-user must
ship the defective product within ten (10) days of receipt of the
replacement product.

Page 21
3. Internet Support
End-user support is also available via the Canon USA consumer Web site:
http://www.usa.canon.com/support. The end-user can access print
drivers, software downloads, FAQs (Frequently Asked Questions), register
their product, review promotions, and research products. Information for
technical support by telephone, e-mail, and AS locations is also available
on the consumer Web site.
Figure 1 — Canon USA’s Consumer Web Site

Page 22
C. eCarePAK Extended Service Plan

The eCarePAK Extended Service Plan is purchased in bulk by a distributor or
dealer, who then sells the eCarePAK to their customers. Extended coverage
plans are available for up to 4 years.
The eCarePAK Extended Service Plan enables the customer to extend the
service coverage on their Canon product beyond the one (1) year limited
warranty. It provides the customer toll-free telephone support, and if needed,
Exchange Service for their Canon product for the duration of the extended
coverage. A customer can purchase a 1 to 4 year extended coverage plan for
a total of 5 years of coverage.
Note:
• eCarePAK coverage cannot be extended beyond the original term
purchased.
• The eCarePAK Extended Service Plan must be purchased during the
product warranty period, and goes into effect on the day the original
warranty expires.
• The eCarePAK Extended Service Plan does not include coverage for any
consumables, such as paper.
• Reimbursement to the AS during the eCarePAK Extended Service Plan is
through the e-Tag system. See “e-Tag,” on p. 31.
1. Purchasing an eCarePAK Extended Service Plan

A customer (end-user) can purchase an eCarePAK Extended Service
Plan from the dealer or reseller who sold them the machine. Only an
authorized dealer or distributor can purchase an eCarePAK from Canon.
eCarePAK orders must contain the following information:

• Reseller’s e-mail address, name, and address
• Customer’s e-mail address, name, and address
• The device’s model number, serial number, and purchase date
2. Registering an eCarePAK Extended Service Plan

Canon USA registers each eCarePAK, and provides the customer with the
terms and conditions that pertain to their purchased eCarePAK Extended
Service Plan via U.S. Mail.
Note: Ask any questions on eCarePAKs via e-mail message to

ecarepak_support@cusa.canon.com.

Page 23
VII. Authorized Servicer Program

The Authorized Servicer program enables Canon’s distribution product resellers
to become Authorized Servicers (authorized to service the Canon products they
resell). Refer to the imageCLASS Authorized Servicer Program Guide, found in
the Download Center section of the e-Support Center Web site for details. This
guide helps you to become familiar with Canon USA’s business processes and
the resources that are available to assist you.
Canon USA’s Engineering Services and Solutions Division’s Planning and

Business Support department is available to answer questions about the
Authorized Servicer program. The Warranty Control department can be
contacted at 1-631-330-2335, Monday through Friday, 9 A.M. to 5 P.M. EST.
A. Authorized Servicer Customer Registration System

The ASCR system is used to link the customer’s product’s serial number to
their Authorized Servicer. If a customer contacts the CITS help desk, and
service is required (warranty or post-warranty), the Authorized Servicer who is
registered to that customer’s product is dispatched (referred). An ASF
services all unregistered units.
The Authorized Servicer must register the customer’s product serial number
in the ASCR system to be eligible for warranty reimbursement.

Page 24
B. ASCR Registration Process

The ASCR system can be accessed through the Warranty section of the
e-Support Center Web site. Select the “ASCR” tab, and then select “Create
New Registration Record” to enter each serial number for which you intend to
provide Carry-In Service and support.
If your customer’s product serial numbers are registered to your service

organization as “Dispatch by CITS”, all end-user calls are forwarded to CITS
for Carry-In Service and support, and are referred directly to your
organization.
Products not registered with the ASCR registration process default to a

support model, where CITS dispatches (via end-user referral) an ASF for
Carry-In Service, or provides the end-user with an Exchange Service.
Note:
Do not enter a serial number for any products that you cannot service. By
entering the customer’s product serial number, you agree to be dispatched
by CITS if a registered customer contacts CITS and requires service.
C. Replacement Inventory
The Authorized Servicer’s product serial numbers for replacement inventory
and Carry-In Service must be registered using the ASCR system. Registration
of replacement inventory ensures that calls to CITS, in the event that replaced
products require service, dispatches your service organization to service the
product.

Page 25
VIII. Authorized Servicer Support Offerings

A. Authorized Servicer Support
Authorized Servicers can contact CITS technical support at 1-877-277-7043,
Monday through Friday, 8 A.M. to 8 P.M. (EST), except for holidays. Before
contacting CITS, a technician must exhaust all other resources, including the
service manual, and the e-Support Center Web site for technical publications,
and their internal service support infrastructure.
IMPORTANT: Your customer’s product serial numbers must be registered to

your service organization using the ASCR system to ensure that your
customers remain associated with your service organization only. See “ASCR
Registration Process,” on p. 25.
B. Internet Support
1. Canon USA’s e-Support Center Web Site
The e-Support Center Web site, available from Canon USA’s Engineering
Services and Solutions Division, provides high-quality support via the
Internet. This is only available for Canon USA’s Authorized Servicing
Dealers or Authorized Servicers.
Canon USA’s e-Support Center Web site is designed to give Authorized

Servicers access to the following technical support information:
• Notification of new releases, patches, technical publications, and other

information via e-mail.
• Search capability for technical solutions with the Integrated Knowledge
Management System using natural language queries.
• Read or download online documentation.
• Download patches and their Readme files.
• Track and modify logged cases.
• Review all open cases.
• Technical information, the warranty e-Tag system, and training
information.
For more information on how to access the Warranty section of the

e-Support Center Web site, or how to file a claim, see “Warranty
Procedures,” on p. 31.

Page 26
To access online support for Authorized Servicers, you must first register
for an e-Support ID number. To register for an e-Support ID, go to the
Canon USA e-Support Center Web site at
http://www.support.cusa.canon.com. Click the “REGISTER” button, and
follow the instructions. This service is available at no additional charge to
all authorized dealers.
Figure 2 — e-Support Center Login

Page 27
2. Canon USA’s ISG Central Web Site

Complete Service Guide versions are available on Canon USA’s ISG
Central Web site (http://isgcentral.cusa.canon.com).
Access is limited to an Authorized Dealer’s management staff. Contact

your Dealer Administrator to request access to the Engineering Services
and Solutions section of ISG Central.
Figure 3 — ISG Central Login

Page 28
After the dealer logs on to the ISG Central Web site, select “Engineering
Services & Solutions” to access the Service Guides area of the Web site,
as shown below.
Figure 4 — ISG Central: Engineering Services & Solutions Web Page
Figure 5 — ISG Central: Engineering Services & Solutions Service Guides

Area

Page 29
C. Call Escalation Procedure

Canon USA provides a time-sensitive call escalation process for all
imageCLASS MF410dw Series Authorized Servicers. The CITS help desk is
the single point of entry for this process. Once a call is placed to the CITS
help desk and information is logged into the call management system, a case
number is assigned to the call. Every effort is made to resolve the problem
during the call. For problems that cannot be resolved during the initial call and
require escalation, follow the process below.
Figure 6 — Call Escalation Procedure Flow Chart

imageCLASS MF410dw Series
End-User
Assistance Required
by the End-User
Resolved
CITS Customer Help Desk Resolved

1-800-OK-CANON (652-2666)
Carry-In or CITS Refers the End-User

Exchange Service to the Authorized Servicer
Requested
Canon’s
Authorized Servicer
Assistance Required
by the Authorized Servicer
CITS Technical Support

1-877-277-7043
Canon USA
Engineering

Page 30
IX. Warranty Procedures

A. e-Tag
e-Tag is an electronic limited warranty claim form that is completed online,
printed out, and accompanied by the original defective part or defective toner
assembly that is being returned to the Warranty section for warranty
compensation.
The e-Tag warranty claim form can be accessed in the Warranty section of
the e-Support Center Web site at http://www.support.cusa.canon.com.
Figure 7 — e-Support: e-Tag

Page 31
To submit a new warranty claim, select the type of claim from the
drop-down list, shown below, and complete the required sections of the
e-Tag limited warranty claim form.
Figure 8 — e-Support: e-Tag Claim Console
A copy of the e-Tag warranty claim form and the machine’s service history
must be returned with the original defective parts to the address provided on
the bottom of the e-Tag warranty claim form.
The service history log can be handwritten or computer-generated, and must

include the following information:
• Dealer Name • Part Description

• Machine’s Installation Date • Date Part Was Removed
• Machine’s Serial Number • Machine Copy Count
• Part Number • Reason for Removal
• Work Performed (Highlight Current Service Call)
For defective toner assemblies, ship the toner assembly to the address
provided on the bottom of the e-Tag warranty claim form, accompanied by a
copy of the e-Tag warranty claim form, the machine’s service history log, a
“before” sample copy that depicts the problem, and an “after” sample copy
that shows that the problem has been resolved.
After a claim form is authorized, parts and labor reimbursements are

deposited into your direct deposit account within 30 days, if you have elected
to receive direct deposit.

Page 32
B. Online Limited Warranty Credit Inquiry

The Online Warranty Credit Inquiry enables your dealership to check,
download, and print the details of your e-Tag credits on the CNA (Canon
Network Access) Web site.
To view your e-Tag warranty claim credits online, log on to the ISG Central
Web site at http://www.isgcentral.cusa.canon.com, and select “Canon
Network Access (CNA),” as shown below.
Figure 9 — ISG Central

Page 33
On the CNA Web site, select “Warranty Credit Inquiry,” and then select
“e-Tag Warranty Claims Reimbursement” to perform an e-Tag Warranty
claims search, as shown in the following screen shots.
Figure 10 — CNA: Warranty Credit Inquiry
Figure 11 — CNA: Warranty Credit Inquiry
To check the status of the e-Tag warranty claims already submitted:
Go to the e-Tag Warranty Claim Console, as shown at the bottom of the

screen shot in Figure 8 — e-Support: e-Tag Claim Console. This console
enables you to check the status of your claims. To view the details of the
e-Tag limited warranty claim form, double-click any record.
Note: e-Tag warranty claims are connected to the e-Support ID number that
is entered. Therefore, it is highly recommended that only one person enter
and manage the e-Tag warranty claims from your dealership.

Page 34
C. Warranty Reimbursement Program

The two warranty reimbursement programs available for service providers are
Dispatch by CITS or the Warranty Marketing Program. Both programs require
the customer’s serial number be registered with the ASCR system.
1. Dispatch by CITS
Dispatch by CITS is available to ASCR registered customers where the
Warranty Marketing Program option has NOT been selected.
Help desk support is managed by CITS to dispatch the Authorized

Servicer of record. To obtain reimbursement for service delivered during
the end-user warranty, Authorized Servicer of record must be dispatched
by CITS. For this to occur, the end-user must contact CITS first to attempt
all user-performed service remedies. If these remedies do not resolve the
problem, the Authorized Servicer of record is dispatched. See “ASCR
Registration Process,” on p. 25.
On-site service labor compensation of $135.00 per incident is

automatically issued to the dispatched Authorized Servicer (your
company) once the service call has been closed with CITS. Defective
parts reimbursement is issued upon receipt of an e-Tag claim with the
defective part.

Page 35
2. Warranty Marketing Program

Some service providers may choose to have their own help desk serve as
the “first point of contact” rather than CITS. This places the burden of
having an effective in-warranty call avoidance process upon the service
provider. Service calls performed under this arrangement are not eligible
for labor reimbursement under the process. Instead, a flat rate of $30.00 is
issued to a service provider for each product (serial number) they choose
to support in this manner.
The ASCR process allows the service provider to select this option, and it
is incumbent on the service provider to provide service support that is
consistent with commercially acceptable standards. In cases where the
service provider accepts the flat-rate payment, but does not provide
service support to the end-user, the service provider could lose
authorization to service that product.
IMPORTANT: Under the Warranty Marketing Program, the service

provider assumes 100% of all end-user responsibility. To submit a
warranty claim for a defective part, please follow the e-Tag Warranty
Claim form process. See “e-Tag,” on p. 31.

Page 36
X. Parts Support
A. Parts and Service Material Orders
1. Canon Network Access
If you have direct access to CNA, log on to the CNA Web site via
http://www.cna.cusa.canon.com. However, you can also access CNA
through Canon USA’s ISG Central Web site, and access the CNA section
via the “Canon Network Access (CNA)” tab.
All Authorized Servicers are recommended to submit their parts purchase

orders electronically via CNA. The Authorized Servicer is responsible for
all shipping costs related to their order.
Figure 12 — CNA Log In

Page 37
Figure 13 — ISG Central
The CNA Web site enables you to:
• Order parts
• Download parts information and the parts price list
• View the parts discontinuation schedule information
• Inquire about orders and invoices
The CNA Web site is accessible 24 hours a day, and 7 days a week.
2. Parts Order Desk

Authorized Servicers without access to the CNA Web site must contact
the Canon Parts Order Desk at 1-866-481-2569. The Authorized Servicer
is responsible for all shipping costs related to their order.

Page 38
B. Parts Order Entry

1. Regular Orders
All parts for regular orders are shipped via ground once the parts orders
are printed by Canon USA, unless an alternate shipping method is
requested by the Authorized Servicer for rush orders.
Parts and shipping are charged to the Authorized Servicer.
Note: Shipments may be delayed for credit review.
2. Rush Orders
To ensure same day shipment of rush orders, submit all one (1) and two
(2) day emergency purchase orders no later than 4 P.M. EST.
All purchase orders placed through CNA are confirmed via an e-mail
message.
C. Parts Information/Parts Price List Download

All parts information for active parts are made available on the CNA Web site
under the Parts Information link. Downloadable files by model and product are
also available under the Parts Information link.
Note: Authorized Servicers without access to the CNA Web site must contact
the Canon Parts Order Desk at 1-866-481-2569.
D. Parts Discontinuation Schedule Information

Parts discontinuation information is available on the CNA Web site under the
Parts/Supply Discontinuation link. Information is available regarding active
machines, machines scheduled to be discontinued within the year, and
discontinued machines.
the Canon Parts Order Desk at 1-866-481-2569.

Page 39
E. Order/Invoice Inquiry
Inquiries concerning purchase orders and invoices can be made on the CNA
Web site. You can search using the purchase order, invoice number, or
conduct a search for the most recent date required. For additional tracking
information, purchase orders that have been shipped contain a link to the
UPS (United Parcel Service) Web site. For questions concerning parts,
please send an e-mail message to canonparts@cusa.canon.com.
Note: New Accounts are not available on the CNA Web site. Authorized
Servicers without access to the CNA Web site should contact the Canon
Parts Order Desk at 1-866-481-2569 for order and invoice inquiries.
Figure 14 — Canon Network Access
F. Parts Return Process

The parts return process is available on the CNA Web site under “Forms,”
and then select “Parts Return Request Application.” The information you need
to enter is the Purchase Order Number, Shipping Order Number, the Parts
Numbers of the parts you want to return, and the quantity.
the Canon Parts Order Desk at 1-866-481-2569 for information about the
parts return process.

Page 40
XI. Appendix
A. Specifications
Note: All specifications are for reference purposes only, and are subject to
change without notice.
Table 14 — imageCLASS MF410dw Series Main Unit, Copy and Print

Specifications
Specifications
Item
MF419dw MF416dw MF414dw
Printer Type Desktop, Black-and-White Laser
Print and Copy Speed1 Up to 35 ppm (Simplex LTR), Up to 17 ppm (Duplex LTR)
First Print Time Approximately 6.3 seconds (LTR)
Platen Glass Approximately 8 seconds (LTR)
First Copy Time
Feeder Approximately 10 seconds (LTR)
Warm Up Time (at a room temp. of 68°F
Approximately 16 seconds
(20°C))6
Document Feeder Capacity Up to 50 sheets
UFR II, PCL6
Printer Language UFR II, PCL6 (5c, XL), PS
(5c, XL)
Print Resolution Up to 1,200 dpi x 600 dpi
Copy Resolution Up to 600 dpi x 600 dpi
Text/Photo Mode: Up to 300 dpi x 600 dpi
Scan Resolution
Text/Photo (Quality), Photo, Text Modes: Up to 600 dpi x 600 dpi
100% (Direct), 400% (Maximum), 200%, 129% (STMT > LTR),
Copy Ratio
78%,( LGL > LTR), 64%, (LTR > STMT), 50%, and 25% (Minimum)
Maximum Paper Size Up to 8 1/2” x 14” (Legal)
Maximum Number of Copies Approximately 999 copies
Duplex Print Yes, Automatic
Print Modes Toner Saver, Booklet, Poster, Page Composer, and Watermark
Copy Modes Frame Erase, Memory Sort, 2 on 1, 4 on 1, and ID Card Copy
Print and Copy Memory Up to 1 GB (Shared)
Direct Print from USB JPEG, TIFF, PDF formats
Canon Print Business App, Apple AirPrint, Mopria Print Service, and
Mobile Print
Google Cloud Print
Maximum Monthly Print Volume Up to 50,000 pages
Temperature: 50°F to 86°F (10°C to 30°C)
Environmental Conditions Humidity: 20% to 80% RH (Relative Humidity) (No
Condensation)
Standby Inaudible7
Sound 1-Sided Approximately 6.7 B Approximately 6.9 B

Power 2-Sided Approximately 6.7 B Approximately 6.8 B
Noise
Operation Approximately
1-Sided Approximately 55 dB
Sound 53 dB
Pressure Approximately
2-Sided Approximately 54 dB
52 dB
1 The print speed is based on internal testing, and may vary, depending on the number of prints, paper size,
paper type, and paper orientation selected.
6 Warm-up time may vary, depending on the environment and conditions under which the machine is used.
7 Indicates that the sound pressure level of each bystander position is below the ISO 7779 absolute criteria for the background
noise level.

Page 41
imageCLASS MF410dw Series Main Unit and Print Specifications Continued
Specifications
Item
MF419dw MF416dw and MF414dw
Power Requirements 120V – 127V AC, 60 Hz
Plug NEMA 5-15
Maximum Approximately 1,110 W
Standby Approximately 9.1 W Approximately 9.0 W
During
Approximately 600 W
Operation
Power
USB Connection: Approximately 1.2 W
Consumption
Wired LAN Connection: Approximately 1.4 W
Sleep Mode
Wireless LAN Connection: Wireless LAN Connection:
Approximately 1.9 W Approximately 2.2 W
Power Is OFF8 Approximately 0.1 W
Approximately Approximately
No Options 18.4” x 17.75” x 18.6” 17” x 15.4” x 18.6”
Dimensions (465 mm x 450 mm x 472 mm) (431 mm x 390 mm x 472 mm)
(H x W x D) Approximately Approximately
With Optional
23.75” x 17.75” x 18.6” 22.4” x 15.4” x 18.6”
Paper Feeder
(604 mm x 450 mm x 472 mm) (567 mm x 390 mm x 472 mm)
Without
Approximately 45.4 lb (20 kg) Approximately 40.6 lb (18 kg)
Weight Cartridge
With Cartridge Approximately 47.2 lb (21.4 kg) Approximately 42.3 lb (19 kg)
Table 15 — Scanner Specifications
Specifications
Item
Type Color Scanner
Maximum Scan Platen Glass Up to 8 1/2” x 11 3/4”
Up to 8 1/2” x 14”
Size Feeder Up to 8 1/2” x 14”
Platen Glass Up to 600 dpi x 600 dpi
Scan Feeder Up to 300 dpi x 300 dpi
Resolution
Interpolated Up to 9,600 dpi x 9,600 dpi
9
Scan Speed Color Approximately 7 seconds per sheet
(LTR, 300 x 300
dpi) B&W Approximately 3 seconds per sheet
TWAIN
Driver WIA 2.0 (Windows Vista, 7, 8)
ICA (Mac OS X 10.6.x or later)
8 Even if the machine’s power is turned OFF, a slight amount of power is still consumed. To stop power consumption completely,
disconnect the power plug from the AC power outlet.
9 The scan speed is based on scanning from the platen glass. The communication time is not included.

Page 42
Table 16 — Paper Handling Specifications
Specifications
Item
Paper
10 10
Cassette Up to 500 sheets Up to 250 sheets
(Standard)
Multipurpose 10
Up to 50 sheets
Paper Tray
Source/Capacity Paper Feeder 10
11 — Up to 500 sheets
Unit PF-44
Cassette
10
Feeding Up to 500 sheets —
12
Unit-U1
10
Output Tray Approximately 150 sheets (face-down)
13
Paper Output Sub-Output 10
Approximately 1 sheet (face-up)
Tray
Paper 2
Approximately 16 to 34 lb bond (60 to 128 g/m )
Cassette
Paper Weight
Multipurpose 2
Approximately 16 lb bond to 60 lb cover (60 to 163 g/m )
Tray
Letter, Legal, Executive, Statement, Gov’t Letter, Gov’t Legal,
Paper
3” x 5”, Envelopes: COM10, Monarch, C5, DL, and
Cassette
Custom: Width: 4 1/8” to 8 1/2”; Length: 5 7/8” to 14”
Media Sizes
Letter, Legal, Executive, Statement, Gov’t Letter, Gov’t Legal,
Multipurpose
3” x 5”, Envelopes: COM10, Monarch, C5, DL, and
Tray
Custom: Width: 3” to 8 1/2”; Length: 5” to 14”
Paper
Plain Paper, Recycled Paper, Color Paper
Cassette
Media Types
Multipurpose Plain Paper, Heavy Paper, Recycled Paper, Color Paper,
Tray Labels, and Envelopes
Envelope Capacity Multipurpose Tray: Up to 5 envelopes
Envelope Types COM10, Monarch, C5, DL
2
10 Based on 20 lb bond (80 g/m ) paper.
11 Optional for the imageCLASS MF414dw and MF416dw only.
12 Optional for the imageCLASS MF419dw only.
13 May vary, depending on the installation environment and paper type used.

Page 43
Table 17 — Paper Feeder Unit PF-44 (Optional for the MF414dw and MF416dw
Only) Specifications
Item Specifications
Paper Capacity 500 sheets
Power Supply From the main unit
2
Paper Weight Approximately 16 to 32 lb bond (60 to 128 g/m )
Paper Sizes Letter, Legal, Executive
Dimensions (W x D x H) 15.4" x 17.4" x 5.4" (390 mm x 441 mm x 135.7 mm)
Weight Approximately 9.0 lb (4.1 kg)
Table 18 — Cassette Feeding Unit-U1 (Optional for the MF419dw Only)

Specifications
Item Specifications
Paper Capacity 500 sheets
Power Supply From the main unit
2
Paper Weight Approximately 16 to 34 lb bond (60 to 128 g/m )
Paper Sizes Letter, Legal, Executive
Dimensions (W x D x H) 17.75" x 15.25" x 5.5" (450 mm x 386 mm x 139 mm)
Weight Approximately 11.5 lb (5.2 kg)

Page 44
Table 19 — Connectivity, Wi-Fi, and Software Specifications
Item Specifications
14
• USB 2.0 (A USB cable is not included.)
Standard Interfaces • 10/100/1000 Base-T Ethernet (Network)
2
• IEEE 802.11b/g/n (Wireless)
Wi-Fi Connection Method WPS (Wi-Fi Protected Setup), Manual Setup
Wi-Fi Communication Mode Infrastructure Mode
WEP, WPA-PSK (TKIP/AES-CCMP),
Wi-Fi Security
WPA2-PSK (TKIP/AES-CCMP)
Wi-Fi Transmission Scheme DS-SS System, OFDM System
Wi-Fi Frequency Range 2,412 to 2,472 MHz
Wi Fi Maximum Radio-
Approximately 15.98 dBm
Frequency Power Transmitted
USB Functions Print (imageCLASS MF419dw only)
Network Functions Print
Embedded Web Server Yes (Remote UI)
Internet Explorer 7.0 or higher on Windows Vista/7/8/higher,
Web Browser Support for
Safari 3.2.1 or higher on Mac OS X 10.5.8/higher (except for
Remote UI
Classic environment)
Print Protocols LPD (IPv4, IPv6), RAW (IPv4, IPv6), WSD-Print (IPv4, IPv6)
Canon Printer Driver, e-Manual, Wireless Setup Assistant,
imageWARE Enterprise Management Console
Bundled Software
Drivers are available for download from
http://www.usa.canon.com/support
Windows 10, 8.1, 8, 7, Windows Vista
Supported Operating Systems Windows Server 2012 R2/2012/2008 R2/2008/2003/2003 R2
Mac OS X V10.6 and higher, Linux (Web Distribution only)
2 Wireless performance may vary, depending on terrain and distance between the printer and
wireless network clients.
14 USB 2.0 requires Windows 10, 8.1, 8, 7, or Vista.

Page 45
Table 20 — Fax Specifications
Item Specifications
15
Line Used PSTN (Public Switched Telephone Network)
Communication Mode Super G3, G3
Super G3: Up to 33.6 Kbps
Modem Speed G3: Up to 14.4 Kbps
Automatic Fallback
Compression Method MH, MR, MMR, JBIG
16
Approximately 3.0 seconds per page (ECM-JBIG, transmitting from
Transmission Speed
memory at 33.6 Kbps)
Fax Resolution Up to 400 x 400 dpi (Ultra Fine)
Automatic Reception, Manual Reception,
Receiving
Remote Reception by Telephone (Default ID: 25)
16
Up to 512 pages (Total pages of transmission/reception)
Memory Capacity (Sending
Maximum number of fax jobs that can be sent from memory: 30
and Receiving)
Maximum number of fax jobs that can be received into memory: 90
Favorites (19 destinations), Coded Dialing (281 destinations), Group

Dialing (299 destinations), Address Book Dialing, Regular Dialing
Dialing
(with the numeric keys), Automatic Redialing, Manual Redialing, and
Sequential Broadcast (310 destinations)
17
TX Result Report, Communication Management Report and RX
Reports
Result Report
15 The Public Switched Telephone Network currently supports fax modem speeds up to 28.8 Kbps, depending on
telephone line conditions. Fax machines that can send and receive documents must conform to ITU-T v.34
guidelines.
16 Based on the ITU-T (ITU Telecommunication Standardization Sector) Standard Chart No. 1, JBIG standard
mode.
17 Is output automatically after 40 transmissions.

Page 46
Table 21 — E-Mail and I-Fax Specifications
Item Specifications
Communication Protocol SMTP, POP3
PDF, PDF (Compact), PDF (Compact/OCR), PDF (OCR),
E-Mail
JPEG, TIFF
Data Format
I-Fax TIFF
JPEG: 300 dpi

TIFF: 300 dpi (MMR Compression)
PDF/PDF (OCR) (B&W): 300 dpi (MMR Compression)
E-Mail
Resolution PDF/PDF (OCR) (Color) 200 dpi (JPEG Compression)
PDF (Compact)/PDF (Compact/OCR): Text: 300 dpi,
Background: 150 dpi
I-Fax 200 dpi (MH Compression)
Windows Vista, 7, 8, Server 2003, Server 2008, Server 2012
Solaris Version 2.6 or later (with Samba 2.2 or later)
System Environment
Mac OS X
Red Had Linux 7.2 or later (with Samba 2.2 or later)
Interface 1,000Base-T, 100Base-TX, 10Base-T
E-Mail Color, B&W
Color Mode
I-Fax B&W
Input Image Type Text, Text/Photo, Photo
Paper Size Letter, Legal, Statement
Table 22 — Shared Folders and FTP Server Specifications
Item Specifications
Communication Protocol SMB (TCP/IP), FTP
PDF, PDF (Compact), PDF (Compact/OCR), PDF (OCR),
Data Format
JPEG, TIFF
JPEG: 300 dpi
TIFF: 300 dpi (MMR Compression)
PDF/PDF (OCR) (B&W): 300 dpi (MMR Compression)
Resolution
PDF/PDF (OCR) (Color) 200 dpi (JPEG Compression)
PDF (Compact)/PDF (Compact/OCR): Text: 300 dpi,
Background: 150 dpi
Windows Vista, 7, 8, Server 2003, Server 2008, Server 2012
Solaris Version 2.6 or later (with Samba 2.2 or later)
System Environment
Mac OS X
Red Had Linux 7.2 or later (with Samba 2.2 or later)
Interface 1,000Base-T, 100Base-TX, 10Base-T
Color Mode Color, B&W
Input Image Type Text, Text/Photo, Photo

Paper Size Letter, Legal, Statement

Page 47
B. Warranty
1. imageCLASS MF410dw Series Exchange/Carry-In Limited Warranty

Page 48
2. Canon Toner Cartridge Limited Warranty

Page 49
C. List of Tables
Table 1 — Configuration .............................................................................................................. 2
Table 2 — eCarePAKs ................................................................................................................ 3
Table 3 — Maximum Monthly Print Volume ................................................................................ 4
Table 4 — Power and Plug Requirements .................................................................................. 8
Table 5 — imageCLASS MF419dw Installation Space Requirements .......................................9
Table 6 — imageCLASS MF416dw and MF414dw Installation Space Requirements .............11
Table 7 – Estimated Installation Times .....................................................................................13
Table 8 – Special Tools List ......................................................................................................15
Table 9 — Oils ...........................................................................................................................15
Table 10 — Parts That Require Cleaning .................................................................................16
Table 11 — Main Unit Consumables List ..................................................................................17
Table 12 – Main Unit Consumable Parts List ............................................................................18
Table 13 – Soft Counter Configuration ......................................................................................19
Table 14 — imageCLASS MF410dw Series Main Unit, Copy and Print Specifications............41
Table 15 — Scanner Specifications ..........................................................................................42
Table 16 — Paper Handling Specifications ...............................................................................43
Table 17 — Paper Feeder Unit PF-44 (Optional for the MF414dw and MF416dw Only)
Specifications.............................................................................................................................44
Table 18 — Cassette Feeding Unit-U1 (Optional for the MF419dw Only) Specifications.........44
Table 19 — Connectivity, Wi-Fi, and Software Specifications ..................................................45
Table 20 — Fax Specifications ..................................................................................................46
Table 21 — E-Mail and I-Fax Specifications .............................................................................47
Table 22 — Shared Folders and FTP Server Specifications ....................................................47
D. List of Figures
Figure 1 — Canon USA’s Consumer Web Site .........................................................................22
Figure 2 — e-Support Center Login ..........................................................................................27
Figure 3 — ISG Central Login ...................................................................................................28
Figure 4 — ISG Central: Engineering Services & Solutions Web Page ...................................29
Figure 5 — ISG Central: Engineering Services & Solutions Service Guides Area ...................29
Figure 6 — Call Escalation Procedure Flow Chart ....................................................................30
Figure 7 — e-Support: e-Tag.....................................................................................................31
Figure 8 — e-Support: e-Tag Claim Console ............................................................................32
Figure 9 — ISG Central .............................................................................................................33
Figure 10 — CNA: Warranty Credit Inquiry ...............................................................................34
Figure 11 — CNA: Warranty Credit Inquiry ...............................................................................34
Figure 12 — CNA Log In ...........................................................................................................37
Figure 13 — ISG Central ...........................................................................................................38
Figure 14 — Canon Network Access ........................................................................................40

Page 50

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Service Guide

For Authorized Servicers

Canon U.S.A. Homepage: http://www.usa.canon.com

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Revision Date Section(s) Details

imageCLASS MF410dw Series Service Guide for AS April 2016

COPYRIGHTS AND TRADEMARKS

imageCLASS MF410dw Series Service Guide for AS April 2016

imageCLASS MF410dw Series Service Guide for AS April 2016

IX. Warranty Procedures ------------------------------------------------------------------------------------ 31

imageCLASS MF410dw Series Service Guide for AS April 2016

• The imageCLASS MF410dw Series machines print in B&W at speeds of up to

imageCLASS MF410dw Series Service Guide for AS April 2016

II. Product Configuration, Box Contents, and Monthly Print Volume

imageCLASS MF414dw imageCLASS MF416dw imageCLASS MF419dw

imageCLASS MF414dw 0291C020AA

imageCLASS MF410dw Series Service Guide for AS April 2016

eCarePAKs are available for purchase through an Authorized Canon Reseller or

imageCLASS MF410dw Series Service Guide for AS April 2016

MF414dw and MF416dw MF419dw

C. Monthly Print Volume

Table 3 — Maximum Monthly Print Volume

Maximum Monthly Print

imageCLASS MF410dw Series Service Guide for AS April 2016

III. Service Authorization

IV. Educational Training

Certification includes the following models:

C. Who Should Complete

imageCLASS MF410dw Series Service Guide for AS April 2016

It is also highly recommended that the service technician have:

• Prior experience with Canon imageCLASS MF devices

Students should download the following resources to have as a reference

• Print Version of the Course

It takes approximately 1.5 hours to complete this course successfully. It is

imageCLASS MF410dw Series Service Guide for AS April 2016

The student should now be able to download the learning resources

imageCLASS MF410dw Series Service Guide for AS April 2016

Table 4 — Power and Plug Requirements

NEMA 5-15 Receptacle

imageCLASS MF410dw Series Service Guide for AS April 2016

B. Installation Space Requirements

Table 5 — imageCLASS MF419dw Installation Space Requirements

Width and Depth Requirements

imageCLASS MF410dw Series Service Guide for AS April 2016

imageCLASS MF419dw with the Optional Cassette Feeding Unit-U1 Attached

imageCLASS MF410dw Series Service Guide for AS April 2016

Table 6 — imageCLASS MF416dw and MF414dw Installation Space

imageCLASS MF416dw and MF414dw

imageCLASS MF410dw Series Service Guide for AS April 2016

imageCLASS MF410dw Series Service Guide for AS April 2016

C. Estimated Installation Time

Table 7 – Estimated Installation Times

Description Estimated Time

D. Notes on the Wireless LAN

imageCLASS MF410dw Series Service Guide for AS April 2016

1. UST (User Support Tool)

1. Upgrading with the UST

2. Upgrading via the Internet

imageCLASS MF410dw Series Service Guide for AS April 2016

F. Service Support Tools and Oils

Table 8 – Special Tools List

Used for electrical checks and