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Why Social?

justin.oh@22squared.com
facebook.com/hellojustinoh
twitter.com/hellojustinoh

@hellojustinoh
Wednesday, September 22, 2010
Hello. I am Justin Oh.
social media strategist at 22squared

@hellojustinoh
Wednesday, September 22, 2010
@hellojustinoh
Wednesday, September 22, 2010
@hellojustinoh
Wednesday, September 22, 2010
2

484
Friendship Model
@hellojustinoh
Wednesday, September 22, 2010
@hellojustinoh
Wednesday, September 22, 2010
What exactly is the

BIG DEAL
about social media?

@hellojustinoh
Wednesday, September 22, 2010
500 million active users
50% log on in any given day
Over 700 billion min/month

@hellojustinoh
Wednesday, September 22, 2010
145 million users
300,000 sign-ups/day
2 billion tweets/month

@hellojustinoh
Wednesday, September 22, 2010
2 billion views a day
24 hours of uploaded/min
Avg. usage 15 min/day

@hellojustinoh
Wednesday, September 22, 2010
500 million active users 145 million users 2 billion views a day
50% log on in any given day 300,000 sign-ups/day 24 hours of uploaded/min
Over 700 billion min/month 2 billion tweets/month Avg. usage 15 min/day

(That’s a lot crap-load.)


@hellojustinoh
Wednesday, September 22, 2010
Why should brands care?

Relationships Customer Service


Advocacy Insights

@hellojustinoh
Wednesday, September 22, 2010
Why should brands care?

Relationships Customer Service


Advocacy Insights

Awareness

@hellojustinoh
Wednesday, September 22, 2010
TOP 5 REASONS
people connect with brands via

SOCIAL MEDIA

@hellojustinoh
Wednesday, September 22, 2010
1. To find offers and discounts

@hellojustinoh
Wednesday, September 22, 2010
2. Love of the product/service

@hellojustinoh
Wednesday, September 22, 2010
3. To get the latest news about the brand

@hellojustinoh
Wednesday, September 22, 2010
4. To give brands ideas on how to improve their product

@hellojustinoh
Wednesday, September 22, 2010
5. To get better customer service / To complain

@hellojustinoh
Wednesday, September 22, 2010
Our Framework
Listen Learn Engage Adapt
Culture Strategy Tools Content Activation Insights Connect

@hellojustinoh
Wednesday, September 22, 2010
Why should you care?

@hellojustinoh
Wednesday, September 22, 2010
Novelty

@hellojustinoh
Wednesday, September 22, 2010
Novelty

Inefficiency

@hellojustinoh
Wednesday, September 22, 2010
Novelty

Inefficiency

Opportunity

@hellojustinoh
Wednesday, September 22, 2010
Novelty

Inefficiency

Opportunity

$$$

@hellojustinoh
Wednesday, September 22, 2010
Novelty

Inefficiency

Opportunity

$$$

@hellojustinoh
Wednesday, September 22, 2010
I’M ON A BOAT!

@hellojustinoh
Wednesday, September 22, 2010
Thanks.Questions?
Follow me @hellojustinoh

@hellojustinoh
Wednesday, September 22, 2010

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