RESTAURANT AND

FOOD SERVICE SKILLS

PRESENTED BY :- SAGAR SHARMA
RESTAURANT

Restaurant is that outlet or part of food and

beverage service department which is
responsible for the fulfilling of all hunger needs
of the guest in exchange of money or services or
goods. So the outlet which meets the hunger
demands of the guests in hotel is called
Restaurant.
FOOD SERVICE SKILLS

The term food service skills can be defined as

those set of skills or etiquettes which are required
for serving the food in a proper mannner to the
guest so that it will look professional and make the
guest to feel pleasant. In hotel industry these food
service skill are very essential in order to survive
in this sector. These are like vitals for the worker
work in a hotel or in restaurant.
SKILLS REQUIRED FOR SERVICE

● Quick learning ● Coordination

● Taking orders ● Customer relations
● Physical strenght ● Fast working
● Bartendering ● Handling and operating equipments
● Guest interaction ● Supervisory skills
● Communication ● Budgeting
● Knowledge ● Enthusiastic
● Attention to details ● Employee relations
● Customer satisfaction ● Good team player
● Courtesy ● Flexible
● Cash handling ● Hostessing
● Well grooming ● Multitasking
SKILLS REQUIRED FOR SERVICE
● Interpersonal skills
● Management skills
● Leadership quality
● Guest preferences
● Versatile
● Initiative taker
● Appropriate body posture
● Inventory maker
● Patient
● Knowledge of POS
● Punctuality
● Positive attitude
● Menu presentations
● Phonetic communications
● Reservation scheduling
● Problem solving
● Conflict management
● Guest concerning
● Presentation skills
● Taking orders
● All time presence
● Sharp eye
● Briefing
● Experience of hustle-bustle
● Physical strength :- it is very important
for a worker to be fit physically fit as these
outlets are very busy all times.

● Quick learner :- worker should learn the

things quickly and effectively to contribute
better.

● Cash handling :- worker should know to

handle the cash and guest balance.
● Communication :- it is very important to
interact with the guests to make them feel
confortable.

● Knowledge :- he should have high

knowledge about food, their safety and
other factors.

● Guest satisfaction :- to satisfy the guest

in all ways is the main purposes of this
industry. So it is essential.
● Courtesy :- courteous nature is very
important because it shows a gratitude
towards the guest.

● Attention to detail :- it is important for

workers to pay attention to details on the
foods.

● Coordination :- it is very important

coordinate with staff members for
maximum outputs.
● Positive Attitude :- it is very important
to left a positive impression on the guest.
And it aldo prooves beneficial for repeat
business.

● Patience :- Patience prooves powerfull

when it comes to test and also a plus point
in conflict resolving.

● Guest concern :- All is about guests. So

guest concerns are very important in hotel
industry.
● Grooming :- the sense of dressing and the
way of presenting yoursel can enhance
your impression as well as ambience on
guest positively.so be in grooming always.
Groom yourself according to the theme
and ambience of hotel.

● Supervisory skills :- it is crucial for

workers to have these skills as they can be
gone through the situations where they
have to lead their team for the precise and
favourable output. Hence to persue the
task these skills are vital.
● Smiling face :- most common but the
most important skill also which make you
as well as guest happy and pleasant.

● Enthusiastic :- worker shoul be excited

for its work because it gives him the energy
and positivity to persue the same.

● Multitasking :- worker should have some

extraordinary skills also in him to use them
in emergency.
● Fast working :- worker should do the
things quickly and intensively without any
fatigue in restaurants and FFJ’s.

● Handling equipments :- he also have

knowledge that how the equipments are
operated like oven, coffee machine, frier,
griller etc for the emergency.

● Inventory :- he should also know to make

inventory according to the needs in FFJ’s.
● Problem solving :- worker should clearly
know how to resolve the guest issues if
arise and how to solve interdepartmental
miscommunications.

● Budgeting :- He should also have

knowledge about budget setup and
estimations and also expanses for effective
cost cutting.

● Innovative :- workers should be

innovative and creative for uniqueness and
authenticity.
Conclusion

So it is very important to have these skills to

work in hospitality sector as they are vital for
guest satisfaction and for flourishing business
because in this industry, all is about satisfying
the guest, so that's why these skill are
important and should be enhanced from time
to time in order to upgrade the personality
which helps in the absolute growth of
business.
Thank you

Presented by :- SAGAR SHARMA