2014

Student Name:
_____________________

Professor Name:

PROJECT MANAGEMENT
Workbook

This workbook is copyrighted by RWarb Publishing 2014. It goes with the Art & Science of Project
Management by Warburton & Kanabar, 2nd Edition. Please email your professor recommended
edits if any. It helps students understand PMBOK processes—as students are creating process
outputs within the context of an assigned case study. The First Part is in the textbook..
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Part A
Part A illustrates Part B with Party Project
case study

Go to Part B to do the assigned Project by

your professor.

Sample Illustrated Templates

See the 2nd Edition of Art and Science of Project Management for more details.

“Party Project Case Study” © 2014

See Blank Project Planning Templates at our book website

http://www.projectmanagementartandscience.com/

The book The Art & Science of Project Management, Warburton &
Kanabar, 2nd Edition, can be purchased from http://www.lulu.com

References:

1) The Art & Science of Project Management – Several chapters cover the core
concepts associated with this case study; especially, a review of Chapter 23 will be
very helpful as you study the project plan.

2) PMBOK 5th Edition – Processes and their Inputs & Outputs provide the flow for
the various templates shown in this section.

 Part A describes the PARTY CASE STUDY

 Part B presents blank templates (and some tutorial

content).

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 Table of Content

2.21. Project Charter _____________________________________________________ 6

2.22. Stakeholders _____________________________________________________ 7
2.23. Stakeholders Register & Management Strategy _________________________ 8
2.24. Collect Requirements Process __________________ Error! Bookmark not defined.
2.25. Project Scope Statement ____________________________________________ 9
2.26. Work Breakdown Structure (WBS) ___________________________________ 10
2.27. Milestone List ___________________________________________________ 11
2.28. Define and Estimate Activities and Resources __________________________ 11
2.29. Activity Durations ________________________________________________ 11
2.30. Deliverables List by Team _____________________ Error! Bookmark not defined.
2.31. Estimate Activities Resources _______________________________________ 12
2.32. Scheduling _________________________________ Error! Bookmark not defined.
2.33. Plan Risk Management ____________________________________________ 12
2.34. Plan Quality Management _________________________________________ 14
2.35. Quality Management Plan _________________________________________ 15
2.36. Develop Human Resources Plan _____________________________________ 16
2.37. Communication Management Plan _____________ Error! Bookmark not defined.
2.38. Cost Estimation __________________________________________________ 17
2.39. Project Summary _________________________________________________ 18
2.40. Execution PHASE (YOUR PROFESSOR MAY OMIT THIS PHASE FULLY) _____Error!
Bookmark not defined.
2.41. Monitoring and Controlling the Project __________ Error! Bookmark not defined.
2.42. Quality Control __________________________________________________ 19
2.43. Risk Monitoring and Control ________________________________________ 19
2.44. Creating a Time Phased Budget (Optional – Instructor May Cover this Topic).
Error! Bookmark not defined.
2.45. Project Change Control ____________________________________________ 20
2.46. Lessons Learned __________________________________________________ 21

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5|Page
Initiating Process Group
Introduces you to two PMBOK Processes

a) Create Charter
b) Identify Stakeholders

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2.1. PROJECT CHARTER

Project Title Online Hotel Management System

Organization STEP INN Organization
Start Date 06/11/2018
End Date 05/06/2019
Project Champion Software Engineering Team
Description A HOTEL MANAGEMENT is very useful software for managing the hotel
&Justification online.
In today’s world online booking is very wide trend. With the help of this
software you can book online room as yours required.
This is software which has mainly made for management of a Hotel. The
software has been designed with front-end as asp.net and backend as C#.
The project hotel management manages and maintains the record of
customers and rooms of the hotel.
Customer can book the room through this software. The rooms have
different categories such as A.C., non-A.C. etc. So There charges and
records will be maintained by this software. This software made in a user
friendly interface so everyone can understand and use easily.
Through this project administration can manage their programs in
effectively way.
High Level Hotel database including amenities, location, infrastructure details and
Requirements descriptive pictures.

Success Criteria& 1.Customer Feedback- By customer

Who Measures it. 2.Quality Checking- By Project Manager
3.Survey by standard sources
1.

Stakeholder List The executive stakeholder list includes owner and investors

Project Budget 10 Lacs

Milestones  Fundraising(should be completed within 2 months)
 Get experts in the field
 Confirm all the i/p’s from client
 Get all detailed database of hotel
 Develop and test the product
Assigned Project Satendra Patil is the assigned project manager. He will report to the
Manager, hotel owner and investors during the planning phase of the project
Responsibility and upon conclusion to report project success. Satendra has authority
and Authority to amend the plan, engagement/disengagement of risk
Level

Signatures Hotel owner

Shubham agrawal

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2.2. STAKEHOLDERS

Stakeholder Interest
Shubham Agrawal Organization owner
Abhishek Chhapadia Project investor
Anad Bohra Project investor
Sai Bharat Project investor
Rajesh Savita Managing Director
Manish Dandekar IT Manager

How to Rank the Stakeholders?

In determining the rank of the stakeholders, use the following approach. Identify stake holders that
have substantial interest in the outcome of the project and have substantial power to help achieve
the project goals.

1. High Power and High Interest : Rajesh Savita

2. High Power but Low Interest : Shubham Agrawal
3. Low Power but High Interest: Manish Dandekar
4. Low Power and Low Interest : Sai Bharat

2 1
4 3
POWER

INTEREST OF PROJECT OUTCOME

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2.3. STAKEHOLDERS REGISTER & MANAGEMENT STRATEGY

Stakeholder Stakeholder Role Goal

Rank (Interest or outcome for the Stakeholder)
(High/Med/Low)
Shubham High Power Providing Marketing and enhancement of prestige
Agrawal Low Interest Funds of organization
Rajesh Savita High Power Providing Customer satisfaction and enhanced
High Interest access to the business.
data.
Manish Low Power Supervision Get the project done within time bound.
Dandekar High Interest
Sai Bharat Low Power Investing Future benefits
Low Interest

Project Management Plan

This serves as a Table of Content for the Project Plan – link the references below

Project Name: Online Hotel Management

Scope Statement
The whole and sole purpose of this product is for STEP INN HOTEL to improve the sales and ease
of operation
WBS and Schedule

Milestones
Fund raising (should be completed within 2 months)
Get experts in the field
Confirm all the i/p’s from client
Get all detailed database of hotel
Develop and test the product

Subsidiary Plans

 Cost Management
 Quality Management
 Human Resource Management
 Communications Management
 Risk Management

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2.4. PROJECT SCOPE STATEMENT

PROJECT OBJECTIVE
Create website for online hotel booking on till 5th june 2019

DELIVERABLES
 Cost estimates
 Website algortihm planning and logistics
 Contract from computer vendor
 Contract from landlord
 Post website survey

MILESTONES
 Fund raising (should be completed within 2 months)
 Get experts in the field
 Confirm all the i/p’s from client
 Get all detailed database of hotel
 Develop and test the product

TECHNICAL REQUIREMENTS

 Internet provider must be able to provide the internet of minimum speed 100mbps
 Computer vendor must preovide sample desktop before the issue of the final computer
contract

ASSUMPTIONS

 Website owner will provide some funding

 Hotel will provide additional information whenever needed

LIMITS AND EXCLUSIONS (Constraints)

 The office space is limited to optimum employees

RISKS
 Product size - risks associated with the overall size of the software to be built or modified.

 Business impact - risks associated with constraints imposed by management or the

marketplace.

 Customer characteristics -risks associated with the constraints of the customer and the
developer’s ability to communicate with the customer in a timely manner.

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  Process definition -risks associated with the degree to which the software process has
been define and is following by the development organization.

 Development environment -risks associated with the availability and quality of the tools to
be used to build the product.

 Technology to be built -risks associated with the complexity of the system to be built and
the "newness" of the technology that is packaged by the system.

 Staff size and experience -risks associated with the overall technical and project
experience of the software engineers who do the work.

REVIEW OF FINAL DELIVERABLES (Customer/Sponsor name)

Formal sign off Shubham agrawal

2.5. WORK BREAKDOWN STRUCTURE (WBS)

Online Hotel Management

(1) prepare website (2) planning the website

(3) website design phase (4) closure
proposal development

website
obtain funding development details develop algorithm Administrative closure
planned out

Create charter logistics and vendor develop code Post website survey
contracts

t testing

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2.6. MILESTONE LIST

Milestone Date
Fund raising (should be completed within 2 months) 30/12/2019

Get experts in the field 28/1/2020

Confirm all the I/p’s from client 10/2/2020

Get all detailed database of hotel 28/2/2020

Develop and test the product 30/5/2020

2.7. DEFINE AND ESTIMATE ACTIVITIES AND RESOURCES

Activity List

Activities
Initiating phase – prepare proposal for website
Planning for website development - website development details planned out

obtain place for office – find and rent some space for office venue
Logistics – provide transportation facility for employees
Plans – identify computer requirement details, identify computer vendors
Preparation of website – purchase domain name,develop algorithm,develop code,testing
Project closing – Administrative closure, lessons learned ,post website survey
Project management – identify key PM processes and complete documentation

2.8. ACTIVITY DURATIONS

Use this if you decide to estimate in DURATION rather than effort. This is the default setting in many project
management scheduling tools (like MS Project).

Activity Durations
Activity Duration (days)
Initiating phase – prepare proposal for website 10
Planning for website development - website development details 21
planned out

obtain place for office – find and rent some space for office venue 7
Logistics – provide transportation facility for employees 7

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 Plans – identify computer requirement details, identify computer 21
vendors
Preparation of website – purchase domain name,develop 120
algorithm,develop code,testing
Project closing – Administrative closure, lessons learned ,post 15
website survey
Project management – identify key PM processes and complete 15
documentation

2.9. ESTIMATE ACTIVITIES RESOURCES

Activity Resource Type Quantity

Create requirement and Specifications Work – Business Analyst 1
Website funding – preliminary and detailed Work – Cost estimation 1
IT Specialist Website Development Work – IT specialist 1
Tools – Software 1
Project management Work – Project mananger 1
Planning all website development activities Work – team leaders 5

2.10. PLAN RISK MANAGEMENT

Type of Risk
Risk (Good or Bad (threat) Consequence or Impact

bad Overall size of the software to

Product size
be built or modified
Development environment
bad Avaibility and quality of the
tools to be used to builkd the
product

Technology to be built
bad “newness” of the technology
that is packaged by the
system
Business impact
Bad Constraints imposed by
management or the market
place

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 Probability

1----------------------------------------------------------------------------- 0
High Website
hack(leak
information of
customer’s bank
account)

Medium

Product size Business impact

Low
Staff size and Technology Development
experience to be built environment

Low Medium High

0 Impact ----------------------------------------------------------------------------- 1

Risk Register– Quantification and Risk Response Strategy

How can the consequences of the highest severity risk be reduced?

Risk Rating Response. Example, pre

Before Risk Prevent, Mitigate, Transfer
Response or Accept (threats), or
(H, M, L) Enhance, Share (good)
Website hack(leak H Prevent: will provide more
information of security to the website
customer’s bank
account)
Business impact M Mitigate: Improve GUI
Staff size and L
experience
Technology to be built L
Development L
environment

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2.11. PLAN QUALITY MANAGEMENT

Plan Quality

Quality Roles and Responsibilities

Describe roles and responsibilities of the project team as it relates to Project Quality Management. Include roles such
as: mentoring or coaching, auditing work products, auditing processes, participating in project reviews, quality
assurance & quality control.

Role Responsibility
PM Obtain funding, manage project budget, schedule and
ultimately responsible for project quality.
Sponsors Provide funding.additional funding will be raised from
students who participate in the party or by other means.
Computer vendor Provide computer to the department

Quality Control

Quality Control Action Person or Entity

Responsible
Reviewing Project Activities Manish Dandekar
Checking Robustness of Algorithm Akash Panhale
Doing Initial Phase Survey of GUI experience Hemant Pawar

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2.12. QUALITY MANAGEMENT PLAN

Summarizes the previous Section

Quality Management Plan
Project Title: Version: Date:
Overview:

Quality Responsibilities and Quality Roles:

Quality Assurance Approach:

Quality Control Approach:

Quality Improvement Approach:

Tools, Environment and Interfaces:

Quality Reporting Plan:

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2.13. DEVELOP HUMAN RESOURCES PLAN

Human Resources Plan

Project Title: Version: Date:
Roles and Responsibilities:

Staff Acquisition:

Staff Release:

Training:

Performance Reviews:

Regulation and Policy Compliance:

.

Core Team
Name Designation Email Phone
Shubham Agarwal Organization Owner shubhs@gmail.com 8945632189
Rajesh Savita Managing Director Rash@gmail.com 8855996633
Akshay Patil Vendor apk@gmail.com 8844997711
Disha Pachare Logistics pachare@gmail.com 5698755655
Madhuri Jadhav PM jadhav@gmail.com 5648963158

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1.1 COMMUNICATION MANAGEMENT PLAN

Communication Management Plan

Message Description Audience Method Frequency Sender

(What is it about?) (Who is (How are you (When and (Who is
invited?) communicating?) how sending it?)
Frequently?)
Kick-off Stakeholders and The entire Email and Phone Once Project
Meeting Project Team gets team and calls Manager
together. Sponsors
and
stakeholders
Steering Identifying future Project Email and Phone Once Business
Board risks and Team + calls Analyst
Meeting opportunities Professor
Project Review Progress. Team Email Every Friday Project
Review Review PM at Noon Manager
documents and
update them.
Technical Team meetings to Project Email Each Project
Review address progress Team + Milestone Manager
on work Sponsors
Project Administrative Project Email Once Project
Completion Closure Team Manager
Meeting

2.14. COST ESTIMATION

ANALOGOUS ESTIMATE OF EFFORT or COST

Previous Similar Previous Multiplier defining Current Project Estimate

Project Project Effort complexity of
(Column 2) current project (Column 2 * Column 3)
(Column 3)
Development of 300000 3 = 3*300000
website for zomato =900000 +100000 (free
(food order and service for 1 year)
delivery) =1000000

Activity Cost Estimates

WBS ID Activity Start Date: Activity End Date:

Description of Activity:

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 Human Project Personnel Cost Per Hour Hours Total
(Work) (include all Multiply Cost by
expenses such as Hours worked
Taxes and
Benefits)

Materials Material Name Cost Per Unit Quantity Total

Multiply Cost per
unity by
Quantity

Costs Project Costs that Description Total

vary

Total Cost for the above single activity is: _________________

In a similar manner you will be estimating costs for all activities of your project. The sum of all these
numbers is the BOTTOM UP cost estimate for your project.

2.15. PROJECT SUMMARY

Now that we have completed the project plan you can summarize the details such as:

Performance Indicator Planned

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 Total Effort 350 hours

Total Duration 70 days

Start Date 7/08/2015

End Date 7/14/2015

Cost $16214

2.16. QUALITY CONTROL

QualityControl Measurements

Planned Result Actual Result Variance

Root Cause:

Planned Response:

2.17. RISK MONITORING AND CONTROL

Updated Risk Register

Risk Risk Risk Response Resource Current

ID Responsible
Risk Status
for Mitigation

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2.18. PROJECT CHANGE CONTROL

Your professor may ask you to investigate one of the following scenarios and request you to replan the
project and to submit a CHANGE CONTROL form shown in the next section.

a) Turnover: A resource suddenly dropped out of the project.

b) Scope Creep: The sponsor wants some additional feature or functionality. Example. Create an
app for Android OS as well. (Initial scope was for Apple IOS only).
c) Risk Materializes: Bad weather prevents start of project.

What might change as a result of this modification?Which deliverables are impacted?

What impact does this have on: The overall project, the budget, schedule and quality.

How should a decision be reached and who should make it?

Note: You should complete the CHANGE CONTROL form shown below.

CHANGECONTROL TEMPLATE

A change needs to be approved, the project manager does a variance analysis; this will reveal how significant the
impact of the approved change is upon the project. The project manager will need to compare the scope baseline
against the change and create a new baseline. Once this done, a new baseline is created and all project
documentation is updated.

Project Title: Date Prepared:

Person Requesting Change: Change Number: 1

Category of Change:
 Scope  Quality  Requirements
 Cost  Schedule  Documents

Detailed Description of Proposed Change:

Justification for Proposed Change:

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 Impacts of Change:
Scope  Increase  Decrease  Modify
Description:

Quality  Increase  Decrease  Modify

Description:

Requirements  Increase  Decrease  Modify

Description:

Cost  Increase  Decrease  Modify

Description:

Schedule  Increase  Decrease  Modify

Description:

Disposition Approve Defer Reject

Closing Phase
(YOUR PROFESSOR MAY OMIT THIS PHASE FULLY)

2.19. LESSONS LEARNED

Phase What Worked? What Did not Work? Lessons for Next
Project.

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 Initiation Phase

Planning Phase

Execution Phase

References:

1) The Art & Science of Project Management – Warburton and Kanabar, rwarb Press,
2013.

2) PMBOK 5th Edition – Processes and their Inputs & Outputs provide the flow for the
various templates shown in this section.

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