MICHELLE GONZALES

10043 Doliver Drive · Houston, TX 77042

713-256-6197 · sltg111@aim.com
EDUCATION
University of Houston
College of Technology, Human Resource Development Spring, 2019
Expected graduation, Dec. 2020
Houston Community College
Associate Degree in Hospitality Management (Dean’s List) Graduated 05/2018
Plus Core Curriculum (Overall GPA 3.9)
Le Cordon Bleu College of Culinary Arts, Dallas Graduated 05/2016
Certificate in Culinary Arts, with honors

EMPLOYMENT HISTORY
Hilton Hotel, Westchase, Houston, TX 07/2017-12/2018
Front desk agent experienced with OnQ system. Responsible for booking guests in and out of
rooms, accommodating guest requests, and improving customer relations.
Americano, Joule Hotel, Dallas, TX 08/2015-07/2016
Assisted in opening the new restaurant after receipt of certification in culinary arts from Le
Cordon Bleu, Dallas. Prep cook responsible for preparation and execution of all menu items and
accompaniments; management of prep list and prep team; monthly inventory.
Michael Kors, Memorial City Mall, Houston, TX 04/2014-04/2015
Seasoned sales associate with over a year of experience in customer service in a fast-paced
position. Greeted guests and assisted in upselling of products. Ensured customer satisfaction.
Monthly reorganization of floor displays. Experienced with POS systems.

SKILLS
 Proficient, Microsoft Excel
 Completed Business Computer Info Systems course (Microsoft Office Suite)
 Professional demeanor and dependable
 Handles tasks with accuracy and efficiency
 Ability to mulitask effectively
 Ability to work in a team and/or independent environment
 Strong organizational and analytical skills
 Goal-oriented with excellent communication and time management skills

HONORS
Member, Houston Community College – Northwest’s Chapter of The National Society of
Leadership and Success, Sigma Alpha Pi

VOLUNTEER/COMMUNITY ACTIVITIES
Volunteer, WBENC Summit & Salute, March 2019, Marriott Marquis, Houston, TX
Member, Second Baptist Church, Woodway, Houston, TX
Competitive Figure Skating, Coaching 2005-2013