NEOS GSM

The new GSM compatible Digital EPABX

Business Opportunity For GSM Service Providers
Need of GSM PBX ?

• A substitute for non feasible PRI connectivity and obsolete landline phones

Why GSM??
No cabling, wiring required
Cost saving via cheaper GSM tariffs
Full flexibility of changing the service provider anytime
In case of office relocation, hassle free transfer as there are NO fixed trunk lines
Fixed telephony functionality through GSM networks at far better tariffs
Cuts down the additional cost of a GSM PRI Gateway/ GSM FCT
 Syntel’s GSM PBX

• Wireless Trunks (GSM technology) in 2P and 4P Configurations

• Out dialing via GSM Trunk with STD Prefix (Base station STD code
programmable in the system)

• Available in 6S, 8S & 16S NEOS variants

GSM based EPABX System

Syntel

The NEOS is a new age Digital EPABX that makes technology work for you in more ways than you
can imagine. The core strength of the product lies in offering positive return on investment & hence
“Smart Telereturns”

Telereturns are concrete savings in your recurring expenditure on voice & Data
communication
Other Applications with Neos GSM

Syntel’s GSM based Digital NEOS system has many other applications which are inbuilt
in the system.
• Auto Attendant
• Expandability
• CLI based Applications
• Multiple Voice Guidance Prompts
• Call & Trunk Budgeting
• SIP Trunks
• Auto Fax Detection
• Least Cost routing
• 10000 Calls SMDR
• Music on Hold
• Mini CRM Software
Unique Selling points
8 Port Auto Attendant

Neos has an 8 port Auto Attendant inbuilt as compared to 1 or 2 ports AA offered by others

1 Helps handles more calls simultaneously

2 All incoming callers are attended to in time irrespective of the load of call traffic

3 Enhanced impression of the company

Different voice messages constantly guide the caller

4

8 different types of messages for the 4 time zones or each individual line
5
Unique Selling points
Expandability

Benefits with Seamless & Scalable Neos

1 Expandable from 8 to 256 lines

2 Same cards can be used, only cabinet can be upgraded

3 Universal cards > Compatible with all cabinet sizes

4 Customer is retained for longer period

Unique Selling points
Caller Identification based Applications

Call waiting on KTS upto 10 callers & CLI based Routing through Neos

1 Up to 10 waiting caller IDs at a time on Neos Key Telephone

Based on CLI, all personal calls can be routed automatically to land at the user’s extension
2
directly

3 Calls are attended immediately

4 Important callers feel the privilege of being given immediate service/response

Where secrecy needs to be maintained – this feature ensure that the calls do not go via
5
reception or any other 3rd party

Receptionist is spared to handle other business calls more effectively

6
Unique Selling points
Multi-lingual Voice Guidance Prompts

150 voice prompts inbuilt to enable the user utilize all features

Built-in 150 voice prompts in the system ensures that the user operates all features
1
optimally

2 Voice prompts in English or Hindi, extension user can select his language

3 Helps exploit the true features of a digital system

4 etc
Unique Selling points
Call & Trunk Budgeting

Neos is equipped with budgeting of trunks as well as extensions coupled with budget announcement

1 This feature is required to help control the telephony cost within the organization

Applies the same logic as that of a prepaid SIM card in case on the extension user w.r.t Call
2
Budgeting

Trunk Budgeting ensures that the available free/subsidized calls allowed on all lines
3
are used completely and optimally

This is coupled with Budget Announcement, thus allowing the user to keep a check on the
4
same
Unique Selling points
SIP Trunks

Neos enables the user for calling through IP with SIP Trunks

1 Provides cheaper calling options to the customer

2 Flexible calling through preferred service provider depending on dial plan, saving cost

3 Cheaper International Calls – ideal solution for IT Companies, Call Centres, Export Houses, etc

4 Flexibility during expansion, can be from 1 to multiple channels

Unique Selling points
Auto Fax detection

All incoming CO/P&T lines can be treated as fax lines. User does not need to specify a separate fax
number

There is no need to dedicate a line specially for fax. Thus all lines connected to the system get
1
optimally used.

Even if one fax port is busy on an incoming/outgoing fax, the other calls are routed to the other
2 3 fax ports (as defined in hunting) thus ensuring the callers don’t have to wait or redial

User saves the recurring cost of maintaining a dedicated FAX line. Infact, SMEs tend to have
3
more than one, thus increasing the cost proportionally.
Unique Selling points
Least Cost Routing

Making calls via the route which ensures the least possible call charges to the user

Calling rates from landline to landline, landline to mobile, one service provider to another, etc
1
differ on an area to area basis

Neos make calls via the least cost route optimally using a combination of available trunk
2 resources (multiple GSM/Landline plans/ service providers)

The extension users get the flexibility of talking via extensions (which is far more comfortable)
3
than using a mobile phone

Even for the external mobile users, the calls costs are reduced as they can speak with the
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individual extensions within the office via the GSM Sim cards attached to the PBX

The company saves on the capital expenditure of investing in mobile phones for all the users
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sitting in office as well as the recurring cost on the same
Unique Selling points
10000 Calls Buffer

Neos keeps call history of the last 10000 calls (incoming/outgoing/missed – all combined)

Large capacity of call history ensures that the user does not have to take a daily printout to
1
maintain a record of the same

Selective printing of the available data (i.e. only STD calls, or only outgoing calls, etc) helps
2 avoid wastage apart from saving time in analyzing the same

3 Availability of call details, especially missed calls in turn helps the user’s business to grow
Unique Selling points
Music on Hold

The external caller hear music while he/she is kept on hold. MoH comes with default & user programmable
options in Neos

1 Customer can choose to play music of his own choice by programming the same in the system

Company advertisement jingles too can be recorded in the system, thus ensuring that the
2 company branding happens while the callers are put on hold

Customers need not invest in external music devices to play the music/jingle of his choice in
3
event of the system music not being preferred
Unique Selling points
CTI – Computer Telephone Integration

A mini CRM tool for tracking caller details with instant pop ups
Unique Selling points
CTI – Computer Telephone Integration

Benefits with Syntel Responz

• Automatic computer screen popups, with contact details, on an incoming call…

• Customer details including name, number, address, etc

• Incoming Call Alerts with a list of the conversation remarks for last 5 calls

• Facility to insert remarks against each incoming & outgoing call logged

• Call logging with date & time stamps of all incoming and outgoing calls

• Print Reports & Much More…

Neos – Application List

“How NEOS makes a difference!” The Usual Basics And you thought it’s over!
• 8 port Auto Attendant • Abbreviated Dialing (Dept/Global/FreePool) • Alarms (Self/Other)
(with 8 different user recordable messages) • Auto Call Back • Date & Time Setting
• Attendant / Operator Console • Broker’s Call • Call Buffer (10,000 Calls)
• Auto Fax Detection • Conference (upto 8 Party) # • Call Camp-on
• CLI (Caller Line Identification) • Call Split • Closed User Groups
• CLI based Routing • Call Hold • Departmental Call Hunting
• DISA/DID • Call Park • Distinctive Ringing (only on SLT)
• Day Night Mode (Manual/Automatic) • Call Pickup (General & Selective) • Flexible Numbering
• MSN based Routing # • Call Forward • Music on Hold (Default/User Programmable)
• Mobile Parallel Ring / Extension # • Call Follow-me
• Call Transfer For Universal Connectivity
• Responz – Inbuilt Mini CRM Software
• External Call Forward # • ISDN PRI
• Last Number Redial • SIP
No need to memorize codes!
• Serial Call Transfer • GSM
• Internal Voice Guidance Prompts
• Walk-in Class of Service • Analog
• Bi-lingual Prompts
For the ‘I want more!’ camp If you are a hotel, there’s more….
For the Budget Conscious
• Barge-in • Check-in / Check-out
• Call Billing
• Barge-in Protection • Floorwise Room Service
• Call Timeout Facility
• Boss-Secretary Extension • Room to Room Call Barring
• Extension Budgeting
• Do Not Disturb (DND) • Single Digit Number Access
• Least Cost Routing
• DND Protection Setting
• Trunk Budgeting
• CLI Restriction • HMS Integration
• Hotline (Immediate/Delayed)
The Misuse Prevention Brigade
• Trunk Grouping
• Class of Service
• Listening In Certifications
• Manual & Dynamic Extension Locking
• DOSA
• Restricted & Denied Dialing
• Private Trunk
• Room Monitoring
• Executive Ring*
The Intelligent Key Telephone System - NEOphone
• Backlit LCD (2 and 4 line)
• Clock Display
• Call Queuing (if Operator)
• Calling Number/Name Display
• Direct Station Selector (12 & 24 keys)
• Operator Lock
• Day Night Mode Change (if Operator)
• Menu Driven Options
• Call Waiting Indication & Display
• Missed, Received & Dialed Call Details
• Navigation Keys
• Online Advice of Charge
• Phone Book
• Status Indication (3 Color LEDs)
• Speakerphone (Full Duplex)
• Single Key Feature Access
• Volume Control
• Function Keys
Technical Specifications

• Technology - Digital TDM/PCM Non Blocking

• Control - Stored Program Control
• Architecture - Distributed Processing
• Operating Voltage - 110 to 275 VAC, 50Hz
• Power Backup - Battery Charging Circuit
• Temperature - 0 to 50 C

Configuration
Variants
Cabinet Ports Dimensions Weight
• Manual & Block Programming (LxWxH) in mm in Kgs
• Flexibility of Programming via SLT, KTS & PC 3S 80 297x210x195 4.3
(via Hyper Terminal) 6S 128 342x318x190 4.8
• Remote Programming 8S 160 425x320x200 12.0
• Programming Backup (2 levels)* 16S 256 795x290x390 21.0
Neos vs Others

Parameters NEOS Others

Technology Digital & IP Ready Only Digital
Scalability Up to 256 ports Up to 128P
Trunk Interfaces CO, PRI, GSM, SIP Only CO & PRI
Technical Programming Backup Inskin on Flash Chip No
Specifications 10000 with independent flags for
Call Buffer 200
demarking filtered calls
Networking Options IP & SIP No
Gateway Capability Doubles up as GSM-PRI G/W No
Inbuilt - 8 port with multiple message
Attendant (Voice) Auto Attendant
options for dynamic allocation
Optional - 4 Port
Features
Voice Guidance Prompts Inbuilt, Extensive & Bi-Lingual Optional & Limited
Trunk Budgeting Inbuilt No
Billing & Budgeting Extension Budgeting Inbuilt No
CLI Inbuilt Optional
CLI based Routing Inbuilt; upto 10 per user No
Other System
Auto Fax Detection Inbuilt - 4 Port Optional
Applications Caller Identification S/W Inbuilt - Single User No
Hotel/Motel Features Inbuilt Optional
Advice of Charge Yes No
Waiting telephone numbers displayed on
KTS Waiting Call Display No
KTS LCD
Call Detail Record Missed, Received & Dialled; 30 each No
GSM