SOAL UTS BAHASA INGGRIS

KELAS XI JB & AP

1. Choose the correct word to complete each of the following sentences.

a. He has a new duty – job. His main duty-job is opening the hotel door for guest.
b. The managers often remember – remind us that we should remember – remind
the guests’ names.
c. We guest – guess that the guest – guess won’t check in this afternoon.
d. I am one of the staff – colleagues at Le Meridien Hotel. I love my staff –
colleagues here.
e. “Am I responsible – responsibility for providing a shuttle service?”
“Yes, it is your responsible – responsibility.”
2. Let’s find out, then match the staff to their duties.
1. Head chef bakes all the bread and croissants.
2. Sous chef is responsible to the sous chef.
3. Commis chef prepare vegetables, sharpens knives, etc.
4. Pastry chef writes the menus.
5. Kitchen Porters prepares all the soups, hot starters and side orders.

3. Write a short story about your recent activity, for example: Job Training Days / Weekend
Activity/ Family Gathering. (Choose one you are interested in).

4. Read the text about Ruby. Of course, you must adjust the verbs in the brackets.
a. Ruby usually (go) _____ to work on the train. She (go) _____ to work on the train
yesterday, too. It (come ) _____ at half past eight. She (get on) _____ it, and (sit
down) ____ She (see) ____ a friend on the train. They (talk) _____ about work
and other things. She (get off) _____ at Camden Town Station and (walk) _____
to the travel agency. Then she (start) _____ work. she (finish) _____ at half past
five yesterday. At six she (meet) _____ some friends near Oxford Circus. They
(have) _____ dinner in a small Italian restaurant.
 b. Now, pretend that you are Ruby. Tell your friends about the story, you may
start:
I usually (1) _____ on the train. Yesterday I (2) _____, too. I (3) _____on it and
(4) _____ down. I (5) _____ a friend (6) ______ . We (7) _____ about (8)
______ . I (9) _____ off at Camden Town Station and (10) _____ to the travel
agency. Then I (11) ______ . I (12) _____ at half past five and at six. I (13)
_____ two friends near Oxford Circus. We (14) _____ dinner in a small Italian
restaurant.
5. Complete the following dialogue with the correct forms of the verbs in brackets.
A : (1) ______ (you, know) the organizational structure of hotel staff?
B : (2) ______ (not, know) much but I understand that the General Manager (3)
_____ (be) responsible for the overall operation of the hotel.
A : Good. The general manager usually (4) ______ (have) an Assistant General
Manager. They (5) _____ (aid) in the overall operation of the facility. Look at the
man over there. He is the Front Office manager. What (6) ______ (a front office
manager, do?)
B : He (7) _____ (be) responsible for overseeing all of the front desk and guest
services of the hotel.
A : Right. Most employees in the hotel that (8) _____ (have) regular direct
interaction with guests (9) _____ (report) to the Front Desk Manager.
B : Who is in charge of food and beverages?
A : Oh, it is the Director of Food & Beverage. Food & Beverages Department and
kitchen operation staff (10) _____ (not, report) directly the GM, but to the
director of F&B instead.
B : Oh, I see.
A : There (11) _____ (be) some other staff. The chief engineer, for example, (12)
____ (maintain) the upkeep of the property. The controller (13) _____ (be)
responsible for the accounting function of hotel. These function (15) _____
(include) business travel, catering services and on-site banquet and conventions.
What did I miss?
B : Hmm… the Housekeeping Department, I think.