Beverly Ann Dickinson, AIC, SCLA

2312 SW 17th Street ● Ankeny, Iowa 50023 ● W (515)508-3231 ● C (352)231-0630

PROFESSIONAL EXPERIENCE
National Recovery Manager, Respondent Arb June 2018 – Present Des Moines, Iowa
Nationwide Insurance
• Lead team of 12 associates, in multiple work locations, responsible for responding to approximately 15,000 arbitration
filings per year with annual Lost Cost Reduction (LCR) of $19,679,711
• Manager QA Calibration 98.33%
• Team QA 96.92%
• Maintain property damage subrogation vendor relationship

National Recovery Manger, Uninsured April 2017 – June 2018 Des Moines, Iowa
Nationwide Insurance
• Led team of 21 associates responsible for referring 29,375 files to collection vendor; fielding over 9,000 phone calls and
approximately 5,000 emails per year
• Recovered over $20 million and issued 4,096 deductible reimbursement checks to Nationwide members
• Leveraged technology to automate the vendor referral process resulting in gained efficiencies and flexibility within the
team to increase production and service levels while reducing staff by 56%
• Managed relationship, service level agreement, and quality performance of collection vendor
• Established and implemented a vendor audit process to identify gaps in contracted service level agreement
• Developed associate QA process to drive improved file quality
• Implemented cross-training for associates, improving engagement and flexibility in staffing and production

National Recovery Supervisor, Uninsured December 2016 – April 2017 Des Moines, Iowa
Nationwide Insurance
• Provided coaching and feedback to 18 direct reports responsible for recoveries from uninsured motorists
• Formed associate led engagement committee

Claims Quality Assurance, Personal Lines November 2014 – December 2016 Des Moines, Iowa
Nationwide Insurance
• Provided quarterly coaching and feedback to 15 managers
• Developed and implemented training modules for managers and associates designed to improve performance,
Compliance, and manager calibration

Litigation Specialist April 2008 – November 2014 CPCZ, SCZ, MACZ

Nationwide Insurance August 2002 – April 2007 MACZ
• Managed property and casualty corporate contingent lawsuit for Southern and Central Plains Zones
• Coached Casualty Associates through suit avoidance roundtables and individual file conferencing.
• 97.54% file quality, 2003 – 2014 (average of Performance Summaries.)

Claims Trainer and Quality Assurance April 2007 – April 2008 Virginia/North Carolina
Nationwide Insurance Non-Standard
• Performed claims file reviews to ensure adherence to established policies and procedures
• Developed and provided training for claims system and Virginia First Party Medical claims handling
• Facilitated 30 training sessions at both the Operational and District levels

Field BI Claims Associate August 2001 – August 2002 Virginia

Nationwide Insurance March 1992 – November 1999 North Carolina
• “Exceeds” performer on all evaluations, 1996 – 1999

PIP Litigation Specialist November 1999 – August 2001 Florida

Nationwide Insurance
• 100% Technical File Handling Quality, 2000 Performance Summary

Field MD and Property Assocaite March 1990 – March 1992 North Carolina
Nationwide Insurance

EDUCATION / DESIGNATIONS
• Bachelor of Science Degree, Business Management, University of North Carolina at Wilmington
• Senior Claim Law Associate (SCLA), SCLA Silver and Gold, American Educational Institute
• Associate in Claims (AIC), Insurance Institute of America

LEADERSHIP / ACTIVITIES
• Arbitration Forums, Inc., Special Arbitrator 2003 – present
• United Way, Activity Chairperson 2007, 2008, 2009, 2010
• Cameron Bay Homeowners Association, President, 2008
• Founder/Team Captain PINK Nation for the Breast Cancer Walk 2010 – present
• Mentone Homeowners Association Board of Directors, 2011 – 2013
• All Women’s ARG, 2015 – present
• All Women’s ARG Mentor, 2016
• VIA Committee Member, 2015 – present
• NRO Xcite Committee Member, 2017; Co-chair, 2018