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Instructions
Work in groups of 2 or 3 participants to evaluate this case. For each family member, review the
information provided about the person’s history, and determine his or her current vaccination needs.
History
You are working as a pharmacist in a medical home in October. One of your responsibilities is to assess
the medication needs, including vaccination needs, of all new patients who come to the practice.
Today you are meeting with a family and an individual that has just joined the practice. Family members,
who all live together, include:
A. Family
B. Individual
Known information about each patient’s vaccination history and current medications is provided on the
following pages. Use this information to record vaccination needs for these patients in the tables, which
are based on the relevant schedule. If the patient should receive the vaccine, state how many doses are
required, the appropriate schedule, and the specific vaccine if relevant (e.g., IIV or LAIV). If the patient
should not receive the vaccine, explain why (e.g., not indicated, vaccine already completed,
contraindicated).
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©APhA 2018 – Updated 07/2018
Active Learning Exercise 1—Learner Worksheets
Determining Patient Vaccination Needs
Patient 1.
Rachel, 8-year-old daughter. Presents today with a runny nose, post-nasal drip, and a cough. No fever.
No chronic conditions. Her vaccination history is as follows:
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©APhA 2018 – Updated 07/2018
Active Learning Exercise 1—Learner Worksheets
Determining Patient Vaccination Needs
Patient 2.
Luke, 14-year-old son. He is a healthy patient who presents to your pharmacy requesting cold
medications. His vaccination history is as follows:
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©APhA 2018 – Updated 07/2018
Active Learning Exercise 1—Learner Worksheets
Determining Patient Vaccination Needs
Patient 3.
Isabella, 39-year-old mother. She is 32-weeks pregnant and has gestational diabetes. Her vaccination
history is as follows:
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©APhA 2018 – Updated 07/2018
Active Learning Exercise 1—Learner Worksheets
Determining Patient Vaccination Needs
Patient 4.
Jeff, 43-year-old father. He weighs 178 lbs (81 kg) and was recently diagnosed with psoriatic arthritis.
His vaccination history is as follows:
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©APhA 2018 – Updated 07/2018
Active Learning Exercise 1—Learner Worksheets
Determining Patient Vaccination Needs
Patient 5.
Ginny, 68-year old grandmother. Has hypertension, hypercholesterolemia, and COPD. Former smoker
(stopped 10 years ago). Her vaccination history is as follows:
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©APhA 2018 – Updated 07/2018
Active Learning Exercise 1—Learner Worksheets
Determining Patient Vaccination Needs
Patient 6.
Steve, 43 year old pharmacist. He is healthy and will be offering a pharmacy-based immunization
program for the first time. His vaccination history is as follows:
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©APhA 2018 – Updated 07/2018
Active Learning Exercise 2
Communication Role Play
Patient Instructions
Imagine you are Tiffany or Kent, a parent in the case presented on the slide. You are surprised that the
pharmacist is recommending the HPV vaccine for your daughter, Emily.
Your concerns include:
1) Why are some vaccines okay, but the pharmacist said she has to wait to receive others?
2) She seems awfully young (12 years old) to be getting a vaccine to prevent a sexually transmitted
disease.
You start by asking the pharmacist, “Why does Emily need this vaccine?”
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©APhA 2017
Active Learning Exercise 2
Communication Role Play
Pharmacist Instructions
Imagine you are speaking with Tiffany and Kent, the parents in the case presented on the slide. They are
concerned about their daughter, Emily, receiving the HPV vaccine.
Notes:
Ask open‐ended questions.
Respond with empathy and concern.
Ask permission before providing information.
Provide accurate information and suggest authoritative websites if requested.
Don’t forget to ask the parents what they think about the information you provided.
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©APhA 2017
Active Learning Exercise 2
Communication Role Play
Observer Instructions
Imagine you are watching the pharmacist speak with Tiffany and Kent, the parents in the case presented
on the slide. Tiffany and Kent are concerned about their daughter, Emily, receiving the HPV vaccine.
Consider the following and take notes. Write down specific examples of what did or didn’t work.
1) Does the pharmacist ask open‐ended questions?
2) Does the pharmacist respond with empathy and concern?
3) Does the pharmacist ask permission before providing information?
4) Does the pharmacist provide accurate information and suggest authoritative websites if
requested?
5) If the parents do not agree to have their child vaccinated, does the pharmacist continue to treat
them with respect and leave the door open for further discussion?
6) Did the pharmacist say anything that alienated the patient?
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©APhA 2017