Quality Management System

Quality Assurance Process (PR_QA_013)

Version : 1.0
Released on : 23-Jan-2007
Author : Rashmi Mishra
Last Revised By : Ansuman Banergee

Security Classification

This is a controlled document. Unauthorized access, copying and replication are prohibited.
This document must not be copied in whole or part by any means, without the written
authorization of Head of Quality Assurance Group, ElixirCT

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 Quality Management System

Procedure Name Quality Assurance

Procedure ID PR_QA_013

Author Rashmi Mishra

Approval By Rajul Tandon

Version No. 1.0

Release Date 23-Jan-2007

Amendment History

Version Release Date Amendment Details Author.

No.

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 Quality Management System

TABLE OF CONTENTS

1. Introduction..............................................................................................................................................5
2. Entry Criteria............................................................................................................................................5
3. Inputs........................................................................................................................................................5
4. Roles and Responsibility..........................................................................................................................5
5. Tasks.........................................................................................................................................................5
5.1 Process Audit (Internal Audit)Plan for the organization..................................................................5
5.2 SQA planning (for projects).............................................................................................................5
5.3 For SQA Review at Project Level....................................................................................................6
5.4 Corrective and Preventive Actions...................................................................................................7
5.5 Management review meeting...........................................................................................................7
6. Outputs.....................................................................................................................................................7
7. Exit Criteria..............................................................................................................................................7
8. Formats & Guidelines...............................................................................................................................7
9. References................................................................................................................................................7
10. Glossary of Terms.......................................................................................................................................7

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 Quality Management System

1. Introduction
The Project Quality Assurance process covers the process and product audits at the
project level.
Audits of compliance to the Elixir CT processes are a critical component of software
quality. The objectives of the Process audit (Internal Audit) is to:
 Establish compliance to the defined processes
 Determine ways to improve effectiveness of the deployed processes

The feedback given by the auditing process provides a self-correcting mechanism

to improve the quality system. Some of the typical findings of an audit are:
 Lack of understanding of the processes
 Lack of effective training

2. Entry Criteria
 According to the Quality Plan for the project
 According to organization level QA Plan

3. Inputs
 Quality Policy Manual
 Quality Plan for the project
 Organization level QA plan

4. Roles and Responsibility

 Head SEPG to prepare Organization level QA Plan for Elixir CT
 Head SEPG to review the SQA activities at the project level
 Quality Assurance Group to carry out the audit according to schedule
 Quality Assurance Group to carry out the SQA activities at the project level
and report the findings to the Head SEPG and to the Project Manager.

5. Tasks
5.1 Process Audit (Internal Audit)Plan for the organization
Process Audit(Internal Audit) plan for the organization is a part of QA plan for the
organization which is prepared by the Head SEPG according to the process
development and improvement process.

5.2 SQA planning (for projects)

SQA Activities for the projects are carried out according to the Quality plan for the
software project, which may be prepared as a part of Project plan.

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 Quality Management System

5.3 For SQA Review at Project Level

SQA Process Audit( Internal Audit):

Prepare Audit Schedule

 Head SEPG must define the scope covered in each Audit.
 Project team and support functions should be identified and informed.

Form the Audit Team

 The team should consist of SQA representatives and members of the SEPG
who are well conversant with the defined processes and QMS within Elixir CT.

Ready Audit Checklist

 Audit questionnaires should be prepared before the process audits and the
same should be used while conducting the audits. Refer to audit checklist.

Conduct the opening meeting

 The Audit Team leader reviews the audit schedule with the line management
and the teams being audited. Confirm that the resources and facilities required
for successful completion of the Process Audit are available.

Gather Data
 Process Audit data is obtained through observation, interviews and study of
documents. All the data gathered should be documented.

Determine Compliance
 The audit team to interview representatives from Project Teams and Support
Groups and review quality records.
 Determine compliance to baselined processes and procedures and make
observations on non-conformities.
 Solicits feedbacks from the team and identifies opportunities for improvement.

Prepare audit report

 Prepare a report to accurately reflect observations and findings.

Hold Closing meeting

 Non-conformities identified are discussed with line managers, project
managers, Senior Management and the team.

Conduct follow-up audit

 If the audit report warrants large number of corrective actions, a follow-up audit
needs to be scheduled after the corrective actions are completed.

SQA Product Audits:

Product audit shall be conducted prior to final delivery of any deliverables for
development projects and for the maintenance projects by the SQA group. In
case of any discrepancy found the concerned person shall take the appropriate
corrective action.

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 Quality Management System

Audit Reporting
SQA group shall prepare a report to accurately reflect findings of compliance
audits and product audits and submit the same to Project Manager and Head
SEPG.

Follow-up audit
If the audit report warrants large number of corrective actions, a follow-up audit
needs to be scheduled after the corrective actions are completed.

5.4 Corrective and Preventive Actions

The auditor / Head SEPG will verify corrective actions proposed by the auditee
and propose / initiate preventive action.

5.5 Management review meeting

The Head SEPG shall discuss the findings of the SQA audits, status of corrective
and preventive actions, unresolved issues at the project level in management
review meeting according to process development and improvement process.

6. Outputs
 NCs or Observations

7. Exit Criteria
 Submitting the audit report

8. Formats & Guidelines

 Non-Conformance Report template
 QA Plan template

9. References
N/A

10. Glossary of Terms

NC: Non-Conformance
SQA: Software Quality Assurance

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