T-1.8.

1_v3

Details of Assessment
Term and Year 4, 2019 Time allowed 7 Weeks
Assessment No 1 Assessment Weighting 100%
Assessment Type Simulated Workplace Exercises & Interaction
Due Date Week 7 Room 611
Details of Subject
Qualification BSB51918 Diploma of Leadership and Management
Subject Name Sustainability
Details of Unit(s) of competency
Unit Code (s) and
BSBSUS501 Develop workplace policy and procedures for sustainability
Names
Details of Student
Student Name
College Student ID

Student Declaration: I declare that the work submitted is my

own and has not been copied or plagiarised from any person Student’s
or source. I acknowledge that I understand the requirements Signature: ____________________
to complete the assessment tasks. I am also aware of my
right to appeal. The feedback session schedule and Date: _____/_____/_________
reassessment procedure were explained to me.

Details of Assessor
Assessor’s Name NADIA CHOWDHURY / ALI KAUSER

Assessment Outcome
Assessment
Competent Not Yet Competent Marks /100
Result
Feedback to Student
Progressive feedback to students, identifying gaps in competency and comments on positive
improvements:

Assessor Declaration: I declare that I have conducted

a fair, valid, reliable and flexible assessment with this
student. Assessor’s
Signature: ___________________
Student attended the feedback session.
Student did not attend the feedback session. Date: _____/_____/________

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Purpose of the Assessment

The purpose of this assessment is to assess the student in the following Competent Not Yet
learning outcomes: (C) Competent
(NYC)

1.1 Define scope of sustainability policy

1.2 Gather information from a range of sources to plan and develop policy
1.3 Identify and consult stakeholders as a key component of the policy
development process
1.4 Include appropriate strategies in policy at all stages of work for minimising
resource use, reducing toxic material and hazardous chemical use and employing
life cycle management approaches
1.5 Make recommendations for policy options based on likely effectiveness,
timeframes and cost
1.6 Develop policy that reflects the organisation’s commitment to sustainability as
an integral part of business planning and as a business opportunity
1.7 Agree to appropriate methods of implementation, outcomes and performance
indicators
2.1 Promote workplace sustainability policy, including its expected outcome, to
key stakeholders
2.2 Inform those involved in implementing the policy about expected outcomes,
activities to be undertaken and assigned responsibilities
3.1 Develop and communicate procedures to help implement workplace
sustainability policy
3.2 Implement strategies for continuous improvement in resource efficiency
3.3 Establish and assign responsibility for recording systems to track continuous
improvements in sustainability approaches
4.1 Document outcomes and provide feedback to key personnel and stakeholders
4.2 Investigate successes or otherwise of policy
4.3 Monitor records to identify trends that may require remedial action and use to
promote continuous improvement of performance
4.4 Modify policy and or procedures as required to ensure improvements are
made
Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student
can only achieve competence when all assessment components listed under “Purpose of the assessment”
section are recorded as competent. Your trainer will give you feedback after the completion of each
assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this Assessment

 Computer with relevant software applications and access to internet

 Weekly eLearning notes relevant to the tasks/questions
Instructions for Students
Please read the following instructions carefully
 This assessment has to be completed In class At home
 The assessment is to be completed according to the instructions given by your assessor.
 Feedback on each task will be provided to enable you to determine how your work could be improved.
You will be provided with feedback on your work within two weeks of the assessment due date. All other
feedback will be provided by the end of the term.
 Should you not answer the questions correctly, you will be given feedback on the results and your gaps
in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be
deemed competent for this unit of competency.
 If you are not sure about any aspects of this assessment, please ask for clarification from assessor.
 Please refer to the College re-assessment for more information (Student Handbook).

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ASSESSMENT BRIEF
Note: Information about the organisation has been sourced mainly from the organisation’s website
and from relevant internet sources. In addition, some information was written for the purpose of
creating a simulated workplace context for assessment purposes.

This assessment comprises both the sustainability policy (plan & implementation) and as well as
the presentation/communication. You are required to develop sustainability policy, procedures and
practices and implement these in your chosen or the simulated workplace. To complete this
assessment, you are required to follow the structure as provided to complete the sustainability policy
planning and implementation (PART A) and communicate/consult using a presentation of your plan
(PART B).

PART A – SUSTAINABILITY POLICY (PLAN & IMPLEMENTATION) – 80%

Using the template provided in this assessment, develop a sustainability plan and implementation for
± An enterprise of your choice (within Australia), or
± Use the simulated organisational context of The Good Guys.

To demonstrate competency will be working towards developing and implementing sustainability

policy within the simulated organisation or the chosen workplace where you are involved in..

PART B – PRESENTATION & COMMUNICATION OF SUSTAINABLITY POLICY

PLAN – 20%
In PART B, you are required to prepare a presentation and then communicate and consult with
relevant stakeholders to get feedback and advice on the sustainability policy plan that you developed
till the implementation and review of this project. You will consider the context, opportunities, threats,
impacts, issues, problems, risks and barriers.
 Your presentation will be a PowerPoint presentation of 15-20 slides using the critical elements
of the presentation structure. You may not use more than 20 slides.
 Include a list of reference or sources that you may have used to prepare the presentation.
 Marking weights for the presentation is within the marking criteria table for PART B.
 You are also required to attach the presentation slides at the end of the plan as APPENDIX 1.

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SIMULATED CASE ORGANISATION (If not using a program from the organisation of your choice)
Note: Information about the organisation has been sourced mainly from the organisation’s website
and from relevant internet sources. In addition, some information was written for the purpose of
creating a simulated workplace context for assessment purposes.

History and Organisational brief (Sourced)

The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New
Zealand. Its national headquarters is in the Melbourne suburb of Essendon Fields. The company was
founded by Ian Muir and following his death in 2009 ownership of the chain remained with the Muir
family. In 2016, The Good Guys was purchased by JB Hi-Fi, despite competition concerns.
When the first The Good Guys store (known at the time as Ian Muir’s Radio and Electrical Centre)
opened in Melbourne’s northern suburbs in 1952 by the Muir family, the company’s philosophy was to
delight customers and ‘do good’. Careful small acquisitions over the years provided the business with
a strong foundation but it was re-naming to The Good Guys in 1998, supported by the unique selling
proposition Pay Less Pay Cash and the now iconic TV commercial, which prepared the company for
national expansion. This customer-centric approach is also reflected in the company’s ongoing
commitment to support and strengthen the communities in which it operates, and its Doing Good
program which supports 14 charities across Australia through Workplace Giving, awareness
campaigns and fundraising efforts.

Parent Organisation (Sourced)

JB Hi-Fi acquired The Good Guys for $870 million in 2016. The JB Hi-Fi Group, operating under its
listed holding company, JB Hi-Fi Limited, now brings together two of Australia’s best known and most
trusted retail brands, JB Hi-Fi and The Good Guys. The Group sells an extensive range of consumer
electronics, whitegoods, appliances and home entertainment at great prices combined with genuine
personal service from our specialist staff. In addition to operating from over 300 stores in Australia
and New Zealand and its websites, the Group also services the commercial, insurance and education
sectors and offers information technology and consulting services, through its JB Hi-Fi Solutions
business.

Stores and Growth Strategy (Sourced)

The Good Guys has recently opened its 101st store at Chirnside Park, located in Melbourne’s north-
eastern suburbs. The Good Guys Chirnside Park will employ approximately 20 team members. The

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Good Guys CEO, Michael Ford, said Chirnside Park is a dynamic, growing community which, The
Good Guys has been looking to expand into for quite some time. “At The Good Guys, we have a real
focus on creating the most knowledgeable, friendly and approachable teams, and we believe our
team at Chirnside Park will do that and more,” continued Mr Ford. The Chirnside Park location is one
of many stores that The Good Guys is looking to open in the next few years to better service its new
and existing customer base. “Finding ways to generate growth is always a challenge for retailers. We
are constantly looking for opportunities to innovate and invest in our store network, our online
channels and our customer experience, and store expansion presents a real growth opportunity for
our business,” said Mr Ford.

Awards and Achievements (Sourced)

The Good Guys received the initial Choice award for best retailer in 2010 and the annual Roy Morgan
Customer Satisfaction Award for 2011 in the furniture/electronics retail category. The latter award,
presented by market research firm Roy Morgan Research is based on feedback from customers and
heads of business from all over Australia.

Social Responsibility and Charity (Sourced)

Since its humble beginnings in 1953, The Good Guys has been passionate about delighting
customers and Doing Good. Our Doing Good activities and partnerships aim to address important
social issues while supporting the development of the local communities in which we operate. And,
because we are Good Guys, we’re also always trying to find ways of assisting those Aussies who just
need a hand. One of those ways now includes an Employee Workplace Giving Program that allows
our team members to donate to 12 charity partners. The Good Guys Doing Good Workplace Giving
program started in July 2017 and every dollar donated by our team members is matched by The
Good Guys, doubling the positive impact on the charities we support and the community as a whole.
The Good Guys is a proud member of “The Australian Charities Fund” and are supporting their goal of
#1Mdonors by 2020. More on charities can be read at https://www.thegoodguys.com.au/doing-good
In 2010, The Good Guys established The Good Foundation and in partnership with celebrity chef
Jamie Oliver and the Queensland state government funded the establishment of the first Australian
Ministry of Food centre in Ipswich, west of Brisbane. The Foundation aims to encourage and support
programs and initiatives that have the potential to improve the health and social welfare of
communities across Australia.

Current Sustainability Practices (relevant to simulated context)

The Good Guys has a strong commitment to sustainability, especially product stewardship, offering
customers a free third-party collection service for old whitegoods. In 2016, The Good Guys partnered
with the NSW Government ( and hoping to work with other states as well) to launch an appliance
replacement initiative that helps nearly 20,000 low-income households in NSW cut the cost of their
energy bills, by offering those discounts on energy efficient refrigerators and televisions. The Home
Energy Action Appliance Program provides financial support through a 40 per cent subsidy for fridges

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and a 50 per cent subsidy for TVs. According to the NSW government, this could help low-income
earners save approximately $2.8 million a year. Last year, The Good Guys was picked as the
program’s delivery partner and will be responsible for managing all public enquiries, assessing
customer suitability/eligibility, assisting customers with the application process, referring discretionary
customers to engagement partners for assessment and managing the sale, delivery and installation of
new products as well as the removal of old products. “When we first heard about the NSW
Government’s plans for a Home Energy Action Appliance Program, to assist low income households
through an appliance replacement incentive, we knew it was something that The Good Guys needed
to get involved with,” said Michael Ford, The Good Guys CEO. “We take corporate social
responsibility and sustainability very seriously and this program fittingly covers both areas,” Ford said.

Relevant Policies for the Simulated Workplace Tasks (relevant to simulated context)
Policy Name Document
Group Diversity Policy

Group Diversity
Policy - TGG & JBhifi.pdf
Group Code of Conduct

Group Code of
Conduct - TGG & JBhifi.pdf
Group Risk Management Policy

Group Risk
Management Policy - TGG & JBhifi.pdf
Privacy Policy

Group Privacy Policy

- TGG & JBhifi.pdf
Article on The Good Guys

Article on The Good

Guys.pdf

Additional research links on the simulated organisation

You are also encouraged to conduct further Internet research on the case organisation for specific
tasks that may require review and analysis of existing organisational information. The following are
some links to the organisational information.
± Organisational website – https://www.thegoodguys.com.au/
± Energy Efficiency guide - https://www.thegoodguys.com.au/energy-efficiency
± Appliance replacement offer - https://www.thegoodguys.com.au/appliance-replacement-offer
± Careers at The Good Guys - https://www.thegoodguys.com.au/careers
± Parent Organisation and Investor Information - https://investors.jbhifi.com.au/
± Corporate Social responsibility - https://www.thegoodguys.com.au/doing-good
± Media and News - https://www.thegoodguys.com.au/media
± Government initiative with The Good Guys - https://www.insideretail.com.au/news/the-good-
guys-nsw-government-launch-new-initiative-201608

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CONTEXT & SCENARIO

The Good Guys electrical retail stores in your state (choose one from NSW, QLD or WA) has been
operating since 2002. The stores are bulky goods warehouse style store, selling whitegoods,
electronics and home appliances. There are 20 stores in your state that you have selected for this
sustainability initiative. Majority of the stores are about 2400 square metres and requires and overall
internal reconfiguration of its energy usage to reduce its own energy consumption and its carbon
footprint. Your state is renowned for high, dry temperatures in summer and very cold days in winter.

You have recently joined the simulated organisation (or the organisation of your choice that will take
the new sustainability initiatives as part of corporate vision) as the “Environmental Change Manager”,
who will prepare the business case for the need for this new initiatives within the organisation. Once
the sustainability policy and relevant procedures are developed, you will then communicate,
implement, and review the sustainability policy project. You will be progressively completing tasks one
after another within the simulated environment (or your preferred organisation going through change)
to complete this assessment task.

What change and what is required?

Currently, the simulated workplace “The Good Guys (or the organisation of your choice) is planning to
take on sustainable initiatives as part of the 2030 vision of the organisation. The objective is to reduce
carbon footprints created by the organisation and its employees. As more retailers are taking e-
policies and environmentally sound practices, your workplace felt the need to be on the forefront of
sustainable policies and practices.

Your operational director has mentioned you that some funds have been created for this project and
your primary job is to develop, communicate, implement and review the sustainability policy of the
organisation on a step-by-step basis. To do this, you are being asked to focus on all stores of a
specific state (choose one from NSW, QLD or WA) to implement this policy. You are to address the
internal energy consumption of the state retail stores along with its energy efficient appliances,
including office energy use, office supplies, purchasing and cleaning. Since this is the first initiative of
its kind for the organisation, it is important to conduct an initial research to find out the existing
scenario of energy consumption and resource use of the stores. The new approach of the company
emphasizes on it vision that economic prosperity should not come at the cost of the destruction of
natural and human resources.

You will particularly:

 scope and develop organisational policies and procedures that comply with legislative
requirements and support the organisation’s sustainability goals covering at a minimum such
as minimising resource use, resource efficiency, reducing toxic material and hazardous
chemical use, employing life cycle management approaches, and continuous improvement

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 plan and implement sustainability policy and procedures including agreed outcomes,
performance indicators, activities to be undertaken, assigned responsibilities, and record
keeping, review and improvement processes
 consult and communicate with relevant stakeholders to generate engagement with
sustainability policy development, implementation and continuous improvement
 review and improve sustainability policies

To develop and implement sustainability policy and practices, you will need to refer to your state
authorities. The state and territory government departments dealing with environmental legislation
and administering environment protection policies are as follows.

ACT Environment and Planning Directorate

www.environment.act.gov.au
New South Wales Office of Environment and Heritage
www.environment.nsw.gov.au
Northern Territory Department of Lands, Planning, and the Environment
www.dlp.nt.gov.au
Queensland Department of Environment and Heritage Protection
www.ehp.qld.gov.au
Tasmania Department of Primary industries, Parks, Water, and Environment
www.dpiw.tas.gov.au
Victoria Department of Environment, Land, Water, and Planning
www.delwp.vic.gov.au
Western Australia Department of Environment Regulation
www.der.wa.gov.au

Various stakeholders in this context (for the case organisation UNIQLO Australia)

 Environmental Change Manager – You

 Stakeholder and Director – Your trainer
 Other investors, customers, employees and stakeholders – Your fellow classmates

There are no specific word limits on the plan but your report and consultation must follow the
structure illustrated next, the presentation elements using the template/tasks as provided.

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STRUCTURE & MARKING ALLOCATIONS

PART A: SUSTAINABILITY POLICY PLAN AND IMPLEMENTATION – 80%
(Key elements required for the assessment. Trainer/Assessor use for marking purposes)

STRUCTURE & CONTENT MARKS MARKS

ALLOCATED RECEIVED

TASK 1: DEVELOP AND REPORT WORKPLACE

SUSTAINABILITY POLICY

Task 1.1 Conduct initial research for policy development 9

Task 1.2 Purpose, objectives, and strategies of the policy 9

Task 1.3 Identifying existing resource use and provide strategy 12

recommendations

TASK 2: COMMUNICATE WORKPLACE SUSTAINABILITY

POLICY

Task 2.1 Promote workplace sustainability policy 4

Task 2.2 Inform stakeholders of implementation of policy 4

Task 2.3 Policy implementation agreement by stakeholders 2

TASK 3: IMPLEMENT WORKPLACE SUSTAINABILITY

POLICY

Task 3.1 Sustainability Procedures 8

Task 3.2 Sustainability Register 4

Task 3.3 Sustainability Strategies 4

Task 3.4 Responsibility Assignment 2

Task 3.5 Email Communication on the Implementation 2

TASK 4: REVIEW WORKPLACE SUSTAINABILITY POLICY

IMPLEMENTATION (to be completed after PART B)

Task 4.1 Review, analyse and document the outcomes 6

Task 4.2 Investigate success and failure of policy implementation 4

Task 4.3 Provide Feedback using Electronic Communication 2

Task 4.4 Monitor records and identify trends for remedial action 4

Task 4.5 Modify sustainability policy & procedures 4

APPENDIX 1 (attach PART B presentation slides) Refer PART B

TOTAL MARKS 80

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PART B: PRESENTATION OF SUSTAINABILITY IMPLEMENTATION – 20%

(Trainer/Assessor use for marking purposes)

The learner will be assessed on the following knowledge evidence Marks Marks

and performance evidence allocated received

Outline the environmental legislation, regulations and codes of practice 4

relevant to your simulated or chosen workplace
Outline typical barriers to implementing sustainability policy and 4
procedures in your simulated or chosen workplace
Define scope of sustainability policy and its applications for your 2
workplace. (as mentioned in Task 1.1)
State the purpose of the policy explaining its context and why it is 2
required. (as mentioned in Task 1.2)
Explain how the developed policy and the strategies reflect the 2
organization’s commitment to sustainability and as a business
opportunity. (as mentioned in Task 1.2)
Promote workplace sustainability policy to stakeholders (as mentioned in 2
Task 2.1)
Communicate the TWO procedures and sustainability register briefly (as 2
mentioned in Task 3.1 and 3.2)
Briefly communicate the responsibilities and assigned positions to 2
stakeholders (as mentioned in Task 3.4)
TOTAL MARKS 20

INSTRUCTIONS ON PRESENTATION
± Presentation should cover all 8 presentation criteria mention in the table above.
± Presentation must be completed before commencing Task 4 of PART A.
± Presentation timeframe is 15 minutes maximum and must be very brief.
± If using a different organisation other then the case organisation, an organisational
brief must be presented.
± A Q&A session after presentation.
± Attach presentation slides in Appendix 1.

PART A follows next. You are required to complete every section of the structure and modify
individual templates according to your workplace requirements.

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Sustainability Policy
(Planning and Implementation)
ORGANISATION NAME

Prepared by:
Position:
Date:

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TASK 1: DEVELOP AND REPORT WORKPLACE SUSTAINABILITY POLICY

Sustainability is beneficial to the workplace and the environment and your workplace needs a sound
sustainability policy. In this Task you are required to develop and report the sustainability policy for
your chosen workplace or the simulated workplace (The Good Guys). You will develop the policy with
several step-by-step tasks following sequentially.

Task 1.1 Conduct initial research for policy development (9 marks, 3 marks for each)

Conduct an initial research and collect information (from at least three sources to be provided in the
Appendix Reference List), on the following issues:

a) Overview of organisation and the requirement for sustainability

b) Define scope of sustainability policy for your workplace by identifying the various
environmental problems of the organisation in terms of resource use (electricity,
water, air, food wastage, fossil fuel etc), use of toxic material, hazardous chemical
use, waste management, biological impacts and environmental emergencies and
response. Identify at least eight problems.
c) Stakeholders involved (internal and external) with the development of the policy.
Consultation with stakeholders (to be completed in PART B).

CONDUCT AN INITIAL RESEARCH FOR POLICY DEVELOPMENT

Overview of organisation and the requirement for sustainability

Define scope of sustainability policy and its applications for your workplace

Identify the stakeholders for this policy development

Stakeholders Relevance for this policy How will they be affected

Employee Follow sustainable practices Reduce their own carbon footprint

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Useful sources:
d) Relevant environmental and sustainability regulations, standards and codes of practice for the industry
(check the EPA regulations for businesses)
e) Different government initiatives (such as green awards) to promote such activities

Task 1.2 Purpose, objectives, and strategies of the policy (9 marks, 3 marks for each)

a) State the purpose of the policy explaining its context and why it is required
b) State the policy objectives, as quantifiable measurements outlining what the policy should
accomplish for each objective
c) Explain how the developed policy and the strategies reflect the organization’s commitment to
sustainability and as a business opportunity.

PURPOSE, OBJECTIVES, AND STRATEGIES OF THE POLICY

State the purpose of the policy

State the policy objectives, as quantifiable measurements

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How will the developed policy and the strategies reflect the organization’s commitment to
sustainability?

Task 1.3 Identifying existing resource usage and provide strategy recommendations for the
policy (12 marks, 3 marks for each)
a) Identify the strategies that will be used to reduce impacts (identified in Task 1.1) regarding the
consumption of the resources (i.e. electricity, air, water, paper), toxic materials (i.e. e-waste)
and hazardous chemicals (i.e. carbon dioxide, lithium use in batteries). The type of waste may
vary according to your choice or workplace. Provide at least 3 for each.
b) Describe in detail, how the strategies (mentioned above) that can be implemented to ensure
resource efficiency within the office. Who is responsible for carrying out these activities?
c) Make recommendation on suitable performance indicators that can be used to measure the
changing environmental performance.
d) Explain why the improvement strategies recommended in the above question are suitable
depending on effectiveness (impact on usage), cost efficiency and timeframe to implement.

PROVIDE STRATEGIES FOR THE POLICY

Resources Sustainability Action Steps Target Expected Target Date
activity Outcome

Reduce energy Turn the lights off 20% Overall June 2019
consumption when leaving the change in staff
room behaviour

Toxic Materials

Hazardous
Chemicals

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PROVIDE RECOMMENDATIONS FOR THE POLICY

Describe in detail, how the strategies (mentioned above) that can be implemented to ensure resource
efficiency within the office. Who is responsible for carrying out these activities?

Make recommendation on suitable performance indicators that can be used to measure the changing
environmental performance

Explain why the improvement strategies recommended in the above question are suitable depending
on Effectiveness (impact on usage), Cost efficiency and Timeframe to implement
Sustainable Effectiveness Cost efficiency Timeframe
Strategies
Reduce paper use, promote Effective-Decrease in paper Cost efficient-decrease in Most of the
more online interaction consumption and paper waste paper purchase communication
methods are already
electronic, so should be
easier to implement

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TASK 2: COMMUNICATE WORKPLACE SUSTAINABILITY POLICY

Sustainability is beneficial to the workplace and the environment. Communication is a vital tool to
create awareness and ensure success of the workplace sustainability policy. In this Task you are
required to communicate, promote, inform and agree to the sustainability policy development and
implementation.

Task 2.1 Promote workplace sustainability policy (4 marks)

Promote Workplace sustainability policy using various methods and strategies to key stakeholders.

PROMOTE WORKPLACE SUSTAINABILITY POLICY

Discuss the methods (e.g. rewards) and strategies (e.g. advertisements, e-notices, etc) that you will
undertake to promote your new policy to your internal and external stakeholders. How will the policy
and the stakeholder support benefit the overall business objectives? Mention at least four.

Methods/Strategies Details on the method/strategy Benefits and Outcomes

Task 2.2 Inform stakeholders of implementation of policy (4 marks, 2 marks each)

a. Create an official one-page memorandum (memo, template is attached) for the staff to
promote the resource efficiency improvement strategies you have recommended to promote
the sustainable actions to be practiced by the organisation staff. This must include:
 Organisation logo
 The sustainable strategies
 Recommendations on how to implement the activities
 Expected outcomes
 Staff responsibilities

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MEMORANDUM TEMPLATE

To: [Audience]
From: [Person and/or Department issuing the memo]
Date: [Date Sent]
Subject: [Subject of the Memo]

[Introduction- Keep it simple and short. Go straight to the point on the purpose of the memo]

[Summary – Summarize the contextual information needed to support the opening paragraph.]

[Conclusion – End with a call to action.]

CC: [Send copies to anyone affected by the memo.]

b. Write an email to the stakeholders to inform and invite them to a meeting where the briefing
report of the new policy will be presented. This email should include:
 A brief summary of the proposed policy including a brief on outcomes and activities
 The meeting agenda
 Time and date of the stakeholder meeting

EMAIL BRIEFING ON THE NEW POLICY

<Organisation name>

<Date>

Subject:

To: ALL STAKEHOLDERS

Effective from:

Dear All,

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<Insert your name>

<Insert your position>

Task 2.3 Policy Implementation Agreement by Stakeholders (2 marks)

SUSTAINABILITY POLICY IMPLEMENTATION AGREEMENT

Agreed by Stakeholders? Y / N

Signature of Stakeholders:

Signature of Environmental
Change Manager:

Date:

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TASK 3: IMPLEMENT WORKPLACE SUSTAINABILITY POLICY

SCENARIO: Now that you have promoted the workplace sustainability plan to the relevant
stakeholders and office staff, the organisation has slowly begun to implement the actions. However,
changes in the workplace in accordance to the new policy can be tough to get used too. In order to
maintain the practices, you need to develop a register for recording and tracking the continuous
improvements in resource efficiency. You will also develop two step-by-step procedures that relates to
sustainability for your chosen workplace or the simulated organisation (The Good Guys). All these
procedures and register should also be communicated with the staff across the state to ensure
awareness of the responsibilities each employee has towards fulfilling the actions.

Task 3.1 Develop TWO step-by-step procedures that relates to sustainability for your chosen
workplace or the simulated organisation (The Good Guys). For example, you can choose any
two from the following or think of something more innovative. (8 marks, 4 marks each)

 e-waste (batteries, chargers, toners, mobiles, electronics, etc) recycling procedure,

 procedure for general waste (paper, containers, glass, plastics, etc)
 procedure for minimising energy waste (lights, TVs, air con, equipments, etc) during
store operations and also closing,
 procedure for reducing paper waste,
 procedure for purchasing from sustainable sources for store operations

SUSTAINABILITY PROCEDURES
Sustainability Procedure Name:
Step-by-step procedure and instructions:

Sustainability Procedure Name:

Step-by-step procedure and instructions:

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Task 3.2 Fill in the register below to ensure practices are being followed and monitored on a
daily basis. (The resource options may vary according to your case study) (4 marks)

SUSTAINABILITY REGISTER

Action Purpose Person Completion

Responsible timeframe
HVAC Open doors and windows Natural Ventilation Ron (office 3 weeks
manager)
Lighting

Equipment

Waste and Raw

Materials

Printing

Supply Chain and

Waste
Contractors
Food and Drink

Water Usage

Heating and
Ventilation

Other Power
Usage

3.3 What other tools or strategies would you use to monitor and ensure the continuous
improvement of resource efficiency for your organisation? Identify and describe at least two
strategies. (4 marks)

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3.4 Using the responsibility assignment matrix below, assign responsibility for all the 20
branches/stores in your state. The responsibility matrix should be applicable for ALL state
branches/stores. (2 marks)

RESPONSIBILITY ASSIGNMENT MATRIX (RAM) TEMPLATE

Persons / Positions Code Recording timelines
Responsibility
Assigned
Activity (Every 30 minutes, hourly, every
2 hours, daily, weekly, etc.)

Legend for code:

Code: Stands For: This Person Is:
R Responsible Responsible for performing the task or creating the document
A Accountable Accountable and has sign-off authority for the task, such as the project manager or technical lead
C Consult Providing expertise, advice and support to the person responsible for the task or document and others
I Inform Informed of task progress or results, usually by the person responsible

3.5 Having completed the previous tasks, you will now communicate to all stakeholders in
regards to the following. (2 marks)
 the procedures that you have developed,
 the strategies you described, and
 the responsibility assigned to those roles and positions

EMAIL COMMUNICATION ON THE IMPLEMENTATION

<Organisation name>
<Date>

Subject: Implementation of sustainability at (organisation name, state)

To: ALL STAKEHOLDERS

Effective from:

Dear All,

<Insert your name>

<Insert your position>

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IMPORTANT NOTE: You must complete Task 4 after completing your PART B (presentation
and communication)

TASK 4: REVIEW WORKPLACE SUSTAINABILITY POLICY IMPLEMENTATION

SCENARIO: It has been six months since the implementation of your sustainability policy and it is
time for a bi-annual review of the new plan. During your review you have found the new plans have
incurred both expected and unexpected results within the state stores/branches. Below is the
breakdown of the outcomes of your sustainability policy in the last six months:
 The behaviour of the staff member towards paper use has decreased due to the increase in
recycling and use of digital media.
 However, that has led to the increase in electricity consumption by 5% on electronic
communication devices due to more use of mobile phones and emails.
 Overall electricity costs have been down by 9%. However, you have also invested heavily on
installing energy efficient equipments and products on every store. You expect to reach the
breakeven by the next 6 months.
 Store managers have procured operational goods (e.g. paper, stationary, devices, tools, etc)
from sustainable suppliers but this has increased operational costs by 8% in the last six
months.
 You have partnered with a third party (AirTasker) to provide some deliveries that includes
installation of goods at customer places. This has led to reduction of fuel usage, installation
hassle, and employment of additional casual employees. However, this has also reduced the
overall revenue by 2%.
 Your implemented staff rewards for green initiatives (for stores/breaches) have led to some
additional expenditure of $50,000 in the last six months. However, with these innovative
green ideas and initiates suggested by team members have led to operational efficiency by
10% which means that you employed 4 hours of less labour in every store each week (4
hours x 20 stores = 80 hours per week). This has eventually led to a massive labour cost
savings of 1920 hours during last six months.
Based on the outcomes, it is time for you to review and report the ongoing monitoring of the
implementation of the policy to the relevant stakeholders based on their previous feedback.

Task 4.1 Review, analyse and document the outcomes. Analyse the above six outcomes for
your simulated workplace project (or find results from your chosen organisation). In this task
you will summarise the results as reported to you by Operations Division. (6 marks)

DOCUMENT OUTCOMES OF SUSTAINABILITY INITIATIVES

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Task 4.2 Investigate success and failure of policy and implementation. (4 marks)

Investigate your sustainability policy and procedure implementation in all the stores/branches of your
state and highlight at least four success or failure areas that you can reflect.

INVESTIGATION REPORT ON SUSTAINABILITY POLICY IMPLEMENTATION

Policy areas and
rules, Implementation Success Failures Ways to Improve
issues

Task 4.3 Based on Tasks 4.1 and 4.2; you will now provide an electronic feedback to your
director, management and other key stakeholders using any electronic communication
method. (2 marks)

PROVIDE FEEDBACK USING ELECTRONIC COMMUNICATION

<Organisation name>
<Date>

Subject: Sustainability Policy Review Report (organisation name, state)

To: ALL STAKEHOLDERS AND MANAGEMENT

Dear Stakeholders,

<Insert your name>

<Insert your position>

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Task 4.4 Monitor records and identify trends for remedial action. (4 marks)

SCENARIO: Based on the outcomes (positive and negative) from your sustainability policy
implementation, you will now monitor records for continuous improvement in sustainability. Although
the project incurred expenditure, new methods, change of culture and many more changes in the
workplace but you have received positive appraisal on the policy implementation from the
stakeholders. They have given you a green signal to proceed with the initiative because your
initiatives have attracted customers and media, and also enhanced brand image of your organisation
to the community. However, you have advised to monitor the sustainability policy implementation by
your director and suggested you to create a continuous improvement plan using the template below to
address those areas those require improvements.

Current outcome (refer to task Standard or benchmark you are Responsible role
4 scenario outcomes) setting now to monitor

Results/data from outcome Expected standard Role responsible

Task 4.5 Modify sustainability policy and procedures based on findings. (4 marks)

Based on the feedback received and from your bi-annual analysis of the implementation, you will also
amend/change/update the policy and procedures with new rules. You must address at least one issue
from each of the three documents that you have prepared for the workplace.

SUSTAINABILITY POLICY AND PROCEDURE CONTINUOUS IMPROVEMENT REGISTER

Policy and Procedure Issue or Area of concern Previous rule Amended rule (NEW)
Sustainability Policy / Sustainability (Every 30 minutes, hourly,
Procedure 1 / Sustainability every 2 hours, daily, weekly,
Procedure 2 etc.)

Policy and procedures reviewer: Name & signature

Policy and procedures effective from: Date

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PART B: PRESENTATION OF SUSTAINABILITY IMPLEMENTATION – 20%

In PART B several elements are included. You must include the following and attach the presentation
slides after presenting.

PRESENTATION OF SUSTAINABILITY IMPLEMENTATION

Attach the Sustainability Policy communication, consultation, presentation slides at the end of the
assessment as Appendix 1. Your trainer will inform you on when your presentation/oral interview
session will be held.

Information that you MUST deliver, communicate and include in your presentation:
1. Outline the environmental legislation, regulations and codes of practice relevant to your
simulated or chosen workplace
2. Outline typical barriers to implementing sustainability policy and procedures in your simulated
or chosen workplace
3. Define scope of sustainability policy and its applications for your workplace. (as mentioned in
Task 1.1)
4. State the purpose of the policy explaining its context and why it is required. (as mentioned in
Task 1.2)
5. Explain how the developed policy and the strategies reflect the organisation’s commitment to
sustainability and as a business opportunity. (as mentioned in Task 1.2)
6. Promote workplace sustainability policy to stakeholders. (as mentioned in Task 2.1)
7. Communicate the TWO procedures and sustainability register briefly. (as mentioned in Task
3.1 and 3.2)
8. Briefly communicate the responsibilities and assigned positions to stakeholders. (as
mentioned in Task 3.4)

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APPENDICES
Attach the following appendix documents (Appendix 1 and 2).

APPENDIX 1: ATTACH PRESENTATION SLIDES

APPENDIX 2: LIST OF SOURCES/REFERENCES AND EVIDENCE TO ATTACH

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