Brace Begic 44

71000 Sarajevo, Bosnia and Herzegovina

(033) 443 168
Davor Wagner wagnerdavor@gmail.com

EDUCATION
BA in Library Science ​and​ BA in Comparative Literature​ [certified in the USA]
University of Sarajevo, Bosnia and Herzegovina, 1991
Horticulture Diploma
Bidwell Training Center, Pittsburgh, 2013 (​Alpha Beta Kappa Honor Society​)

QUALIFICATIONS
● Outgoing with strong interpersonal, oral and written communication skills
● Analytical problem solver, able to anticipate issues and resolve problems
● High energy, caring, collaborative
● Excellent computer skills including social networks

WORK EXPERIENCE
Supervisor​, ​WilliamsLea​, Wheeling, WV, 05/2009 - 04/2012
● Trained and motivated employees to meet and exceed customer service expectations; monitored the
quality of employees’ work to meet company guidelines
● Wrote technical procedure manuals and built departmental work procedures emphasizing customer
centered, hands-on practice
● Answered and directed a large volume of phone calls with clients and staff in other offices

Supervisor​, ​ReedSmith LLP​, Pittsburgh, PA, 10/2005 - 11/2008

● Managed back-office functions to provide legal support for 1000+ attorneys world-wide
● Improved and established procedures for effective workflow enabling staff to prioritize and
coordinate tasks and achieve objectives within strict timelines.
● Managed incoming and outgoing phone calls, answering questions and inquiries,
organizing/methodizing work and resolving issues
Legal Secretary,​ ​ReedSmith LLP​, Los Angeles, CA, 02/2003 - 10/2005
● Provided legal support for multiple lawyers, including legal word processing, design of
presentations, data entry and editing and proofing of documents
● Answering in-house calls regarding ongoing work and future projects
● Created effective organizational/filing system for an in-house attorney
● Worked on scheduling for attorneys, preparation for meetings, conference calls, office procurement
Legal Secretary​, ​Mayer Brown​, Los Angeles, CA, 06/2001 - 01/2003
● Provided outstanding administrative support to partners and associates in professional matters
● Prepared documents, including legal documents, letters, memoranda, PowerPoint presentations
using Windows based programs
● Document transcription, scheduling for attorneys, preparation of meetings and conference calls
Davor Wagner wagnerdavor@gmail.com

OTHER WORK EXPERIENCE

Owner / Gardener​, ThisYardOfMine, Pittsburgh, PA, 04/2015 - Present
● Advised clients on developemt. design and maintenance of gardens/yards
● Maintained multiple gardens in Pittsburgh area including general landscaping, plant selection,
installation and maintenance, pruning of trees and shrubs
● Advised clients on soil enhancement, fertilization, automatic irrigation systems and hand watering
● Helped clients with indoor plants. Tips on acclimatization, positioning, watering, light and temperature
needs and pest prevention
Macy’s​, Pittsburgh, PA, 2014 – 2017
● Sales person responsible for interaction with customers, answering questions about products, assisting
with finding the best product to match customer needs and performing the final sale
● Apply sale prices and any discounts as needed
● Process customer payments and supply customers with receipts of purchases
Crew Member​, TreePittsburgh, Pittsburgh, PA, 5/2014 – 9/2014
● Planted, pruned, watered and maintained trees in the City of Pittsburgh
● Collected data for Tree Pittsburgh’s Street Tree Health Monitoring and Evaluation Protocol program
Laborer​, ​McConnells’ Farm,​ Aliquippa, PA, 4/2013 – 11/2015
● Planted, pruned and maintained fruit trees on 90+ acres orchard; maintained blackberry garden
● Participated in developing a plan for commercial vegetable production, including site and crop
selection, irrigation practices, crop potential and cost/returns estimates

VOLUNTEERING
Garfield Community Farm​, Pittsburgh, PA, 2012 – 2014
● Helping with weekly maintenance of the vegetable farm, including irrigation and harvesting
GTECH​, Pittsburgh, PA, 2012 – 2013
● Cleaning up vacant lots, planting and harvesting in local communities

CERTIFICATIONS
TreeTender​, Penn State University, 2013

SKILLS
MS Office​ - 20+ years Phones/Customer Service​ - 10+ years
Typing​ - 20+ years Administrative jobs ​- 10+ years
Photoshop​ - 6+ years Supervisor ​- 7 years

LANGUAGES
● Bosnian (Croatian, Serbian) - reads and writes Cyrillic - fluent
● English - fluent
● Slovenian - fluent