Taklimat Permohonan Bekalan Elektrik

e-Application Migration to www.mytnb.com.my

BCRM
Jun 2016

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Contents

1 e-Apps Migration to www.mytnb.com.my

2 Supply Application Summary & Roles and Responsibilities

3 Registering as a myTNB User

4 Supply Application for More Than 100 kVA

5 Supply Application for Contractor

6 Key Takeaways
 myTNB Self Service Portal

Moving forward, transactions covered in e-Services, e-Apps and e-Bulk will

be consolidated into https://www.mytnb.com.my.

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 e-Application Actual Cutover Timeline
Key Dates for e-Application Actual Cutover
Actual Cutover
Pre-Cutover Cutover Post-Cutover
Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri
30 Jun 1 Jul 1 Jul 3 Jul 4 Jul 5 Jul 6 Jul 7 Jul 8 Jul 9 Jul 10 Jul11 Jul12 Jul13 Jul14 Jul15 Jul16 Jul17 Jul18 Jul 19 Jul20 Jul21 Jul22 Jul
< Day 0 Day 0 Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 Day 8 Day 9Day 10Day 11Day 12Day 13Day 14

e-Application System
Outage Period
1 July 12:00 AM 6 July 12:00 PM
Block for Block for NO ACCESS
Applicant Contractor

myTNB Go Live!
submission for: submission for:
• NC • NC
• Rewiring • Rewiring
• COT Type 1
• Group NC and Application
• Group Ind submission for:
• COT Type 2
• COA

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 What happens during Cutover? (1/3)
How TNB will continue Business-As-Usual

The following payments will be accepted during Cutover.

TNB Electricity Bill Security Deposit

Meter Installation Tampering Disconnection Order/

Disconnection Notice

The following payments will NOT be accepted during Cutover.

Connection Charges Rechargeable Job Order

Stamp Duty Sundries

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 What happens during Cutover? (2/3)
How TNB will continue Business-As-Usual

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Only the following Payment Collection channels below will be accepting
payment during Cutover.

Kedai Tenaga (ePOS)

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 What happens during Cutover? (3/3)
How TNB will continue Business-As-Usual

The following applications will still be accepted offline at Kedai Tenaga:

Process Type Accepted Not Accepted

New Application without

Construction OPC Non-Domestic
i) Move In Existing
OPC Domestic
Premise/COT Type 5 (Move
In Only)) All LPC
ii) Move In Group-Individual
Supply Application (NC)
New Application for Newly 7 days supply connection
Built Premise Normal/ Temporary Supply* (7DSC)
(with Construction)
i) NC Individual CC Payment
ii) NC Group Customized Contract

Rewiring New Application for Rewiring All types CC Payment

New Application for Change

Change of Tariff All types Meter Charges
of Tariff

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 Data Migration Approach
1. User IDs

(a) Data Collection

Same as (A) list

Same as (A) list

(b) Data Conversion

Additional IDs
Same ID across
from eServices
3 systems
& eAPP

Remark: If project creator email address is not found in F, a SSP user ID is

created against the email address.
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 Data Migration Approach
2. Favorite List (CA associated with User ID)

(a) Data Collection

Same as (A) list

(b) Data Conversion

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Data Migration Approach
3. Project IDs > Parcels > Group Move-In
 What will change & what will NOT change?

What Will Change? What Will NOT Change?

 Portal Address  Supply application process
 Look and feel of the web page  Person In Charge (PIC) at TNB
 Customer Experience  Online Form

Remember These Important Dates & Events

1 July 2016 –
Last day for 6 July 2016 –
Applicant to Last day for
submit New Contractor to 6-20 July 20 July
Supply update New 2016 – NO 2016 –
Application Supply ACCESS www.myTNB
including Application TO eAPPS .com.my
Rewiring and including
Group Rewiring
Application

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Contents

1 e-Apps Migration to www.mytnb.com.my

2 Supply Application Summary & Roles and Responsibilities

3 Registering as a myTNB User

4 Supply Application for More Than 100 kVA

5 Supply Application for Contractor

6 Key Takeaways
 Supply Application Summary

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 Roles and Responsibilities
Supply Application Less than 100 kVA

Role Individual* Contractor

Action  To fill up the supply application  To review submission of the

form applicant
 To submit the application form  To approve/reject the submission

*Previously known as Developer/Consultant/Developer Staff

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 Roles and Responsibilities
Supply Application More than 100kVA

Role Individual* Individual*/ Contractor

>100kVA Supply
Process Application
Project Information Move-In Application

Action  To fill up the supply  To view project  To create and submit

application form details (e.g. move-in application
 To submit the Functional Location,  To create and submit
application form Project ID, SN #) premise info
 To submit approved  To add additional creation application
plan to Kedai TNB** project PIC
 To pay Connection  To add electrical
Charges contractor
 To view parcel

*Previously known as Developer/Consultant/Developer Staff

** Action performed outside the portal
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Contents

1 e-Apps Migration to www.mytnb.com.my

2 Supply Application Summary & Roles and Responsibilities

3 Registering as a myTNB User

4 Supply Application for More Than 100 kVA

5 Supply Application for Contractor

6 Key Takeaways
 Registering as a myTNB User

Step 1: Navigate to myTNB Step 2: Register for myTNB

portal and register as an account.
individual user here.

Notes:
1. Developers/Consultants/Contractors need to register themselves for an individual
myTNB account.

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 Registering as a myTNB User

Step 3: Fill in all the details and Step 4: Click on the link
click ‘Create Account’ provided in the email to
button. activate your account

Notes:
1.Upon successful registration, users will receive an email from TNB SSP Admin that
an individual account has been successfully created.
2.Users can click on the link provided to activate their account and they will be
navigated to myTNB SSP.

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 Registering as a myTNB User

Step 5: Login into myTNB portal Step 6: You will be navigated to

using registered username and My Dashboard page.
password.

Notes:
1. Click on the ‘View Profile’ button at My Summary Profile on the MY Dashboard page.

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 Registering as a myTNB User

Step 7: You will be navigated to Step 8: Click on ‘Bring to My

My Setting page. Dashboard’ for Individual
role, you will be navigated
to My Dashboard screen.

Notes:
1.Click on the My Setting tab to enter My Setting page. Users can choose to create an individual role
or a contractor role.
2.Users have options to choose Individual account or contractor account as homepage
19 3.Individual role is applicable to Developers/Consultants/Contractors.
 Registering as a myTNB User

Step 9: Click on ‘Enroll for Step 10: You will be navigated to

Contractor’ button to My Dashboard page.
register as a contractor.

Notes:
1. Search for your ROC number and fill in the contractor enrollment form
2. Contractor role is applicable to contractors only. Contractors will be able to add a
contractor role provided that company’s ROC number must be registered under
Suruhanjaya Tenaga and license is not expired.
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Contents

1 e-Apps Migration to www.mytnb.com.my

2 Supply Application Summary & Roles and Responsibilities

3 Registering as a myTNB User

4 Supply Application for More Than 100 kVA

5 Supply Application for Contractor

5 Key Takeaways
 Supply Application for More Than 100kVA
Supply Application

Step 1: Login and enter Supply Application Page.

Step 2: Choose load requirement and application type.

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 Supply Application for More Than 100kVA
Supply Application

Step 3: Key in all the information required for the following tabs.
Developer/Owner Information Consultant Information

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 Supply Application for More Than 100kVA
Supply Application

Step 3: Key in all the information required for the following tabs.

Main Contractor information Premise Information

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 Supply Application for More Than 100kVA
Supply Application

Step 4:
4.1 Download Map A, Map B and Map C forms.
4.2 Attach the printed documents together with other mandatory documents.
4.3 Tick ‘Terms and Condition’ and Acknowledgement box and click submit.

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 Supply Application for More Than 100kVA
Pay Connection Charges

Step 5: Applicant can view the status of the application and make
payment when the status shows ‘Pending CC Payment’.

a) View status of application b) Make Payment

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 Supply Application for More Than 100kVA
Project Information

Step 6: View Project Application information at My Project Application

a) Click view to enter Project b) Check for Project details

Information. here

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 Supply Application for More Than 100kVA
Project Information

Step 6: View Project Application information at My Project Application.

c) Click on the Project PIC tab. d) Check for Parcel status

Add Electrical Contractor and here.
PIC details here.

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 Supply Application for More Than 100kVA
Project Information

Step 7: Edit and update the parcel details to create Application

(Move-In/Premise Info Creation).

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 Supply Application for More Than 100kVA
Move-In Application

Step 8: Key in all the required information for the Application.

Customer Details Premise Information

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 Supply Application for More Than 100kVA
Move-In Application

Step 9:
9.1 Download and submit the printed form.
9.2 Attach the printed document together with other mandatory documents.
9.3 Tick ‘Terms and Condition’ and Acknowledgement box and click submit.

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Contents

1 e-Apps Migration to www.mytnb.com.my

2 Supply Application Summary & Roles and Responsibilities

3 Registering as a myTNB User

4 Supply Application for More Than 100 kVA

5 Supply Application for Contractor

5 Key Takeaways
Supply Application for Contractor
Contractor Assignment

Step 1: Login as a contractor and enter My Dashboard screen.

Supply Application for Contractor
Contractor Assignment

Step 2: Fill in the information as required.

Applicant Details Technical Details

Supply Application for Contractor
Contractor Assignment

Step 2: Fill in the information as required

Load Details
Supply Application for Contractor
Contractor Assignment

Step 3:
3.1 Download and print form.
3.2 Attach the printed document together with other mandatory documents.
3.3 Tick ‘Terms and Condition’ and Acknowledgement box and click submit.
Supply Application for Contractor
Contractor Assignment

Step 4: Click “Reject” to reject the application submitted by the

applicant and provide reason for rejecting the application.
Contents

1 e-Apps Migration to www.mytnb.com.my

2 Supply Application Summary & Roles and Responsibilities

3 Registering as a myTNB User

4 Supply Application for More Than 100 kVA

5 Supply Application for Contractor

5 Key Takeaways
 Key Takeaways (1/2)

1 2
100% of Ensure accurate
applications to be customer data
submitted online (phone numbers,
email addresses,
etc)

3 4
Encourage Online payment
customers to limited to amounts of
register with RM 30,000 and
myTNB below

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 Key Takeaways (2/2)

5 6
Advise customers Contractors need to
on the downtime – clear cheques
expedite/delay prepared by
applications and customers at Kedai
payment Tenaga by keeping
the myTNB
application number

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Thank You