SUJITH SIDHARDHAN, Msc.

IT, ITIL
sujithshn@gmail.com • Mobile: +91 9446324477 • Kerala, India

SUMMARY
A technophile with 14 years of experience in Information Technology, Travel technology & E-commerce.
My deliverable is in the realms of Travel E-commerce, IT Infrastructure set up & management, Project
Management, Project Delivery Management, Technical Support etc. Technical certifications acquired from
Exin/ Axelos, Microsoft, AMD, Intel etc.
PROFESSIONAL EXPERIENCE
Company Approx. Duration Designation
Years
Alhind Travel Portal LLP 5 Years 8 July 2013 to present Head - IT & Online Solutions
Kozhikode Months
Caxita Tech Solutions 2 Years 1 May 2011 to June Manager - Project Delivery & Technical
Kochi Month 2013 Support
Reserway Technologies 3 Years 8 August 2007 to April Asst. Group Manager - Client Support
Thiruvananthapuram Months 2011
HardZone Systems 3 Years May 2002 to May Founder & Chief Engineer - Computer
Mavelikara 2005 Hardware & Networking

JOB DESCRIPTION
Alhind Travel Portal LLP, Kerala, India July 2013 to present
Head – IT & Online Solutions
Recruited to implement &maintain the ecommerce project of the company, an online booking engine.
Significant Accomplishments:
•Rolled out the B2B and B2C internet booking engine, which was a dream project of the company
•Designed and implemented various processes and services for the IBE call center support operations
using ITIL Framework
• Lead and completed the integration of Microsoft Dynamics NAV with Internet booking Engine
• Lead and completed the in house development of HR Management Software
• Lead and completed the in house development of Online Travel Portal
•Managing IT Infrastructure of the company with more than 75 locations.
Jobs & Responsibilities:
• Heading the software development division for online travel portal development & other in-house
projects
• Lead and supervise all the IT & Online operations of the firm.
• Implementation & maintenance of the B2B and B2C Online reservation portal.
• Test and audit the functionality of the IBE to assess the quality of deliverables at periodic intervals.
• Lead and supervise the 24/7 call center and technical operations of online booking portal.
•Microsoft Dynamics NAV implementation and integration with travel portal
• Interactions & Liaison with portal developers, web designers and other IT & Non IT related areas which
are integral part of the portal or websites.
• IT Infrastructure management of branches in various locations along with cloud servers.
• Upgrade & Maintenance of online portals, websites, social media tools and other IT related.
• Domain registration, Renewals, Capacity expansion, Hosting, Web Server & Email Management.
Caxita Tech Solutions Pvt. Ltd., Kerala, India May 2011 to June 2013
Manager - Project Delivery & Technical Support
Recruited as a domain expert for developing travel portal solution and internet booking engines. Major
task was to guide the development team for implementation of different travel web services. Handled
requirement collection, analysis, workflow designing to delivery and support.
Significant Accomplishments:
•Rolled out more than 20 internet booking engines
• Provided consultancy and guidance to the clients for go live with the Internet booking engines
•Provided technical support for all the customers
•Designed and implemented the work flow of the internet booking engines.
•Lead the testing process of all the projects.
• Designed and implemented multiple API’s in a single internet booking engine.
•Managed 5 dedicated servers with an up-time of 99.99%.
Jobs & Responsibilities:
• Technical consultancy & Business analysis of Travel Products and Online booking engines.
• Work flow design of travel portals.
• Provide industry know-how to project team in developing travel related online applications including
internet booking engines.
• Lead and co-ordinate requirements for product development/ customers across the globe.
• Support the project team in developing and implementing the solution.
• Co-ordinate the creation and review of functional test cases.
• Test and audit the functionality to assess the quality of deliverables at periodic intervals.
• Project delivery management - Maintain quality and ensure the delivery of project on time.
• Co-ordination with Project Manager & API support team for the smooth integration of API.
• Preparation of user manuals and training materials.
• Windows 2008 dedicated web server maintenance & IIS administration.
• Web server log analysis & security management.

Reserway Technologies Pvt. Ltd., Kerala, India August 2007 to April 2011
Asst. Group Manager - Client Support
Joined as an application engineer to provide technical support for internet booking engines and
ecommerce portals.
Significant Accomplishments:
•Rolled out more than15 internet booking engines
•Provided technical support for more than 15 travel portals and many ecommerce websites
• Provided consultancy and guidance to the clients for go live with the Internet booking engines
•Lead the testing process of all travel projects.
Jobs & Responsibilities:
• Technical consultancy & Business analysis of Travel Products and Online booking engines.
• Provide and manage technical support and training to the clients.
• Provide industry know-how to project team in developing travel related online applications including
internet booking engines.
• Lead and co-ordinate requirements for product development/ customers across the globe.
• Support the project team in developing and implementing the solution
• Project delivery management - Maintain quality and ensure the delivery of project on time.
• Escalate the issues raised by the client with concerned department and solve them.
• Co-ordination with Project Manager & API support team for the smooth integration of API.
• Co-ordinate the preparation of user manuals and training materials.
HardZone Systems, Kerala, India May 2002 to May 2005
Chief Engineer - Computer Hardware & Networking
Founder and handled the role of Chief Engineer
Significant Accomplishments:
• Founder of the Company
•Implemented Microsoft Windows & Novell NetWare networks with disk less nodes at more than 10 sites.
•Installed & delivered nearly 1000 computers including servers.
Jobs & Responsibilities:
• Installation, Maintenance and Troubleshooting of Computers including Laptops and Hand held Pc’s.
• Lead the Installation and Maintenance of networks in Windows and Novell Netware.
• Configuration & installation of Wireless LAN and wired LAN.
• Software installation, Software updating, Patch installation.
• Configuration & installation of CCTV & IP Cameras
• Configuration of Proxy Server, Remote Administration.
• Chip level servicing of PC components like mother boards & add-on cards
• Servicing of SMPS & printers
• Involved in the maintenance and firmware upgrading of GSM and CDMA Mobile phones.
• Lead several electronics/ networking projects.
CERTIFICATIONS& TRAININGS
• ITIL® Foundation Certificate in IT Service Management
• Microsoft Certified Professional
• Microsoft Certified Solutions Associate: Windows Server 2012
• Microsoft Certified Solutions Expert: Windows Server 2012
• Cisco Certified Network Associate
• AMD Technical Certification – Bronze Level & Silver Level
• INTEL Server Integration Training
• WIPRO Growth Partner Training on Selling Skills
• Basic CRS & Document Production from Galileo
• SkyTeam Expert certification
• USA Discovery Program India Member
• California Expert certification by Visit California
• Aussie Specialist Program by Tourism Australia
• Silversea Training Academy(Luxury Cruising) – Silver & Platinum Level Certificate
• Official NYC Travel Specialist by NYC & Company
• Tourism Victoria & Air India online training program
EDUCATION
Msc. Information Technology 2007
Sikkim Manipal University of Health Medical and Technological Sciences
3 Year Diploma in Computer Hardware maintenance 2002
(Equalized to Diploma in Electronics & Diploma in Computer Engineering)
Model Polytechnic College, Kottayam
Pre – Degree 1999
Bishop Moore College, Mavelikara
 TECHNICAL SKILLS
• SEO & Web Analysis : IBP, Google Analytics, Piwik, Awstats
• Web Tools : HTML, DHTML, CSS, IIS
• Operating Systems : MS DOS, Windows, Linux, Novell Netware
• EMail Servers : MDaemon, hMailServer, MailEnable
• Other Skills : SEO, Electronics, Computer Hardware, Internet Marketing
• Flight Web Services : Galileo, Amadeus, Sabre, Radixx Connect Point
• Bus Web Services : TicketSimply, RedBus, Seat Seller
• Hotel Web Services : HotelBeds, DOTW, Galileo Room Master, Miki, TBO, EAN,Travco, CTN Tours,
Al Rais, QuantumReservation, WhiteSands, RezLive
EXTRA CURRICULAR ACTIVITIES
•1st Prize winner of Complete USA Specialist by Travelport
•Prize winner of Brand USA Promotion by Travelport
•Prize winner of Visit California Promotion by Travelport
•Prize winner of Hong Kong - Asia’s Cruise Hub
• Active Member of Motorola Feedback Network. Involved in testing of Android releases on Motorola
Phones, prior to public release.
• Published a complete guide on GSM SIM cloning in gsmhosting forum.
• Involved in several electronic projects.
PERSONAL DETAILS
Nationality : Indian
Passport No : L6082283
Validity : 15-Dec-2023
Place of Issue : Kochi, India
Date of Birth : 27-Aug-1981
Gender : Male
Languages Known : English, Malayalam