MIDCOM Support Status : QUARTER 1 (15-May-2019 to 15-August-2

Legends
Open
WIP
Awaiting Customer Response
Completed
Closed

Issue_Summary
Issues in Progress
Issues Closed
Total Issues
Total SLA (Hours)

Report_Summary
Report in Progress
Report Closed
Total Reports
Total SLA (Hours)
UARTER 1 (15-May-2019 to 15-August-2019)

Legends
Customer raised an issue
Consultant is working on the issue
Consultant waiting for response from customer
Issue is completed not yet confirmed by customer
Issue is completed and confirmed by customer

Issue_Summary
12
28
40
479
Total AMS SLA (Hours)

Report_Summary
4
0
4
223
702
 Report Number Short Description
SR Number

TPDR.2019.001 Vendors Aging Reports

SRT/9917/2019

TPDR.2019.002 Export Invoice MM

SRT/9919/2019

TPDR.2019.003 Customs Export Invoice SD

SRT/9923/2019

Conversion of UOM from KG to

TPDR.2019.004 fat and snf
SRT/9918/2019

TPDR.2019.005 Invoice support to SES for TRANS

Debtors Aging Report

PO Approval process

Sales Forecast (customer/ sales

rep /manager)

Dashboards

Invoice Proof Document to be upl

Installments for Loans

Shelf life expiration date

report

Sales & Stock Report

Production order input and
output parameters comparison
report
AUC Report

Custom report for stock

Stock & Freight Condition

Batch number tracking

VAT, WHT, PAYEE &NSF return

Enhancement

Batch Management alarm

Production order cost

Licences and permit

requirements

Enhancement

ZReport for Pick List

Damage reports

Cash Flow Analysis

Automatic PO and Automatic GRN

Fill Rate Analysis Report

Cost variance

GL Mapping

Rejection report

EAN Number creation

Vendors rating

Separation of Midcom Profit

center

Monthly rejection report

Mandatory for Payment

Payment for a specific period.

Inventory aging report

Creation of Location in Plants

Automatic Bank Reconciliation

Configuration for po and migo

Quotation Printout

Quality Configuration
Integrating SAP with Legacy

Restriction Process

Approval configuration

Write Off Configuration

Grn set up

EAN Configuration
 Long Description Open Date & Time Close Date & Time Priority

Vendors Aging Reports 29-07-2019, 15:07:00 1

Export Invoice MM 29-07-2019, 18:52:00 1

Development of new Customs Export 29-07-2019, 09:06:00 1

Invoice SD

Conversion of UOM from KG to fat and snf 30-07-2019, 10:58:00 1

1
Invoice support to SES for TRANSPORT

2
Debtors Aging Report

2
PO Approval process

Sales Forecast (customer/ sales rep 2

/manager)

2
Dashboards

2
Invoice Proof Document to be uploaded.

3
Installments for Loans

Shelf life expiration date 3

report

3
Sales & Stock Report

Production order input and output 3

parameters comparison report
 4
AUC Report

4
Custom report for stock

4
Stock & Freight Condition

4
Batch number tracking

5
VAT, WHT, PAYEE &NSF return

5
Enhancement

5
Batch Management alarm

5
Production order cost

6
Licences and permit requirements

6
Enhancement

6
ZReport for Pick List

6
Damage reports

7
Cash Flow Analysis

7
Automatic PO and Automatic GRN

7
Fill Rate Analysis Report
 7
Cost variance

8
GL Mapping

8
Rejection report

8
EAN Number creation

8
Vendors rating

9
Separation of Midcom Profit center

9
Monthly rejection report

9
Mandatory for Payment

10
Payment for a specific period.

10
Inventory aging report

10
Creation of Location in Plants

11
Automatic Bank Reconciliation

11
Configuration for po and migo

11
Quotation Printout

12
Quality Configuration
 12
Integrating SAP with Legacy

13
Restriction Process

14
Approval configuration

15
Write Off Configuration

16
Grn set up

17
EAN Configuration
 Functional

SLA (Hours)
Status

Awaiting Customer Response 20

WIP 30

WIP 16

WIP 30
13/08 : Requseted for Vendor Grouping Details
12/08 : user asked for change in report
Functional
12/08 : The Report has been moved From TS1 Instance to Devolpment Instance.
03/08 : Waiting for technical development Comments Status
02/08 : Report Confirmation given
24/07 : Changes in aging bucket list
18/07
12/08:
21/08;:Waiting
Functional
Had forwith
a call Testing
configurational
userand requested
documents
to explain andsome
to testchanges in report
the enhancement
02/07 : Had
Gavea inputs
call withto user
Technical Team Awaiting Customer Response
12/08: Had a call with user to discuss for new enhancement on the existing work
06/06
08/08: :Follow
Assignedup to aiswarya
08/08 : follow up and working for the enhancement
06/08:
07/08 :Asked configurational
arranged the call withdocuments
user discusstoinformation
user
02/08: Doing some configuration steps
06/08 : requested the technical documents for the enhancement work WIP
01/08:
03/08 :Studying business scenario
solution confirmation from the user for new enhancement
30/07:
02/08 :Analysing
Suggestedthe therequirement
multiple solutions to this new enhancement
29/07: Had a call with
01/08 : studied in detail user
about the received technical information
30/07 : User
Gavegiven
inputsa todetails aboutTeam
Technical requirement WIP
29/07:Assigned
30/07 :: Functionalto
arranged the loganathan
call with the user
08/08 testing
29/07
30/07 :: Functional
requested testing
technical information
and requested in detail
some to the in
changes user
outout
23/07 : Gave inputs to technical
26/07 : Clarified technical doubts team
16/07 WIP
20/07 :: arranged
Gave input a to
calltechnical
with user to discuss about the new enhancement
team
20/06 :: Requirements
29/06 Gave inputs to gathering
the technical
fromteam
user
10/06
29/06 :: studied
Assignedthe to entire business process of pearl dairy
Karthikeyan
06/06: Had a call with user to get the total client requirements.
06/06 : Assigned to Suresh Ram
 23/07 : Gave it to Functional Unit Testing For Ageing Buckets.
22/07 : Conditions Added for Ageing Buckets , Error Message Included.
19/07 : Included Ageing Bucket Field in Input Parameter.
08/08
18/07 : Testing
Waitingon forProcessing
Functional Unit Testing.
07/08
17/07 : Testing
Gave toEnhanced
FunctionalForm team to Check Due and No Due amount.
06/08
16/07 : Development
Tried to Implementon Dev Due insNo Due Logic.
08/08:
15/07 :Waiting
05/08 Testing for
Started with the Functional
Functional
to build Due andConsultant TestingLogic
NoDue for the Exepected Output
Code
07/08:
02/08 Testing
10/07 : working
Studied by the Technical
on enhanced
about the Logic for
billing Technical
behind form Due DateErrors
06/08: Technical
09/07 :Implementing
01/08 working program
Extra Fields Code
Added forFrontEnd.
code
in Changing
under the View
various inputs
05/08:
31/07 :Implementing
Development Code
and for
Testing
08/07 Waiting to confirm Fields Comments Changing
on trial the View
instance
For Input Parameters from Functional Team .
SLA (Hours) 03/08:
05/07 :Implementing
30/07 Program
Front Endcode Code
under
Designing for Changing
indevelopment
Local the View
Instance.
02/08:
29/07 Implementing
04/07 : Developing
RequirementProgramCode
Gathering for
CodeChanging
From the View
on Customer
Functional. Exit/BADI
01/08:
26/07 :Changing
Analyzing the View
Program/Code of the
03/07 Started to learn Vendor Ageing Report. Report
on to
Customer SideExit/BADI
by Side According to the Requirement
47 31/07:
02/07 Attended Demo For Vendor Ageing Report From Report
25/07 :Another
AnalyzingModifications
suitable to
Customer Be Made
exit - in
BADIDeveloped is Gathered
Functional Team. From Functional
30/07:
24/07 :Testing by to
Studying
Assigned theMaria
about Functionalinputfor
theNithi forExepected
Enhancement Output
29/07:
23/07 :Testing by the
Functional Technical
Input gathering for for
Technical
carriage Errors
details in billing form
26/07:
22/07 :Implementing
Functional Input Code for the Modifications
Gathering for Enhancement in billing form
0 No Technical
25/07:
19/07 :Implementing
Checked and testedCode for main thewindow
Modifications
layout for various data processing
24/07:
18/07 :Implementing
Input parameter Code for thewith
is tested Modifications
various input options for data efficiency
23/07:
17/07 :Implementing
Tested each sub Code for theand
windows Modifications
its data processing
22/07:
16/07 :Modifing
Text Fieldsthe
areClassical
createdReportwithinto theAlv subReport According
windows to definition
for data the Requirement
40 19/07:
15/07 :Modifications
Each table data to isBepopulated
Made in Developed Report is Gathered
under the respective sub window From Functional
18/07:
12/07 :Modifications
Created Tablestofor Bevarious
Made in Developed
fields populated Report is Gathered
respective to theFromgivenFunctional
Billing doc number
17/07: Testing by the Functional for Exepected Output
11/07 : Within sub windows,graphic content such as company logo is inserted
16/07:
10/07 :Testing
variousbysubthe Technical
windows for Technical
created under the Errors
main window
40 15/07:
09/07 :Classical
By givingReport
Bill docDeveloped for the Comparison
number respective Report
field data will be gathered into the respective internal tables
12/07:
08/07 :Developing
Main alongQueries
with subfor Generatiang
window for headerReport Including
data All Fields
information is created
11/07: Developing Queries for Generatiang
05/07 : Main Window is created within the page where smartformReport Including All Fields
exist
10/07:
04/07 :Developing Queries
After completing for Generatiang
program logic ,started Report Including
creating pageAll
forFields
smartform
09/07:
03/07 :Developing
Global DataQueries
along with for Generatiang
respective Internal Reportand Including
workareaAll Fields
created
08/07:
02/07 :Developing Queries
Definied Global DataforforGeneratiang
the Input and Report Including
output All Fields
Parameters
06/07:
01/07 :Developing
ProcessingLogic for Caculating
Initialization for Input FatandandOutput
Snf Custom Fields
Parameter
05/07:
28/06 :Developing Logic forand
Defined structures Caculating
required Fat and within
fields Snf Custom Fields
that structures
04/07:
27/06 :Developing Logic for
Defined program logicCaculating
in program Fatforandsmartform
Snf Custom Fields
03/07:
26/06 :Developing Logic for Caculating
program development in processing Fat and Snf Custom Fields
02/07: Started to Implement the
25/06 : Based on Reqirement started developingCoding Part program
01/07:
24/06 :Getting Calculations
Developed Overall layoutfor thewith CustomfieldsFields From
required forthe Functional
smartform
28/06:
21/06 :Getting
StartedCalculations
Working Smartform for the CustomBased on Fields From the Functional
Reqirement
27/06:
20/06 :Getting Calculations
Requirement Gathered for the
fromCustom
Functional Fields From the Functional
26/06: Getting Input Fields From the Functional
25/06: Getting Tables and Fields From the Functional
24/06: Getting Tables and Fields From the Functional
21/06: Requirement Gathering From the Functional About Tables and Fields
20/06: Requirement Gathering From the Functional About the Details of Report
 Functional Technical Total
Module Responsibility Responsibility SLA (Hours)

Finance Aiswarya Maria Nithi 67

MM Loganathan - 30

SD Suresh Ram Aravind 56

PP & QM Karthikeyan Nandadeepan 70

Suresh & Loganathan

SD& MM 0

Finance 0

MM 0

SD 0

PP & QM 0

SD& MM 0

Finance 0

MM 0

SD 0

PP & QM 0
Finance 0

MM 0

SD 0

PP & QM 0

Finance 0

MM 0

SD 0

PP & QM 0

Finance 0

MM 0

SD 0

PP & QM 0

Finance 0

MM 0

SD 0
PP & QM 0

Finance 0

MM 0

SD 0

PP & QM 0

Finance 0

MM 0

SD 0

Finance 0

MM 0

SD 0

Finance 0

MM 0

SD 0

MM 0
SD 0

MM 0

MM 0

MM 0

MM 0

MM 0
 SR Number Ticket Number Short Description

SRT/8122/2019 TPD.2019.05.001 Low Value Asset

SRT/8137/2019 TPD.2019.05.002 Exchange Rate Difference

SRT/8138/2019 TPD.2019.05.003 Addition of GL in FSV

SRT/8163/2019 TPD.2019.06.001 Required delivery date

SRT/8170/2019 TPD.2019.06.002 Production system GUI Logon Issue

SRT/8169/2019 TPD.2019.06.003 Fw: SAP RUN TIME ERROR

SRT/8635/2019 TPD.2019.06.004 Error while trying to access SAP - Urgent

SRT/8641/2019 TPD.2019.06.005 New Allocations for RouteSales Vehicle

SRT/8783/2019 TPD.2019.06.006 AUC Report

SRT/8144/2019 TPD.2019.06.007 Scheduled Backup

SRT/8144/2019 Report 1 Vendors Aging Reports

SRT/9114/2019 TPD.2019.07.001 Creation of new condition for PO

SRT/9037/2019 TPD.2019.07.002 Posting Period Issue

GRN reversed but nt getting cleared in GRIR against
SRT/9118/2019 TPD.2019.07.003 original MIGO_GR Entry
SRT/9152/2019 TPD.2019.07.004 Change in Location names

SRT/9165/2019 TPD.2019.07.005 Reversal of PI document

SRT/9428/2019 TPD.2019.07.006 Reversal for Can 50 ltrs - Item Category Determination

SRT/9302/2019 TPD.2019.07.007 Creation of new location

SRT/9386/2019 TPD.2019.07.008 Automatic Clearing

SRT/9579/2019 TPD.2019.07.009 Create new location in SAP // under 4100

SRT/9612/2019 TPD.2019.07.010 Error in internal order settlement

SRT/9623/2019 TPD.2019.07.011 No automatic Posting allowed

SRT/9727/2019 TPD.2019.07.012 Item code creation

SRT/9837/2019 TPD.2019.07.013 New : Addition of GL in FSV3

SRT/9864/2019 TPD.2019.07.014 Butter : Inspection Lot

SRT/9922/2019 TPD.2019.07.015 Copy of COA Sample for SAP

SRT/10068/2019 TPD.2019.08.001 Zero Balance coming while Clearing document

SRT/10069/2019 TPD.2019.08.002 Issue in Stock Write - off

SRT/10324/2019 TPD.2019.08.003 Raw milk Sales

SRT/10388/2019 TPD.2019.08.004 No Profit center used

SRT/10494/2019 TPD.2019.08.005 PROD not connected

TPD.2019.08.006 Material Group of Yogurt Main
SRT/10617/2019
 TPD.2019.08.007 Material Group of Yoghurt for SD
SRT/10614/2019
TPD.2019.08.008 Addition of new COA Class for YOGHURT
SRT/10616/2019
TPD.2019.08.009 Batch Management of Yoghurt.
SRT/10616/2019
SRT/10618/2019 TPD.2019.08.010 Reversal of Auc transactions
SRT/10670/2019 TPD.2019.08.011 Condition on PO for cost sharing
SRT/10723/2019 TPD.2019.08.012 COA parameters for SAP

SRT/10722/2019 TPD.2019.08.013 Edit product code in COA

SRT/10721/2019 TPD.2019.08.014 Addition of remarks in COA

 Long Description
low value asset max.amount exceeded. no posting allowed
Ex.rate diff.accts are incomplete for account 0000159150 currency UGX
Addition of GL in FSV
Automatic proposal of required delivery date in sales order
Unable to Logon to Production system using SAP GUI. It throws "Rabax using sapgui logon".
ABAP Dump Error "DBIF_RTAB_SQL_ERROR" & "DBSQL_SQL_ERROR" created repeatedly.
SAP could not be logged in production system.
Fw: New Allocations for RouteSales Vehicle : Storage Location creation
AUC Report For Capitallized Asset
Full Data backup scheduled as daily activity.
Vendors Aging Reports and SOA needs to be developed.
Creation of new condition for PO
Posting Period Issue
GRN reversed but nt getting cleared in GRIR against original MIGO_GR Entry
change in Location names from old to new names
Reversal of PI document
Reversal for Can 50 ltrs - Item Category Determination
Creation of new location
Automatic Clearing
Create new location in SAP // under 4100
Error in internal order settlement
No automatic Posting allowed
Item code creation
New : Addition of GL in FSV3
Butter : Inspection Lot
Copy of COA Sample for SAP
Zero Balance coming while Clearing document
Issue in Stock Write - off
Raw milk Sales
No Profit center used
Unable to connect SAP PROD system
Material Group of Yogurt Main
Material Group of Yoghurt for SD

Addition of new COA Class for YOGHURT

Batch Management of Yoghurt.

Reversal of Auc transactions

Condition on PO for cost sharing
COA parameters for SAP

Edit product code in COA

Addition of remarks in COA

 Open Date & Time Close Date & Time Status SLA (Hours)
18-05-2019, 12:00:00 12-07-2019, 12:53:00 Closed 22
23-05-2019, 14:30:00 10-07-2019,13:40:00 Closed 10
28-05-2019, 16:30:00 25-07-2019,16:19:00 Closed 33
10.06.2019, 20:00:00 17.06.2019, 16:05:00 Closed 06
06-06-2019, 14:30:00 27-06-2019, 15:30:00 Closed 16
12-06-2019, 19:24:00 27-06-2019, 15:30:00 Closed 6
28-06-2019, 21:46:00 29-06-2019, 15:56:00 Closed 6
25-06-2019, 14:15:00 16-07-2019, 13:35:00 Closed 10
28-06-2019, 17:45:00 24-07-2019,12:52:00 Closed 5
12-06-2019, 21:00:00 12-06-2019, 21:30:00 Closed 3
06-06-2019 , 20:00:00 24-07-2019,15:26:00 Closed 14
09-07-2019, 09:00:00 WIP 35
09-07-2019, 16:00:00 12-07-2019, 12:53:00 Closed 7
10-07-2019,15:20:00 16-07-2019, 19:16:00 Closed 14
11-07-2019,10:00:00 12-07-2019, 12:30:00 Closed 10
11-07-20191, 13:25:00 12-07-2019,17:36:00 Closed 8
12-07-2019, 17:39:00 19-07-2019,18:05:00 Closed 5
15-07-2019, 15:51:00 16-07-2019,12:37:00 Closed 6
17-07-2019,16:09:00 18-07-2019, 10:03:00 Closed 3
22-07-2019, 17:06:00 25-07-2019,15:17:00 Closed 6
22-07-2019,22:19:00 05-08-2019, 14:13:00 Closed 4
23-07-2019,14:14:00 23-07-2019,16:21:00 Closed 2
24-07-2019,21:23:00 16-08-2019, 15:50:00 Closed 26
25-07-2019,16:19:00 08-08-2019, 15:56;00 Closed 22
27-07-2019,14:37:00 16-08-2019, 15:50:00 Closed 21
29-07-2019,18:44:00 WIP 23
01-08-2019,11:57:00 WIP 35
01-08-2019,11:48:00 01-08-2019, 18:00:00 Closed 4
06-08-2019, 18:24:00 Completed 20
06-08-2019, 19:30:00 WIP 35
08-08-2019, 21:46:00 08-08-2019, 02:05:00 Closed 5
12-08-2019, 15:00:00 13-08-2019, 29:05:00 Closed 10
12-08-2019, 15:00:00 16-08-2019, 15:50:00 Closed 12

13-08-2019, 10:00:00 WIP 4

13-08-2019, 10:00:00 WIP 2

13-08-2019,17:52:00 WIP 15
14-08-2019, 16:03:00 WIP 5
14-08-2019, 14:07:00 WIP 5

WIP 5
13-08-2019, 10:00:00
WIP 5
13-08-2019, 10:00:00
Priority Module
P3 Finance
P3 Finance
P3 Finance
P3 Sale and Distribution
P1 Basis
P3 Basis
P1 Basis
P3 MM
P3 Finance
P1 Basis
P3 Finance
P3 MM & Finance
P3 Finance
P2 Finance
P3 MM
P1 MM
P3 Sale and Distribution
P1 MM
P3 Finance
P3 MM
P2 Finance
P3 Finance
P3 MM
P3 Finance
P3 QM & SD
P3 MM & QM
P1 Finance
P2 MM
P3 SD
P3 Finance
P1 BASIS
P2 MM
P3 MM

P3 MM

P3 MM
P3 Finance
P3 MM
P3 QM

P3 QM

P3 QM
 Ticket Number Short Description

TPD.2019.07.001 Creation of new condition for PO

TPD.2019.07.010 Error in internal order settlement

TPD.2019.07.012 Item code creation

TPD.2019.07.013 New : Addition of GL in FSV3

TPD.2019.07.014 Butter : Inspection Lot

TPD.2019.07.015 Copy of COA Sample for SAP

TPD.2019.08.001 Zero Balance coming while Clearing document

TPD.2019.08.002 Issue in Stock Write - off

TPD.2019.08.003 Raw milk sales

TPD.2019.08.004 No Profit center used

TPD.2019.08.005 PROD not connected

TPD.2019.08.006 Material Group of Yogurt Main

TPD.2019.08.007 Material Group of Yoghurt for SD

TPD.2019.08.008 Addition of new COA Class for YOGHURT

TPD.2019.08.009 Batch Management of Yoghurt.

TPD.2019.08.010 Reversal of Auc transactions

TPD.2019.08.011 Condition on PO for cost sharing

TPD.2019.08.012 COA parameters for SAP

TPD.2019.08.013 Edit product code in COA

TPD.2019.08.014 Addition of remarks in COA

August

Issues from July 6

Issues Reported in August 14

 Issues WIP 12

Issues Closed 8

Total Issues 20

Issues Carry forwarded to September 12

Total Hours in August 253

 Long Description Open Date & Time Close Date & Time

Creation of new condition for PO 09-07-2019, 09:00:00

Error in internal order settlement 22-07-2019,22:19:00 05-08-2019, 14:13:00

Item code creation 24-07-2019,21:23:00 16-08-2019, 15:50:00

New : Addition of GL in FSV3 25-07-2019,16:19:00 16-08-2019, 15:50:00

Butter : Inspection Lot 27-07-2019,14:37:00 08-08-2019, 15:56;00

Copy of COA Sample for SAP 29-07-2019,18:44:2019

Zero Balance coming while Clearing document 01-08-2019,11:57:00

Issue in Stock Write - off 01-08-2019,11:48:00 01-08-2019, 18:00:00

Raw milk Sales 06-08-2019, 18:24:00

No Profit center used 06-08-2019, 19:30:00

Unable to connect SAP PROD system 08-08-2019, 21:58:00 08-08-2019, 02:05:00

Material Group of Yogurt Main 12-08-2019, 15:00:00 13-08-2019, 29:05:00

Material Group of Yoghurt for SD 12-08-2019, 15:00:00 16-08-2019, 15:50:00

Addition of new COA Class for YOGHURT 13-08-2019, 10:00:00

Batch Management of Yoghurt. 13-08-2019, 10:00:00

Reversal of Auc transactions 13-08-2019,17:52:00

Condition on PO for cost sharing 14-08-2019, 16:03:00

COA parameters for SAP 14-08-2019, 14:07:00

Edit product code in COA 13-08-2019, 10:00:00

Addition of remarks in COA 13-08-2019, 10:00:00

 Status SLA (Hours) Priority

WIP 20 P2

Closed 0 P3

Closed 20 P3

Closed 15 P3

Closed 15 P3

Completed 21 P3

WIP 35 P1

Closed 4 P2

Completed 20 P3

WIP 35 P3

Closed 5 P1

Closed 10 P2

Closed 12 P3

WIP 4 P3

WIP 2 P3

WIP 15 P3

WIP 5 P3

WIP 5 P3

WIP 5 P3

WIP 5 P3
23/07 : Follow up. Awaiting customer response
23/07 : User asked clarification for testing po condition type.
19/07 : Awaiting askeduser response to move TR from andquality to PROD
13/08:
19/07 :User to add batch management classification
Configuration moved to QA for testing
16/07 : for newup material yogurt
Follow
Creating material group as per requirement
16/07 :ProvidedConfigured the steps in DEV server
12/08: a solution
11/07 : Had Follow up with user
a call
10/07 : User Asked Clarification
asked clarificationto user in item code
10/07 : Studied about the Comments
problem Module
13/08:
09/08 : Follow
Follow -up
up
10/07
05/08 ::AwaitingAssigned
User
Issueasked
ClosedtotoLoganathan
add remarks
02/08: customer responseinto COAclose the issue
05/08
03/08
12/08: :
: Follow
Had
Follow
a up
call
up with user, provided solution to create MM & Finance
26/07:
09/08 Follow up.
01/08
01/08 ::: characteristics
Preapred
Follow
Follow up
up solution Document
08/08: Documents received
31/07 :Follow-up
Follow
User upwith
asked clarification QA about
25/07: Had a call theinuser, waiting addforcharacteristics
the documents Finance
07/08
30/07 : Replicating
::Provided
Folllow up issue
09/08:
25/07 Analysing a solution
about the requirement
07/08:
28/07 ::Working
Folllow in QA
up server to solve the issue
09/08:
24/07 User asked
Assigned to aLoganathan
clarification MM & QM
06/08
25/07 :
: Had a
Awaiting call with
user user
response
08/08: Awaiting user response
30/07: Working for
Changes moved issue tofor Prod
07/08:: AssignedProvided solution requirement
29/07 Changes to
movedAnbazhagan
to QA and tested Finance
07/08: User asked clarification about quality parameters
07/08:Had Changes
a Exit made
call with in DEV and
user tested
06/08 : User development in DEV
Assigned
05/08: to Aiswarya
Provided solution for COA QM
05/08 :provided
Prototypea shown toforuser and user accepted
14/08:
05/08::User Arranged solution
a call with user the error occured for this new scenario
03/08 exit Development in local instance
13/08:
29/07 ::Config Assigned moved
tofor touser
PROD
Loganathan and had a call
& Anbazhagan withblock
user MM & QM
02/08 User asked exit and profit centre
12/08
14/08: : arranged
provided aa call
solutionwith a
for user
the and
error tested
occured the config
for this in QAscenario
new
01/08
01/08 : Provided Solution
09/08
13/08: :::Config
Issue Resolved
started toto
moved configure
to PROD in client
and had deva system
callticket.
with user
01/08 Assigned
Awaiting user Aiswarya
response to close the Finance
08/08:
12/08 : analysed
arranged the
a existing
call with aGL acnt
user and configure
tested in dev
the system
config in QA
01/08
07/08: : Provided Solution
09/08 :Suggested
started totoaconfigure
solution in forclient
this new scenario
dev system
01/08:
07/08: Assigned
Arranged a Loganathan
call with user and discussed the issue MM
08/08:
14/08 analysed
:Studied
Enhancement the existing GL
development acnt configure
in DEV in dev system
06/08:
07/08: about issue and gathered the requirement
09/08 ::Suggested
Arranged a solution
acall with user for this new scenario
06/08
07/08: Assigned
Arranged to
a Suresh
call with user and discussed the issue SD
08/08 : Analysed the second issue
06/08::Studied
07/08 User exitabout issue andin
Development gathered the requirement
local instance for PC Block
06/08
07/08 :
: Assigned
User asked to Suresh
for profit centre block Finance
08/08 : Restarted the HANA PROD server. Issue resolved.
08/08 and TB
:Issue
Jump mismatch
server was down ,so unable to connect HANA Studio & through Putty
13/08: Resolved
06/08 : Assigned
as well to to Aiswarya
check theresponse
PROD Database. BASIS
13/08: Awaiting customer
08/08 : The Assigned to Azar
given setup has been moved to PROD
12/08: Had a call with the user MM
Analysing about the requirement
12/08: Had Assigned
a calltowithLoganathan
the user MM
16/08: Follow-upAnalysing about the requirement
12/08: Had Assigned
a calltowithLoganathan
the user MM
16/08: Follow Analysingup about the requirement
12/08: Had Assigned
a calltowithLoganathan
the user MM
Analysing about the requirement
Assigned to Loganathan Finance
14/08
16/08:: Replicating
Had a call with issue thein user
DEV
13/08 : Assigned Asked a callto Aiswarya
with user MM
Analysing
16/08: Had a call with the userabout the requirement
14/08: Assigned to Anbazhagan/Arun
Asked a call with user QM
14/08: Noted and
16/08: Had a call with the user Analysing about the requirement
13/08: Assigned to Arun/Anbazhagan
Asked a call with user QM
14/08: Noted and Analysing about the requirement
13/08: Assigned to Anbazhagan/Arun QM
Ticket Number Short Description

TPD.2019.05.001 Low Value Asset

TPD.2019.05.002 Exchange Rate Difference

TPD.2019.05.003 Addition of GL in FSV

TPD.2019.06.005 New Allocations for RouteSales Vehicle

TPD.2019.06.006 AUC Report

Report 1 Vendors Aging Reports

TPD.2019.07.001 Creation of new condition for PO

TPD.2019.07.002 Posting Period Issue

GRN reversed but nt getting cleared in

TPD.2019.07.003 GRIR against original MIGO_GR Entry

TPD.2019.07.004 Change in Location names

TPD.2019.07.005 Reversal of PI document

TPD.2019.07.006 Reversal for Can 50 ltrs

TPD.2019.07.007 Creation of new location

TPD.2019.07.008 Automatic Clearing

TPD.2019.07.009 create new location in SAP // under 4100

TPD.2019.07.010 Error in internal order settlement

TPD.2019.07.011 No automatic Posting allowed

 TPD.2019.07.012 Item code creation

TPD.2019.07.013 New : Addition of GL in FSV3

TPD.2019.07.014 Butter : Inspection Lot

TPD.2019.07.015 Copy of COA Sample for SAP

JULY

Issues from June 6

Issues Reported in July 15

Issues Closed 15

Total Issues 21

Issues Carry forwarded to August 6

Total Hours in July 145

 Long Description Open Date & Time

low value asset max.amount exceeded. no posting allowed 18-05-2019, 12:00:00

Ex.rate diff.accts are incomplete for account 0000159150 currency UGX 23-05-2019, 14:30:00

Addition of GL in FSV 28-05-2019, 16:30:00

Fw: New Allocations for RouteSales Vehicle : Storage Location creation 25-06-2019, 14:15:00

AUC Report For Capitallized Asset 28-06-2019, 17:45:00

Vendors Aging Reports and SOA needs to be developed. 06-06-2019 , 20:00:00

Creation of new condition for PO 09-07-2019, 09:00:00

Posting Period Issue 09-07-2019, 16:00:00

GRN reversed but nt getting cleared in GRIR against original MIGO_GR 10-07-2019,15:20:00
Entry

change in Location names from old to new names 11-07-2019,10:00:00

Reversal of PI document 11-07-20191, 13:25:00

Reversal for Can 50 ltrs 12-07-2019, 17:39:00

Creation of new location 15-07-2019, 15:51:00

Automatic Clearing 17-07-2019,16:09:00

create new location in SAP // under 4100 22-07-2019, 17:06:00

Error in internal order settlement 22-07-2019,22:19:00

No automatic Posting allowed 23-07-2019,14:14:00

Item code creation 24-07-2019,21:23:00

New : Addition of GL in FSV3 25-07-2019,16:19:00

Butter : Inspection Lot 27-07-2019,14:37:00

Copy of COA Sample for SAP 29-07-2019,18:44:2019

 Close Date & Time Status SLA (Hours)

12-07-2019, 12:53:00 Closed 8

10-07-2019,13:40:00 Closed 8

25-07-2019,16:19:00 Closed 20

16-07-2019, 13:35:00 Closed 6

24-07-2019,12:52:00 Closed 1

24-07-2019,15:26:00 Closed 1

WIP 15

12-07-2019, 12:53:00 Closed 7

16-07-2019, 19:16:00 Closed 14

12-07-2019, 12:30:00 Closed 10

12-07-2019,17:36:00 Closed 8

19-07-2019,18:05:00 Closed 5

16-07-2019,12:37:00 Closed 6

18-07-2019, 10:03:00 Closed 3

25-07-2019,15:17:00 Closed 6

Awaiting Customer Response 4

23-07-2019,16:21:00 Closed 2
WIP 6

WIP 7

WIP 6

WIP 2
Priority

P3

P3

P3

P3

P3

P3

P2

P3

P3

P3

P1

P3

P1

P3

P3

P3

P3
P3

P3

P3

P3
11/07: Configuration done in DEV and Tested
Configuration Moved to QA and Comments
Tested
Configuration Moved to Prod
User has to test anad confirm
10/07 : User Gave change in Value
09/07:
10/07 ::Configuration
25/07 Awaiting userdone
Issue Resolved response in DEV and Tested
09/07: Configuration done in to
Configuration
Changes moved Moved to Prod DEV QAandandTested
Tested
Configuration
Changes moved
Configuration Moved
Moved to QAto toandProd
QA tested
and Tested
User has to
Changes made
Configuration test and
in
Moved DEV confirm
toandProdtested
24/07 : User
Additional Changes
has to test anad confirmgivenn by Cient
23/07 : changes made in Prod
19/07 : Ledgers moved to Prod
19/07 : No missing
11/07:Awaiting userledgers
responce where foundthe
to close in 'QA'
ticketclient '100' and user 'EMIFI' asked
28/06 : Follow
customer
10/07:Resolved up
theregrading
issue that
18/07
03/07 Discussed
User reviewed
: Configuring
09/07:Waiting about
theand
for approval Vendor
setups ingroruping
informed
to move Localabout
the missing
instance
request ledgers
to production server
25/06
17/07
02/07 :
: Clarification
Need
Working with given
Confirmation Developer
08/07: Issue completed in dev server from user to move to PROD
24/06
17/07 :: Customer
01/07 Added Given
Inputs New Raised
GL aFSV
byincient queryin DEV and Moved to QA
18/06
01/07 :: Queried
RequstedClient
for Inputsregarding
to clientextraction of vendors
17/06
28/06 :: Followup
Clarification provide
12/06
28/06 :: Requested
User askedclient regarding Extraction from PROD
for Clarification
23/07:Follow up. Awaiting
28/06 : Assigned to Aiswarya customer response
23/07: User asked clarification
12/06 : Clarified client about extractoion for testingprocess
po condition type.
19/07: Awaiting user response to move
11/06 : Explained client about the vendor grouping TR from quality to PROD
process
19/07:Configuration
and advantages moved to QA account
of vendor for testing
group
16/07:Follow
Client up
queried about the extraction process
16/07:Configured
Requestedthe steps
client aboutin DEV theserver
ways to group vendors
10/07
11/07 :
: Issue
Follow Resolved
up
10/06 : Found ways to group vendors via LSMW
10/07
09/06 ::Asked
10/07: Explained
Analyse the process
Clarification
current to user
business to user and guided to make necessary changes.
process
09/07
10/07 :
: Assigned
Studied to
about Aiswarya
06/06 : Assigned to Aiswarya the problem
16/07 Requested
10/07 : Analysed
Assigned to
theuser regarding Period Opening T-codes
Loganathan
issue.
15/07 : Had a call with user and explained the issue.
11/07 : Arranaged a call with user
10/07 : Assigned
11/07:Follw up to Aiswarya
11/07: Changed the storage location names in dev server
11/07 : Studied about the problem
11/07 : Assigned to Loganathan
11/07 : Issue Resolved waiting for User confirmation
"19/07 :Had
Issue Resolved
a call with user
19/07 : Configuration setups done in DEV and tested
Assigned to Loganathan
Configuration setups moved to QA and tested
Configuration setups moved to Prod
18/07 : Gave user the clarfication about the issue
16/07
16/07 :: Issue
checkedResolved
the cofiguration in prod server with the scenario
16/07
15/07 :: Created all the the
Studied about loactions
issue and in DEV
requested a requirement in detail
12/07 : Moved
Assigned to to
QASuresh
and Tested"
Moved to Prod
17/07
15/07 :: Assigned
Assigned to to Aiswarya
Loganathan
Gave Calarification about issue.
22/07 : Awaiting
Assignedresponse
to Loganathan
Done configuration in DEV and moved into QA.
23/07: Configuration moved into PROD
Awaiting
31/07 : Follow up customer response.
30/07 : Follow up
29/07 : Follow up
23/07 : Had a call with user and resolved issue
23/07 : Checking the issue in DEV
22/07
23/07 :: Assigned
Clarfied theto Aiswarya
issue
23/07 : Assigned to Aiswarya
26/07: Follow up.
Documents received
31/07
25/07::Had
Follow upwith the user, waiting for the documents
a call
30/07
25/07 :: Folllow
Analysingupabout the requirement
28/07
24/07 :: Folllow
Assignedupto Loganathan
25/07 : Awaiting user response
Changes moved to Prod
Changes moved to QA and tested
Changes made
30/07 : Replicating issueininDEV
QAand tested
Assigned to Aiswarya
29/07 : Assigned to Anbazhagan

29/07 : Assigned to Anbazhagan

Module

Finance

Finance

Finance

MM

Finance

Finance

MM

Finance

Finance

MM

MM

SD

MM

Finance

MM

Finance

Finance
 MM

Finance

QM

QM
 Ticket Number Short Description

TPD.2019.05.001 Low Value Asset

TPD.2019.05.002 Exchange Rate Difference

TPD.2019.05.003 Addition of GL in FSV

TPD.2019.06.001 Required delivery date

TPD.2019.06.002 Production system GUI Logon Issue

TPD.2019.06.003 ABAP Dump Error

TPD.2019.06.004 Error while trying to access SAP - Urgent

TPD.2019.06.005 New Allocations for Route Sales Vehicle

TPD.2019.06.006 AUC Report

TPD.2019.06.007 Scheduled Backup

Report 1 Vendor Aging Report

JUNE
Issues from May 3
Issues Reported in June 8
Issues Closed 5
Total Issues 11
Issues Carry forwarded to July 6
Total Hours in June 52
 Long Description

low value asset max.amount exceeded. no posting allowed

Ex.rate diff.accts are incomplete for account 0000159150 currency UGX

Addition of GL in FSV

Automatic proposal of required delivery date in sales order

Unable to Logon to Production system using SAP GUI. It throws "Rabax using sapgui logon".

ABAP Dump Error "DBIF_RTAB_SQL_ERROR" & "DBSQL_SQL_ERROR" created repeatedly.

SAP could not be logged in production system.

Fw: New Allocations for Route Sales Vehicle : Storage Location creation

AUC Report For Capitallized Asset

Full Data backup scheduled as daily activity.

Vendor Aging Report : Grouping of Vendors

Open Date & Time Close Date & Time Status

18-05-2019, 12:00:00 Awaiting Customer Response

23-05-2019, 14:30:00 Awaiting Customer Response

28-05-2019, 16:30:00 Awaiting Customer Response

10.06.2019, 20:00:00 17.06.2019, 16:05:00 Closed

06-06-2019, 14:30:00 27-06-2019,15:30:00 Closed

12-06-2019, 19:24:00 27-06-2019,15:30:00 Closed

28-06-2019, 21:46:00 29-06-2019, 15:56:00 Closed

25-06-2019, 14:15:00 WIP

28-06-2019, 17:45:00 WIP

12-06-2019, 21:00:00 12-06-2019, 21:30:00 Closed

06.06.2019 , 20:00:00 Awaiting Customer Response

SLA (Hours) Priority

0 P3

0 P3

0 P3

06 P3

16 P1

6 P3

6 P1

4 P3

4 P3

3 P1

13 P3
27/06 : DEV Instance issue. Comments
20/06 : Asked client about dev instance
28/06 : Got confirmation regarding client copy
18/06
27/06 :: Working
DEV Instancewith issue.
Parallel valuation setups in local instance
17/06
27/06 :
: Followup
DEV Instance issue.
24/06 : Client copy request approved
27/06
20/06 :: Gave
ClientT-code access to Mishra
copy requested
25/06 : T-codes Access
20/06 : Asked Client about request
clientfrom
copyClient
17/06 :: Discussion
18/06 Followup with client about client copy
08/06
27/06 :: User
Issue Provided
Resolvedrequested data. Client Copy to be done from prod to DEV.
07/06 : Issue
17/06 Requested up client regarding the node details for FSV
FollowResolved
27/06
01/06 : Issue Resolved
Internal Discussion with basis team regarding Client Copy
11/06 : Awaiting
18/06 :- Follow up
27/06 user response
11/06
10/06 :
- Provided
Issue
18/06 Follow up has a solution
been document
resolved forfor
waiting theuser
issue
to confirm
10/06
09/06 :
- Studied
We have
17/06 Follow up about
analysed the problem
from HANA DB level. Found some services are in stopped state.
10/06
08/06 :- Assigned
15/06 We don't to
Rechecked Suresh
OSthelevel credentials for further analysis. So we have Requested for the same.
issue.
07/06 - Rechecked
14/06 We have analysed
the issue. the issue.
06/06
13/06 - We tried the
Rechecked the same and able to login as well.
issue.
13/06 - In further investigation,from
Sent a mail to confirm user found
we have side. They
HANA told
DBissue still exists
memory from
related their side.
Issue.
Raised the issue to SAP support for further analysis.
12/06 - Need to check with ABAPer side.
10/06 : Assigned to Azar
29/06: Issue with connections
29/06:
28/06 :Resolved the with
Clarification issueuser
and closed the ticket
28/06
28/06:::We
28/06 Discussed
canwith
Issue ableabout Vendor
to logon.
DEV instance groruping
Asked client to check whether they still getting the error
25/06 : Clarification given
28/06 : created 3 new storage location
24/06
25/06 :: Customer
Studied about Raised theaproblem
query
18/06
25/06 : Assigned to Loganathan extraction of vendors
: Queried Client regarding
17/06 : Followup
28/06
12/06 :: Clarification
Requested client provideregarding Extraction from PROD
28/06 : User asked for
12/06 : Clarified client about Clarification
extractoion process
28/06
11/06 :: Assigned
Explainedto Aiswarya
client about the vendor grouping process
and advantages of vendor account group
12/06 : Full Data
Client backup
queried scheduled
about at SAP level
the extraction using DB13 transaction.
process
Backup will runs everyday at 2AM.
Requested client about the ways to group vendors
10/06 : Found ways to group vendors via LSMW
09/06 : Analyse current business process
06/06 : Assigned to Aiswarya
 Module

Finance

Finance

Finance

Sale and Distribution

Basis

Basis

Basis

MM

Finance

Basis

Finance
 Ticket Number Short Description

TPD.2019.05.001 Low Value Asset

TPD.2019.05.002 Exchange Rate Difference

TPD.2019.05.003 Addition of GL in FSV

May

Issues Reported in May 3

Issues Closed 0

Total Issues 3

Issues Carry forwarded to June 3

Total Hours in May 29

 Long Description Open Date & Time

low value asset max.amount exceeded. no posting allowed 18-05-2019, 12:00:00

Ex.rate diff.accts are incomplete for account 0000159150 currency UGX 23-05-2019, 14:30:00

Addition of GL in FSV 28-05-2019, 16:30:00

Close Date & Time Status SLA (Hours)
14
Awaiting Customer Response

2
Awaiting Customer Response

13
Awaiting Customer Response
Priority

P3

P3

P3
28/05 Awaiting user responnse
28/05 : Changes made in Development then moved to QA for testing and finally moved to Prod
28/05 : User asked to do necessary change in Prod
27/05 : Clarification and solution provide by Aiswarya
27/05 : User asked for Clarification
25/05 : Clarification provide by Aiswarya
25/05 : User asked for Clarification
23/05 : Provided Production Access Comments
20/05 : Awaiting
30/05 Production user
Acess
response
requested to the user
19/05 : Provided
30/05 Studied about
the necessary
the problemsteps to clear the issue
18/05 : Awaiting
30/05
29/05 Assigned
Clarification
user
to Aiswarya
provide
response by Aiswarya
30/05 : User
29/05 Askedasked
clarification
for Clarification
to the user
29/05 : Provided
26/05 Studied about
solution
thefor
problem
issue
29/05 : Provided
23/05 Assigned Production
to AiswaryaAccess
23/05 : Production Acess requested to the user
23/05 : Studied about the problem and provided clarification about the issue
23/05 : Assigned to Aiswarya
Module

Finance

Finance

Finance