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© 2018 Acadsoc Limited

BUSINESS
Acadsoc
Conversational English
for Preliminary
Chapter 3 Telephoning
Lesson 30 Taking a message
第30课:电话留言
CONTENTS

Warm-up (3min) Try out (11min)

Conversation (4min) Review (2min)

Language focus (4min) Further study (after-class)

In this lesson, you will learn:


➢ phrases you might hear/use if the person you wish to speak to is busy
➢ communication skills in how to take/leave a message
[ Note: In this course, students SHOULD learn words and expressions
marked in ; and have a basic understanding of words marked in ]

© 2018 Acadsoc Limited TI: Briefly introduce the outline of this lesson.
I. WARM-UP 3min

Imagine you work as a receptionist and you


receive a call for someone who isn’t there.
What might the caller say, and what would
you say in reply?

Scene description: 3
Jennifer is calling the receptionist Amy. She
wants to talk to Adrian Hopwood but he’s
not available so she has to leave a message.

Find more in the conversation to see how


Amy handles the phone call.

TI: Ask S questions and keep this part in at most 4 minutes.


© 2018 Acadsoc Limited
II. CONVERSATION 4min

Read the dialog with an appropriate tone(语调) and pay attention to


the underlined words and sentences. Then try to answer the questions
to check your understanding.
Questions:
A: Hello, marketing office.
J: Hello, Can I speak to Adrian Hopwood, please?
A: I’m afraid he’s in a meeting at the moment. Can I help?
J: No I need to talk to Mr. Hopwood, I think. What time will he be out
of the meeting? Did Jennifer speak to Adrian
A: In about an hour. Can you call back later? 4
J: Okay, I’ll do that. in the end?
A: Or can I take a message? What message did Jennifer
J: Actually, would you mind? Could you tell him that Jennifer called
and that I’m in the office all day if he could call me back. leave to Amy?
A: Can I take your number, please?
J: Yes, it’s 555678.
A: 555678. Okay, I’ll make sure he gets the message.
J: Thanks very much for your help, bye!
A: Goodbye! Learn the key phrases on
the next page.

TI: Read the dialog with S and ask S to answer the question on the right. © 2018 Acadsoc Limited
Explain the underlined sentences on the next page.
III. LANGUAGE FOCUS 4min
Key sentences:
Phrases on taking a message: Phrases on leaving a message:

I’m afraid … is in a meeting at the moment. What time will … be out of meeting?

Can you call back later? Could you tell him/her that…
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Can I take a message?


Now test yourself with a quiz.

Can I take your number?

TI: Explain the key sentences to S. Make sure S understands how to use them. © 2018 Acadsoc Limited
IV. TRY OUT 3min

Complete the sentences by choosing the correct words and writing them into the blanks.

1. He’s not in his office at the moment,


_______ ______ _________ _________ _________ ?
take / can / your / message / I / a / please

2. She’ll be back in the office in this afternoon,


_______ ______ _________ _________ _________ ?
later / call / can / back / you / soon / message
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3. — Can I speak to June Wikinson please?


— _______ ______ _________ _________ _______ ________ .
meeting / afraid / I’m / she’s / a / in / at / on

4. — Could you ask him to ring me back please? My number is 020 7558 4567.
— _______, ______ _________ _________ _______ ________ ________ ________ .
message / I’ll / sure / make / OK / gets / he / the / an / on

TI: Ask S to do the exercise. Explain to S if they got the wrong answers. © 2018 Acadsoc Limited
The answer is on page 10.
IV. TRY OUT 4min
Role play:
Kim calls sales office but the person Kim wishes to speak to is not available now. Your
tutor will be Kim, who is making this phone call. You should try to use the expressions
you’ve learnt in this lesson.
Hello, Sales office. ___________?

Hello, I am looking for Jonny Smith.

I’m _______________________.
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What time will he be out of the meeting?

In an hour. ________________?
Would you mind? Could you tell him that Kim
called and I’ll be in my office for the day if he
could come back.

_________________ ?

Yes, it’s 12345678.

TI: Do the role play with S. Ask S to complete the dialogue. Correct his/her
© 2018 Acadsoc Limited
pronunciation if necessary. Then repeat the conversation.
IV. TRY OUT 4min

Role play:
Now change the role. Suppose you are the receptionist and you are answering a
call. Complete the dialogue with what you’ve learnt in this lesson.

Hello, sales office. How can I help you?

Hello, _____________ to Mr. Collins?

I’m afraid he’s in a meeting at the moment. 8

________________________?

In an hour. Can you call back later?

OK, I’ll do that.

TI: Do the role play with S. Ask S to complete the dialogue. Correct his/her
© 2018 Acadsoc Limited
pronunciation if necessary. Then repeat the conversation.
© 2018 Acadsoc Limited

In this lesson, you have learnt:


Key phrases
① I am afraid he/she is in a meeting.
② What time will he/she be out of the meeting?
③ Can you call back later?
V. REVIEW ④ Can I take a message?
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⑤ Could you tell him/her that …?
复习回顾
⑥ Can I take your number?
2min
⑦ I’ll make sure he gets the message.

Skills you have got:


Clearly know how to take or leave a message if
someone is unavailable

TI: Do a brief review of this lesson. Keep this part in 2 minutes.


Further reading is on the next page.
Answer key: 1. Can I take a message?
2. Can you call back later?
FURTHER STUDY after-class 3. I’m afraid she’s in a meeting.
4. OK. I’ll make sure he gets the message.

Telephone Etiquette: Taking a Message

1. Answer the call by the third ring. Callers don’t want to waste their time waiting for you
to pick up the phone. So answer the call before it reaches the third ring.

2. Use a professional and informative greeting. It’s important to let the caller know they’ve
reached the right (or wrong) place. Answer the phone with a professional greeting like
this: Good afternoon! Thank you for calling Conversational Receptionists. My name is
Tara. What can I do for you?
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3. Gather the right information. Every message you take should include
• caller’s name
• caller’s business or company name
• the phone number to return the call
• a summary of the purpose of the call
• the date and time of the call

4. Make sure you’ve got the correct information. Repeat the information given back to the
caller to ensure you’ve written it down correctly.

TI: Ask S to look through this part after class. © 2018 Acadsoc Limited
© 2018 Acadsoc Limited ¥2

See you
next lesson!
Next lesson: making an appointment on the phone

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