PROJECT

IN
TQM
1st Semester, A.Y. 2019-2020

Presented By: Jan Alvin D.C Santos

Course and Section: BSHM-4A

Instructor: Mr. Cielito H. Sanchez

8 Elements of TQM

Total Quality Management (TQM) is a management approach that originated in the

1950s and has steadily become more popular since the early 1980s. Total quality is
a description of the culture, attitude and organization of a company that strives to
provide customers with products and services that satisfy their needs. The culture
requires quality in all aspects of the company’s operations, with processes being
done right the first time and defects and waste eradicated from operations.

1. Ethics
2. Integrity
3. Trust
4. Training
5. Teamwork
6. Leadership
7. Recognition
8. Communication

Learnings:

When it comes to quality you need to be more productive at the same time
you have to absorb 8 things in your arsenal. I’ve learned that whether you
have all glitz and glamour but if you don’t have what it takes to have all these
8 elements then it is nothing. Because in TQM you have to be more precise in
all things whether it is small or big it always counts.
Differences between traditional management and TQM?

Traditional management views management as a commodity and are passive

contributors with little autonomy, whereas in TQM practice, people are active
contributors and are recognized for their creativity and intelligence. In traditional
management, quality is the adherence or internal specifications and standards.
Inspection is required to control defects. There is no innovation in this regard. In
TQM, quality is defined as products and services that go beyond the present needs
and expectations of customers. Innovation is required for improving the quality
continuously.

Learnings:
In my own opinion between the difference of the traditional management is using
the most efficient way back on the 80’s and 90’s from the word itself traditional.
Mano o mano is the best way to keep your business afloat when you are inside the
traditional management. While in TQM it is very big because new and modern
technologies is in our side to make our business more profitable and easy to access.
What is quality?

Quality can be interpret as "Customer's expressed and implied requirements are met
fully". This is a core statement from which some eminent definitions of quality have
been derived. They include: "the totality of features and characteristics of a product
or service that bears on its ability to meet a stated or implied need" [ISO, 1994],
"fitness for use" [Juran, 1988], and "conformance to requirement" [Crosby, 1979].
It is important to note that satisfying the customers' needs and expectations is the
main factor in all these definitions. Therefore it is an imperative for a company to
identify such needs early in the product/service development cycle. The ability to
define accurately the needs related to design, performance, price, safety, delivery,
and other business activities and processes will place a firm ahead of its competitors
in the market.

Learnings:
Quality is what we are looking for when we buy something on the mall or we order
online. What comes up to peoples mind is when they’re ordering online is the
quality. The question itself is (Is this original? Is the item is good?) Something like
that so when we say quality it is good and working 100 percent or should I say
“Customer’s expressed and implied requirements are met fully.”
The paradigm of TQM

The total quality management (TQM) paradigm involves customers and suppliers in
addition to mass production and statistical methods. The production process is
similar to that in mass production and sorting paradigm. Nevertheless, the TQM
paradigm recognizes the importance of customer focuses on continuous quality
improvement in day-to-day processes, aiming at higher product performance, lower
cost, and faster delivery than in either the mass production and sorting or the
statistical quality control paradigms.

Learnings:
The paradigm of total quality management. The main focus of this topic is the
customer and the supplier in order for the supplier to gain more sales or to increase
the mass production of the company he must satisfied the customer that he will buy
some product of the supplier. The number one thing you have is TRUST between
the supplier and customers.
PDCA Cycle

PDCA (The Plan-Do-Check-Act) cycle involves four basic steps for carrying out
continuous improvement in a process. Four basic steps of PDCA:

 Plan recognize the opportunity for process improvement and identify the plan
for improvement.
 Do the plan is implemented. Simultaneously, employees are trained, and
activities such as scheduling and follow-up happen. If the desired process
improvement is not achieved, the plan is abandoned and the improvement
effort will start from the planning stage.
 Check the implementation of the action plan will yield results. These results
are then compared with the planned results. Deviations are recorded and an
improvement plan is proposed to achieve results.
 Act on the results of the check step, and a decision is made whether to restart
PDCA or standardize on the results.

Learnings:
Plan – this is so important when it comes business because you need to have plans
in order for you to make the business reality.
Do- When you have the plan the next step is to make the plan work and to see that
there is progress.
Check- After you’ve come up with the 2 steps you must check all of your doings in
order for you to have some changes.
Act – This is the last step of the cycle. As I’ve said you need to act for you to make
this a reality.

This cycle is very important for some business

Entrepreneur because you can’t do business if
You don’t have a plan.
Historical Dev’t of TQM

The roots of Total Quality Management (TQM) can be traced back to early 1920s
when statistical theory was first applied to product quality control. This concept
was further developed in Japan in the 40s led by Americans, such as Deming,
Juran and Feigenbaum. The focus widened from quality of products to quality of
all issues within an organization – the start of TQM

Learnings:
This topic is so much related to founding fathers and Quality Gurus of TQM.. It’s
so very important that we have this guru’s because if we don’t have them maybe
our economy will fall into pieces. This guru’s have dedicated there research to
make the world a better place in terms of TQM.
Quality Gurus

Walter A. Shewhart

Kaoru Ishikawa

Taiichi Ohno

Shigeo Shingo
Genichi Taguchi
Armand V. Feigenbaum
Edwards Deming
Philip Crosby
Joseph Juran

Learnings:

This quality gurus have dedicated there own time, research, and life for us. They
have there own contributions in the world. Because of them some of our sales and
our market is back on track. Because of them they manage to do somethings that
cannot be fixed at all. So as a student I just wanted to share my thoughts and
thanks to this guys. Also to my adviser Mr. Cielito H. Sanchez for making me a
better listener none of this is possible because of you. Thank you sir and this is the
end of my learnings also my reaction for out topic. (Total Quality Management).