KACY STEIGER

7362 Vanguard Ct Stanley, NC 28164 · KCSTGR@GMAIL.COM · 704.840.8141

November 21, 2019

Human Resource Director

Charlotte Mecklenburg Libraries
310 N. Tryon St.
Charlotte, NC 28202

Dear Hiring Committee,

I am writing to apply for the position of Senior Library Assistant at the Mountain Island
branch of the Charlotte-Mecklenburg Library System. I learned about this opening through both
my supervisor at the Catawba County Public Library Newton, Siobhan Loendorf. I am currently
working on an undergraduate degree at the University of North Carolina at Charlotte with a
concentration in Creative Writing and a minor in Technical Professional Writing with plans to
attend graduate school for a degree in Library and Information Studies.
I am currently interning at the Catawba County Public Library in the Newton Branch,
gaining experience that has given me a great understanding of how libraries work and the skills
to be a successful employee. In this position, I have gained skills and understanding of
circulation and the software system used to filter material. As part of the internship, I have been
tasked with not only emptying the drop back, checking material in and out for both in person and
over the phone for patrons, but also with shelving and locating material for the Holds List and
preparing them for transfer. With this position, I have spent time assisting patrons with reference,
library material and technical issues. Besides helping with the creation of book displays and
readers advisory, I have been responsible for sensitive information to make calls on lost material,
fines and our outreach program. For the remainder of my internship I will continue to work with
circulation but will also spend time in technology services where I will service material and work
in collection management. I am working with youth services to outline a lesson plan with the
design to lead a program for the branch that furthers their yearly outcomes.
At my current position as an assistant weekend manager at My Brothers Bagel, I have
honed necessary customer service skills, learning to make the customer a priority in any situation
and ensuring that they leave our establishment satisfied with their experience. This job has
provided me the chance to improve my time management skills, to juggle multiple time sensitive
tasks at once while still being available to help other staff members. I have been responsible for
both opening and closing, delegating tasks to others and training new employees.
In my college career, my technical skills have been enhanced through classes with heavy
experience in Microsoft Word and PowerPoint; both of which I am certified in. I am familiar
with the functions of a computer, such as printing and email. In my classes I have edited many
documents, such as manuals and unpublished novels, and I am familiar with many concepts of
digital design.
I have a passion for not only libraries but what they do for the community and I look
forward to hearing from you. Thank you for your consideration.

Sincerely,
Kacy Marie Steiger