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orderNumberorderDate requiredDate shippedDate status customerNumber

10100 1/6/2003 0:00 1/13/2003 0:00 1/10/2003 0:00 Shipped 363


10101 1/9/2003 0:00 1/18/2003 0:00 1/11/2003 0:00 Shipped 128
10102 1/10/2003 0:00 1/18/2003 0:00 1/14/2003 0:00 Shipped 181
10103 1/29/2003 0:00 2/7/2003 0:00 2/2/2003 0:00 Shipped 121
10104 1/31/2003 0:00 2/9/2003 0:00 2/1/2003 0:00 Shipped 141
10105 2/11/2003 0:00 2/21/2003 0:00 2/12/2003 0:00 Shipped 145
10106 2/17/2003 0:00 2/24/2003 0:00 2/21/2003 0:00 Shipped 278
10107 2/24/2003 0:00 3/3/2003 0:00 2/26/2003 0:00 Shipped 131
10108 3/3/2003 0:00 3/12/2003 0:00 3/8/2003 0:00 Shipped 385
10109 3/10/2003 0:00 3/19/2003 0:00 3/11/2003 0:00 Shipped 486
10110 3/18/2003 0:00 3/24/2003 0:00 3/20/2003 0:00 Shipped 187
10111 3/25/2003 0:00 3/31/2003 0:00 3/30/2003 0:00 Shipped 129
10112 3/24/2003 0:00 4/3/2003 0:00 3/29/2003 0:00 Shipped 144
10113 3/26/2003 0:00 4/2/2003 0:00 3/27/2003 0:00 Shipped 124
10114 4/1/2003 0:00 4/7/2003 0:00 4/2/2003 0:00 Shipped 172
10115 4/4/2003 0:00 4/12/2003 0:00 4/7/2003 0:00 Shipped 424
10116 4/11/2003 0:00 4/19/2003 0:00 4/13/2003 0:00 Shipped 381
10117 4/16/2003 0:00 4/24/2003 0:00 4/17/2003 0:00 Shipped 148
10118 4/21/2003 0:00 4/29/2003 0:00 4/26/2003 0:00 Shipped 216
10119 4/28/2003 0:00 5/5/2003 0:00 5/2/2003 0:00 Shipped 382
10120 4/29/2003 0:00 5/8/2003 0:00 5/1/2003 0:00 Shipped 114
10121 5/7/2003 0:00 5/13/2003 0:00 5/13/2003 0:00 Shipped 353
10122 5/8/2003 0:00 5/16/2003 0:00 5/13/2003 0:00 Shipped 350
10123 5/20/2003 0:00 5/29/2003 0:00 5/22/2003 0:00 Shipped 103
10124 5/21/2003 0:00 5/29/2003 0:00 5/25/2003 0:00 Shipped 112
10125 5/21/2003 0:00 5/27/2003 0:00 5/24/2003 0:00 Shipped 114
10126 5/28/2003 0:00 6/7/2003 0:00 6/2/2003 0:00 Shipped 458
10127 6/3/2003 0:00 6/9/2003 0:00 6/6/2003 0:00 Shipped 151
10128 6/6/2003 0:00 6/12/2003 0:00 6/11/2003 0:00 Shipped 141
10129 6/12/2003 0:00 6/18/2003 0:00 6/14/2003 0:00 Shipped 324
10130 6/16/2003 0:00 6/24/2003 0:00 6/21/2003 0:00 Shipped 198
10131 6/16/2003 0:00 6/25/2003 0:00 6/21/2003 0:00 Shipped 447
10132 6/25/2003 0:00 7/1/2003 0:00 6/28/2003 0:00 Shipped 323
10133 6/27/2003 0:00 7/4/2003 0:00 7/3/2003 0:00 Shipped 141
10134 7/1/2003 0:00 7/10/2003 0:00 7/5/2003 0:00 Shipped 250
10135 7/2/2003 0:00 7/12/2003 0:00 7/3/2003 0:00 Shipped 124
10136 7/4/2003 0:00 7/14/2003 0:00 7/6/2003 0:00 Shipped 242
10137 7/10/2003 0:00 7/20/2003 0:00 7/14/2003 0:00 Shipped 353
10138 7/7/2003 0:00 7/16/2003 0:00 7/13/2003 0:00 Shipped 496
10139 7/16/2003 0:00 7/23/2003 0:00 7/21/2003 0:00 Shipped 282
10140 7/24/2003 0:00 8/2/2003 0:00 7/30/2003 0:00 Shipped 161
10141 8/1/2003 0:00 8/9/2003 0:00 8/4/2003 0:00 Shipped 334
10142 8/8/2003 0:00 8/16/2003 0:00 8/13/2003 0:00 Shipped 124
10143 8/10/2003 0:00 8/18/2003 0:00 8/12/2003 0:00 Shipped 320
10144 8/13/2003 0:00 8/21/2003 0:00 8/14/2003 0:00 Shipped 381
10145 8/25/2003 0:00 9/2/2003 0:00 8/31/2003 0:00 Shipped 205
10146 9/3/2003 0:00 9/13/2003 0:00 9/6/2003 0:00 Shipped 447
10147 9/5/2003 0:00 9/12/2003 0:00 9/9/2003 0:00 Shipped 379
10148 9/11/2003 0:00 9/21/2003 0:00 9/15/2003 0:00 Shipped 276
10149 9/12/2003 0:00 9/18/2003 0:00 9/17/2003 0:00 Shipped 487
10150 9/19/2003 0:00 9/27/2003 0:00 9/21/2003 0:00 Shipped 148
10151 9/21/2003 0:00 9/30/2003 0:00 9/24/2003 0:00 Shipped 311
10152 9/25/2003 0:00 10/3/2003 0:00 10/1/2003 0:00 Shipped 333
comments

Check on availability.

Difficult to negotiate with customer. We need more marketing materials

Customer requested that FedEx Ground is used for this shipping

Customer requested that ad materials (such as posters, pamphlets) be included in the shippment

Customer has worked with some of our vendors in the past and is aware of their MSRP

Customer very concerned about the exact color of the models. There is high risk that he may dispute the order because th

Customer requested special shippment. The instructions were passed along to the warehouse

Customer is interested in buying more Ferrari models

Can we deliver the new Ford Mustang models by end-of-quarter?

They want to reevaluate their terms agreement with Finance.

They want to reevaluate their terms agreement with Finance.


10153 9/28/2003 0:00 10/5/2003 0:00 10/3/2003 0:00 Shipped 141
10154 10/2/2003 0:00 10/12/2003 0:00 10/8/2003 0:00 Shipped 219
10155 10/6/2003 0:00 10/13/2003 0:00 10/7/2003 0:00 Shipped 186
10156 10/8/2003 0:00 10/17/2003 0:00 10/11/2003 0:00 Shipped 141
10157 10/9/2003 0:00 10/15/2003 0:00 10/14/2003 0:00 Shipped 473
10158 10/10/2003 0:00 10/18/2003 0:00 10/15/2003 0:00 Shipped 121
10159 10/10/2003 0:00 10/19/2003 0:00 10/16/2003 0:00 Shipped 321
10160 10/11/2003 0:00 10/17/2003 0:00 10/17/2003 0:00 Shipped 347
10161 10/17/2003 0:00 10/25/2003 0:00 10/20/2003 0:00 Shipped 227
10162 10/18/2003 0:00 10/26/2003 0:00 10/19/2003 0:00 Shipped 321
10163 10/20/2003 0:00 10/27/2003 0:00 10/24/2003 0:00 Shipped 424
10164 10/21/2003 0:00 10/30/2003 0:00 10/23/2003 0:00 Resolved 452
10165 10/22/2003 0:00 10/31/2003 0:00 12/26/2003 0:00 Shipped 148
10166 10/21/2003 0:00 10/30/2003 0:00 10/27/2003 0:00 Shipped 462
10167 10/23/2003 0:00 10/30/2003 0:00 Cancelled 448
10168 10/28/2003 0:00 11/3/2003 0:00 11/1/2003 0:00 Shipped 161
10169 11/4/2003 0:00 11/14/2003 0:00 11/9/2003 0:00 Shipped 276
10170 11/4/2003 0:00 11/12/2003 0:00 11/7/2003 0:00 Shipped 452
10171 11/5/2003 0:00 11/13/2003 0:00 11/7/2003 0:00 Shipped 233
10172 11/5/2003 0:00 11/14/2003 0:00 11/11/2003 0:00 Shipped 175
10173 11/5/2003 0:00 11/15/2003 0:00 11/9/2003 0:00 Shipped 278
10174 11/6/2003 0:00 11/15/2003 0:00 11/10/2003 0:00 Shipped 333
10175 11/6/2003 0:00 11/14/2003 0:00 11/9/2003 0:00 Shipped 324
10176 11/6/2003 0:00 11/15/2003 0:00 11/12/2003 0:00 Shipped 386
10177 11/7/2003 0:00 11/17/2003 0:00 11/12/2003 0:00 Shipped 344
10178 11/8/2003 0:00 11/16/2003 0:00 11/10/2003 0:00 Shipped 242
10179 11/11/2003 0:00 11/17/2003 0:00 11/13/2003 0:00 Cancelled 496
10180 11/11/2003 0:00 11/19/2003 0:00 11/14/2003 0:00 Shipped 171
10181 11/12/2003 0:00 11/19/2003 0:00 11/15/2003 0:00 Shipped 167
10182 11/12/2003 0:00 11/21/2003 0:00 11/18/2003 0:00 Shipped 124
10183 11/13/2003 0:00 11/22/2003 0:00 11/15/2003 0:00 Shipped 339
10184 11/14/2003 0:00 11/22/2003 0:00 11/20/2003 0:00 Shipped 484
10185 11/14/2003 0:00 11/21/2003 0:00 11/20/2003 0:00 Shipped 320
10186 11/14/2003 0:00 11/20/2003 0:00 11/18/2003 0:00 Shipped 489
10187 11/15/2003 0:00 11/24/2003 0:00 11/16/2003 0:00 Shipped 211
10188 11/18/2003 0:00 11/26/2003 0:00 11/24/2003 0:00 Shipped 167
10189 11/18/2003 0:00 11/25/2003 0:00 11/24/2003 0:00 Shipped 205
10190 11/19/2003 0:00 11/29/2003 0:00 11/20/2003 0:00 Shipped 141
10191 11/20/2003 0:00 11/30/2003 0:00 11/24/2003 0:00 Shipped 259
10192 11/20/2003 0:00 11/29/2003 0:00 11/25/2003 0:00 Shipped 363
10193 11/21/2003 0:00 11/28/2003 0:00 11/27/2003 0:00 Shipped 471
10194 11/25/2003 0:00 12/2/2003 0:00 11/26/2003 0:00 Shipped 146
10195 11/25/2003 0:00 12/1/2003 0:00 11/28/2003 0:00 Shipped 319
10196 11/26/2003 0:00 12/3/2003 0:00 12/1/2003 0:00 Shipped 455
10197 11/26/2003 0:00 12/2/2003 0:00 12/1/2003 0:00 Shipped 216
10198 11/27/2003 0:00 12/6/2003 0:00 12/3/2003 0:00 Shipped 385
10199 12/1/2003 0:00 12/10/2003 0:00 12/6/2003 0:00 Shipped 475
10200 12/1/2003 0:00 12/9/2003 0:00 12/6/2003 0:00 Shipped 211
10201 12/1/2003 0:00 12/11/2003 0:00 12/2/2003 0:00 Shipped 129
10202 12/2/2003 0:00 12/9/2003 0:00 12/6/2003 0:00 Shipped 357
10203 12/2/2003 0:00 12/11/2003 0:00 12/7/2003 0:00 Shipped 141
10204 12/2/2003 0:00 12/10/2003 0:00 12/4/2003 0:00 Shipped 151
10205 12/3/2003 0:00 12/9/2003 0:00 12/7/2003 0:00 Shipped 141
10206 12/5/2003 0:00 12/13/2003 0:00 12/8/2003 0:00 Shipped 202
This order was disputed, but resolved on 11/1/2003; Customer doesn't like the colors and precision of the models.
This order was on hold because customers's credit limit had been exceeded. Order will ship when payment is received

Customer called to cancel. The warehouse was notified in time and the order didn't ship. They have a new VP of Sales and

Cautious optimism. We have happy customers here, if we can keep them well stocked. I need all the information I can get

Custom shipping instructions sent to warehouse


Customer cancelled due to urgent budgeting issues. Must be cautious when dealing with them in the future. Since order sh

We need to keep in close contact with their Marketing VP. He is the decision maker for all their purchases.

They want to reevaluate their terms agreement with the VP of Sales

They want to reevaluate their terms agreement with Finance.

We must be cautions with this customer. Their VP of Sales resigned. Company may be heading down.

Customer inquired about remote controlled models and gold models.

I need all the information I can get on our competitors.


Can we renegotiate this one?
10207 12/9/2003 0:00 12/17/2003 0:00 12/11/2003 0:00 Shipped 495
10208 1/2/2004 0:00 1/11/2004 0:00 1/4/2004 0:00 Shipped 146
10209 1/9/2004 0:00 1/15/2004 0:00 1/12/2004 0:00 Shipped 347
10210 1/12/2004 0:00 1/22/2004 0:00 1/20/2004 0:00 Shipped 177
10211 1/15/2004 0:00 1/25/2004 0:00 1/18/2004 0:00 Shipped 406
10212 1/16/2004 0:00 1/24/2004 0:00 1/18/2004 0:00 Shipped 141
10213 1/22/2004 0:00 1/28/2004 0:00 1/27/2004 0:00 Shipped 489
10214 1/26/2004 0:00 2/4/2004 0:00 1/29/2004 0:00 Shipped 458
10215 1/29/2004 0:00 2/8/2004 0:00 2/1/2004 0:00 Shipped 475
10216 2/2/2004 0:00 2/10/2004 0:00 2/4/2004 0:00 Shipped 256
10217 2/4/2004 0:00 2/14/2004 0:00 2/6/2004 0:00 Shipped 166
10218 2/9/2004 0:00 2/16/2004 0:00 2/11/2004 0:00 Shipped 473
10219 2/10/2004 0:00 2/17/2004 0:00 2/12/2004 0:00 Shipped 487
10220 2/12/2004 0:00 2/19/2004 0:00 2/16/2004 0:00 Shipped 189
10221 2/18/2004 0:00 2/26/2004 0:00 2/19/2004 0:00 Shipped 314
10222 2/19/2004 0:00 2/27/2004 0:00 2/20/2004 0:00 Shipped 239
10223 2/20/2004 0:00 2/29/2004 0:00 2/24/2004 0:00 Shipped 114
10224 2/21/2004 0:00 3/2/2004 0:00 2/26/2004 0:00 Shipped 171
10225 2/22/2004 0:00 3/1/2004 0:00 2/24/2004 0:00 Shipped 298
10226 2/26/2004 0:00 3/6/2004 0:00 3/2/2004 0:00 Shipped 239
10227 3/2/2004 0:00 3/12/2004 0:00 3/8/2004 0:00 Shipped 146
10228 3/10/2004 0:00 3/18/2004 0:00 3/13/2004 0:00 Shipped 173
10229 3/11/2004 0:00 3/20/2004 0:00 3/12/2004 0:00 Shipped 124
10230 3/15/2004 0:00 3/24/2004 0:00 3/20/2004 0:00 Shipped 128
10231 3/19/2004 0:00 3/26/2004 0:00 3/25/2004 0:00 Shipped 344
10232 3/20/2004 0:00 3/30/2004 0:00 3/25/2004 0:00 Shipped 240
10233 3/29/2004 0:00 4/4/2004 0:00 4/2/2004 0:00 Shipped 328
10234 3/30/2004 0:00 4/5/2004 0:00 4/2/2004 0:00 Shipped 412
10235 4/2/2004 0:00 4/12/2004 0:00 4/6/2004 0:00 Shipped 260
10236 4/3/2004 0:00 4/11/2004 0:00 4/8/2004 0:00 Shipped 486
10237 4/5/2004 0:00 4/12/2004 0:00 4/10/2004 0:00 Shipped 181
10238 4/9/2004 0:00 4/16/2004 0:00 4/10/2004 0:00 Shipped 145
10239 4/12/2004 0:00 4/21/2004 0:00 4/17/2004 0:00 Shipped 311
10240 4/13/2004 0:00 4/20/2004 0:00 4/20/2004 0:00 Shipped 177
10241 4/13/2004 0:00 4/20/2004 0:00 4/19/2004 0:00 Shipped 209
10242 4/20/2004 0:00 4/28/2004 0:00 4/25/2004 0:00 Shipped 456
10243 4/26/2004 0:00 5/3/2004 0:00 4/28/2004 0:00 Shipped 495
10244 4/29/2004 0:00 5/9/2004 0:00 5/4/2004 0:00 Shipped 141
10245 5/4/2004 0:00 5/12/2004 0:00 5/9/2004 0:00 Shipped 455
10246 5/5/2004 0:00 5/13/2004 0:00 5/6/2004 0:00 Shipped 141
10247 5/5/2004 0:00 5/11/2004 0:00 5/8/2004 0:00 Shipped 334
10248 5/7/2004 0:00 5/14/2004 0:00 Cancelled 131
10249 5/8/2004 0:00 5/17/2004 0:00 5/11/2004 0:00 Shipped 173
10250 5/11/2004 0:00 5/19/2004 0:00 5/15/2004 0:00 Shipped 450
10251 5/18/2004 0:00 5/24/2004 0:00 5/24/2004 0:00 Shipped 328
10252 5/26/2004 0:00 6/4/2004 0:00 5/29/2004 0:00 Shipped 406
10253 6/1/2004 0:00 6/9/2004 0:00 6/2/2004 0:00 Cancelled 201
10254 6/3/2004 0:00 6/13/2004 0:00 6/4/2004 0:00 Shipped 323
10255 6/4/2004 0:00 6/12/2004 0:00 6/9/2004 0:00 Shipped 209
10256 6/8/2004 0:00 6/16/2004 0:00 6/10/2004 0:00 Shipped 145
10257 6/14/2004 0:00 6/24/2004 0:00 6/15/2004 0:00 Shipped 450
10258 6/15/2004 0:00 6/25/2004 0:00 6/23/2004 0:00 Shipped 398
10259 6/15/2004 0:00 6/22/2004 0:00 6/17/2004 0:00 Shipped 166
10260 6/16/2004 0:00 6/22/2004 0:00 Cancelled 357
Check on availability.

Difficult to negotiate with customer. We need more marketing materials

Customer requested that FedEx Ground is used for this shipping

Customer requested that ad materials (such as posters, pamphlets) be included in the shippment

Customer has worked with some of our vendors in the past and is aware of their MSRP

Customer very concerned about the exact color of the models. There is high risk that he may dispute the order because th

Customer requested special shippment. The instructions were passed along to the warehouse

Customer is interested in buying more Ferrari models

Order was mistakenly placed. The warehouse noticed the lack of documentation.
Can we deliver the new Ford Mustang models by end-of-quarter?

Customer disputed the order and we agreed to cancel it. We must be more cautions with this customer going forward, sinc
Customer requested that DHL is used for this shipping

Customer heard complaints from their customers and called to cancel this order. Will notify the Sales Manager.
10261 6/17/2004 0:00 6/25/2004 0:00 6/22/2004 0:00 Shipped 233
10262 6/24/2004 0:00 7/1/2004 0:00 Cancelled 141
10263 6/28/2004 0:00 7/4/2004 0:00 7/2/2004 0:00 Shipped 175
10264 6/30/2004 0:00 7/6/2004 0:00 7/1/2004 0:00 Shipped 362
10265 7/2/2004 0:00 7/9/2004 0:00 7/7/2004 0:00 Shipped 471
10266 7/6/2004 0:00 7/14/2004 0:00 7/10/2004 0:00 Shipped 386
10267 7/7/2004 0:00 7/17/2004 0:00 7/9/2004 0:00 Shipped 151
10268 7/12/2004 0:00 7/18/2004 0:00 7/14/2004 0:00 Shipped 412
10269 7/16/2004 0:00 7/22/2004 0:00 7/18/2004 0:00 Shipped 382
10270 7/19/2004 0:00 7/27/2004 0:00 7/24/2004 0:00 Shipped 282
10271 7/20/2004 0:00 7/29/2004 0:00 7/23/2004 0:00 Shipped 124
10272 7/20/2004 0:00 7/26/2004 0:00 7/22/2004 0:00 Shipped 157
10273 7/21/2004 0:00 7/28/2004 0:00 7/22/2004 0:00 Shipped 314
10274 7/21/2004 0:00 7/29/2004 0:00 7/22/2004 0:00 Shipped 379
10275 7/23/2004 0:00 8/2/2004 0:00 7/29/2004 0:00 Shipped 119
10276 8/2/2004 0:00 8/11/2004 0:00 8/8/2004 0:00 Shipped 204
10277 8/4/2004 0:00 8/12/2004 0:00 8/5/2004 0:00 Shipped 148
10278 8/6/2004 0:00 8/16/2004 0:00 8/9/2004 0:00 Shipped 112
10279 8/9/2004 0:00 8/19/2004 0:00 8/15/2004 0:00 Shipped 141
10280 8/17/2004 0:00 8/27/2004 0:00 8/19/2004 0:00 Shipped 249
10281 8/19/2004 0:00 8/28/2004 0:00 8/23/2004 0:00 Shipped 157
10282 8/20/2004 0:00 8/26/2004 0:00 8/22/2004 0:00 Shipped 124
10283 8/20/2004 0:00 8/30/2004 0:00 8/23/2004 0:00 Shipped 260
10284 8/21/2004 0:00 8/29/2004 0:00 8/26/2004 0:00 Shipped 299
10285 8/27/2004 0:00 9/4/2004 0:00 8/31/2004 0:00 Shipped 286
10286 8/28/2004 0:00 9/6/2004 0:00 9/1/2004 0:00 Shipped 172
10287 8/30/2004 0:00 9/6/2004 0:00 9/1/2004 0:00 Shipped 298
10288 9/1/2004 0:00 9/11/2004 0:00 9/5/2004 0:00 Shipped 166
10289 9/3/2004 0:00 9/13/2004 0:00 9/4/2004 0:00 Shipped 167
10290 9/7/2004 0:00 9/15/2004 0:00 9/13/2004 0:00 Shipped 198
10291 9/8/2004 0:00 9/17/2004 0:00 9/14/2004 0:00 Shipped 448
10292 9/8/2004 0:00 9/18/2004 0:00 9/11/2004 0:00 Shipped 131
10293 9/9/2004 0:00 9/18/2004 0:00 9/14/2004 0:00 Shipped 249
10294 9/10/2004 0:00 9/17/2004 0:00 9/14/2004 0:00 Shipped 204
10295 9/10/2004 0:00 9/17/2004 0:00 9/14/2004 0:00 Shipped 362
10296 9/15/2004 0:00 9/22/2004 0:00 9/16/2004 0:00 Shipped 415
10297 9/16/2004 0:00 9/22/2004 0:00 9/21/2004 0:00 Shipped 189
10298 9/27/2004 0:00 10/5/2004 0:00 10/1/2004 0:00 Shipped 103
10299 9/30/2004 0:00 10/10/2004 0:00 10/1/2004 0:00 Shipped 186
10300 10/4/2003 0:00 10/13/2003 0:00 10/9/2003 0:00 Shipped 128
10301 10/5/2003 0:00 10/15/2003 0:00 10/8/2003 0:00 Shipped 299
10302 10/6/2003 0:00 10/16/2003 0:00 10/7/2003 0:00 Shipped 201
10303 10/6/2004 0:00 10/14/2004 0:00 10/9/2004 0:00 Shipped 484
10304 10/11/2004 0:00 10/20/2004 0:00 10/17/2004 0:00 Shipped 256
10305 10/13/2004 0:00 10/22/2004 0:00 10/15/2004 0:00 Shipped 286
10306 10/14/2004 0:00 10/21/2004 0:00 10/17/2004 0:00 Shipped 187
10307 10/14/2004 0:00 10/23/2004 0:00 10/20/2004 0:00 Shipped 339
10308 10/15/2004 0:00 10/24/2004 0:00 10/20/2004 0:00 Shipped 319
10309 10/15/2004 0:00 10/24/2004 0:00 10/18/2004 0:00 Shipped 121
10310 10/16/2004 0:00 10/24/2004 0:00 10/18/2004 0:00 Shipped 259
10311 10/16/2004 0:00 10/23/2004 0:00 10/20/2004 0:00 Shipped 141
10312 10/21/2004 0:00 10/27/2004 0:00 10/23/2004 0:00 Shipped 124
10313 10/22/2004 0:00 10/28/2004 0:00 10/25/2004 0:00 Shipped 202
10314 10/22/2004 0:00 11/1/2004 0:00 10/23/2004 0:00 Shipped 227
This customer found a better offer from one of our competitors. Will call back to renegotiate.

Customer will send a truck to our local warehouse on 7/1/2004

Can we renegotiate this one?

Cautious optimism. We have happy customers here, if we can keep them well stocked. I need all the information I can get

Custom shipping instructions sent to warehouse

We need to keep in close contact with their Marketing VP. He is the decision maker for all their purchases.

They want to reevaluate their terms agreement with Finance.

They want to reevaluate their terms agreement with Finance.

We must be cautions with this customer. Their VP of Sales resigned. Company may be heading down.

Customer inquired about remote controlled models and gold models.

Check on availability.

Customer requested that FedEx Ground is used for this shipping

Difficult to negotiate with customer. We need more marketing materials

Customer requested that FedEx Ground is used for this shipping


10315 10/29/2004 0:00 11/8/2004 0:00 10/30/2004 0:00 Shipped 119
10316 11/1/2004 0:00 11/9/2004 0:00 11/7/2004 0:00 Shipped 240
10317 11/2/2004 0:00 11/12/2004 0:00 11/8/2004 0:00 Shipped 161
10318 11/2/2004 0:00 11/9/2004 0:00 11/7/2004 0:00 Shipped 157
10319 11/3/2004 0:00 11/11/2004 0:00 11/6/2004 0:00 Shipped 456
10320 11/3/2004 0:00 11/13/2004 0:00 11/7/2004 0:00 Shipped 144
10321 11/4/2004 0:00 11/12/2004 0:00 11/7/2004 0:00 Shipped 462
10322 11/4/2004 0:00 11/12/2004 0:00 11/10/2004 0:00 Shipped 363
10323 11/5/2004 0:00 11/12/2004 0:00 11/9/2004 0:00 Shipped 128
10324 11/5/2004 0:00 11/11/2004 0:00 11/8/2004 0:00 Shipped 181
10325 11/5/2004 0:00 11/13/2004 0:00 11/8/2004 0:00 Shipped 121
10326 11/9/2004 0:00 11/16/2004 0:00 11/10/2004 0:00 Shipped 144
10327 11/10/2004 0:00 11/19/2004 0:00 11/13/2004 0:00 Resolved 145
10328 11/12/2004 0:00 11/21/2004 0:00 11/18/2004 0:00 Shipped 278
10329 11/15/2004 0:00 11/24/2004 0:00 11/16/2004 0:00 Shipped 131
10330 11/16/2004 0:00 11/25/2004 0:00 11/21/2004 0:00 Shipped 385
10331 11/17/2004 0:00 11/23/2004 0:00 11/23/2004 0:00 Shipped 486
10332 11/17/2004 0:00 11/25/2004 0:00 11/18/2004 0:00 Shipped 187
10333 11/18/2004 0:00 11/27/2004 0:00 11/20/2004 0:00 Shipped 129
10334 11/19/2004 0:00 11/28/2004 0:00 On Hold 144
10335 11/19/2004 0:00 11/29/2004 0:00 11/23/2004 0:00 Shipped 124
10336 11/20/2004 0:00 11/26/2004 0:00 11/24/2004 0:00 Shipped 172
10337 11/21/2004 0:00 11/30/2004 0:00 11/26/2004 0:00 Shipped 424
10338 11/22/2004 0:00 12/2/2004 0:00 11/27/2004 0:00 Shipped 381
10339 11/23/2004 0:00 11/30/2004 0:00 11/30/2004 0:00 Shipped 398
10340 11/24/2004 0:00 12/1/2004 0:00 11/25/2004 0:00 Shipped 216
10341 11/24/2004 0:00 12/1/2004 0:00 11/29/2004 0:00 Shipped 382
10342 11/24/2004 0:00 12/1/2004 0:00 11/29/2004 0:00 Shipped 114
10343 11/24/2004 0:00 12/1/2004 0:00 11/26/2004 0:00 Shipped 353
10344 11/25/2004 0:00 12/2/2004 0:00 11/29/2004 0:00 Shipped 350
10345 11/25/2004 0:00 12/1/2004 0:00 11/26/2004 0:00 Shipped 103
10346 11/29/2004 0:00 12/5/2004 0:00 11/30/2004 0:00 Shipped 112
10347 11/29/2004 0:00 12/7/2004 0:00 11/30/2004 0:00 Shipped 114
10348 11/1/2004 0:00 11/8/2004 0:00 11/5/2004 0:00 Shipped 458
10349 12/1/2004 0:00 12/7/2004 0:00 12/3/2004 0:00 Shipped 151
10350 12/2/2004 0:00 12/8/2004 0:00 12/5/2004 0:00 Shipped 141
10351 12/3/2004 0:00 12/11/2004 0:00 12/7/2004 0:00 Shipped 324
10352 12/3/2004 0:00 12/12/2004 0:00 12/9/2004 0:00 Shipped 198
10353 12/4/2004 0:00 12/11/2004 0:00 12/5/2004 0:00 Shipped 447
10354 12/4/2004 0:00 12/10/2004 0:00 12/5/2004 0:00 Shipped 323
10355 12/7/2004 0:00 12/14/2004 0:00 12/13/2004 0:00 Shipped 141
10356 12/9/2004 0:00 12/15/2004 0:00 12/12/2004 0:00 Shipped 250
10357 12/10/2004 0:00 12/16/2004 0:00 12/14/2004 0:00 Shipped 124
10358 12/10/2004 0:00 12/16/2004 0:00 12/16/2004 0:00 Shipped 141
10359 12/15/2004 0:00 12/23/2004 0:00 12/18/2004 0:00 Shipped 353
10360 12/16/2004 0:00 12/22/2004 0:00 12/18/2004 0:00 Shipped 496
10361 12/17/2004 0:00 12/24/2004 0:00 12/20/2004 0:00 Shipped 282
10362 1/5/2005 0:00 1/16/2005 0:00 1/10/2005 0:00 Shipped 161
10363 1/6/2005 0:00 1/12/2005 0:00 1/10/2005 0:00 Shipped 334
10364 1/6/2005 0:00 1/17/2005 0:00 1/9/2005 0:00 Shipped 350
10365 1/7/2005 0:00 1/18/2005 0:00 1/11/2005 0:00 Shipped 320
10366 1/10/2005 0:00 1/19/2005 0:00 1/12/2005 0:00 Shipped 381
10367 1/12/2005 0:00 1/21/2005 0:00 1/16/2005 0:00 Resolved 205
10368 1/19/2005 0:00 1/27/2005 0:00 1/24/2005 0:00 Shipped 124
Customer requested that ad materials (such as posters, pamphlets) be included in the shippment

Customer requested that DHL is used for this shipping

Customer has worked with some of our vendors in the past and is aware of their MSRP

Order was disputed and resolved on 12/1/04. The Sales Manager was involved. Customer claims the scales of the models
Customer very concerned about the exact color of the models. There is high risk that he may dispute the order because th

Customer requested special shippment. The instructions were passed along to the warehouse

The outstaniding balance for this customer exceeds their credit limit. Order will be shipped when a payment is received.

Customer requested that DHL is used for this shipping

Customer is interested in buying more Ferrari models

Can we deliver the new Ford Mustang models by end-of-quarter?

Customer requested that DHL is used for this shipping

This order was disputed and resolved on 2/1/2005. Customer claimed that container with shipment was damaged. FedEx's
Can we renegotiate this one?
10369 1/20/2005 0:00 1/28/2005 0:00 1/24/2005 0:00 Shipped 379
10370 1/20/2005 0:00 2/1/2005 0:00 1/25/2005 0:00 Shipped 276
10371 1/23/2005 0:00 2/3/2005 0:00 1/25/2005 0:00 Shipped 124
10372 1/26/2005 0:00 2/5/2005 0:00 1/28/2005 0:00 Shipped 398
10373 1/31/2005 0:00 2/8/2005 0:00 2/6/2005 0:00 Shipped 311
10374 2/2/2005 0:00 2/9/2005 0:00 2/3/2005 0:00 Shipped 333
10375 2/3/2005 0:00 2/10/2005 0:00 2/6/2005 0:00 Shipped 119
10376 2/8/2005 0:00 2/18/2005 0:00 2/13/2005 0:00 Shipped 219
10377 2/9/2005 0:00 2/21/2005 0:00 2/12/2005 0:00 Shipped 186
10378 2/10/2005 0:00 2/18/2005 0:00 2/11/2005 0:00 Shipped 141
10379 2/10/2005 0:00 2/18/2005 0:00 2/11/2005 0:00 Shipped 141
10380 2/16/2005 0:00 2/24/2005 0:00 2/18/2005 0:00 Shipped 141
10381 2/17/2005 0:00 2/25/2005 0:00 2/18/2005 0:00 Shipped 321
10382 2/17/2005 0:00 2/23/2005 0:00 2/18/2005 0:00 Shipped 124
10383 2/22/2005 0:00 3/2/2005 0:00 2/25/2005 0:00 Shipped 141
10384 2/23/2005 0:00 3/6/2005 0:00 2/27/2005 0:00 Shipped 321
10385 2/28/2005 0:00 3/9/2005 0:00 3/1/2005 0:00 Shipped 124
10386 3/1/2005 0:00 3/9/2005 0:00 3/6/2005 0:00 Resolved 141
10387 3/2/2005 0:00 3/9/2005 0:00 3/6/2005 0:00 Shipped 148
10388 3/3/2005 0:00 3/11/2005 0:00 3/9/2005 0:00 Shipped 462
10389 3/3/2005 0:00 3/9/2005 0:00 3/8/2005 0:00 Shipped 448
10390 3/4/2005 0:00 3/11/2005 0:00 3/7/2005 0:00 Shipped 124
10391 3/9/2005 0:00 3/20/2005 0:00 3/15/2005 0:00 Shipped 276
10392 3/10/2005 0:00 3/18/2005 0:00 3/12/2005 0:00 Shipped 452
10393 3/11/2005 0:00 3/22/2005 0:00 3/14/2005 0:00 Shipped 323
10394 3/15/2005 0:00 3/25/2005 0:00 3/19/2005 0:00 Shipped 141
10395 3/17/2005 0:00 3/24/2005 0:00 3/23/2005 0:00 Shipped 250
10396 3/23/2005 0:00 4/2/2005 0:00 3/28/2005 0:00 Shipped 124
10397 3/28/2005 0:00 4/9/2005 0:00 4/1/2005 0:00 Shipped 242
10398 3/30/2005 0:00 4/9/2005 0:00 3/31/2005 0:00 Shipped 353
10399 4/1/2005 0:00 4/12/2005 0:00 4/3/2005 0:00 Shipped 496
10400 4/1/2005 0:00 4/11/2005 0:00 4/4/2005 0:00 Shipped 450
10401 4/3/2005 0:00 4/14/2005 0:00 On Hold 328
10402 4/7/2005 0:00 4/14/2005 0:00 4/12/2005 0:00 Shipped 406
10403 4/8/2005 0:00 4/18/2005 0:00 4/11/2005 0:00 Shipped 201
10404 4/8/2005 0:00 4/14/2005 0:00 4/11/2005 0:00 Shipped 323
10405 4/14/2005 0:00 4/24/2005 0:00 4/20/2005 0:00 Shipped 209
10406 4/15/2005 0:00 4/25/2005 0:00 4/21/2005 0:00 Disputed 145
10407 4/22/2005 0:00 5/4/2005 0:00 On Hold 450
10408 4/22/2005 0:00 4/29/2005 0:00 4/27/2005 0:00 Shipped 398
10409 4/23/2005 0:00 5/5/2005 0:00 4/24/2005 0:00 Shipped 166
10410 4/29/2005 0:00 5/10/2005 0:00 4/30/2005 0:00 Shipped 357
10411 5/1/2005 0:00 5/8/2005 0:00 5/6/2005 0:00 Shipped 233
10412 5/3/2005 0:00 5/13/2005 0:00 5/5/2005 0:00 Shipped 141
10413 5/5/2005 0:00 5/14/2005 0:00 5/9/2005 0:00 Shipped 175
10414 5/6/2005 0:00 5/13/2005 0:00 On Hold 362
10415 5/9/2005 0:00 5/20/2005 0:00 5/12/2005 0:00 Disputed 471
10416 5/10/2005 0:00 5/16/2005 0:00 5/14/2005 0:00 Shipped 386
10417 5/13/2005 0:00 5/19/2005 0:00 5/19/2005 0:00 Disputed 141
10418 5/16/2005 0:00 5/24/2005 0:00 5/20/2005 0:00 Shipped 412
10419 5/17/2005 0:00 5/28/2005 0:00 5/19/2005 0:00 Shipped 382
10420 5/29/2005 0:00 6/7/2005 0:00 In Process 282
10421 5/29/2005 0:00 6/6/2005 0:00 In Process 124
10422 5/30/2005 0:00 6/11/2005 0:00 In Process 157
Cautious optimism. We have happy customers here, if we can keep them well stocked. I need all the information I can get

Custom shipping instructions sent to warehouse

Disputed then Resolved on 3/15/2005. Customer doesn't like the craftsmaship of the models.
We need to keep in close contact with their Marketing VP. He is the decision maker for all their purchases.

They want to reevaluate their terms agreement with Finance.

They want to reevaluate their terms agreement with Finance.

We must be cautions with this customer. Their VP of Sales resigned. Company may be heading down.

Customer requested that DHL is used for this shipping


Customer credit limit exceeded. Will ship when a payment is received.

Customer claims container with shipment was damaged during shipping and some items were missing. I am talking to Fed
Customer credit limit exceeded. Will ship when a payment is received.

Customer requested that DHL is used for this shipping


Customer credit limit exceeded. Will ship when a payment is received.
Customer claims the scales of the models don't match what was discussed. I keep all the paperwork though to prove other

Customer doesn't like the colors and precision of the models.

Custom shipping instructions were sent to warehouse


10423 5/30/2005 0:00 6/5/2005 0:00 In Process 314
10424 5/31/2005 0:00 6/8/2005 0:00 In Process 141
10425 5/31/2005 0:00 6/7/2005 0:00 In Process 119

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