M AT T H E W F R A N C I S 3 @ H O T M A I L .

C O M

M AT T H E W F R A N C I S
SUMMARY OF QUALIFICATIONS
 Dedicated and hard-working, demonstrated by high levels of
responsibility and punctuality
 Exceptional communication skills developed through customer
service experience
 Reliable and friendly, with an outgoing and courteous personality

EDUCATION
2010-2011 Algonquin College
Deans Honour list.
2005-2009 Holy Cross Catholic Secondary School
Graduated with honours.
1995-2005 J.J. O’Neill Catholic Elementary School

EXTRACURRICULAR ACTIVITIES

 Participant in Greater Napanee Soccer League (12 years)

 Participant in Napanee Minor Hockey League (6 years)
 Guitarist in local band while writing my own lyrics

WORK AND LEADERSHIP EXPERIENCE

August 2012- Present Assurant Solutions

 Work as phone support
 Deal with customer inquiries about their bills

 Deal with receiving payments

 Customer support/Technical support.

May 2012- August 2012 Startek

 Worked as phone support for T-Mobile.
 Dealt with customer inquiries about their bills.

 Dealt with receiving payments.

 Customer support/Technical support

July 2009- May2012 Wal-Mart

 Worked with customers, worked the cash
registers, and made sure the register was
balanced.
 Stocked Shelves, unloaded trucks, organized the
loading bay.
 Swept, mopped, and cleaned up spills around the

store.

June 2007- October 2007 Munroe’s General Store [ City, State ]

  Responsible for opening and closing the store, ensuring that the alarm
was set at the end of the evening and the cash register was balanced
 Stocked shelves, operated lottery centre, and handled large amounts
of cash

Summer 2006 & Summer 2007 Golden Lake United Church Camp
[ City, State ]
 Participated in leadership development training
 Status progressed to counselor in training where time was volunteered
to ensure campers had a positive experience

ACHIEVEMENTS

2004
Babysitting Certificate
2007/08
Grade 11 Honour Roll
2008/09
Grade 12 Honour Roll
2009
2009 Guitar Achievement Award
Genesis award for Creativity in Guitar
2009
Ontario Scholar
2011
Algonquin College Deans Honour list