BSBMGT517 Manage

Operational Plan
Assessment Task 2 – Plan and manage resource
acquisition

Student Name: Juvylene Ann Ruelos

Student ID: QFC1912463

11-22-2019
Contents
Procedure ...................................................................................................................................................................2
Procedure 1. ...........................................................................................................................................................2
Procedure 2. Plan and implement physical resourcing .........................................................................................2
a. Yes, I have reviewed the .............................................................................................................................2
b. Review Appendix 2 – An Action Plan on page number - ............................................................................2
c. Risk Management Strategy for organization IP ..........................................................................................2
Procedure 3. Plan and implement human resourcing:..........................................................................................2
a. Yes, I have reviewed the human resourcing activities in the action plan developed. ...............................2
b. Review Appendix 2 – An Action Plan on page number - ............................................................................2
c. IP requirements for human resource; ........................................................................................................2
d. Video file attached .....................................................................................................................................2
e. Appendix 5 on Page number? – for both the candidates...........................................................................2
Appendix 2: Action plan template ..............................................................................................................................3
Appendix 3: Expenditure payment approval form .....................................................................................................5
Appendix 4: Interview planning template ..................................................................................................................6
Appendix 5: Assessment and evaluation template ....................................................................................................7
References ............................................................................................................................................................... 10
Procedure

Procedure 1.
Yes, I have read the scenario and simulated business document provided as per requirements.

Procedure 2. Plan and implement physical resourcing

a. Yes, I have reviewed the physical resourcing activities in the action plan developed in
Assessment Task 1.
b. Review Appendix 2 – An Action Plan on page number –
c. Risk Management Strategy for organization IP
1. For example Intellectual property insurance.
2. Strategy 2
3. Strategy 3
4. Strategy 4
5. …..

Procedure 3. Plan and implement human resourcing:

a. Yes, I have reviewed the human resourcing activities in the action plan developed.
b. Review Appendix 2 – An Action Plan on page number -
c. IP requirements for human resource;
1. For example: Restricting employees’ access
2. Requirements 2:
3. Requirements 3:
4. Requirements 4:
5. …….

d. Video file attached

1. Interview 1 – File Name: BSBMGT517 Task 2 - Role Play 1 – Student ID Number
2. Interview 2 – File Name: BSBMGT517 Task 2 - Role Play 2 – Student ID Number
3. Appendix 4 on page number –

e. Appendix 5 on Page number? – for both the candidates

Appendix 2: Action plan template
Milestone: Action and/or objective Date Person responsible Budget or resources
(to achieve strategic aims of physical or resourcing) (where applicable)
Physical - Premises expenses 11/01/2019 Chief Financial Officer $1,000,000
 Premises expenses includes property rates/taxes, rent, repairs and
maintenance, security costs.
 Check out the local properties and determine where the prime and better
buildings are located.
 Find a better deal for business and compare plans, rates, and benefits.

Physical - Depreciation and amortization 11/13/2019 Chief Financial Officer $177,569

 Computers and capital equipment that is depreciated as well as a
company vehicle, a piece of manufacturing equipment, shelving, etc.
 Allocating the cost of an intangible asset over a period of time for loans.

Physical – Provide Insurance for the business and staff 11/17/2019 Chief Financial Officer $120,000
 Issue compensation insurance for your staff in case of accidents and
sickness.
 Allocate insurance for property such as building and contents on the
condition of disasters like storms, earthquakes, and fire.
 Arrange for electronic equipment and technology insurance to cover your
items to thefts, damage, and cyber-crime.

Physical –Check the Office supplies 1 11/17/2019 Chief Financial Officer $65,068
 General office supplies – Pens, papers, Notebook, Binder, Planner
 Technology Supplies – Computer, laptop, printer, copier, shredder
 Furniture supplies - desk, chair, tables, room divider, shelves, lamps
 Cleaning supplies – all-purpose cleaner, trash bins, trash bag

Human – Wages, salaries, and costs 11/19/2019 Chief Financial Officer $62,187
 Define the proper amount of salary for different staff.
 Access to superannuation to preserve benefits.
 Apply for workforce insurance to protect employees from injuries and
sickness.
Human – Marketing 11/20/2019 Marketing Manager $920,000
 Cost of staff travel and associated costs for sales, etc.
 Make an advance advertisement and promotions of the business in the
next 12 months.
 Produce the traditional announcement like distributing flyers, television
and radio ads, classified ads, poster and banner ads, etc.
 Boost the business using social media platforms like Facebook and
YouTube, online streaming, email marketing, and mobile app advertising.

Human – Training 2 11/20/2019 Human Resources $2,567,890

 Sales training: leadership, WHS, ethical/legal training. (HR) Manager
 Technical skills training: podcasts, e-learning, and online support
solutions.
 Soft skills development training: Communication skills, Time
management, Problem-solving skills, Teamwork, Adaptability

Human - Consultancy fees 11/21/2019 Operations General $50,000

 Project management: WHS management system; change management. Manager
Appendix 3: Expenditure payment approval form
This form needs to fill out individually for an individual resource purchase.

For completion by person verifying payment: Accounts/Finance manager name from the case study

Date: 11/30/19 Invoice date: 11/29/19

Payee name: Brand of

Life

Job/project number: Project title: Online

ABC2719 Advertising

Description of
payment: Cheque

Payment amount: $150000  ex. GST  inc. GST

Signature of person verifying payment Signature of delegated manager

For completion by finance:

Account number Account name Amount

MSP0727922527 Brand of life $150000

Total Payable: $150000

Approved: Mr. Mark Gomez Date: 11/29/2019

Director: Mr. Alex Thomas 11/29/2019

CEO: Pat Mifsud 11/29/2019

Finance manager: Riz Mehra 11/29/2019

Ms. Amy Elizabeth 11/29/2019

Appendix 4: Interview planning template

Planning aspect Description Time

1. Type of  Pre-screening
8:00 –
interview  One on one interview 10:00 am
 Stress Interview

2. Objectives  To select Customer Service Representative

Employees
 To determine whether the candidates are suitable N/a
for the position.
 To determine whether the candidates can fit into
the position.
 Provide information about the company

3. Approach  Tradition
and style  behavioral-based N/a

 Case study
 Directive

4. Schedule  Publicizing the vacancy

 Processing applicants
 Phone Interview
 Shortlisting
 Arrangement of Interview
N/a
 Interviewing
 Making Decision after interview
 Pre-employment Check
 For job offer
 Induction and Orientation
 5. Topics and  What do you know about the company?
questions  Tell me about your previous jobs.
 What are your career goals?
 What are the best sales you achieve?
 How you handle difficult sales?
 Tell me about the toughest sale that you made.
N/a
 How do you keep up with the latest trends in
sales?

Appendix 5: Assessment and evaluation template

Candidate 1: Cedric Turner – Customer Sales Representative 3
Question The ideal answer contains: Number of Score
possible
points

1. What do you know Level of interest and

about our company? preparation.
1 to 6 4

2. Tell me about yourself Ability to communicate and

and your previous jobs. demonstrate her/his skills.
1 to 6 5

3. What are your career What is her/his motivation and

goals? how to achieved goals?
1 to 6 5

4. What are the best Detailed stories about her/his

sales you achieve? success.
1 to 6 3

5. Tell me about the Being patient and devoted to

toughest sale that you the target sale.
1 to 6 4
made.

6. How do you keep up Updated in latest trends social

with the latest trends in media platform, blog, news
1 to 6 2
sales? and etc.

Total 23
Recommendation:

He answered every question very well. He backed up his skills and experiences with stories
from past jobs. He has a great amount of experience in this job. Maintains a good sense of
positivity before, during and after the interview. He also has a good personality. I would
recommend hiring him in the position of sales representative. 4

Final Interview: Manager

Candidate 2: Maureen de Guzman – Customer Sales Representative
Question The ideal answer contains: Number of Score Commented [CS1]: Use information from Appendix 4
possible
points

1. What do you know Level of interest and

about our company? preparation.
1 to 6 5

2. Tell me about yourself Ability to communicate and

and your previous jobs. demonstrate her/his skills.
1 to 6 6

3. What are your career What is her/his motivation and

goals? how to achieved goals?
1 to 6 6

4. What are the best Detailed stories about her/his

sales you achieve? success.
1 to 6 5

5. Tell me about the Being patient and devoted to

toughest sale that you the target sale.
1 to 6 5
made.

6. How do you keep up Updated in latest trends social

with the latest trends in media platform, blog, news
1 to 6 6
sales? and etc.

Total 29
 Recommendation:

The candidate exceeds the requirements and she had the necessary technical skills to
perform the job successfully. Always shows great confidence all the way through the
interviewing process. Strikes a good balance when it comes to confidence, modesty, and
professionalism. Answers questions in a very clear and concise manner that everyone in
the room understands. 4

Final Interview: Manager

References

Harvard referencing - http://www.citethisforme.com/au/referencing-generator/harvard

1 Small Business Trends. (2019). The Definitive Office Supplies Checklist for Small Businesses - Small Business
Trends. [online] Available at: https://smallbiztrends.com/2018/12/office-supplies-checklist-small-
business.html [Accessed 22 Nov. 2019].
2 Uscreen. (2019). & Different Types of Employee Training Programs | Uscreen. [online] Available at:
https://www.uscreen.tv/blog/6-types-online-employee-training-programs/ [Accessed 22 Nov. 2019].

3 Sarkar, P. (2019). 12 Common Sales Job Interview Questions and How to Answer Them. [online]
Blog.hubspot.com. Available at: https://blog.hubspot.com/sales/common-sales-job-interview-questions-
how-to-answer-them [Accessed 20 Nov. 2019].

4 Employeepedia.com. (2019). Interviewing: 40 Useful Performance Feedback Phrases - EMPLOYEEPEDIA.

[online] Available at: https://www.employeepedia.com/manage/reviews/7994-interviewing-40-useful-
performance-feedback-phrases [Accessed 21 Nov. 2019].