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COMPANY PROFILE Your Link to the Newest Trends in Quality Unit 16M One Burgundy Plaza,

COMPANY PROFILE

Your Link to the Newest Trends in Quality

COMPANY PROFILE Your Link to the Newest Trends in Quality Unit 16M One Burgundy Plaza, 307

Company Profile

Company Profile

TABLE OF CONTENTS

Item

Contents

Page

1 About Us………………………………………………………………

3

2 Brief History……………………………………………………………….

4

3 Company Vision & Mission…………………………………………

5

4 Consultancy & Training Business Framework……………

7

Strategic Planning………………………………………….…

8

People Development…………….……………………….…

10

Process Management…………………………………….…

11

Performance Management……………………………

13

Continuous Improvement………………………………

15

Standardization & Control……………………………

17

5 Training Courses……………………………………………………… Strategic Planning…………………………………………….

19

People Development…………….……………………….…

19

Process Management……………………………………….

20

Performance Management………………………………

22

Continuous Improvement………………………………

23

Standardization & Control………………………………

25

6 Our President & Managing Director…

……………………….

28

7 Some of our Clients…………………………………………………….

29

Company Profile

Company Profile
Company Profile Your Link to the Newest Trends in Quality ABOUT US Quality Plus Management Consulting

Your Link to the Newest Trends in Quality

ABOUT US

Quality Plus Management Consulting Co. is a team of experts who provide tailored consulting and training services in the field of quality and process improvement.

Over the years, we take pride on the expertise and sense of professionalism of our consultants. Our competency is embedded in our extensive experience in the industry coupled with our ability to impart the knowledge to our clients in the most effective and passionate way.

We help our clients in achieving excellent quality and productivity level through continuous process improvement efforts, resulting in the reduction of product defects, shorter cycle time, trimmed down operational costs and enhanced customer satisfaction.

of product defects, shorter cycle time, trimmed down operational costs and enhanced customer satisfaction. Page 3

Company Profile

Company Profile

BRIEF HISTORY

Quality Plus Management Consulting Co., upon its inception in 2001

started with the challenge for its Managing Director, Mr. Henry O. Palaca to start as a freelance consultant for a project with a lighting company in an industrial park in Cavite. Through ‘word of mouth’ more projects from new clients came in, one after

Hence, it was formally established as a legal single proprietorship entity

in 2002, registered under the name Q+ MANAGEMENT CONSULTING. It was when clients drastically increased to over twenty companies from the manufacturing and service sectors.

the other.

While the company continued to grow annually, the owners decided to aggressively market its services. In a span of one year, there was a remarkable increase in its clientele to over 50 until it finally shifted its form of business into a partnership in August 2007 and expanded its name to QUALITY PLUS MANAGEMENT CONSULTING CO.

The convergence of its pool of consultants and technical staff alongside with their expertise, exposure and experiences comes with an innovation in its new image into a concrete business framework that embraces six major fields of approach to industry quality and process improvement. This framework lays out an ideal cycle of approach to business process overhauling that starts from

(1) Strategic Planning to (2) People Development, then (3) Process Management alongside with (4) Performance management, (5) Continuous Improvement and (6) Standardization & Control.

It is a cycle that is continuously refined until the organization achieves operational excellence.

Company Profile

Company Profile

OUR VISION

A noble institution known for transforming the mindset of the industry into a paradigm of optimum quality and productivity.

OUR MISSION

Quality Plus Management Consulting Co. is committed to:

Provide exceptional services that will add value to our clients;

Nurture our staff and continuously develop their competence in order to achieve a high sense of pride and degree of excellence in their work; and

Build strong relationship with our business partners and treat them with fairness and integrity.

Company Profile

Company Profile

WHAT QUALITY PLUS HAS ALREADY ATTAINED

WE are motivated to be a partner in nation-building with the vision to

transform the mindset of the industry into a paradigm of optimum quality and

productivity.

value to our clients whom we deal with integrity and equitability, being partners in

To achieve this, we aim to provide exceptional services that will add

nurturing employees for competency at work.

So far, it has inspired us to have already shared with our clients under the BUSINESS PROCESS IMPROVEMENT PROGRAM the success of achieving significant results in the value-added services we provide, such as:

1. Initial cost savings of about PhP 2.5 million,

2. Reduction of unnecessary manpower from 20-50%, and

3. Reduction of production processing time by 30%.

We are proud to have assisted successfully organizations from the initial management system appraisal up to ISO CERTIFICATION.

We provide training for our clients in the field of quality and productivity as well as statistical tools and techniques in addressing operational problems and improving customer satisfaction.

CONSULTANCY AND TRAINING BUSINESS FRAMEWORK Page 7

CONSULTANCY AND TRAINING BUSINESS FRAMEWORK

CONSULTANCY AND TRAINING BUSINESS FRAMEWORK Page 7
STRATEGIC PLANNING The process of defining strategy of the organization and making the right decisions

STRATEGIC PLANNING

The process of defining strategy of the organization and making the right decisions in allocating resources to pursue the strategy set, including its capital and people.

HOW WILL QUALITY PLUS HELP YOU IN STRATEGIC PLANNING?

Business Planning Short term plans are not enough to survive in the stiff competition. For an organization to avoid myopia, a long-term business plan is strategically performed by the management. This covers environmental scanning, customers and competitors’ analysis and setting up of corporate goals, objectives and targets.

Market Needs Assessment

“Listen to the voice of the customer” – An enterprise that is focused on meeting customer needs, wants and expectations is usually the one who succeeds in the race. To effectively obtain customer requirements, an effective system, tool or

Deployment (QFD) or

technique

competitive benchmarking.

must

be

used

such

as

Quality

Function

Project Feasibility Study Business expansion is inevitable to a dynamic organization. It may be launching a new product or service, establishing a new facility, or relocating the business. There is therefore an entailed risk to an expansion program in whatever form. To reduce the risk of failure in the expansion program, a project feasibility study must be conducted. The study is intended to assess the viability of expansion in all its facets – market, technical, financial, socio-economic and organization.

STRATEGIC PLANNING OUR SERVICES IN STRATEGIC PLANNING INCLUDE:  Organizational Diagnosis Our team of consultants

STRATEGIC PLANNING

OUR SERVICES IN STRATEGIC PLANNING INCLUDE:

Organizational Diagnosis Our team of consultants conducts an assessment of the company’s entire business process, focusing on the actual performance of the critical processes.

Coaching Approach We coach our clients on how to properly execute the Strategic Planning of the company, from environmental scanning up to development of goals, objectives, targets, and programs.

Project Feasibility Study We can conduct a complete project feasibility study for the company, covering marketing, technical, financial, socio-economic and organizational set up.

Training Led Consultancy

Quality Function Deployment (QFD)

Competitive Benchmarking

How to Conduct Project Feasibility Study

PEOPLE DEVELOPMENT It involves the enhancement of employee's competencies and equipping them with the knowledge

PEOPLE DEVELOPMENT

It involves the enhancement of employee's competencies and equipping them with the knowledge and skills in the performance of their functions and responsibilities.

HOW WILL QUALITY PLUS HELP YOU IN PEOPLE DEVELOPMENT?

Part of the company preparation in the implementation of the strategic plan is the capability of the people in the execution of the plan. Staff capability is evaluated in terms of their knowledge, skills and work attitude.

OUR SERVICES IN PEOPLE DEVELOPMENT INCLUDE:

Training Led Consultancy

Employee Competence Management System

Training Workshops

Management Development Program

Leadership & Supervisory Skills

People Empowerment

Training of Trainers

Team Building for Performance Improvement

PROCESS MANAGEMENT It involves defining the organization's critical processes, determining ownership of these

PROCESS MANAGEMENT

It involves defining the organization's critical processes, determining ownership of these processes, establishing responsibilities for the process owners and measuring performance of these processes.

HOW WILL QUALITY PLUS HELP YOU IN PROCESS MANAGEMENT?

Production Operations Management In order to be competitive in the market, the organization’s production operation, which is the core business process that transforms the integrated resources into value-added product or service must be both effective and efficient. Relevant production operation tools and techniques must be utilized within the operation.

Effective Quality Control An independent quality control activity must be undertaken to ensure that the quality of the products meets customer requirements upon delivery to the clients. Quality Control system, if not properly implemented, may be very costly. Careful attention must be given when setting up quality control system to prevent high cost of quality control.

Process Control Companies use various statistical tools and techniques to measure performance of the process. When the process is measured, that is the only way we can assess its stability as well as its ability to meet product specifications and customer expectations

Measurement System The measurement system of the production operations system must be closely monitored for its reliability. Monitoring and inspection activities will be futile unless the company’s measurement system is verified to be satisfactory and the measurement readings reliable.

PROCESS MANAGEMENT OUR SERVICES IN PROCESS MANAGEMENT INCLUDE:  Operations Audit A team of consultants

PROCESS MANAGEMENT

OUR SERVICES IN PROCESS MANAGEMENT INCLUDE:

Operations Audit A team of consultants conducts an independent assessment of the company’s production operations, determining its strengths as well as its areas for improvement

Coaching Approach We coach our clients on how to implement system as well as the sub-systems of production operations such as Production Planning and Control (PPC), Materials Management, Warehousing and Inventory Management, Distribution System, Maintenance System, and Facilities Planning.

Training Led Consultancy

Production Planning & Control (PPC)

Warehousing & Inventory Management

Facilities Planning & Design

Facilities Maintenance & Reliability

Statistical/ Acceptance Sampling Hypothesis Testing

Analysis of Variance (ANOVA)

Regression Analysis

Design of Experiment

Statistical Process Control

Measurement System Analysis

Gage Repeatability & Reproducibility

Attribute GR&R

Advanced Product Quality Planning (APQP)

Failure Mode Effect Analysis (FMEA)

PERFORMANCE MANAGEMENT It involves assessing company's performance based on predetermined goals. HOW WILL QUALITY PLUS

PERFORMANCE MANAGEMENT

It involves assessing company's performance based on predetermined goals.

HOW WILL QUALITY PLUS HELP YOU IN PERFORMANCE MANAGEMENT?

Balanced Score Card It has been the trend in the industry that assessing company performance may be done in four perspectives: financial, customer, internal processes, and learning and growth.

Cost of Quality Management A traditional organization may be monitoring the cost incurred due to quality defects such as rejects, product claims and warranty. However, such way of monitoring is not sufficient to capture the totality of cost due to quality. Managing cost of quality must also include the cost due to defect prevention such as training, calibration, among others.

Performance Excellence Assessment Assessing the company performance is effective if done holistically. A set of performance criteria covering management, leadership, strategic planning, market focus, information and analysis, human resources focus, process management and business results are all essential in the assessment.

PERFORMANCE MANAGEMENT OUR SERVICES IN PERFORMANCE MANAGEMENT INCLUDE:  Coaching Approach We teach our clients

PERFORMANCE MANAGEMENT

OUR SERVICES IN PERFORMANCE MANAGEMENT INCLUDE:

Coaching Approach We teach our clients on how to set up a performance management system in the company. Proven-to-be-effective methodologies such as Management-By- Objective (MBO), Balanced Score Card (BSC), Cost of Quality Management (CQM), or Performance Excellence Assessment criteria (PQA, MBNQA) may be used as a framework.

Training-Led Consultancy

Balanced Score Card

Cost of Quality

Assessing Company’s Performance Through MBNQA Criteria

CONTINUOUS IMPROVEMENT Nowadays, every organization is faced with the challenge of improving and streamlining its

CONTINUOUS IMPROVEMENT

Nowadays, every organization is faced with the challenge of improving and streamlining its business process to cope with highly competitive market. Quality must go hand-in-hand with productivity. The paramount emphasis of continuous improvement is the importance of product quality, quick response to customer and reduced operational cost.

HOW WILL QUALITY PLUS HELP YOU IN CONTINUOUS IMPROVEMENT?

Business Process Improvement The bottom line of business process improvement is improved product quality and service levels, quick response to customer and reduced operational cost. This program covers work simplification through time and motion study, productivity improvement through work sampling and facilities layout review, and work redesign through ergonomics, among other tools.

Team Approach in Problem Solving Problems occur in the process or equipment, manpower capabilities or relations, product quality, and many others. Management and employees alike try to solve these problems through meetings and brainstorming, hoping that they find the causes and come up with an effective solution. The team approach in problem solving has been proven to be effective in addressing any operational problem. A formed team (i.e., Quality Circle or Self Directed Team) is tasked to clearly define the problem, determine its root causes, and implement courses of action. Various problem solving tools may be used including 7 Q.C. tools and 7 management planning tools.

Lean Manufacturing Lean Manufacturing is a management philosophy of minimizing wastes by striving for perfection through continuous learning, creativity and teamwork. Success requires total commitment of the management and employees.

CONTINUOUS IMPROVEMENT OUR SERVICES IN CONTINUOUS IMPROVEMENT INCLUDE:  Business Process Improvement Program A team

CONTINUOUS IMPROVEMENT

OUR SERVICES IN CONTINUOUS IMPROVEMENT INCLUDE:

Business Process Improvement Program A team of consultants conduct a study of the existing business process of the company, assesses the present productivity and quality levels, diagnoses the factors affecting productivity and quality, and generates recommendations and solutions to increase productivity and optimizes utilization of present resources, including manpower complement.

Coaching Approach. We coach our client on how to set up effectively process improvement/ problem solving teams, including training led consultancy on different problem solving tools and techniques, and recognition or reward scheme.

Training Programs:

Work Simplification

Creating a Safe and Efficient Workplace

Business Process Re-engineering

7 Q.C. Tools of Problem Solving

7 Management Planning Tools

Theory of Constraints

8D of Problem Solving

Setting Up Quality Teams

5S of Good Housekeeping

Value Stream Mapping

Just- in- time

Kanban System

Poka Yoke (Mistake Proofing)

Gemba

Muda

Visual Management

Total Productive Maintenance

Lean Manufacturing

STANDARDIZATION & CONTROL A Management System refers to what the organization does to manage its

STANDARDIZATION & CONTROL

A Management System refers to what the organization does to manage its processes or activities in order that the products or services that it produces meet the objectives it has set itself, such as satisfying the customer's quality requirements, complying to regulations or meeting environmental objectives.

HOW WILL QUALITY PLUS HELP YOU IN STANDARDIZATION & CONTROL?

Quality Management System (QMS)

At Quality Plus, we help companies gain the seal of quality – ISO 9001, ISO/TS 16949, ISO 22001, HACCP, and GMP certification. Our assistance starts from conducting current system appraisal, to system design, development and deployment up to system implementation, audit and review prior to certification.

Environmental Management System (EMS)

We provide assistance to companies in setting up EMS based on the requirements of ISO 14001. Our assistance starts from conducting current system appraisal and initial environmental review, to EMS design, development and deployment up to system implementation, audit and review prior to certification.

Occupational Health & Safety Management System (OHS)

We help companies in complying with the requirements of OSHAS 18001. Our assistance starts from conducting current system appraisal and hazard identification, to system design, development and deployment up to system implementation, audit and review prior to certification.

Integrated Management System (IMS)

We help companies implement an integrated management system that takes into consideration the three standards - ISO 9001, ISO 14001 and OSHAS 18001. Our assistance starts from conducting current system appraisal, to system design, development and deployment up to system implementation, audit and review prior to certification

STANDARDIZATION & CONTROL OUR SERVICES IN STANDARDIZATION & CONTROL INCLUDE:  Full Consultancy Package

STANDARDIZATION & CONTROL

OUR SERVICES IN STANDARDIZATION & CONTROL INCLUDE:

Full Consultancy Package Initial System Appraisal, Awareness on the Standards, Training Led Consultancy, Walk-through Review & Pre-Assessment

Documentation Package

Pre-certification or Pre-surveillance Audit

Training Programmes

Understanding ISO 9001 Requirements

Understanding ISO/ TS 16949 Requirements

Understanding ISO 22001 Food Safety Management System Requirements

Understanding GMP Requirements

Understanding HACCP Principles

Setting Up HACCP Program

Designing, Documenting and Implementing QMS

Internal Quality Auditing (IQA)

Effective Document Control

Effective Records Management

Managing Suppliers Quality

Measuring Customer Satisfaction

Root Cause Analysis (RCA)

WHAT WE OFFER  Coaching and Consultancy  In-house Training TRAINING COURSES 1. TRAINING COURSES

WHAT WE OFFER

Coaching and Consultancy

In-house Training

TRAINING COURSES

and Consultancy  In-house Training TRAINING COURSES 1. TRAINING COURSES ON: STRATEGIC PLANNING Strategic

1. TRAINING COURSES ON: STRATEGIC PLANNING

Strategic Planning

A disciplined effort to produce the fundamental decisions and actions that must be taken

today to shape the long-term direction of the organization.the fundamental decisions and actions that must be taken Quality Function Deployment Is a structured method

Quality Function Deployment

Is a structured method that is intended to transmit and translate customer requirements,

that is, the Voice of the Customer through each stage of the product development and production process, that is, through the product realization cycle. Benchmarking Benchmarking

Is a process of comparing the business processes and performance metrics (including cost,

cycle time, productivity, or quality) that is widely considered to be an industry standard best practice Training Workshop in Feasibility Study An evaluation of a proposal designed to determine the difficulty of carrying out a designated task before technical development & project implementation.

before technical development & project implementation. 2. TRAINING COURSES ON: PEOPLE DEVELOPMENT Employee
before technical development & project implementation. 2. TRAINING COURSES ON: PEOPLE DEVELOPMENT Employee

2. TRAINING COURSES ON: PEOPLE DEVELOPMENT

Employee Competency Management Learn to establish the competency requirements of every job position in the core process group on the four components of the competency framework. Building Effective Teams in the Workplace Learn the importance of teamwork of the employees in the company and enhance the perspective on personal and work values through fun-filled and gainful activities.

2. TRAINING COURSES ON: PEOPLE DEVELOPMENT Writing for an effective communication Understand the importance of

2. TRAINING COURSES ON: PEOPLE DEVELOPMENT

Writing for an effective communication Understand the importance of effective communication and know its impact to people and the business process. Competency Based Compensation System Competency management is an important strategic area of organizations and it will have an impact on employer’s ability to attract applicants, retain employees, and ensure optimal levels of performance from employees in meeting the organization’s strategic objectives. Quality Customer Service A continuous process of meeting and exceeding customer's needs and expectations resulting to customer satisfaction.

3. TRAINING COURSES ON: PROCESS MANAGEMENT

Production Operations Management Develop a broad understanding of business operations and examine issues relevant to the current market and engage in hands-on programs that stimulate real business situations. Production Planning & Control (PPC) Concerns with planning and controlling all aspects of manufacturing, including materials, scheduling machines and people, and coordinati on with suppliers and customers. Materials Management Covers the acquisition of spare parts and replacements, quality control of purchasing and ordering such parts, and the standards involved in ordering, shipping, and warehousing the said parts. Inventory Management Control operating costs and provide better understanding on inventory management information, inventory management software & tools.

3. TRAINING COURSES ON: PROCESS MANAGEMENT Warehouse and Inventory Management This training primarily aims to

3. TRAINING COURSES ON:

PROCESS MANAGEMENT

Warehouse and Inventory Management This training primarily aims to control the movement and storage of materials within a warehouse and process the associated transactions, including shipping, receiving, storage, Picking, controlling operation costs and provide better understanding.

Introduction to Supply Chain Management Gives the basic management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers. Activity Based-Costing Costing model that identifies activities in an organization and assigns the cost of each activity resource to all products and services according to actual consumption. Facility Layout Planning & Design The physical arrangement of everything needed for the product or service, including machines, personnel, raw materials, and finished goods. The criteria for a good layout necessarily relate to people (personnel and customers), materials (raw, finished, and in process), machines, and their interactions Facility Maintenance and Reliability Aims to maintain the capability of the system while controlling cost. Statistics-Based Quality Control Method of using statistical charts to monitor product quality and quantity in the product process. Statistical Sampling Techniques Provide mathematically verifiable quantitative aids for estimating the sample size needed to achieve the desired precision and reliability. Analysis of Variance (ANOVA) A general technique that can be used to test the hypothesis that the means among two or more groups are equal, under the assumption that the sampled populations are normally distributed. Regression Analysis Aims to understand how the typical value of the dependent variable changes when any one of the independent variables are varied, while the other independent variables are held fixed. Statistical Planning & Control Training that primarily focuses on monitoring a process through the use of control charts.

3. TRAINING COURSES ON: PROCESS MANAGEMENT Introduction to Design of Experiment Design of all information-gathering

3. TRAINING COURSES ON: PROCESS MANAGEMENT

Introduction to Design of Experiment Design of all information-gathering exercises where variation is present, whether under the full control of the experimenter or not.

Measure System Analysis Training that primarily focuses & evaluates the test method, measuring instruments, and the entire process of obtaining measurements to ensure the integrity of data used for analysis (usually quality analysis) and to understand the implications of measurement error for decisions made about a product or process. Implementing a Risk-Based Management System through Failure Mode & Effects Analysis A structured, qualitative analysis of a system, subsystem, or function to identify potential system failure modes, their causes, and their effects on the system operation associated with the failure mode’s occurrence. Process Management Training Workshop Learn how to design, develop, and implement process management framework in the organization.

4. TRAINING COURSES ON: PERFORMANCE MANAGEMENT

Balanced Scorecard The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. Overview of the Philippine Quality Award Philippine Quality Award is the highest level of national recognition for exemplary organizational performance. Performance Management Performance Management aims to determine, establish & measure key performance indicators, which leads to the understanding of what the customer perceives of a service.

5. TRAINING COURSES ON: CONTINUOUS IMPROVEMENT Productivity Improvement Learn the concept of productivity and what

5. TRAINING COURSES ON:

CONTINUOUS IMPROVEMENT

Productivity Improvement Learn the concept of productivity and what are the tools used to improve productivity. Cycle Time Reduction

Learn about Cycle Time Reduction and find ways to decrease the standard time required to complete a process using different tools. Lean Manufacturing

It is a generic process management where values are created with less work/effort by

minimizing or eliminating waste. Value Stream Mapping

It is a lean manufacturing technique used to analyze the flow of materials and information currently required to bring a product or service to a consumer. Just-in-time Training Workshop

Just-In-Time (JIT) can be an effective approach to achieving excellence in a manufacturing company through the elimination of waste. Kanban System

Is a systematic approach in signaling a system to take action to maintain a continuous supply

of parts, supplies, etc so that it is readily available to the user.

Poka yoke (Mistake Proofing)

A mechanism in lean manufacturing process that helps an equipment avoid mistakes in

which it minimize or eliminate product defect by preventing, correcting, or drawing attention to human errors.

5S of Good Housekeeping The most basic and fundamental approach for improving productivity in all types of businesses, particularly at plants and factories. Visual Management

It is a system of management that helps cr eate and sustain competitive advantage for organizations. Introduction to Six Sigma

Principle used in service and manufacturing industry that aims to minimize defects. The DMAIC Process

A Six Sigma framework tool that is used in solving problems encountered in an organization

and is used to improve an existing process . Problem Solving Process through 7 QC Tools

It is a prerequisite of DMAIC process specifically in the measurement and control phase

that is concentrated on statistical or quantitative approach. Seven (7) New QC Tools

It is a prerequisite of DMAIC process specifically to define, act and interpret a phase that is concentrated on qualitative approach.

5. TRAINING COURSES ON: CONTINUOUS IMPROVEMENT Total Quality Management Business Management strategy that aims at

5. TRAINING COURSES ON:

CONTINUOUS IMPROVEMENT

Total Quality Management Business Management strategy that aims at embedding awareness of quality in all organizational processes.

Setting up Quality Teams

A training that will help to pinpoint & determine the key personnel for Quality Teams. Kaizen Training Workshop Kaizen is a Japanese term which pertains to the concept of continuous incremental improvement. Total Productive Maintenance

It involves reducing & eliminating machine breakdown & downtime due to poor maintenance program therefore increasing productivity.

Value Engineering Involves creating the value for the product/service in the perspective of cost & customer needs/wants. Introduction to Ergonomics

It entails designing the job, equipment, and workplace to fit the worker.

Effective Problem Solving and Decision Making Gain understanding on when to use and what triggers problem solving process, as well as establishing an effective approach in the problem solving process. Behavior-based Safety Training Behavior-based safety is a concept that creates employees’ awareness of their surroundings, and establishes safe practices in accomplishing tasks.

Business Process Mapping

Is a tool used to determine the work flow of particular task or process.

Business Process Improvement

It is a systematic approach to help an organization optimize its underlying processes to

achieve more efficient results. Process Analysis

It is a systematic way, used to study all factors, which affect the method of performing an operation, to achieve maximum overall production efficiency.

6. TRAINING COURSES ON: STANDARDIZATION & CONTROL Culture Transformation through 8 QMS Principles Understand the

6. TRAINING COURSES ON: STANDARDIZATION & CONTROL

Culture Transformation through 8 QMS Principles Understand the 8 QMS Principles and practical tips on how they will translate these principles into a work habit and eventually culture. ISO 9001:2008 Transition Course Understand the changes from ISO 9001:2000 to ISO 9001:2008 requirements. Understanding ISO 9001:2008 Gain adequate knowledge on what are the ISO 9001:2008 Requirements. Understanding ISO 9001:2008 Auditing Perspective Gain adequate knowledge on what are the ISO 9001:2008 Requirements in the auditing perspective. Management Representative Skills Development Provide the Quality Management Representative the tools they need to sharpen their existing skills. QMS Planning Learn how to draft the business process map of the company. ISO 9001 Documentation (Manufacturing) Understand the development of three level of company documentation and learn to develop these company documentation in a manufacturing company. ISO 9001 Documentation (Manufacturing) Extensive understanding on the development of three level of company documentation and learn to develop these company documentation in a manufacturing company. ISO 9001 Documentation (Service) Understand the development of three level of company documentation and learn to develop these company documentation in a service company. ISO 9001 Documentation (Service) Extensive understanding on the development of three level of company documentation and learn to develop these company documentation in a service company. Internal Quality Audit Refresher Course Brief discussion on different techniques on effective auditing. Internal Quality Audit with ISO Overview Extensive discussion of different techniques in effective auditing with ISO Overview. Internal Quality Audit without ISO Overview Extensive discussion of different techniques in effective auditing without ISO Overview. Advanced Internal Quality Audit Learn to execute an Effective Internal Quality Audit by looking into the Quality Management System as well as the culture of the organization.

6. TRAINING COURSES ON: STANDARDIZATION & CONTROL Effective Root Cause Analysis through 8D Learn the

6. TRAINING COURSES ON: STANDARDIZATION & CONTROL

Effective Root Cause Analysis through 8D Learn the different approaches and tools in Root Cause Analysis. Effective Root Cause Analysis through 8D Learn the different approaches and tools in Root Cause Analysis together with the use of Statistical Tools and Failure Mode and Effect Analysis (FMEA). Understanding ISO 14001:2004 Environmental Management System (EMS) Gain adequate knowledge on what are the requirements of ISO 14001:2004. ISO 14001 Documentation (Manufacturing) Understand the development of environmental documentation such as OTPs (Objectives, Target and Programs), procedures and support documents. ISO 14001 Documentation (Service) Understand the development of three level of company documentation and learn to develop these company documentation in a service company. Internal ISO 14001 (EMS) Audit with ISO Overview Learn the different techniques in effective auditing with ISO Overview. Internal ISO 14001 (EMS) Audit without ISO Overview Learn the different techniques in effective auditing excluding ISO Overview. Effective Root Cause Analysis through 8D for EMS Learn the different approaches and tools in Root Cause Analysis for Environmental Management System. Effective Root Cause Analysis through 8D for EMS Learn the different approaches and tools in Root Cause Analysis for Environmental Management System. ISO 22000:2005 Food Safety Management Systems Awareness Course Understand the requirements of ISO 22000:2005. Understanding HACCP and Prerequisite Programs Understand what are the HACCP requirements together with the different programs incorporated to it. Good Manufacturing Practices (GMP) Awareness Course Understand what are the Good Manufacturing Practice requirements. Understanding OHSAS 18000:2007 Understand what are the requirements of OHSAS 18000:2007. Occupational Health and Safety Management System Auditing Learn the different auditing techniques in OHSAS 18000:2007 Formulating EHS HIRAC and OTPs Training Workshop Learn to develop the EHS Hazard Identification and Risk Assessment and Control (HIRAC), as well as the Objectives, Targets and Programs (OTPs)

6. TRAINING COURSES ON: STANDARDIZATION & CONTROL Integrated Management System Documentation Training Workshop

6. TRAINING COURSES ON: STANDARDIZATION & CONTROL

Integrated Management System Documentation Training Workshop Understand the development of the company documentation integrating QMS, EMS, FSMS, OHSAS. Integrated Management System Internal Auditing Gain knowledge on how to conduct internal auditing with integrated systems. Understanding ISO TS 16949 Requirements Learn the different requirements of ISO TS16949 for the automotive industry. ISO TS 16949 Internal Audit Gain knowledge on how to conduct internal auditing with the TS 16949 for the automotive industry requirements. Understanding Advanced Product Quality Planning (APQP) Learn about Advanced Product Quality Planning which is a structured method of defining and establishing the steps necessary to ensure that a product satisfies the customer. Enhancing Productivity through Records Management Learn how to properly document, control, and identify retention period of records. Implementing an Effective Document Control System Learn how to properly document, control, and identify retention period of documents. Implementing an Effective Documents and Records Management System Learn how to properly document, control, and identify retention period of records and documents.

For more information about our effective training programs, please call us for an appointment. We shall be glad to assist in your organizational competency and training enhancement programs.

QUALITY PLUS MANAGEMENT CONSULTING CO.

Unit 16M One Burgundy Plaza, 307 Katipunan Ave., Quezon City, Philippines

Tel no:

(632) 434-3583

TeleFax:

(632) 434-6833

E-mail: mail@qplusconsulting.com Website: www.qplusconsulting.com

H H e en nr r y y O O P P a al la

HHeennrryy OO PPaallaaccaa,, PPIIEE,, MMTTMM

O O P P a al la a c c a a , , P P

President and Managing Director

Henry O. Palaca is the President & Managing Director of Quality Plus Management Consulting Co. He obtained his Bachelor of Science degree in Industrial Engineering and Master’s Degree in Technology Management at the University of the Philippines, Diliman, Quezon City. He is also a professor of Mapua Institute of Technology - School of IE/EMG, handling masteral and undergraduate courses in statistics, quality and productivity.

Henry has been a Management System consultant for over ten years now. He successfully assisted more than 100 companies in setting up a Quality Management System towards ISO 9001 certification. He also helped out companies in their process excellence effort including Pilipinas Shell Petroleum Corporation, and Alcantara Group’s plywood plant in Davao, agribusiness in General Santos and industrial park in Batangas. He also assisted companies in setting up their TQM programs including quality circles and self-directed teams.

In the field of training, Henry delivered over 10 various courses in Management System and Process Improvement to more than 50 companies. Having been an IRCA registered QMS auditor (Ref. # 1181722), he conducted audit to more than 100 companies in a lead auditor or auditor capacity.

Henry’s passion for quality, productivity and process improvement inspires him to get involved in

some training institutions: as a regular guest lecturer of UP Institute for Small Scale Industries (UP ISSI), and as one of the key trainers of the Advocate of Philippine Fair Trade, Inc. (APFTI), an NGO

that helps small-scale companies to become globally competitive.

Management, TQM and Project Management at the UP ISSI. In APFTI, he is a training partner, being a founding member of Excellent Training Concepts (XTC), APFTI’s training group. He is also an active member of Philippine Society for Quality (PSQ), being chair of the Technical Professional Development Committee.

He is lecturing on Production

His early days of this career nurtured him to be an expert in this field. He was a former management consultant of Neville-Clarke Philippines. Also, he previously held key positions in Management System with Mariwasa Ceramics Group of Companies and Splash Group of Companies in the development and implementation of their Total Quality Management programs, including ISO 9000 certification.

SOME OF OUR CLIENTS AGRICULTURE  Alsons Aquaculture Corporation  Central Azucarera Don Pedro, Inc.

SOME OF OUR CLIENTS

AGRICULTURE

Alsons Aquaculture Corporation

Central Azucarera Don Pedro, Inc.

Central Azucarera la Carlota, Inc.

Foremost Farms, Inc.

Lapanday Foods Corporation

Mindanao Fresh Produce Corp.

Monsanto Philippines, Inc.

NEH Philippines, Inc.

Santeh Feeds Corporation

Sarangani Agricultural Co., Inc.

Sumifru Philppines Corp.

Tagum Devt. Corp. (TADECO)

Tristar Group of Banana Companies

AUTOMOTIVE

Continental Temic Electronics Philippines, Inc.

F-Tech Philippines Mfg., Inc.

Laguna Metts Corporation

Suzuki Philippines, Inc.

CERAMICS/ CONCRETE/ REFRACTORIES

Assistco Energy & Industrial Corp.

Italfil Manufacturing Inc.

Mariwasa Siam Ceramics, Inc.

Siam Mariwasa Toto, Inc.

Teh Hsin Enterprise Phils. Corp.

SOME OF OUR CLIENTS CHEMICALS  Pacific Carbonic Corporation  TNC Chemicals, Inc.  Kemwerke,

SOME OF OUR CLIENTS

CHEMICALS

Pacific Carbonic Corporation

TNC Chemicals, Inc.

Kemwerke, Inc.

CONSULTING/RESEARCH/TESTING & CALIBRATION

Fresh Studio Innovations Asia, Inc

Intertek Testing Center, Inc.

COSMETICS & PERSONAL CARE

Cosmetique Asia

Euro Chemicals, Inc.

Hairskin Spa Manufacturing Corp.

Lean Processes, Inc.

Metrolab Industries, Inc./Sara Lee, Inc.

Minaro Skin Care Products

Mondes Int’l Beauty Products Inc

Pilipinas Extract Resources, Inc.

Refinette Cosmetic Industry

Ysa Skin Care Corporation

SOME OF OUR CLIENTS ELECTRONICS / SEMICON  CH Global Tech. Inc.  Daeduck Philippines,

SOME OF OUR CLIENTS

ELECTRONICS / SEMICON

CH Global Tech. Inc.

Daeduck Philippines, Inc.

Enomoto Phil. Manufacturing Corp.

Hewlett- Packard Philippines Corp.

Hoya Glass Disk Phils.

ITO Seisakusho Philippines Corp.

Kyouritsu Electronics Phils., Inc.

L&K Phils., Inc.

Micro Hi-fi Solutions, Inc.

Nidec Subic Corp. /Sankyo Seiki Mfg. Corp.

Panasonic System Networks Phils Corp.

Sanno Phils. Manufacturing, Inc.

Shimadzu Mfg. Philippines, Inc.

EMISSION TESTING

Summit Vehicle Emission Testing Center

ENGINEERING & CONSTRUCTION

Flour Daniel, Inc. – Philippines

GLASS

AGC Flat Glass (Phils.), Inc./Asahi Glass

SOME OF OUR CLIENTS GARMENTS, TEXTILES & RELATED INDUSTRIES  Allegro Pacific International, Inc. 

SOME OF OUR CLIENTS

GARMENTS, TEXTILES & RELATED INDUSTRIES

Allegro Pacific International, Inc.

RGC Textile Mfg. Inc.

Suzette Manufacturing & Trading Corp.

Topnotch Apparel Corporation

YKK Philippines, Inc.

FOOD BEVERAGE, SERVICES & PACKAGING

Cebu Pacific Catering Services

Diageo Philippines

Fonterra Brands Phils.

Heinz UFC Philippines

Lapanday Diversified Foods Corp.

MacroAsia Catering Services, Inc.

Monde Nissin Corporation

Philippine Fruits International Corp.

San Miguel Pckg.(SMPSI)-RightPak Plant

Silver Swan Manufacturing Co., Inc.

Sky Manna Food Chain, Inc.

Solmac Mktg. Corp./Zest-o Corporation

Southeast Asia Food, Inc. (SAFI)

Tea Ventures Co. (Teazers)

GOVERNMENT AGENCIES

Department of Science & Technology (DOST) – Region IX

Energy Regulatory Commission (ERC)

National Economic Development Authority (NEDA)-Region I

Phil. Nuclear Research Institute (PNRI)

SOME OF OUR CLIENTS HEALTHCARE & RELATED INDUSTRIES  Asia-Pacific Eye Center  Chinese Gen.

SOME OF OUR CLIENTS

HEALTHCARE & RELATED INDUSTRIES

Asia-Pacific Eye Center

Chinese Gen. Hospital & Med. Center

Manila Doctors Hospital

Pascual Laboratories, Inc.

Phil. Coalition Against Tuberculosis

TNC Everlight Phils., Inc.

UM Medical & Multitest Diagnostic Center, Inc.

Valencia Sanitarium & Hospital Foundation

INSURANCE / INVESTMENT /HOLDINGS

Alsons Insurance Brokers Corp.

Roxas Holdings Inc.

INFORMATION TECHNOLOGY/CALL CENTERS/BPO

Edata Services Phils., Inc.

Idess Interactive Technologies, Inc.

LOGISTICS/SHIPPING/CARGO FORWARDING

CPGC Logistics

PACC Shipping, Inc.

UTI Global Logistics, Inc

MANPOWER SERVICES

SP Deloraya Contracting & Manpower Services

Topserve Manpower Supply, Inc.

SOME OF OUR CLIENTS METALS (STEEL & RELATED INDUSTRIES)  Philsteel Metals Corporation  Somico

SOME OF OUR CLIENTS

METALS (STEEL & RELATED INDUSTRIES)

Philsteel Metals Corporation

Somico Steel Mill Corporation

Sonic Steel Industries, Inc.

Steel Asia Manufacturing Corp.

Steel Corp. of the Philippines

OPTICS

Essilor Manufacturing Philippines, Inc.

Optodev Inc.

ORGANIZATIONS/ASSOCIATIONS/ACADEME/INSTITUTIONS

Advocate of Phil. Fair Trade, Inc. (APFTI)

DMMA College of Southern Philippines

Phil. Society of Cosmetic Science (PSCS)

Phil. Society of Medical Oncology (PSMO)

Phil. Sugar Technologist Assn., Inc.(PHILSUTEC)

PETROLEUM & RELATED INDUSTRIES

Pilipinas Shell Petroleum Corporation

Unioil Petroleum Phils., Inc.

Union Refinery Corporation

Philippine National Oil Company

SOME OF OUR CLIENTS PLASTIC/FIBERGLASS/RUBBER (PACKAGING/ENCLOSURE/CONTAINMENT)  Alcoa Closure System Int’l.

SOME OF OUR CLIENTS

PLASTIC/FIBERGLASS/RUBBER (PACKAGING/ENCLOSURE/CONTAINMENT)

Alcoa Closure System Int’l. (Phils), Inc.

Amtes Corp. / Fompac Plastics

Cherubin Rubber Corporation

FRP Composite Int’l. Corp.

PLASTIC/FIBERGLASS/RUBBER (PACKAGING/ENCLOSURE/CONTAINMENT)

Nextphase International, Inc.

PACTEC Subic Bay, Inc.

Philippine Resins Industries, Inc.

Pioneer Amaresa, Inc.

Polyfoam RGC International Corp.

Polyflex Industries

Premier Creative Packaging Inc.

POWER GENERATION

Bauang Private Power Corp.

National Transmission Corp.

PRINTING

CGK Formaprint

Mega Publishing Group

The House Printers Corp.

US Embassy- Regional Printing Center

SOME OF OUR CLIENTS REALTY/ FACILITIES/ UTILITIES  First Phil Industrial Park Inc  Lima

SOME OF OUR CLIENTS

REALTY/ FACILITIES/ UTILITIES

First Phil Industrial Park Inc

Lima Land Inc.

Lima Utilities Corp.

Lima Water Corp.

Megaworld Corporation

REFRIGERATION & AIRCONDITIONING

Emerson Climate Technologies - GSC

UniMagna Philippines, Inc.

SAFETY EQUIPMENT & SUPPLIES

Berben Merchant, Inc.

TELECOMMUNICATIONS

ADTEL, Inc

WOOD

C. Alcantara & Sons, Inc

Juken Sangyo Corporation

Rev032010