UNIVERGE® SV9100 – Empowering the Smart Workforce

Technical Data UNIVERGE®

Number of SV9100s
Unit and Chassis
9.5”
1
Smart Scalability - Scale More Efficiency

1 2
19”
3 4 w/ NetLink
SV9100
COMMUNICATION SERVER
Outside Lines IP Lines
• IP Trunks (SIP)* 400*
Analogue Trunks
• Analogue Trunks (COT) 16 40 88 136 184 400
• PRI Channels 30 90 180 180 180 400
• BRI Channels 16 40 88 136 184 400
Terminals IP Terminals
• UNIVERGE DT800 Series 896**
• SP310 Soft Phone 256**
• SIP DECT terminals 896
Digital terminals (TDM)
• UNIVERGE DT300 Series 32 80 176 272 368 896
Analogue terminals
• SLT (-24V) 32 80 176 272 368 896
• SLT (-48V) 3 20 44 68 92 896
Applications** • IP Gateway channels
• IP Gateway channels with sRTP
256
256
Smart Communications for Small and Medium Businesses
Embedded Applications
Voicemail The UNIVERGE® SV9100 Communications Server is a robust, feature-rich and scalable system that is ideal for small
• VM InMail 16 channel; 12/115 hours of storage; 896 Mailboxes and medium businesses. It is designed to help solve today’s communications challenges and offers the ability to
(896 subscribers, 32 groups, 32 call routing mailboxes)
expand as your business grows in the future.
• VRS channels 16 channel
InACD (896 Agents, 64 ACD Groups)
In-Skin Applications The SV9100 offers:
• Gigabit POE switch 8 ports per blade > Multi-carrier SIP support – Offers greater resilience and provides more cost
• Internal router 4 port managed Ethernet switch with VLAN Support effective routing of calls
Networking
> VoIP and Traditional Voice Support – Deploy a pure IP solution or any
• NetLink networking # 50 systems
combination of IP and traditional circuit-switched technology with a single
• FeatureNet (AspireNet) 50 systems
• K-CCIS networking 50 systems
SV9100 system
Physical • SV9100 chassis dimensions 115 x 220 x 88 x 430 x > Application Integration – Embedded applications are easily accessed through
characteristics 369 mm 390 mm simple license activation
(hxwxd) (hxwxd) > Scalability – As a business’s communication needs grow with the company
• Empty chassis weight 2.15 Kg 6.35 Kg; Average weight of cards 275 g (maximum 6 cards in chassis)
> Stackable Architecture – The SV9100’s rack stackable chassis supports server
Power consumption • SV9100 Chassis Power Rating Input 100V/120V/220V/230-240V - 2.43A/2.19A/1.19A/1.15A 50/60Hz
functions, media gateways and media converters through a single unit
Compliance The SV9100 Communications Server carries a CE mark and complies with:
• EMC EN55022 Emission, EN55024 Immunity, EN61000 Powering
Easy migration from the SV8100
• Safety EN60950-1
> Investment protection
• Transmission and signalling TBR3, TBR4, ES203-021, TBR8, TBR38
> More features and improved
* Maximum number of simultaneous calls is limited by the Voice over IP Resources (IP Pad Channels) available
** Maximum number based on peer to peer, maximum independent of chassis configuration
functionality
> Enhanced Unified Communications
(UC) choices
> High capacity - almost double the
ports of the SV8100
NEC Corporation (Thailand) Ltd. UNIVERGE ® SV9100
159/37 23rd Floor and 159/38 24th Floor, Serm-mit Tower, UT880
Sukhumvit 21 Road (Asoke), Klongtoey Nua, Wattana, DECT/ WIFI
Bangkok 10110, Thailand G966
TEL: +66-2259-1192 FAX: +66-2259-1199
For inquiries, please contact our call center: +66-2204-9600
th.nec.com
UNIVERGE® SV9100 – Empowering the Smart Workforce

Smart Mobility The Smart Contact Center

Communicate anywhere, any time Advanced solutions
for demanding customers
Elegantly Designed & Feature Packed

Full Color or Gray Scale LCD Message Waiting Indicator Light

Call Data: Time & Date, Extension Name and number Viewable from front and back of the phone
and incoming Call Info IP – 7 Colors | Digital – 3 Colors

Introducing mobile Integration : Combining WiFi, Cool, calm and collected contact centers Data: XML capabilities/application information when not in a call

Fixed Mobile Convergence (FMC) and smartphone technology, Soft Keys

the NEC Mobile Integration is a sophisticated solution;
> Single Number Reach – Provide colleagues and customers with
a single phone number
> Unified Voice Messaging – No need to check multiple voicemail
boxes for messages
> Seamless Roaming – Use a smartphone to easily transfer calls
Today’s customer expects to be able to communicate with your Voice switch controlled and features dynamically
Wideband Handset change depending on state of phone
business in their own time in whatever way they choose.
Transparent Line Keys that Light Up
The SV9100 Contact Center suite help you with to your Color Options One touch access to system features such as:
Piano Black | White Porcelain Extension Dialing | Lines/Call Park
customers and your business quick and easy. Between improved Voicemail Box | Call Recording | Security
response times, reduced abandon rates, lower operating costs,
Speaker phone
and increased revenues, both you and your customers will see Feature Keys

from the business’s WiFi network to a cellular network, and a rapid return on your investment. Adjustable Stand
Recall | Feature | Answer | Microphone

back again 4 adjustments

> Enterprise Dialing – Use a smartphone to make station-to-station
or external calls
On your premises : For the ultimate devices for voice,
text messaging and in-house mobility - the SV9100’s IP DECT
wide ranging portfolio includes:
> Security features including Man Down,
Location Detection capabilities, SOS and more
> Latest CAT-iq technology combining DECT and
WiFi technology for data access on the move
> Robust handsets for tougher environments
DECT/WiFi Handset G966
Make Collaborating Easier
Connection and collaboration are
key to keep communications
running swiftly in any organization
Unify your communications, messaging
5 ways to transform your contact center Menu key
Call history - redial/missed calls
Directories | Settings: ring volume
1 Improve your customer service – Skills-based routing means Customizable Backlit Keypad
Options: ACD | Retrofit | French
callers experience quicker, more efficient service Spanish | Braille Stickers Navigation Cursor
2 Measure and manage your team – Judge their performance
on a daily basis with customised reports Microphone
ITZ - 12CG - 3P(BK)TEL
Support for full duplex hands-free operation Hold, Transfer & Speaker Buttons
3 Keep your customers satisfied – The Callback feature means
customers who are unable to hold can leave a message and
receive a call back
4 Deliver multimedia easily – Multimedia Queuing delivers all
your communications to your agents in the familiar way calls are IP and Digital Desktop Telephones
delivered and prioritised or external calls
5 Motivate your team – Dynamic wallboards encourage healthy A premium deskphone for every member of your organization
competition between agents with performance levels displayed in
real-time
The Desktop Telephone Reinvented
The increasing technological innovations of smartphones and
tablets has led to the creation of a new breed desktop phone.
NEC’s new UT880 integrates the traditional desktop telephone
and an Andriod tablet into one device that provides you with
an innovative, feature-packed desktop phone that revolutionizes
your calling experience.
DTZ-6DE-3P(BK)TEL DTZ-12D-3P(BK)TEL DTZ-8LD-3P(BK)TEL ITL-12CG-3P(BK)TEL

and collaboration
DT410 Digital Desktop Telephone DT430 Digital Desktop Telephones DT830DG & DT830CG IP Desktop Telephones

With the SV9100 and its UC capabilities, your employees retain UC functionality > 2 key non-display or 6 key display > 12 or 24 programmable keys (fixed terminals) > 12 or 24 programmable keys (modular support)
> Entry level phone > Backlit keypad > Backlit keypad & Line keys
ownership of their communications. They set their schedule, and The UT880 also provides you with access to your NEC desktop
> Hands-free, Half Duplex > Backlit Line keys > Desi-less (8-line display) version (DT830DG)
> Soft keys / LCD prompts > Desi-less (8-line display) version > Hands-free, full duplex
their phone rings accordingly. They launch a meeting or client. All UC functionality, from corporate directory, presence, > Directory dial key: 10 Feature Key support > Hands-free, full duplex > Headset support, Optional support for EHS
customer service session, and manage it directly from their UC and instant messaging to unified messaging and call control, is
> Wall mountable > Headset support, optional support for EHS > Soft keys/LCD prompts
> Message waiting indicator > Soft keys/LCD prompts > Navigation cursor & Directory dial key
Client. The SV9100 gives your employees exactly what they available at your fingertips. > Directory dial key: Navigation cursor > Call history
want—unencumbered communications tools that they control. > Call history > Gigabit Ethernet
> Bluetooth support (BCAZ) > USB Port – Smartphone charging, downloading
NEC’s UT880 takes it to the next level > Wall mountable images for display (Except on display model)
UC applications include > Bluetooth support (BCA-Z)
DT830 IP Desktop Telephone - same as DT430 plus > Wall mountable
> A full 7” color display with 4 fingers multi-touch capabilities
> Network support 10/100 Ethernet > XML open interface capabilities
> Innovative applications that increase efficiency and productivity > UNIVERGE Multi-Line client that emulates any NEC telephone > Backlit LCD screen > VoIP encryption
> Simplified call management through easy-to-use graphical user > Open interface for application development > XML open interface capabilities
> VoIP encryption DT830CG IP Desktop Telephone above features plus
interfaces > Supports SV9100 platform voice functionality and hands-free 8LK-L Unit(BK/WH) DCZ-60-2P(BK) Console > Full color backlit LCD display - large size (105.5 x 67.2 mm)
> User Presence for real-time status and availability of colleagues speakerphone
> Instant messaging for quick, real-time conversations > Integrated Bluetooth capability
> Built-in camera for video conferencing
> Android OS support
> Multiple login support
th.nec.com > USB port
UT880