AccessTUE

Version 1.30, 2015-07-29

AccessTUE
Easy access to TU/e resources

Preface
AccessTUE is a software tool that provides easy access to several TU/e resources from
remote locations. The tool can also be used on personal laptops or other computers that
are not preconfigured for use at the TU/e.

The five predefined accessible resources are: Network printers, Personal network drive,
Shared network drive, Campus software and Library resources. The location and name
of the resources is user-configurable.

Requirements
AccessTUE requires a computer using a Microsoft Windows operating system (Windows
XP or newer) with an active internet connection. Any internet connection will do,
provided it’s not ‘firewalled’ for outgoing traffic.

Also required is a valid TU/e user code, a password and sufficient permissions for
accessing the selected resources.

The tool includes the Cisco AnyConnect VPN software, you don’t need to install or run a
VPN connection manually. Support for the Microsoft Built-in L2TP VPN client is also
available for Windows 7 and newer. The Microsoft VPN client can be selected from the
AccessTUE Settings menu.

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Installation
The installation package for AccessTUE is can be downloaded from the following public
web location:

http://servicedesk.ieis.tue.nl/access-tue

Download and run this installation package. Your internet browser may ask for additional
confirmation, because the software package does not yet carry an official signature.

Internet Explorer

Using Microsoft Internet Explorer to download the package requires 3 to 4 mouse clicks:

Other internet browsers

Other browsers like Firefox or Chrome, require the program to be saved first, before you
can run the installer:

Save the file, then open the saved folder and doubleclick the downloaded file
AccessTUE-1.30

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Depending on your Windows configuration, a confirmation screen can be shown like

below when executing the AccessTUE setup program:

Windows XP: Windows Vista/Windows 7:

Click the ‘Run’ (or ‘Yes’) button to proceed with the installation.

The next screen will show the installable components. Unless you already have Cisco
AnyConnect VPN software installed, it is advisable to mark all checkboxes:

A small black window will be momentarily visible during installation of the VPN software.
Do not close this window; it will automatically disappear when the setup is finished.

After installation, the AccessTUE tool is available as desktop icon and/or as shortcuts in
your Windows Start menu.

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Using AccessTUE
Double click the new Access TUE icon to start the program. The tool will first check the
status of the predefined resources. This takes a few seconds.

The main screen will appear shortly afterwards:

If you are in a hurry, just perform the following three steps to connect to a resource:

1. Enter your TU/e user code and password

2. Select the desired resource(s)
3. Click the Connect button.

That’s all. The tool will automatically decide whether a VPN connection is required or not,
it will automatically log on and provide drive letters to the selected resources. To explore
the contents of the resource, click the magnifying glass icon to the right.

The next chapter provides a more thorough explanation of all features in AccessTUE.

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AccessTUE in depth
The main screen of AccessTUE shows an overview of the resources to which you are
currently connected. We will describe all sections one by one:

Section User Information

This section defines your identity. Enter your TUE user code and password here. There
is no need for any prefixes or backslashes, just your user code. If you have more than
one user code, take the one that has access to the selected resources.

Section Resources

This section shows all selectable resources and your current connection status to each
of them.

Default Printer
Select this if you require a connection to a TU/e network printer. The name of the
printer is defined in the Advanced Settings menu (menu: Edit -> Settings).
See also: Advanced Settings

Personal drive
This resource links to your personal network drive on the TU/e file server. On
most departments this is also known as the G:-drive. AccessTUE is preconfigured
with the G-drives of IE&IS. Please change the Settings if you are from a different
department (menu: Edit -> Settings).

Shared drive
This resource adds access to the ‘shared’ directories, which is also known as the
S:-drive. AccessTUE is preconfigured with the S-drives of IE&IS. Please change
the Settings if you are from a different department (menu: Edit -> Settings).

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Campus software
Select this if you require access to the server that stores TU/e campus licensed
software. The list of available software is published on the campus software web
site, which is accessible by clicking the 'magnifying glass' icon on the right side.

Library
This will authenticate you for access to the resources of the TU/e library. Selecting
this resource is also required when accessing online publications and papers.
Click the ‘magnifying glass' icon on the right side to open the TU/e library main
web page.

Combine with Corporate Systems

When selecting this resource, AccessTUE will start a VPN connection that will
allow access to both network drives and Corporate Systems. When connectec,
click the ‘magnifying glass' icon on the right side to open the FB&O web site.

Status column
This column shows the connection status to each resource. A green sign means
that it’s fully accessible; a red cross signifies a connection problem. If you are
experiencing connection problems, click the button for a description of the
error.

The 'magnifying glass' icons to the right will only appear upon a successful
connection. Using these buttons you can browse (explore) the selected resource.

Section Other

Remember these settings

When selected, the program will remember your user code and the resources you
have activated. Note: For security reasons, your password will never be
remembered.

Start this program on computer boot

When selected, this will run AccessTUE automatically every time when you start
this computer.

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Lower section Buttons

Connect
Clicking this button will start the authentication process. If successful, the Status
will turn green for each resource you have selected. If a selected resource
displays a red cross, click the "?" button for a more detailed explanation.

Disconnect
This will terminate the connection to the selected items and -if necessary- close
the VPN connection.

Exit
This will exit the program, but does not close the connection to the selected
resource(s). It is not required to keep AccessTUE running when you have an
active connection. You can work online, until you restart or shut down your
computer. If you require to disconnect from the resources (or to close the VPN
connection) just start AccessTUE again and click the Disconnect button.

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Advanced Settings
AccessTUE is preconfigured for staff members of the department of Industrial
Engineering & Innovation Sciences. This means that the names and locations of the
personal/shared drives are from IE&IS. All other resources and the VPN connection
settings are predefined for general use at the University of Technology in Eindhoven.

AccessTUE is fully configurable to use resources from any other department. It is also
possible to select between different types of VPN connections (if installed). All
AccessTUE settings are available through the menu item Edit->Settings

Please be careful when modifying these settings. If you mistakenly changed a setting,
you can revert AccessTUE back to its ‘default’ settings by selecting File->Default from
the menu bar.

Default user code

The user code entered here will be remembered each time you use the program.

Default Printer
The first input box contains the name of the print server. Enter this name without
any prefixes or extension (no backslashes or dots in the name).

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The second input box should contain the name of the printer (aka print queue).
Unfortunately there is no browse option available yet, so you have to know the
exact name of the printer. No backslashes or dots allowed in this name.

The next settings are grouped in four input boxes. The first one contains a description of
the resource, which can be changed into any name as long as it is not kept empty. The
second one defines the drive letter for the resource. You may have to change this when
a device on your computer is already using one of the predefined letters.
The third input box defines the server name on which the resource is located. The last
input box is defines the so called share name of the resource.

Personal Drive
This will normally represent the network drive where you can store your personal
data. In most cases this drive will be mapped to letter G:
The share name has the special keyword %UserCode%, which automatically
substitutes for the name you have entered in the Default user code field.
The server name is preconfigured as TMFILER, which is the server of IE&IS. If
you are from a different department, see Appendix A for a list of known server
names for other departments.

Shared Drive
Most departments have a special drive letter for storing sharing documents. In
most cases this is called the S:-drive. If you don’t require access to a shared
drive, keep the default setting in this screen, and just unselect the resource in the
main window. The server name is preconfigured as TMFILER, which is the server
of IE&IS. If you are from a different department, see Appendix A for a list of known
server names for other departments.

Campus Software
This drive is only required if you need installation of campus licensed software.
The setup files are stored on this server, but installation must be performed
through the TU/e campus software web page.

Library Software
This section was previously reserved for accessing software managed by the
TU/e library. Nowadays all software is merged onto the Campus Software server.
However, selection of this resource from the main screen is still required when
you want to access publications and papers hosted on external web sites which
are restricted in access from the TU/e campus network only.

The sections Network and VPN Settings do normally not require any change.
Please do not modify these settings unless required.

NT Domain name
The (short) Windows domain name for user code authentication.

DNS Domain name

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The Windows internet domain name of the resource servers. AccessTUE can only
access resources that all share the same internet domain name.

Campus IP Range
The IP network section of the internet address that belongs to the campus
network. Together with the current IP address of your computer, AccessTUE used
this information to determine if a VPN connection is required. Only one class B or
class C network is supported.

VPN Connection type

By default, the Cisco AnyConnect VPN software is preferred. But if for some
reason this software cannot be successfully installed, other VPN clients can be
selected. Starting from version 1.30 of AccessTUE, a pre-configured Microsoft
L2TP VPN client is also included in the setup program..

VPN Install Path

When using the Cisco VPN client, this will point to the location of the VPN
software.

VPN Connect cmd

The command line used for activating a VPN connection. Substitute variables are
available for user code, password and profile name.

VPN Disconnect cmd

The command line used for terminating a VPN connection.

VPN profile name

The name given to the VPN connection. For Cisco VPN this is TUe by default.
If you are experiencing connection problems due to firewalls, you may try one of
the alternate configurations called TUe-firewall1 or TUe-firewall2.

The Microsoft VPN client includes two profiles: TUE L2TP VPN and TUE PPTP
VPN. When selecting Microsoft VPN, The L2TP profile is always preferred.

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Troubleshooting connection errors

Below is a list of known connection errors and their remedy:

If you are experiencing continuous X1 errors, this could be caused by a firewall which is
blocking your outgoing network connections. Since many types of firewalls exist, it is not
possible to give an all-in-one solution. You may try the following options to get around a
firewall:

a. From the Settings menu, try one of the alternate VPN Profile names: TUe-firewall1 or
TUe-firewall2.
b. From the Settings menu, select as VPN Connection type: Microsoft VPN Connection.
See also: http://servicedesk.ieis.tue.nl/vpn .
c. Modify the firewall settings to allow AccessTUE to pass your local network. Below is a
list of network protocols that AccessTUE uses:
− ICMP-Echo to each resource server (PING-command)
− HTTP to server servicedesk.ieis.tue.nl for determining your public IP address (TCP-port 80)
− MS-DS connections for authenticating to each server (TCP-port 138, TCP-port 445)
− Incoming IKE, if the Cisco VPN software is being used (UDP-port 500)
− Outgoing PPTP, if the Microsoft VPN software is being used (TCP-port 1723)

About AccessTUE:

AccessTUE is an internal software tool

programmed by Servicedesk ICT IE&IS. It
has no connections with the TU/e as such.
Servicedesk ICT IE&IS cannot give any
warranty to this piece of software, nor can
they be held responsible for any damage
caused by using this software tool.

Do you have any improvements or other

tools to share with us? Don't hesitate to
contact us at: servicedesk.ict.ieis@tue.nl
or give us a call at 2361.

AccessTUE

Author: Service desk ICT IE&IS (servicedesk.ict.ieis@tue.nl)

Version: 1.30
Date: 2015-07-29
Reference: http://servicedesk.ieis.tue.nl/webdocs/pdf/AccessTUE.pdf

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Appendix A: List of known server names

The following table shows a selection of known server names for each department at the
TU/e. Use this name for the Personal or Shared drives in the AccessTUe Settings menu.

Server name S share Department

CAMPUSF (variable) Diensten
TMFILER SHARED IE&IS
IDFILER COMMON ID
ARCHFILER1 COMMON ARCH
BMTFILER (variable) BMT
WTBFILER (variable) WTB
ELEF (variable) E
PHYSSTOR (variable) PHYS
STFILER (variable) ST
WINFILER COMMON WIN
STUDENTF (none) Students

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