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Startegic Management - View Template

ISLA LIPANA & CO.

Strenghts and Weaknesses
Variable Indicator Explor Workables
Production NA NA NA
Finance Cash Management What are the present process that the finance Who: Who are the people responsible for the firm's cash
department have to ensure the client and management and monitoring?
company funds are well handled. What: What are the processes they have to make sure that finances
of the firm are well handled?
When: When do these staff attend trainings to improve their skills
in cash management?
Why: Imporatance in the firm of why do they need to have a quality
process in cash management?
How: How they can improve the present cash management
process?

Sales Quality Service How to ensure that the firm is giving a quality Who: Who are the people that the firm usually hire? (qualification)
service to clients? What: What trainings the firm's offers to improve their staff
knowledge and skills?
When: When do they usually conduct trainings for their staff?
Where: Where do they usually get the trainings? Is it internal or do
they hire other people to train their staff?
Why: Why do they need to train their staff to give quality service
for the customers?
How: How do they measure that the trainings given to staff help in
giving quality service to their clients?
Marketing Referrals How to market their business through word of Who: Who are the people resposible for the firm's marketing?
mouth? Since auditing firms are not allowed to What: What are the ways the firm do to market their services?
do advertisements When: When do they usually market their services? Is it during
convenctions? Or everyday through client interaction?
Where: Where do they usually get their clients? What type of
marketing strategy?
How: How do they get reffered? What are the basis? Is is quality
service or connections?

HR Employee turover rate What are the reasons why CPA's leave the firm? Who: Who are the staff that usually resign and stay?
Employee retention How to retain employees in the firm? What: What are their reason of leaving and staying in the firm?
When: When do the firm staff tender their resgination?
Where: Where they usually transfer after the working in the firm?
How: How do the firm improve their programs to retain
employees? How can they improve their work load distribution,
work life balance programs and compensation and benefit
package?

Admin. Support staf and Office Do the firm have the right and experienced Who: Who are the staff the firm hire to support the CPA's
Management support staff? What: What are their qualifications?
When: When do the firm hire these support staff?
Where: Where they usually find applicants for support staff?
Why: Why do the firm need these support staff in their business?
How: How are they trained to improve their skills and knowledge so
they can be an asset in the organization?
Purchasing Office supplies and How to make sure the firm get quality supplies Who: Who are the firms different suppliers?
equipments and equipments? What: What are the supplies, furnitures or machines needs to
operate the business?
When: Are the firm receiving its needed supplies on time?
Where: Where do the firm usually purchase the supplies and
equipments needed in the office?
How: How do they build strong relationship with these suppliers?

ISLA LIPANA & CO.

Opportunities and Threats
Variable Indicator Explor Workables
Market Market Category What businesses avail the services of the firm? Who: Who are the persons resposible for the firms marketing
startegy?
What: What are are the businesses that usually avails the services
of the firm? (Identify and categorize)
When: When do businesses usually seeks the firms services? What
stage of their business?
Where: Where do they usally hear about the the firm and its
services?
Why: Why businesses seeks the firms services? Why do their clients
choose PwC over other firms?
How: How do the firm market its services?

Competitors Services offered What are the services offered by other firms Who: Who are the competitors of the firm?
that PwC doesn't have? What: What services the competitors offered that the firm doesn't
have?
Where: Where do these competitors usually offer their services?
How: How do the firm make sure that they are not being left out in
the market?
Socio Cultural Inclusiveness How can the firm make sure that they do not Who: Who are the firms staff responsible for
descriminate staff in the office? What: What programs, rules or regulations the firm have regarding
inclusiveness and discrimination?
When: When do the firm usually promotes inclusivness?
Why: Why do the firm need to promote inclusivness within the
firm?
How: How do the firm implements its program to avoid
discrimination within the firm?

Technology Adoptation to the latest What are the latest accounting technology Who: Who are the people that may help the firm to improve its
technology available in the firm? technology?
What: What are the latest technology that the firm may adopt to
improve its productivity and efficiency?
When: When is the right time to adopt to these latest
technologies?
Where: Where can they purchase these latest technologies?
Why: Why do they need to adopt to these latest technologies?
How: What are the process they need to undergo to adopt to these
latest technologies?
Environment Corporate Social What are the CSR of the firm that is related to Who: Who are the team resposible for the firms CSR.
Responsibilities the environment? What: What are the CSR programs of the firm related to the
betterment of the environment?
When: How many times the firm conduct CSR for the environment?
Where: Where do the firm usually conduct CSR for the
environment?
Why: Why do the firm chose that specific CSR activity?
How: How do the firm execute the CSR activities?

Economic Inflation How does inflation affects the firm's business? Who: Who are the firms staff resposible in monitoring such
economic changes that may affect the firm?
What: What are their contigency plans if such economic event
happens?
Where: Type of firm's service usually affected by inflation?
Why: Why do the firm watch out for inflation rate in the
Philippines?
How: How do the firm prepare for inflation in rate in the
Philippines? How does inflation affects the firm's business?
Political Relationship with How can the firm strengthen their relationship Who: Who are the government agencies that PwC have direct
government agencies with BIR and other related government agencies transactions?
related with their business? What: What are their transactions?
When: When do the firm usually transact with them?
Where: Where do these government agencies located?
Why: Reasons why do they need to have a good relationship with
that government agencies?
How: How can they strengthen their relationship with these
government agencies?
 Manila International Airport Authority
Strenghts and Weaknesses
Variable Indicator Explor
Production NA NA
Finance Cash Management What are the present process that the
finance department have to ensure the
client and company funds are well handled.

Sales Quality Service How to ensure that the firm is giving a

quality service to clients?

Marketing Referrals How to market their business through word

of mouth? Since auditing firms are not
allowed to do advertisements

HR Employee turover rate What are the reasons why CPA's leave the
Employee retention firm?
How to retain employees in the firm?

Admin. Support staff Do the firm have the right and experienced
support staff?
Purchasing Office supplies and How to make sure the firm get quality
equipments supplies and equipments?

Manila International Airport Authority

Opportunities and Threats
Variable Indicator Explor
Market Market Category What businesses avail the services of the
firm?

Competitors Other Aiports in Asia Who are the major competitors of NAIA

Socio Cultural Inclusiveness How can the firm make sure that they do
not descriminate staff in the office?
Technology Adoptation to the latest What are the latest technology available in
technology the airport to serve its cutomer better?

Environment Corporate Social What are the CSR of the firm that is related
Responsibilities to the environment?
Economic Inflation
Political Relationship with How can the firm strengthen their
government agencies relationship with BIR and other related
government agencies related with their
business?
t Authority
esses
Workables
NA
Ensure that the company were handling the
client and company funds well.

Hire quality staff

Do surveying to clients to receive feedback
for improvement.

Train staff to improve communication skills.

Improve quality of service.

Check on workload distribution, work life

balance programs and company
compensation and benefits package.

Hire quality staff

Develop good supplier relatioship.

t Authority
reats
Workables
Identify and categorize the type of business
that usually avails the firms services

Identify what services the competitors offers.

Provide new services of the clients.

Strengthen the campaign regarding

workplace diversity
Discover and adapt to latest technologies to
provide better experience for the airline
companies and its customers.

Strengthen the campaign regarding

workplace diversity

Develop programs wherein they can build

strong relatioship with the government
agencies.