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CompTIA 220-601
CompTIA A+ Essentials Exam
1. Which of the following has to be installed on a laptop in order to use a compact flash storage device?
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Answer: A
2. When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST
Answer: D
3. Which of the following are considered plug and play technologies in a laptop?
A. SATA
B. RAID
C. USB
D. EIDE
Answer: C
4. Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO).
A. heat production
B. L2 Cache
C. clock speed
E. power consumption
Answer: AE
5. A client reports that the laptop is not performing a complete charge of the battery. Which of the following
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Answer: B
6. After booting up a new computer, a technician observes that the USB ports are not working with any USB
A. Check the computer to verify that the jumper settings for USB are correct.
Answer: D
7. If an external monitor is attached to a laptop and it does not work, which of the following actions should a
Answer: C
8. Which of the following modes conserves the most battery power while allowing retrieval of the computing
A. Hibernate
B. Suspend
C. Standby
D. Shutdown
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Answer: A
A. voice navigation
B. stylus
C. scroll wheel
D. keyboard
Answer: B
Answer: C
C. the computer was unable to make temporary space for the boot process.
D. the computer was unable to find the information needed to start the boot process.
Answer: D
12. The utility that checks the file system structure is:
A. REGEDIT.
B. SYSEDIT.
C. MSCONFIG.
D. CHKDSK.
Answer: D
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13. Which of the following keys are used to access advanced Windows start up options while a computer is
booting?
A. F8
B. F6
C. F5
D. F2
Answer: A
14. Which of the following steps in the troubleshooting and repair process is MOST effective to reduce redundant
effort?
A. Discuss the problem with the user and identify any recent changes.
Answer: D
15. Which of the following is required to install Windows XP? (Select TWO).
Answer: DE
16. Which of the following locations contains the System Restore option in Windows XP?
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Answer: D
17. Which of the following commands could be used to start the Management Console on a workstation running
Windows 2000/XP?
Answer: D
18. Which of the following upgrade paths are supported? (Select TWO).
B. Windows ME to Windows XP
E. Windows 95 to Windows XP
Answer: BD
19. Which of the following would be the BEST safety measure to take before installing a Windows service pack?
(Select TWO).
Answer: AB
20. A companys computers are running Windows XP Professional. Some of the desktop computers have the file
ntbootdd.sys on the root but it is not seen on any laptops. The ntbootdd.sys file is required for:
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Answer: D
21. To run a full defrag in Windows XP, a user must be logged in as:
A. an Administrator.
B. a Guest.
C. a Power User.
D. a User.
Answer: A
22. When installing the Windows XP operating system on a new system, which of the following is the default file
A. FAT16
B. FAT32
C. CDFS
D. NTFS
Answer: D
23. Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that
A. System Restore
B. Recovery Console
C. BIOS
D. Recovery CDs
Answer: B
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24. A network interface card (NIC) device driver was installed on a Windows workstation that prevents the
operating system from loading successfully. Which of the following would be the BEST method to restore system
operation?
Answer: A
25. After installing a device driver, a Windows XP operating system becomes unstable. The system is still
unstable after the second reboot and choosing Last Known Good Configuration. This occurs because:
A. the system's registry should have been saved prior to the installation of a device driver by using the System
Restore application.
B. the Last Known Good Configuration only works for hardware devices and any software changes are not
applicable.
C. the system's registry is overwritten after every login and the settings on the initial install were overwritten after
D. the Last Known Good Configuration could not find a valid Restore Point since the System Restore was not run
Answer: C
26. A technician discovers that a computer running Windows XP does not have the TCP/IP network protocol
installed. Which of the following options under 'Add or Remove Programs' would be used to facilitate this install?
Answer: A
27. Which of the following files are required for booting a Windows 2000 operating system? (Select THREE).
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A. BOOT.INI
B. NTLDR
C. NTDETECT.COM
D. AUTOEXEC.BAT
E. CONFIG.SYS
F. SYSTEM.INI
Answer: ABC
28. Windows XP can be installed in unattended mode with which of the following media types? (Select TWO).
A. modem
B. CD-ROM
C. SD memory card
D. network connection
Answer: BD
29. A small office/home office (SOHO) is considering upgrading to Windows XP. Which of the following security
features are included in Windows XP Professional and not included with Windows XP Home? (Select TWO).
C. Windows Defender
D. Windows Firewall
Answer: AB
30. A user has a computer running Windows XP and is experiencing software-related errors after installing an
incompatible program. Which of the following actions should the technician take?
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Answer: A
31. A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4.
Which of the following should a technician understand before performing the installation?
Answer: D
32. A user reports that when trying to print a document nothing comes out of the printer and states that the only
printer in the printer dialog box is 'Microsoft Office Document Image Writer.' The technician should understand
A. driver is corrupt.
C. cable is unplugged.
Answer: D
33. Which of the following types of batteries provides the longest running time for portable devices?
A. alkaline
B. nickel-cadmium (NiCd)
Answer: C
34. Before removing a shared folder from a computer on a network, which of the following should be done
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FIRST?
Answer: B
A. 4.7GB.
B. 2.1GB.
C. 700MB.
D. 9.4GB.
Answer: D
36. A technician is building a new computer for a client and installing an IDE hard drive. The technician should
Answer: B
37. Which of the following would be the LAST step to take when installing a network printer?
Answer: A
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38. Which of the following is used to produce the best LCD image on a laptop?
A. Active matrix
B. Active scanning
C. Dual scan
D. Passive matrix
Answer: A
39. When a user would like to access a file server with Universal Name Convention (UNC), which of the
Answer: A
40. A computer that can host dual PCI-Express video cards is said to be:
A. SLI compatible.
B. MLI ready.
C. NLI compatible.
D. NVEX ready.
Answer: A
41. A technician receives a laptop that is running out of battery power more quickly than expected. Which of the
A. Stop using the battery and use alternating current (AC) power for the laptop.
D. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.
Answer: B
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A. high-speed connections.
B. identification.
C. authentication.
D. frequency selection.
Answer: C
43. In which of the following locations is the IP address manually assigned for a network interface card (NIC)?
A. Appletalk Properties
B. IPX/SPX Properties
C. TCP/IP Properties
D. NetBEUI Properties
Answer: C
44. Which of the following is used to connect homes and small businesses to the Internet?
A. ATM
B. fiber optic
C. DSL
D. Frame Relay
Answer: C
45. Which of the following would be an indicator of a properly functioning network interface card (NIC)?
B. The activity light becomes active on the NIC in the back of the computer.
Answer: B
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46. The MOST common cabling used in office for Ethernet connections is:
A. CAT3 UTP.
B. CAT6 UTP.
D. CAT5 UTP.
Answer: D
47. All of the following types of networks require a dedicated server EXCEPT:
A. domain.
B. native mode.
C. peer to peer.
D. mixed mode.
Answer: C
48. The limited range of an IEEE 802.11g network could be extended by adding which of the following devices to
the network?
A. frame relay
B. bilinear amplifier
C. access point
D. Bluetooth relay
Answer: C
49. Which of the following are valid data transfer media? (Select THREE).
A. Bluetooth
B. Infrared
C. PING
D. IEEE 1394/Firewire
E. Telnet
F. IPCONFIG
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Answer: ABD
50. Fiber-optic cable should be handled with care because the core of fiber optic cable is typically made from:
A. mercury.
B. copper.
C. gold.
D. glass.
Answer: D
51. Which of the following is the fastest method to transfer data wirelessly?
A. Bluetooth
B. standard infrared
D. 802.11
Answer: D
52. When setting up a wired network with four computers, one computer runs more slowly than the others. Which
A. The switch is not getting enough power to support all the computers.
Answer: B
53. Which of the following commands can be used to obtain the MAC address of a network card in Windows
2000/XP Professional?
A. IPCONFIG /RENEW
B. IPCONFIG /RELEASE
C. IPCONFIG
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D. IPCONFIG /ALL
Answer: D
Answer: D
55. While pointing out features to a user on the users screen a technician gets fingerprints on the screen. Which of
Answer: A
56. A technician overhears a co-worker giving potentially damaging advice to a customer over the telephone.
A. interrupt the conversation and tell the customer that the customer is receiving incorrect advice.
B. allow the customer to act on the information given so that the customer and co-worker will learn from the
experience.
C. ask the co-worker to place the customer on hold and inform the co-worker of the correct information.
D. interrupt the conversation and give the customer the correct advice.
Answer: C
57. A technician is at a customers home and the customer wants to know how to disconnect from a wireless
network after each session. The customer is informed that when the computer is turned off, the wireless network
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disconnects, but the customer insists that the network must be disconnected first. Which of the following actions
A. Show the customer how to turn wireless networking on and off for every session.
B. Continue to tell the customer that there is no need to disconnect before shutting down the computer.
C. Because the customer is insistent, inform the customer that additional service will not be provided.
D. Tell the customer that there is no way to turn wireless networking on and off.
Answer: A
Answer: BD
59. Which of the following is a method of securing data that requires the user to authenticate using a part of their
body?
A. strong password
B. smart card
C. Kerberos
D. biometrics
Answer: D
60. Which of the following wireless encryption technologies would provide the MOST secure connection to a
A. USB
B. WEP
C. MFD
D. WPA
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Answer: D
61. Which of the following paths should be taken to back up the key when removing old registry keys in Registry
Editor?
Answer: C
62. In Windows 2000 Professional, which of the following can be used to get to the Event Viewer?
A. Start > My Computer > Manage > System Information > Event Viewer
C. Start > Settings > Control Panel > System Tools > System Management > Event Viewer
D. Start > Programs > Accessories > System Tools > Management Console > Event Viewer
Answer: B
63. To turn on the firewall in Windows XP Service Pack 2, right click on My Network Places > Properties > right
A. Advanced tab.
B. Firewall tab.
C. Security tab.
D. Tools tab.
Answer: A
64. In a facility where computers are provided for public access, which of the following passwords should be set
A. Supervisor
B. Power User
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C. SuperAdministrator
D. System
Answer: A
65. Which of the following is monitored by the Security Center applet in the Control Panel?
Answer: B
66. When securing a computer with a BIOS password, the CMOS settings should be protected within the BIOS,
A. access password.
D. guest password.
Answer: A
67. Which of the following is a program that contains harmful code within an apparently harmless program?
A. Trojan horse
B. spyware
C. malware
D. virus
Answer: A
68. A user reports being unable to connect to the network after upgrading to Windows XP Service Pack 2. Which
of the following would be the FIRST step to take when troubleshooting this problem?
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Answer: B
A. rubber mallet.
C. pair of pliers.
D. Phillips-head screwdriver.
Answer: D
Answer: A
71. Which of the following would be the BEST location to place components removed from a computer that is
being repaired?
C. the bottom of the computer case for quick retrieval and re-installation.
Answer: D
72. Which of the following is the correct disposal procedure for laptop batteries?
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B. Place the batteries in a large box and place the box in a cool dry location.
Answer: D
73. A technician is in a users home and must exchange a monitor that is too heavy for the technician to lift alone
and the user cannot assist the technician. Which of the following actions should the technician take?
A. Leave instructions for the user to replace the monitor at a later time.
B. Ask whether the user has a hand truck that can be used.
D. Tell the user that the technician must contact the supervisor to make other arrangements.
Answer: D
74. A technician has been splashed in the face by a chemical. Which of the following documentation should be
A. Employee Handbook
B. Plant Manual
D. Workers Guide
Answer: C
B. electrical shock.
Answer: C
76. Which of the following would be the correct method of disposing of a CRT?
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Answer: A
77. The transference of images onto paper by using pins is characteristic of which of the following types of
printers?
A. solid ink
B. dot matrix
C. thermal
D. laser
Answer: B
78. Which of the following interfaces is commonly used for connecting printers?
A. serial
B. IEEE 1394/Firewire
C. wireless
D. USB
Answer: D
79. A printer that is directly connected to a computer has stopped printing documents. The user observes that there
are several documents waiting to print. Which of the following services could be stopped to clear the print queue
A. Event Viewer
B. Systray
C. Task Manager
D. Print Spooler
Answer: D
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80. A laser printer is installed on a network and the correct drivers are installed on the print server. When using
the Print Setup Wizard, which of the following do the users need to install the printer on their computers?
Answer: D
81. A scanner lights up and performs the warm-up process but when the scan button is pressed, the lamp does not
move. The computer recognizes and communicates with the scanner. Which of the following could be the
Answer: B
82. Configuring a printer that is equipped with a network adapter for TCP/IP on a large business network requires
Answer: A
83. To ensure bidirectional communications with a printer connected to a parallel port, the cable should be
labeled:
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Answer: B
84. Which of the following would be the BEST action to take before disconnecting an external hard drive from a
USB port?
Answer: B
A. RAMBUS
B. Hyperthreading
C. Dual Channel
D. North Bridge
Answer: B
86. Which of the following accounts are disabled by default after installing Windows XP?
A. Administrator
B. Guest
C. User
D. Print Operator
Answer: B
87. To view the display drivers in Windows XP, which of the following should a technician do?
A. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver.
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B. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver.
C. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers.
D. Start > Settings > Control Panel > Device Properties > Hardware > Drivers.
Answer: A
88. The toggle switch marked 120/240V on the back of most system cases is used for:
Answer: B
A. serial
B. IEEE 1284
C. EIDE
D. USB
Answer: D
90. The BEST reason to keep Windows updates current would be to: (Select TWO).
Answer: BC
91. Which of the following actions should be taken when a user cannot select the desired refresh rate on a CRT
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E. Verify that the manufacturer's card and monitor are properly identified in Windows.
Answer: BE
A. 54Mbps
B. 32Mbps
C. 14.4Mbps
D. 11Mbps
Answer: A
A. CMOS.
B. MMX.
Answer: A
94. A user reports that the computer worked yesterday but the user is unable to log on today. A technician should
Answer: A
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95. Operating the CPU at a speed higher than the manufacturers rating in order to gain increased performance is
called:
A. overclocking.
B. overrating.
C. throttling.
D. overheating.
Answer: A
96. When cleaning a computer display device, vendor recommended cleaning solution should be applied to:
C. a damp sponge.
D. a soft brush.
Answer: A
97. If the BIOS detects a video adapter failure on a desktop computer during POST, a technician will be notified
by:
B. a beep code.
Answer: B
98. An optical mouse is better to use than a ball mouse because an optical mouse:
A. is less expensive.
Answer: B
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99. Which of the following is the most secure type of file system?
A. NTFS
B. FAT16
C. FAT32
D. CDFS
Answer: A
100. A technician installs a new CPU on a motherboard. When the computer is turned on, the CPU overheats
and shuts down. Which of the following is the MOST likely cause?
Answer: D
101. Which of the following is used for digital transmission over twisted copper wire? (Select TWO).
A. cable
B. ISDN
C. DSL
D. satellite
Answer: BC
102. Which of the following is a way that two computers can be physically connected using a 100baseT network
D. Set one network interface in server mode and the other in client mode.
Answer: B
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103. The limited range of an IEEE 802.11g network could be extended by adding which of the following devices
to the network?
A. frame relay
B. bilinear amplifier
C. access point
D. Bluetooth relay
Answer: C
104. When troubleshooting a TCP/IP network problem using the PING command, the activity light on the network
interface card (NIC) flickers but the screen reports that there is no response. Which of the following may be the
Answer: B
105. Which of the following must be configured on a workstation before the workstation can communicate
A. link speed
B. duplex settings
C. gateway
Answer: C
106. Which of the following is the fastest method to transfer data wirelessly?
A. Bluetooth
B. standard infrared
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D. 802.11
Answer: D
107. Fiber optic cables are used to connect computer network equipment because they: (Select TWO).
Answer: AD
108. Which of the following network cabling standards is LEAST susceptible to electromagnetic interference
(EMI)?
A. fiber optic
B. CAT5/5e
C. CAT6
D. CAT3
Answer: A
109. A network interface card (NIC) was recently installed in a workstation and the IP address returned was
Answer: A
A. communication is occurring.
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Answer: A
111. Which of the following would indicate a DNS server failure with in an organization?
Answer: B
Answer: C
113. A user has been able to print to a local printer and now cannot print to that printer. A technician should
Answer: B
114. A user is requesting a black toner cartridge for a printer. Which of the following types of printers uses black
toner cartridge?
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A. thermal
B. laser
C. dot matrix
D. ink jet
Answer: B
115. Which of the following would be the BEST source for the most recent printer drivers?
B. The driver that loads automatically when the printer is plugged in.
Answer: A
116. A technician is adding a new printer that supports USB but does not support network connectivity. The
printer will be placed in a remote corner of a building and there is no computer available to attach the printer to.
Answer: C
117. Which of the following refers to software that is built-in to a printer motherboard?
A. driver
B. firmware
C. BIOS
D. CMOS
Answer: B
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118. Which of the following paths can be used to check whether a printer is assigned to the correct port?
A. Start > Settings > Printer and Faxes > right click printer > Properties > About
B. Start > Settings > Printer and Faxes > right click printer > Properties > General
C. Start > Settings > Printer and Faxes > right click printer > Properties > Ports
D. Start > Settings > Printer and Faxes > right click printer > Properties > Advanced
Answer: C
119. A scanner lights up and performs the warm-up process but when the scan button is pressed, the lamp does not
move. The computer recognizes and communicates with the scanner. Which of the following could be the
Answer: B
120. A technician receives a service telephone call and immediately has ideas about resolving the problem. The
customer feels strongly about providing additional information. Which of the following actions should the
technician take?
A. After the customer provides the information, restate the information back to the customer.
B. Tell the customer that the technician appreciates the information provided but the technician needs to focus on
the issue.
C. Inform the customer that the technician has all the information needed to resolve their problem.
D. Tell the customer that the technician does not need assistance in resolving the problem.
Answer: A
121. A technician has run a diagnostic test on a customer's computer and problems with the RAM modules are
discovered. The customer is notified that the RAM module needs to be replaced but does not understand the
problem after repeated explanations. Which of the following would be the BEST way to clarify the problem for
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the customer?
A. Inform the customer that the customer should understand RAM modules.
B. Explain that a RAM module is the memory and physically needs to be replaced.
Answer: B
122. When a customer is making insulting remarks about a technicians company, the technician should tell the
customer that:
A. it is impossible to satisfy everyone and that the customer should be grateful for the companys efforts.
B. there are strengths and weaknesses in every company and that the technician will strive to improve this area of
deficiency.
C. it is impossible to satisfy everyone and that the customer can contact the companys competitor if the user is
unhappy.
D. there are strengths and weaknesses in every company and that most competitors provide worse service.
Answer: B
123. A user states that they must scroll down on their screen to view the Task Bar. Which of the following should
C. Re-install windows.
Answer: A
124. An expansion card that allows a computer to communicate with a server via unshielded twisted pair cable is
known as:
A. a USB controller.
B. an AGP card.
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D. a cable modem.
Answer: C
B. floppy disk
C. multi-media card
D. CD-ROM
Answer: C
A. USB.
B. CPU.
C. video.
D. keyboard.
Answer: A
127. To view the display drivers in Windows XP, which of the following should a technician do?
A. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver.
B. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver.
C. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers.
D. Start > Settings > Control Panel > Device Properties > Hardware > Drivers.
Answer: A
128. A client wants to connect a video camera to a personal computer to archive and manipulate the video.
A. parallel
B. SCSI
C. Bluetooth
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D. Firewire
Answer: D
129. A computer that was previously functioning is now unable to connect to the domain. Which of the
D. The motherboard is not supplying enough power to the network interface card (NIC).
Answer: B
130. A computer is not recognizing a second hard drive which has been recently installed. A technician verifies
that all cables are connected properly and that the drive has the correct jumper settings. Which of the following
A. The BIOS has not been configured to detect a second hard drive.
Answer: A
131. A computer reports a SMART error on startup. This is MOST likely caused by a failure of the:
A. sound card.
B. CD-ROM drive.
C. network card.
D. hard drive.
Answer: D
132. When using Windows XP, which of the following tabs in the Systems Properties window would be accessed
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A. General
B. Hardware
C. Device Manager
D. Advanced
Answer: A
A. 54Mbps
B. 32Mbps
C. 14.4Mbps
D. 11Mbps
Answer: A
134. A possible result of having an onboard video card on a motherboard would be that the video card may:
A. cause undue stress on the system board components resulting in premature failure of the motherboard.
D. create too much heat for the other components on the motherboard.
Answer: C
A. 9
B. 15
C. 20
D. 25
Answer: B
136. When using a ball mouse, a user observes erratic movement of the cursor. Which of the following actions
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Answer: D
137. Which of the following interfaces allows for the fastest video transfer rate?
A. SCSI II
B. IEEE 802.11g
C. Bluetooth
D. IEEE 1394/Firewire
Answer: D
A. thermal compound.
B. fans.
C. heatsinks.
Answer: D
139. A technician installs an internal 300GB hard drive that is running a fresh installation of Windows 2000 but
the drive only shows 137GB. Which of the following would resolve this problem?
D. Reboot to the Windows 2000 installation CD then partition and format the 300GB hard drive in Windows
Setup.
Answer: C
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140. The utility included with Windows XP that allows automation of many tasks is:
A. MSCONFIG.
B. Scheduled Tasks.
C. Task Manager.
D. REGEDIT.
Answer: B
141. A technician removes the cover of an older computer and observes that a few capacitors have leaked a dark
fluid onto the motherboard. Which of the following would be the BEST action for the technician to take?
A. Determine whether the fluid has an odor and clean the fluid with a cotton tipped swab.
B. Remove the capacitor from the motherboard and clean the fluid.
C. Replace the cover, secure the computer and notify the supervisor.
Answer: C
B. electrical shock.
Answer: C
143. Which of the following would be the correct method of disposing of batteries?
Answer: B
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144. A technician is rebuilding a computer and develops a rash when applying thermal compound to a processor.
B. Look for a Material Safety Data Sheet (MSDS) for the thermal compound.
Answer: B
145. After testing the power supply on a non-functioning computer with a load, a technician determines that the
+5V rail on the power supply is outputting 2.2 Volts. The technician should:
Answer: D
146. Which of the following actions should be taken to correctly dispose of computer equipment? (Select TWO).
A. Disassemble the computer and re-use the parts that are good.
Answer: AD
147. When turning on a computer a loud noise is heard and smoke is observed coming from the computer. The
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Answer: B
148. Which of the following should be done when traveling with a laptop?
Answer: A
149. Before Installing Windows XP Professional on a computer, which of the following must be verified?
Answer: A
150. A user has hardware to support two display devices and would like to adjust the system so that Windows are
dragged between the two screens vertically instead of horizontally. Which of the following Windows controls
would be used?
Answer: D
151. Which of the following number of disks is needed to create installation floppy disks for Windows 2000?
A. 2
B. 3
C. 4
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D. 5
Answer: C
A. LILO
B. GRUB
C. Korn Shell
D. NTLDR
E. C Shell
Answer: ABD
153. Which of the following is the minimum processor requirement for Windows XP?
A. 133MHz
B. 233MHz
C. 333MHz
D. 650MHz
Answer: B
154. Which of the following utilities backs up the Windows configuration once a day?
A. System Restore
D. Dr. Watson
Answer: A
155. Which of the following is the BEST way to regain use of an older driver on a computer running Windows
XP?
A. Search for alternate drivers for the display hardware and install an alternate driver.
B. Download and install the older driver from the hardware manufacturer's website replacing the newer driver.
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C. Search the Microsoft Knowledge Base to find the procedure for replacing the display driver.
Answer: D
156. A user has a computer running Windows XP and wants to back up files to a writeable CD but does not want
A. Microsoft Backup
B. System Restore
Answer: A
157. In Windows XP, the short cut Windows key + L performs which of the following functions?
Answer: A
158. In a computer running Windows 2000/XP that has no extended partitions on the disk, which of the following
A. two
B. four
C. five
D. seven
Answer: B
159. In Windows XP, the System Restore feature is used to take a snapshot of:
B. a users document files in case the document files need to be restored later.
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C. the program files in case the program files need to be restored later.
D. the computers operating system in case the operating system needs to be re-installed.
Answer: A
160. A driver has been installed in a computer running Windows XP Professional and the driver does not function
A. Windows Update
B. Environment Variables
C. Hardware Profiles
Answer: D
161. When installing Windows XP onto a SCSI hard disk that requires manufacturer-provided drivers, which of
the following function keys should be pressed during setup to load these drivers?
A. F1
B. F6
C. F8
D. F10
Answer: B
162. Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that
A. System Restore
B. Recovery Console
C. BIOS
D. Recovery CDs
Answer: B
163. A companys computers are running Windows XP Professional. Some of the desktop computers have the file
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ntbootdd.sys on the root but it is not seen on any laptops. The ntbootdd.sys file is required for:
Answer: D
164. When run from C:\data, which of the following will remove the system property from files and folders in
B. command.com * -remove
D. attrib.exe -s /s
Answer: D
165. Which of the following network utilities can be used to confirm that a computer can reach the default
gateway IP address?
A. NSLOOKUP
B. IPCONFIG
C. WINIPCFG
D. PING
Answer: D
166. Which of the following utilities can be used to prevent items from starting during a Windows boot?
A. REGEDIT32
B. MSCONFIG
C. ATTRIB
D. REGEDIT
Answer: B
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167. Which of the following is the reason that COMMAND.COM and CMD.EXE are both included in Windows
XP?
A. There is no difference but some components use one name and some user the other.
B. COMMAND.COM is a 16-bit program and is included to service legacy applications that do not work with the
32-bit CMD.EXE.
Answer: B
168. On a computer running Windows XP Professional, which of the following would be the BEST command for
A. TRACERT
B. IPCONFIG /ALL
C. PING
D. TELNET
Answer: B
169. A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4.
Which of the following should a technician understand before performing the installation?
Answer: D
170. Which of the following are important Microsoft update packages? (Select TWO).
A. Hardware Upgrades
B. Critical Updates
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C. Application Snap-ins
D. Service Packs
E. Product Upgrades
Answer: BD
A. computer viruses
B. infrared mouse
C. lindows
D. Trojan horses
E. sniffer software
Answer: AD
172. To back up only files that have been modified since the last backup was performed, which of the following
should be performed?
A. A normal backup.
B. A differential backup.
C. A copy backup.
D. An incremental backup.
Answer: D
173. Which of the following paths should be taken to back up the key when removing old registry keys in Registry
Editor?
Answer: C
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174. In Windows XP Professional, files are not able to be compressed using Folder Properties. This may occur
A. are encrypted.
D. are hidden.
Answer: A
175. Which of the following programs find ways to make a computer show unwanted banners or popups?
A. spam
B. adware
C. virus
D. spyware
Answer: B
176. All of the following security enhancements are included in Windows XP Service Pack 2 EXCEPT:
C. an enhanced firewall.
D. Windows Defender.
Answer: D
177. A user is now unable to access the Internet and the computer is set to obtain an IP address automatically
using DHCP. The computer IP address is 169.254.0.2 and no other users are reporting similar problems. A
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Answer: A
178. When selecting an IP addressing method, which of the following would be the BEST IP address assignment
method for a one subnet network where the computer assigns itself an IP Address?
A. APIPA
B. alternate IP Configuration
C. static IP Addressing
D. DHCP
Answer: A
179. When resetting passwords, which of the following would be BEST to verify a user's identity?
Answer: A
A. smart cards
B. biometrics
C. anti-spyware
D. anti-virus software
Answer: D
A. permissions.
B. updates.
C. patches.
D. definitions.
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Answer: D
182. In a typical PDA, which of the following is the primary input tool?
A. voice navigation
B. stylus
C. scroll wheel
D. keyboard
Answer: B
183. An older laptop supports the Advanced Power Management (APM) specification. Which of the following
A. The power management configuration is done with the laptops BIOS settings.
B. The power management configuration must be done with the laptops BIOS settings and the Windows Control
Panel.
C. The power management configuration is done with the Power Management Icon on the Windows Control
Panel.
D. The laptops manufacturer must supply a proprietary program to configure the power management settings.
Answer: B
Answer: A
185. A laptop powers on but nothing is displayed on the LCD screen. Which of the following could be the
problem?
A. dead battery
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C. malfunctioning keyboard
Answer: B
186. A user reports that the laptop randomly shuts down. Using a temperature monitor, a technician observes
that the system is overheating. Which of the following is MOST likely the cause? (Select TWO)
Answer: AC
187. Which of the following wireless mouse and keyboard connectivity methods is currently used in laptops?
A. WiFi
B. Bluetooth
C. Cellular
D. Infrared
Answer: B
188. Which of the following should be adjusted to provide maximum battery longevity in a PDA?
D. Screen backlight
Answer: D
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Answer: D
190. Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO).
A. heat production
B. L2 Cache
C. clock speed
E. power consumption
Answer: AE
191. When a user would like to access a file server with Universal Name Convention (UNC), which of the
Answer: A
192. A user reports that when trying to print a document nothing comes out of the printer and states that the only
printer in the printer dialog box is 'Microsoft Office Document Image Writer.' The technician should understand
A. driver is corrupt.
C. cable is unplugged.
Answer: D
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193. Before removing a shared folder from a computer on a network, which of the following should be done
FIRST?
Answer: B
194. A computer that can host dual PCI-Express video cards is said to be:
A. SLI compatible.
B. MLI ready.
C. NLI compatible.
D. NVEX ready.
Answer: A
A. 4.7GB.
B. 2.1GB.
C. 700MB.
D. 9.4GB.
Answer: D
196. A technician is building a new computer for a client and installing an IDE hard drive. The technician should
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Answer: B
197. Which of the following is used to produce the best LCD image on a laptop?
A. Active matrix
B. Active scanning
C. Dual scan
D. Passive matrix
Answer: A
198. Which of the following types of batteries provides the longest running time for portable devices?
A. alkaline
B. nickel-cadmium (NiCd)
Answer: C
199. A technician receives a laptop that is running out of battery power more quickly than expected. Which of
A. Stop using the battery and use alternating current (AC) power for the laptop.
D. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.
Answer: B
200. Which of the following would be the LAST step to take when installing a network printer?
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Answer: A
201. A scanner lights up and performs the warm-up process but when the scan button is pressed, the lamp does not
move. The computer recognizes and communicates with the scanner. Which of the following could be the
Answer: B
A. infrared communication.
B. wireless networks.
C. wired networks.
D. parallel communication.
Answer: D
203. An ink jet printer is printing documents that appear blurred. Which of the following would be the FIRST
step to take?
Answer: D
204. A local scanner will not scan. Which of the following actions should be taken FIRST?
B. Delete all the drivers and let Windows redetect the device.
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Answer: C
205. A laser printer may be shared on the network by using a network adapter or a:
A. media converter.
B. power strip.
C. print transceiver.
D. print server.
Answer: D
206. Which of the following methods is used by ink jet printers to facilitate the spraying of ink onto the paper?
A. striking
B. fixed aperture
C. non-continuous
D. thermal
Answer: D
207. A user has received a new USB printer and has a USB-powered hub on the computer with three other devices
connected to the hub. When a technician attempts to install the new printer, the printer cannot be found. Which
Answer: B
208. Which of the following is typically the default login name for a wireless home router?
A. user
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B. administrator
C. router
D. visitor
Answer: B
A. HPFS
B. CDFS
C. EFS
D. FAT32
Answer: C
A. Reset RAM.
Answer: D
211. A user has purchased a wireless router for a home network. Which of the following should the user do
FIRST?
Answer: D
212. Which of the following would be the BEST method for the automatic assignment of an IP address for an
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A. DHCP
B. static IP Addressing
C. alternate IP Configuration
Answer: A
213. When logging on to a shared system as a Power User, certain files cannot be accessed. Which of the
A. Only the owner/creator of the files has the necessary permissions to access the files.
C. The Power User Group has 'Read & Execute' privileges assigned to the files.
Answer: A
214. A wireless network program shows that there is a wireless connection available but there is no SSID
associated in the wireless settings. The MOST likely cause is that the wireless:
D. connection is encrypted.
Answer: C
215. Which of the following can be enabled to help prevent unauthorized computers from connecting to a
Answer: B
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Answer: C
217. Which of the following is the best method to help prevent malware threats?
B. Inform users about the risks involved and how to avoid the risks.
Answer: B
218. Which of the following paths should be taken to back up the key when removing old registry keys in Registry
Editor?
Answer: C
Answer: A
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220. A small business customer has a 200-computer network connected with hubs and is reporting that the
A. bridges
B. switches
C. routers
D. brouters
Answer: B
221. Which of the following IP addresses is reserved for testing the TCP/IP on a local host?
A. 10.0.0.1
B. 127.0.0.1
C. 172.16.0.1
D. 192.168.0.1
Answer: B
222. Which of the following is the fastest method to transfer data wirelessly?
A. Bluetooth
B. standard infrared
D. 802.11
Answer: D
223. A new workstation is near the machine room and has been added to the Ethernet network. The workstation is
experiencing difficulty staying connected to the servers and randomly disconnects from the network. Which of the
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Answer: B
224. A short-range, radio-based communications system suitable for linking accessories to a computer would be:
A. IrDA.
B. VoIP.
C. WEP.
D. Bluetooth.
Answer: D
225. Which of the following assigns IP addresses to computers on a network? (Select TWO).
A. Exchange Server
B. Residential Router
C. DHCP Server
E. Switch
Answer: BC
A. smart card.
B. encryption.
C. network cable.
D. wireless card.
Answer: B
227. The limited range of an IEEE 802.11g network could be extended by adding which of the following devices
to the network?
A. frame relay
B. bilinear amplifier
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C. access point
D. Bluetooth relay
Answer: C
228. An advantage of wireless IEEE 802.11g over wireless IEEE 802.11b is that wireless 802.11g:
Answer: A
229. Which of the following network models is ideal for a small office?
A. client server
B. token ring
C. peer to peer
D. FTP
Answer: C
230. Which of the following types of connectors is on the end of an Ethernet cable?
A. RS-232
B. DB-9
C. RJ-45
D. RJ-11
Answer: C
231. Which of the following types of batteries provides the longest running time for portable devices?
A. alkaline
B. nickel-cadmium (NiCd)
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Answer: C
232. A computer that can host dual PCI-Express video cards is said to be:
A. SLI compatible.
B. MLI ready.
C. NLI compatible.
D. NVEX ready.
Answer: A
233. Which of the following is used to produce the best LCD image on a laptop?
A. Active matrix
B. Active scanning
C. Dual scan
D. Passive matrix
Answer: A
234. When a user would like to access a file server with Universal Name Convention (UNC), which of the
Answer: A
235. Which of the following would be the LAST step to take when installing a network printer?
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Answer: A
236. A previously functional keyboard has now stopped working. Which of the following actions should a
Answer: B
237. Before removing a shared folder from a computer on a network, which of the following should be done
FIRST?
Answer: B
A. 4.7GB.
B. 2.1GB.
C. 700MB.
D. 9.4GB.
Answer: D
239. A technician receives a laptop that is running out of battery power more quickly than expected. Which of
A. Stop using the battery and use alternating current (AC) power for the laptop.
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D. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.
Answer: B
240. A user reports that when trying to print a document nothing comes out of the printer and states that the only
printer in the printer dialog box is 'Microsoft Office Document Image Writer.' The technician should understand
A. driver is corrupt.
C. cable is unplugged.
Answer: D
241. Which of the following computer configurations meets the minimum hardware requirements for installing
Windows XP?
A. AMD 133Mhz Overdrive, 64MB ram, 1.0GB of free space, and VGA with monitor capable of 800 x 600
resolution.
B. 233Mhz Intel Celeron Processor, 64MB ram, 1.0GB of free space, and VGA with monitor capable of 800 x 600
resolution.
C. 166Mhz Intel Pentium, 128MB ram, 2.0GB of free space, and SVGA with monitor capable of 800 x 600
resolution.
D. 233Mhz Intel Pentium II processor, 64MB ram, 1.5GB of free space, and SVGA with monitor capable of 800 x
600 resolution.
Answer: D
242. A computer purchased six months ago is operating more slowly and takes longer to open documents. The
computer has never been connected to the Internet. Which of the following could be used to improve the
A. Disk Defragmenter
B. SCANDISK
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C. FDISK
D. Disk Cleanup
E. Dr. Watson
Answer: AD
243. A user is reporting that each time the computer is started a chat program begins and the user has to turn the
chat program off. Which of the following can be used to disable the program from starting when Windows starts
up?
A. IPCONFIG
B. MSCONFIG
C. Task Manager
D. WINIPCFG
Answer: B
A. DOS mode.
B. VGA mode.
C. test mode.
D. text mode.
Answer: D
245. Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that
A. System Restore
B. Recovery Console
C. BIOS
D. Recovery CDs
Answer: B
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Answer: D
247. Which of the following types of backups require that a normal back up be accomplished first? (Select TWO).
A. daily
B. copy
C. incremental
D. differential
E. full
Answer: CD
248. In Windows 2000/XP, which of the following is the filename created by Virtual Memory?
A. 386PART.PAR
B. WIN386.SWP
C. VMM32.VXD
D. PAGEFILE.SYS
Answer: D
249. An operating system will not boot normally and a technician wants to attempt to correct the problem by
installing updated drivers that are on a network share. The technician should boot the system:
B. into Safe Mode and install the drivers from a USB device that contains the drivers.
C. into Safe Mode with Networking and install the drivers from the network share.
D. into Safe Mode with Command prompt and install the drivers from a USB device that contains the drivers.
Answer: C
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Answer: A
251. A Windows system will not start and on a black screen, displays the message, Windows could not start
because of a computer disk hardware configuration problem. Which of the following would be the FIRST step
C. Ask the user whether a partition change has been made to the drive.
Answer: C
252. To optimize system performance, which of the following should be scheduled regularly? (Select THREE).
B. backup of data
D. run MSCONFIG
Answer: ACE
253. Which of the following would be used to check which users have permissions to install drivers? (Select
TWO).
A. Security Center
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C. System
D. Add Hardware
E. User Accounts
Answer: BE
254. Which of the following should be used to enable the Quick Launch bar?
A. Taskbar Properties
B. Windows Explorer
C. Task Manager
D. MSCONFIG
Answer: A
255. Which of the following is used to change system parameters in Windows XP, (e.g. virtual memory, swap
file)?
A. Disk Management
B. Display Properties
C. System Properties
D. Device Manager
Answer: C
256. A companys computers are running Windows XP Professional. Some of the desktop computers have the file
ntbootdd.sys on the root but it is not seen on any laptops. The ntbootdd.sys file is required for:
Answer: D
257. Which of the following applications in Windows XP would be used to ensure that a deleted file cannot be
restored?
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A. Disk Defragmenter
B. Recycle Bin
C. System Restore
D. Disk Cleanup
Answer: B
258. Which of the following are characteristics of the System Restore utility? (Select THREE).
Answer: ACF
259. Which of the following steps can be taken to go to Windows Explorer? (Select TWO).
Answer: AD
260. Which of the following is the maximum amount of RAM that Windows XP Professional will support?
A. 4GB
B. 8GB
C. 16GB
D. 32GB
Answer: A
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261. Which of the following tools is designed for temporarily disabling some startup software and services for
diagnostic purposes?
A. Task Manager
B. Event Viewer
C. MSCONFIG
D. Windows Registry
Answer: C
262. A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4.
Which of the following should a technician understand before performing the installation?
Answer: D
263. Which of the following classes of fire extinguisher should be used for a fire in a computers power supply?
A. A
B. B
C. C
D. D
Answer: C
264. Which of the following should be done when traveling with a laptop?
Answer: A
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265. Which of the following is the correct disposal procedure for laptop batteries?
B. Place the batteries in a large box and place the box in a cool dry location.
Answer: D
266. Which of the following actions should be taken to prevent electrostatic (ESD) when working on a computer?
Answer: D
B. electrical shock.
Answer: C
268. A technician comes into contact with an exposed electrical connection. The technician has fallen clear of the
connection and is unresponsive. Which of the following actions should be taken FIRST?
Answer: B
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269. A technician discovers a half-empty bottle of acetone. Which of the following should the technician do to
A. Fill the bottle with water, shake the bottle and pour the contents down a sink drain.
B. Put on Level-3 HAZMAT gloves and pour the remaining liquid down a floor drain.
D. Unscrew cap of bottle and let the acetone evaporate for 48 hours.
Answer: C
270. When placing fingers or hands inside an open computer, a technician should:
Answer: B
271. While working on a customers computer, the customer asks for confidential information about a technicians
D. continue the discussion if the customer agrees to keep the discussion confidential.
Answer: C
272. A technicians company has procedures that are used when building computers. The technician does not agree
with the procedures. Which of the following actions should the technician take?
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Answer: B
273. A technician is working at a customer's home when the technician's cellular telephone rings and the caller ID
indicates that the call is the technician's friend. Which of the following would be the BEST way to handle the
incoming call?
A. Tell the customer that the call must be answered and that the technician will return soon.
B. Ask the customer to wait for a moment, answer the call, and speak for a short time.
C. Ignore the call and let the voicemail answer the call.
D. Do not answer the call but send a text message while onsite.
Answer: C
274. A customer reports that their one GHz laptop is operating at 700MHz. The MOST likely cause is that the
system:
Answer: A
A. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer
B. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power,
C. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power,
D. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer
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Answer: A
276. Which of the following is the common size of a laptop hard disk drive?
Answer: B
277. Which of the following would be the BEST packaging option when shipping a laptop?
Answer: D
278. In a typical PDA, which of the following is the primary input tool?
A. voice navigation
B. stylus
C. scroll wheel
D. keyboard
Answer: B
279. Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO).
A. heat production
B. L2 Cache
C. clock speed
E. power consumption
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Answer: AE
280. It is important to know the default resolution of an LCD monitor because the default resolution:
Answer: C
281. When typing letters on the keyboard of a laptop, a user obtains some letters and some numbers. This may be
Answer: B
282. High-speed peripherals that are inserted and removed at any time while the machine is powered on are
called:
A. hot-removable.
B. hot-swappable.
C. on the fly.
D. hot-pluggable.
Answer: B
283. When installing a computer component, which of the following should a technician do FIRST?
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Answer: C
284. A technician installs a new floppy drive and the system does not recognize the drive. Which of the
Answer: A
A. Memory Coil.
B. Read/Write Heads.
C. Platters.
D. Spindle.
Answer: C
286. Which of the following items are examples of preventative maintenance for a computer? (Select TWO).
Answer: BC
287. Which of the following is the number of pins in an IDE ribbon cable?
A. 16
B. 34
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C. 40
D. 50
Answer: C
288. Which of the following would be BEST to do before diagnosing or repairing a computer?
Answer: C
289. Which of the following slot types is MOST commonly used by a graphic card?
A. EISA
B. AGP
C. VGA
D. SATA
Answer: B
290. In a CD-ROM drive, the part of the head assembly that moves across the CD-ROM is the:
A. Photo Detector.
B. Head Actuator.
D. Spindle Actuator.
Answer: B
A. 54Mbps
B. 32Mbps
C. 14.4Mbps
D. 11Mbps
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Answer: A
292. A computer contains an internal hard drive with one logical drive. After installing an external hard drive,
the external drive will show up as which of the following drive letters?
C. E:
D. Z:
Answer: A
293. Which of the following is MOST commonly used to easily install a CPU on a motherboard?
A. ZIF
C. Thermal grease
Answer: A
294. To view the display drivers in Windows XP, which of the following should a technician do?
A. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver.
B. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver.
C. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers.
D. Start > Settings > Control Panel > Device Properties > Hardware > Drivers.
Answer: A
295. A computer that will be used for audio/visual purposes may require:
A. a memory upgrade.
B. a surge protector.
D. a DSL modem.
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Answer: A
296. In Windows XP, a user cannot find a file name or remember where the file is saved. Which of the following
Answer: D
297. A technician has installed a new video card and the computer will now only boot into VGA mode. Which of
Answer: B
298. After a computer is moved the screen shows a message stating, No Signal. When the power buttons are
pressed, the computer and monitor turn on, the keyboard lights flash, a single beep is heard, and the hard drive
light blinks as the computer accesses the hard drive. Which of the following actions should a technician take
FIRST?
B. Reseat the video card to eliminate any shifting that occurred during the move.
C. Ensure that the video cable is connected from the monitor to the VGA / DVI port.
D. Check the monitors menu and ensure that the monitor is set to display the 640x480 video mode at boot.
Answer: C
299. Which of the following components can store data? (Select TWO).
A. SPDIF connector
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B. Hard drive
C. Ethernet connector
D. Flash drive
E. IEEE1394/Firewire card
Answer: BD
300. When operating a visual projector, which of the following is a primary reason to power down the unit
Answer: A
301. Which of the following is important for a technician to do when speaking with a customer on the telephone?
A. Let the customer direct the call and record only the details that the technician determines is important.
B. Remain in control of the call and gather relevant information from the customer.
C. Let the customer explain the problem and record all information given.
D. Keep the customer on the call until the problem is completely resolved.
Answer: B
302. A technician is working on a users computer. The user has small figurines on top of the computer which need
to be removed for the technician to work on the computer. Which of the following should the technician do?
A. Place the figurines in a box and leave the box on the users desk.
Answer: D
303. A technician is repairing a customers workstation and observes paperwork marked as confidential on the
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customers desk. Which of the following actions should the technician take?
Answer: C
304. A technician is building a new computer for a client and installing an IDE hard drive. The technician should
Answer: B
305. Before removing a shared folder from a computer on a network, which of the following should be done
FIRST?
Answer: B
306. Which of the following would be the LAST step to take when installing a network printer?
Answer: A
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307. Which of the following is used to produce the best LCD image on a laptop?
A. Active matrix
B. Active scanning
C. Dual scan
D. Passive matrix
Answer: A
308. A computer that can host dual PCI-Express video cards is said to be:
A. SLI compatible.
B. MLI ready.
C. NLI compatible.
D. NVEX ready.
Answer: A
A. 4.7GB.
B. 2.1GB.
C. 700MB.
D. 9.4GB.
Answer: D
310. When a user would like to access a file server with Universal Name Convention (UNC), which of the
Answer: A
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311. A user reports that when trying to print a document nothing comes out of the printer and states that the only
printer in the printer dialog box is 'Microsoft Office Document Image Writer.' The technician should understand
A. driver is corrupt.
C. cable is unplugged.
Answer: D
312. A technician receives a laptop that is running out of battery power more quickly than expected. Which of
A. Stop using the battery and use alternating current (AC) power for the laptop.
D. Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.
Answer: B
313. Which of the following types of batteries provides the longest running time for portable devices?
A. alkaline
B. nickel-cadmium (NiCd)
Answer: C
314. Which of the following printers is typically faster and MOST efficient?
A. thermal
B. solid ink
C. ink jet
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D. laser
Answer: D
315. In Windows XP, which of the following steps would be taken to set the permissions for a user to print within
A. Printers and Faxes > right click the printer > Properties > Printer Settings > select the time
B. Printers and Faxes > right click the printer > Properties > Security tab > Time
C. Printers and Faxes > right click the printer > Properties > Advanced tab > select the time
D. Printers and Faxes > right click the printer > Properties > General tab > Time
Answer: C
316. Which of the following is the number of pins in the connector end of a standard parallel printer cable?
A. 9
B. 12
C. 15
D. 25
Answer: D
317. A scanner lights up and performs the warm-up process but when the scan button is pressed, the lamp does not
move. The computer recognizes and communicates with the scanner. Which of the following could be the
Answer: B
B. ink cartridge
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C. thermal paper
D. toner
Answer: D
319. A technician is installing a local USB printer. Which of the following would be the BEST steps to take?
A. Install the drivers from the manufacturers CD and the installation procedure will tell the technician when to
B. Connect the printer to the computer and then Windows Plug and Play will automatically install a generic
text-only driver.
C. Install a generic driver from the same manufacturer and connect the printer after the drivers are installed.
D. Connect the printer to the computer and the Windows Plug and Play will tell the technician where to find the
Answer: A
320. A laser printer is not printing after a new toner cartridge was installed. Which of the following may cause
this?
Answer: D
321. Which of the following are primary differences between a laptop and a desktop CPU? (Select TWO).
A. heat production
B. L2 Cache
C. clock speed
E. power consumption
Answer: AE
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322. Which of the following could be a sign that the battery in a laptop is malfunctioning?
Answer: D
323. A laptop fails each time a user attempts to perform the hibernation function. This may be happening
Answer: A
324. Which of the following is the standard name for a display of 1280 pixels horizontally by 1024 pixels
vertically?
A. SVGA
B. UXGA
C. XGA
D. SXGA
Answer: D
325. In a typical PDA, which of the following is the primary input tool?
A. voice navigation
B. stylus
C. scroll wheel
D. keyboard
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Answer: B
326. When running Windows, which of the following is a reason to adjust the power scheme to turn off the power
Answer: C
327. To verify that the keyboard is at fault when there are multiple keys on a laptop keyboard that do not function,
D. Disassemble the laptop and look for signs of damage to the keyboard.
Answer: C
328. A user has a laptop with a docking station that is used in the office and at home. Which of the following
should be done to ensure that data on the local drives of a laptop is backed up?
A. Use the Scheduled Task Wizard to regularly schedule a System Backup to a network drive.
C. Configure the central back up server to back up their data when they are logged off the company's network.
Answer: A
329. Before installing a new AGP video card in a workstation, a technician should ensure that the:
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D. technician is grounded.
Answer: D
330. Which of the following is the recommended preventive maintenance for a laser printer?
A. Remove the printer cover; blow out the toner with the mouth then use a paper towel to remove the excess toner.
B. Remove the printer cover; blow out the toner excess with compressed air and clean the area with acetone.
C. Blow the loose toner out of the printer with a domestic vacuum cleaner then use a damp cloth with isopropyl
toner particles.
D. Remove the loose toner with a micron filtered vacuum then using a toner cloth wipe the remaining toner
particles.
Answer: D
331. A technician is asked to refill a toner cartridge but is concerned that handling toner may affect the technicians
health. Which of the following actions should the technician take FIRST?
A. Check the invoice for the toner and then contact the reseller.
C. Check the Material Safety Data Sheet (MSDS) for the toner.
D. Ask other technicians whether health problems have been experienced after handling toner.
Answer: C
332. In distributing hazardous materials, which of the following is responsible for making Material Safety Data
A. employers
B. employees
C. distributors
D. manufacturers
Answer: A
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333. Detailed information from a manufacturer about the physical and chemical properties of a substance and the
hazards and precautions for safe handling and use is contained in:
D. a Toxicology Report.
Answer: A
334. Which of the following is the minimal amount of electrostatic discharge (ESD) that can damage computer
components?
A. 30 volts
B. 300 volts
C. 3000 volts
D. 30,000 volts
Answer: A
335. Which of the following would be the correct method of disposing of old laptop batteries?
Answer: A
B. electrical shock.
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Answer: C
337. A user wants to set up a basic level of security for a computer and no one should be able to access the system
without a password. Which of the following would be the BEST action to take?
Answer: B
C. technology that helps gather information about a user without that users knowledge.
D. program that can use the Internet to transfer information to a remote computer.
Answer: C
339. Which of the following paths should be taken to back up the key when removing old registry keys in Registry
Editor?
Answer: C
340. Which of the following IP address ranges would indicate that a computer is connected to a network using
automatic private internet protocol addressing (APIPA) rather than DHCP or static IP addressing?
A. 192.168.0.1 to 192.168.0.254
B. 10.0.0.1 to 10.254.254.254
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C. 172.16.0.1 to 172.16.254.254
D. 169.254.0.1 to 169.254.255.255
Answer: D
A. adware
B. smart cards
C. biometrics
D. username
E. computer lock
Answer: BC
342. When connecting to a network or the Internet, which of the following should be done? (Select TWO).
Answer: AC
343. Which of the following describes the amount of information that a user can store?
A. Disk Management
B. Disk Mirroring
C. Disk Striping
D. Disk Quota
Answer: D
344. In Windows XP, which of the following provides file and folder level encryption?
A. EFS
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B. DFS
C. DNS
D. WEP
Answer: A
345. Which of the following would be used to prevent potentially harmful pages or display ads from showing
A. spyware remover
B. popup blocker
C. FTP Service
D. ActiveX control
Answer: B
346. In an office complex with several businesses, wireless access of clients to the company's network needs to be
Answer: D
347. Which of the following is the Best way for a technician to secure a laptop on a desk in an office?
Answer: B
348. In addition to an IP and subnet address, which of the following is needed in the Windows network
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A. gateway address
B. router
C. firewall
D. switch
Answer: A
349. A user can no longer access the network and it is discovered that the network IP address is 169.254.23.14.
Answer: D
350. Which of the following connectors is typically used to terminate a coaxial cable?
A. RJ-11
B. Vampire Tap
C. RJ-45
D. BNC
Answer: D
351. Which of the following is the fastest method to transfer data wirelessly?
A. Bluetooth
B. standard infrared
D. 802.11
Answer: D
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352. The limited range of an IEEE 802.11g network could be extended by adding which of the following devices
to the network?
A. frame relay
B. bilinear amplifier
C. access point
D. Bluetooth relay
Answer: C
353. In Windows 2000, which of the following commands is used to determine the IP address and how the address
was assigned?
A. PING
B. IPCONFIG /all
C. NET SEND
D. FTP GET
Answer: B
354. A technician is adding a workstation beyond the reach of standard Ethernet cable. Which of the following
A. Configure a remote access service (RAS) then use a dial-up modem to access the network.
Answer: D
355. Which of the following can be used to make a wireless connection between two computers?
A. Hyper terminal
B. Peer-to-Peer Mode
C. FTP
D. Ethernet
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Answer: B
356. A users computer is running Windows XP Professional. The user reports installing a new network interface
card (NIC) and now is unable to access the Internet. A technician should FIRST:
Answer: B
357. A TCP/IP network interface that is configured to use DHCP obtains which of the following information from
A. IP address
B. interface speed
C. MAC address
E. subnet mask
Answer: AEF
A. ARP
B. TCP/IP
C. DNS
D. DHCP
Answer: D
359. Which of the following cable types will allow the longest distance without using a repeater?
A. CAT6 UTP
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D. UTP
Answer: B
A. .mdb.
B. .dat.
C. .doc.
D. .chm.
Answer: D
361. A technician is updating the video drivers on a Windows XP system and encounters a dialog box warning that
Answer: C
362. Which of the following utilities can be used to troubleshoot a problem on a computer running Windows that
A. System Restore
B. Recovery Console
C. BIOS
D. Recovery CDs
Answer: B
363. In Windows 2000/XP, which of the following are valid commands that can be typed into the 'Run dialog box
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A. REGEDIT
B. REGEDT32
C. REGISTY /EDIT
D. REG /EDIT
E. REG32 /EDIT
F. REGEDIT32
Answer: AB
364. To improve the security of a Windows based operating system, a user can run which of the following
utilities?
D. Windows Update
Answer: D
365. Which of the following can be used to determine a computers boot sequence?
C. Services Console
D. BIOS settings
Answer: D
366. A user purchased a computer with Windows XP and wants to transfer all pictures, documents, music, and
favorites in Internet Explorer from the old computer, also running Windows XP. Which of the following solutions
would be easiest?
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C. Connect the old hard drive as a slave to the new hard drive and then copy the files.
Answer: B
367. Which of the following tools is designed to access the stored computer-specific and user-specific settings on
a Windows workstation?
A. MSCONFG
B. REGEDIT
C. Event Viewer
D. Task Manager
Answer: B
368. Which of the following can be typed into Windows Command Prompt to list hidden files?
A. DIR /W
B. ATTRIB -h
C. ATTRIB +h
D. DIR /AH
Answer: D
369. Which of the following procedures should be used when troubleshooting a computer running Windows XP?
(Select TWO).
Answer: AC
370. Which of the following stores information about user specific settings as well as computer specific
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A. Event Viewer
B. MSCONFIG
C. Task Manager
D. Windows Registry
Answer: D
371. Which of the following features can be disabled to increase a computers performance?
B. DNS Client
D. WINS Services
Answer: A
372. Which of the following would allow access to the unsigned drivers options?
B. Add/Remove Programs
Answer: D
373. Which of the following options are available from the Windows Advanced Options menu? (Select THREE).
E. SVGA Mode
Answer: ACD
374. The Windows Security Center, included with Service Pack 2 for Windows XP, helps a user by:
Answer: D
375. A computer running Windows XP Professional SP2 allows multiple users to be signed in at once without
A. Run As.
B. Ctrl+Alt+Del.
Answer: D
376. Which of the following operating systems can be upgraded to Windows XP Professional? (Select TWO).
A. Sun Solaris
B. Windows NT 4.0
C. Windows 95
D. UNIX
E. Windows ME
Answer: BE
377. While working on an application, a computer locks up and displays a blue screen. Which of the following
A. Press Ctrl-ESC.
B. Press Ctrl-Alt-Delete.
Answer: D
378. A user has a Windows 2000 computer running with Service Pack 2 and wants to install Service Pack 4.
Which of the following should a technician understand before performing the installation?
Answer: D
379. A user wants to upgrade from Windows 2000 Professional. Which of the following versions of Windows can
be used?
A. NT
B. ME
C. XP Home
D. XP Professional
Answer: D
380. Which of the following utilities should be run to check for fragmented files?
A. FDISK
B. REGEDIT
C. CHKDSK
D. DEFRAG
Answer: D
381. A technician is connecting a computer system to a high-definition LCD television. Which of the following
A. S-Video
B. Composite Video
C. DVI
D. USB
Answer: C
382. Prior to performing service on a computer, which of the following should be done FIRST?
A. Backup data.
D. Remove peripherals.
Answer: A
383. During POST, the BIOS checks for correct operation of:
A. memory.
B. scanner.
C. mouse.
D. monitor.
Answer: A
384. Which of the following is the recommended file system for Windows 2000?
A. FAT16
B. FAT32
C. CDFS
D. NTFS
Answer: D
385. A user has purchased a new 60GB hard drive. Which of the following would be the MOST secure file
A. NTFS
B. CDFS
C. FAT32
D. FAT16
Answer: A
B. to avoid the need for user training about the NTFS file system.
Answer: A
A. 54Mbps
B. 32Mbps
C. 14.4Mbps
D. 11Mbps
Answer: A
388. Which of the following formats is a read-only disc that stores interactive media, data, audio, and video?
A. DVD-ROM
B. DVD-RW
C. CD-RW
D. DVD-RAM
Answer: A
389. Which of the following is the approximate clock speed of RAM labeled DDR3200?
A. 100MHz.
B. 200MHz.
C. 400MHz.
D. 500MHz.
Answer: C
390. Which of the following would be the FIRST action to take before opening a computer case?
B. Unplug the system from all components and the electrical outlet.
Answer: B
Answer: D
A. SRAM
B. DRAM
C. DDR RAM
D. ROM
Answer: D
393. A video game enthusiast would MOST likely purchase which of the following video card formats?
A. 16MB
C. 256MB AGP
D. 128MB AGP
Answer: B
A. monitor
B. speakers
C. mouse
D. printer
Answer: C
395. A technician is replacing a computers motherboard. A large circuit board is inserted in the motherboard and
two adapter cards are connected to the circuit board. The circuit board is called a:
A. Riser card.
B. Sound board.
C. Main board.
D. System board.
Answer: A
396. Which of the following Windows utilities allows for the removal of unnecessary files?
A. Disk Cleanup
B. MSCONFIG
C. Defragmenter
D. Scandisk
Answer: A
Answer: A
398. Which of the following should be included when performing preventive maintenance of hardware? (Select
TWO).
D. Replacing cables.
Answer: AE
399. To view the display drivers in Windows XP, which of the following should a technician do?
A. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver.
B. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver.
C. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers.
D. Start > Settings > Control Panel > Device Properties > Hardware > Drivers.
Answer: A
400. To verify that a printer is functioning after being installed on a local workstation, which of the following
Answer: C
401. The MOST commonly used interface in newer low-priced printers is:
A. network.
B. SCSI.
C. USB.
D. serial.
Answer: C
402. Which of the following technologies MOST closely resembles a photocopy machine?
A. digital camera
B. impact printer
C. plotter
D. scanner
Answer: D
A. laser
B. ink jet
C. thermal
D. impact
Answer: D
404. A workstation prints unreadable documents from a network printer but other workstations print readable
Answer: A
405. Which of the following provides the most useful information about a laser printer?
Answer: D
A. Read.
B. Copy.
C. Modify.
D. Write.
Answer: B
A. adware.
B. an anti-virus program.
C. a performance monitor.
D. a Trojan horse.
Answer: D
408. When upgrading from Windows 98 to Windows 2000, service patches should be installed after:
C. running a Defrag.
Answer: D
409. In Windows XP Professional, which of the following are types of IP address assignment methods? (Select
TWO).
A. DNS
C. DHCP
D. APIPA
E. IPCONFIG
Answer: CD
410. Which of the following would be a security measure that all users should implement when leaving the
workstation?
Answer: A
411. Which of the following is MOST likely to be used by a large company for data backup storage?
A. tape drive
B. floppy drive
D. DVD-R drive
Answer: A
412. A user cannot install Windows XP from an internal CD-ROM drive connected to the secondary IDE
controller. The user reports that when turning on the computer, it boots directly into the old operating system.
Answer: B
413. Which of the following files installs itself on computers without notification and gathers data about user
activity?
A. adware
B. spam
C. virus
D. spyware
Answer: D
414. A user receives an error message stating, This page cannot be displayed when attempting to access several
Internet web pages and the Internet connection has been verified. Which of the following may be the cause?
A. malicious software
D. modem problem
Answer: A
415. In a small office, users cannot access the Internet through the DSL router but can connect when attached to
the DSL modem. Which of the following is MOST likely the problem?
Answer: B
416. While working on a customers problem, the customer begins to talk about the technicians company versus a
competitors company. Which of the following actions should the technician take?
A. Inform the customer of the technicians opinion about the companys strengths and weaknesses of the companys
B. Discuss the services provided by the technicians company as well as the policies and assurances that the
C. Inform the customer about an article in an industry magazine that compares the technicians company to several
competitors.
D. Discuss with the customer the services that the technicians company provides better than the competitor and
Answer: B
417. Upon arriving at a customers location, a technician is informed by a manager that the manager has never
been happy with the companys service. The technician attempts to question the manager but the manager is
A. State that if the manager does not stop yelling the technician will leave.
Answer: D
418. Participating in a conversation and assuring the speaker, that the speaker is being heard is referred to as:
A. active listening.
B. verbal communication.
C. paraphrase.
D. pitch.
Answer: A
419. When dealing with an angry customer, it is MOST important to stay calm and:
Answer: B
420. A technician is changing the toner cartridge on a copy machine when the toner spills on the technicians arms,
hands, and clothing. Which of the following actions should the technician take?
A. Finish changing the toner and wipe the toner from the body.
B. Call emergency medical services and seek emergency treatment for the exposure.
C. Follow the procedures on the appropriate MSDS for cleaning up the spill.
Answer: C
421. Which of the following types of fire extinguishers would be MOST appropriate to use on a fire in a laptop?
A. Class A
B. Class B
C. Class C
D. Class D
Answer: C
422. When troubleshooting a power supply reported to be faulty, which of the following actions should be taken
FIRST?
Answer: D
423. When using a computer for extended periods of time, it is recommended to:
Answer: D
424. A technician is replacing a device in a computer but having a difficult time holding the screws in place to
attach the component onto the system case. Which of the following tools can the technician use to hold the screws
in place?
C. pliers
D. magnetic screwdriver
Answer: B
425. Which of the following devices is MOST likely to fail due to damage from electrostatic discharge (ESD)?
A. floppy drive
B. hard drive
C. audio card
D. CPU
Answer: D
426. A user reports that a laptop cooling fan is making noise. Later, the user reports that all fan noise has stopped.
B. The fan has stopped completely and the laptop should be serviced before there is heat damage.
C. The fan has blown a blockage out of the laptop and it is not necessary to do anything more.
D. The fan is typically louder when powering up but then should not be heard at all.
Answer: B
A. SIMM
B. RIMM
C. SODIMM
D. DIMM
Answer: C
428. Which of the following modes allows a users work to be automatically saved to the hard drive and pause the
session?
A. Standby
B. Suspend
C. Shut Down
D. Hibernate
Answer: D
A. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer
B. Keeps the contents of memory intact by providing a tiny amount of power to the system and if the computer
C. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power,
D. Copies an image of whatever is in memory at the moment to a file on the disk and if the computer loses power,
Answer: C
430. After upgrading the memory on a laptop, the touchpad functions but the keyboard does not function. Which
Answer: C
431. To prevent thermal damage to a laptop, which of the following should be done?
A. Use the Power Options applet in Control Panel to turn off the hard disk.
Answer: D
432. All of the following utilities are file management tools EXCEPT:
A. Windows Explorer
B. ATTRIB
C. COPY
D. DEFRAG
Answer: D
433. When upgrading to Windows XP Professional from Windows 98 SE, which of the following should be done
FIRST?
A. Install a new hard drive to ensure enough free space for the upgrade.
Answer: C
434. When working with a Macintosh computer, an NTFS formatted external hard disk drive is attached. Which of
A. Read Only
B. Execute
D. Read Write
Answer: A
435. Before installing a program in Windows XP, which of the following actions would be the easiest to take so
Answer: A
436. A user reports that the Internet connection is not working. Which of the following can be done to determine
B. PING 127.0.0.1
Answer: B
437. Before performing updates and installing new devices, which of the following must be done to ensure that
B. Run System Restore and enter the date that the operating system was first installed.
Answer: C
438. Windows XP is being installed from a CD onto a computer that has no operating system. Which of the
A. Multiboot
B. Network
C. Attended
D. Automated
Answer: C
Answer: B
440. Which of the following is the minimum hard disk size for a Windows XP Professional installation?
Answer: A
441. Which of the following would be the FIRST step to take when troubleshooting an operating system problem?
A. Delete all temporary files and do a thorough cleanup and defragmentation of the system.
B. Restart the system in safe mode and check whether the problem occurs again.
C. Establish when the problem started and whether any changes have recently been made to the system.
D. Perform a System Restore and reboot the system and check whether the problem returns.
Answer: C
442. After updating the device driver for a modem, Windows XP fails to boot properly and there is a blue screen
error. Which of the following actions can be taken to resolve this problem?
A. Press F5 during Windows start up and select the Last Known Good Configuration option.
B. Press F8 during Windows start up and select the Roll Back Driver option.
C. Press F7 during Windows start up and select the Last Known Good Configuration option.
D. Use the Roll Back Driver button in the driver tab of the device.
Answer: D
A. NT
B. Solaris
C. UNIX
D. Linux
Answer: C
444. After installing a new video card, Windows fails to load. Which of the following would be the FIRST step
C. Press F8 while rebooting and enable VGA mode then reinstall the video card driver.
D. Use the Recovery disk to reformat the system then reinstall the video card driver.
Answer: C
445. Which of the following should be done for Windows XP to remain updated with current patches and service
Answer: BD
446. Which of the following can be used to disable a service that is locking up a computer running Windows XP?
B. Device Manager
C. Control Panel
D. MSCONFIG
Answer: D
447. A company's intranet SSL certificates are no longer valid in Internet Explorer. Which of the following
Answer: C
448. When starting a Windows XP installation, which of the following keys is pressed to load additional hard disk
A. F6
B. F8
C. F9
D. F10
Answer: A
449. A recent system change causes a workstation to flash a bluescreen and reboot before the error message can be
read. After restarting in Safe Mode, which of the following system utilities will allow the logged error to be
read?
A. Task Manager
B. REGEDIT
C. System Information
D. Event Viewer
Answer: D
450. On which of the following devices would a technician install an operating system?
A. DVD-ROM drive
D. CD-ROM drive
Answer: C
451. Which of the following can be used to remotely control an off-site Windows XP computer?
A. Terminal Services
Answer: D
452. The operation of the network card can be verified using which of the following tools?
B. crossover cable
C. loopback device
D. multi-meter
Answer: C
453. Which of the following modes describes an IEEE 802.11g network using no access points?
A. ad hoc
B. infrastructure
C. WEP
D. MAC filter
Answer: A
454. The physical address of a network interface card (NIC) is called the:
A. DHCP address.
B. IP address.
C. SSID.
D. MAC address.
Answer: D
455. On a wireless network, a computer is getting an IP address that is not in the subnet of the router after running
A. The network interface card (NIC) is not reporting correctly to the BIOS.
B. The router has lost power and is using the default IP address.
Answer: D
456. A company has only wireless networks. Which of the following technologies is likely to be used?
A. 802.11
B. 802.3
C. RJ-45
D. RS-232
Answer: A
457. When troubleshooting a network configuration problem, a PING comes back with 100% data loss. This may
A. a server.
B. a switch.
C. not responding.
D. a desktop PC.
Answer: C
458. A WiFi user notices that the signal strength indicator decreases when a microwave oven is in use. Which of
A. The microwave oven is leaking radio frequency at a frequency similar to that of the WiFi access point.
B. People using the microwave oven walk through the radio frequency beams from the WiFi access point.
C. The microwave oven has radio frequency shielding which blocks the signals from the WiFi access point.
D. The microwave oven is drawing too much power and decreasing the power available for the WiFi access point.
Answer: A
A. TCP/IP
B. IPX/SPX
C. DHCP
D. RIP
Answer: C
460. The IP address 192.168.0.254 is an example of which of the following types of addresses?
A. public
B. multicast
C. private
D. broadcast
Answer: C
461. To actively protect end users and maximize efficiency, a technician should configure which of the following
Answer: B
A. 54Mbps
B. 32Mbps
C. 14.4Mbps
D. 11Mbps
Answer: A
B. is a defective monitor.
C. is an overheating CPU.
Answer: C
464. The amount of power output from a power supply is rated in:
A. volts.
B. watts.
C. ampere hours.
D. joules.
Answer: B
B. tape drive
C. DVD-ROM drive
E. CD-ROM drive
Answer: CE
466. Which of the following is the approximate clock speed of RAM labeled DDR2100?
A. 133 MHz.
B. 200 MHz.
C. 266 MHz.
D. 300 MHz.
Answer: C
467. Which of the following phases in the start up process performs the initial hardware check?
A. NTLDR
B. AUTOEXEC.BAT
C. WIN.INI
D. POST
Answer: D
468. Which of the following is the fastest method used to transfer video data?
A. Firewire
B. wireless card
C. IDE cable
D. parallel cable
Answer: A
469. After formatting, the data capacity of a high-density floppy disk is:
A. 1.44MB.
B. 2.0MB.
C. 720KB.
D. 2.88MB.
Answer: A
470. Once a technician installs a new hard drive in a computer, which of the following would be the next step to
Answer: D
471. Which of the following are commonly used as internal hard drive interfaces in computers? (Select TWO).
A. UDF
B. parallel
C. SATA
D. USB
E. IDE
Answer: CE
472. Which of the following media types can be erased and rewritten over several times?
A. DVD-R
B. CD-R
C. CD-RW
D. CD-ROM
Answer: C
473. Which of the following should a technician do when performing preventative maintenance on a computer
Answer: BCE
474. A technician opens a computer and observes that the computer is full of dust. Which of the following
should the technician do to remove the dust from the system? (Select TWO).
Answer: DE
B. CD-ROM
C. floppy drive
D. hard drive
Answer: A
476. Which of the following is the speed of USB 2.0 as compared with USB 1.1?
A. 20 times faster
B. 40 times faster
C. 60 times faster
Answer: B
A. 11 Mbps
B. 14.4 Mbps
C. 32 Mbps
D. 54 Mbps
Answer: A
478. Which of the following is a way to prevent electrostatic discharge (ESD) buildup?
Answer: B
Answer: B
B. electrical shock.
Answer: C
481. A technician observes a large amount of water on the floor of the server room. Which of the following actions
should be taken?
B. Tell the system administrator that this could void the warranty on the server.
Answer: C
482. A technician must dispose of a defective uninterruptible power supply (UPS). Which of the following actions
A. Place the UPS in a metal box and place the box in a trash can.
Answer: C
483. A technician is storing a RAM module for a co-worker who will pick up the module in several hours. The
A. a Styrofoam bag.
B. an anti-static bag.
Answer: B
484. When upgrading from Windows 98 to Windows XP, which of the following is the resulting file system type?
A. FAT32
B. EFS
C. CDFS
D. NTFS
Answer: A
485. Which of the following is the common port for HTTP communication?
A. 443
B. 88
C. 80
D. 25
Answer: C
486. Which of the following should be used to repair the boot file on a Windows XP system?
A. FIXBOOT
B. FIXMBR
C. NTLDR
D. FDISK
Answer: A
Answer: A
488. A technician is attempting to run IPCONFIG from the 'Run' dialog box in Windows 2000/XP. After typing in
IPCONFIG and selecting OK, a black window briefly appears and disappears. Which of the following describes
this situation?
Answer: C
A. 64 MB.
B. 32 MB.
C. 128 MB.
D. 256 MB.
Answer: C
490. Which of the following steps can be taken to restore a system to a previous state?
B. Start > Programs > Accessories > System Tools > System Restore
C. Start > Programs > Accessories > System Restore > Backup
D. Start > Programs > Accessories > System Tools > Backup
Answer: B
491. When using Windows XP, which of the following is used to go to the Registry Editor?
A. System Properties
B. MMC
C. REGISTRY EDITOR
D. REGEDIT.EXE
Answer: D
492. In a dual booting system, which of the following will change time to display the list of operating systems in
the boot.ini?
A. Control Panel > System > Advanced Tab > Performance Settings
B. Control Panel > System > Advanced Tab > Startup and Recovery Settings
C. Control Panel > System > Hardware > Startup and Recovery Settings
D. Control Panel > System > Hardware Tab > Performance Settings
Answer: B
493. A technician needs to optimize the time it takes to read / write files to hard disk by minimizing the head
A. DEFRAG
B. FORMAT
C. NTBACK
D. CHKDSK
Answer: A
A. 64 Terabytes
B. 128 Terabytes
C. 160 Terabytes
D. 256 Terabytes
Answer: D
495. Which of the following command line options is used to install the Recovery Console in Windows XP?
A. WINNT /COPYSOURCE
B. WINNT32 /DUPREPARE
C. WINNT32 /CMDCONS
D. WINNT /U
Answer: C
496. Which of the following would be the BEST way to install a device driver?
D. Manufacturer's CD-Rom.
Answer: D
497. When configuring a network card on a network with no DHCP server, which of the following must be done
Answer: B
498. Which of the following tools are available for use from the Recovery Console in Windows XP? (Select
THREE).
A. FDISK
B. SCANDISK
C. FIXMBR
D. DISKPART
E. FIXBOOT
F. UNFORMAT
Answer: CDE
499. Which of the following would be BEST to use to troubleshoot a software problem with Windows XP?
A. Safe Mode
C. Debugging Mode
Answer: A
500. Which of the following can be used to verify the version date of a hardware driver that is currently installed?
B. Device Manager > select the device > Properties > Driver tab
Answer: B
501. To function correctly, which of the following disaster recovery methods requires a prior system backup using
A. Recovery Console
C. System Restore
Answer: D
502. A Windows system displays a black screen right after the initial BIOS splash screen and will not boot. The
message 'NTLDR is missing' is displayed. Which of the following would be the BEST method to repair the
problem?
Answer: D
503. A user recently purchased a new scanner/printer but is not able to use any of the scanner functions. Which of
Answer: D
504. A technician is installing a local parallel printer on a computer running Windows which supports this printer
mode. Which of the following steps should be taken FIRST to start the software installation? (Select TWO).
A. Connect the printer and Windows Plug and Play software will automatically install a generic driver.
D. Select System in the Control Panel to access the Printer Folder and select the correct driver for the printer.
E. Connect the printer and the printer will automatically upload its drivers to the computer.
Answer: BC
505. Which of the following printers requires the use of specially coated paper?
A. impact
B. laser
C. ink jet
D. thermal
Answer: D
506. Which of the following ports on a desktop computer is typically used by a printer? (Select TWO).
A. parallel
B. IEEE 1394/Firewire
C. serial
D. USB
E. VGA
Answer: AD
507. The corona wire, fuser, drum, and toner cartridge are associated with which of the following types of
printers?
A. laser
B. ink jet
C. impact
D. thermal
Answer: A
508. A user reports that the quality of documents printed from an inkjet printer is getting progressively worse.
Answer: B
509. When a user would like to access a file server with Universal Name Convention (UNC), which of the
Answer: A
510. A user can no longer access some files on the hard drive. Which of the following actions should be taken to
Answer: D
511. Which of the following is an example of a wireless encryption method commonly used?
A. Kerberos
B. CHAP 3
C. 3DEF
D. WPA
Answer: D
512. A computer begins to redirect web pages and change computer settings. A technician should check for:
A. text files.
B. image files.
C. malware.
D. linked libraries.
Answer: C
513. On a wireless router, which of the following will prevent an unauthorized user from picking up the SSID
B. Enable WPA.
C. Turn on encryption.
Answer: D
514. Which of the following would be the BEST choice for data backup storage?
Answer: C
515. A mechanism used to deliver advertisements beyond a normal Web page is:
A. Windows 2000.
B. Mozilla Firefox.
C. a Zone Alarm.
D. Adware.
Answer: D
A. a smart card.
B. biometric security.
C. WEP security.
D. data encryption.
Answer: B
517. When securing a wireless access point, which of the following should be disabled?
A. MAC filtering
B. DNS
C. the SSID
D. the GUI
Answer: C
518. A user has purchased a new hard drive for a one year old computer. When the hard drive is installed, the
system will not see the total capacity of the hard drive. Which of the following is MOST likely the cause?
B. The hard drive is not compatible with the motherboard on the computer.
D. The hard drive needs a firmware update to operate with the system.
Answer: C
519. When doing a backup, which of the following is the MOST time consuming?
A. differential
B. daily
C. full
D. incremental
Answer: C
520. Which of the following is the BEST method for storing data?
Answer: D
521. When trying to maximize battery runtime on a laptop, which of the following would be MOST beneficial?
(Select TWO).
Answer: AC
522. Which of the following stores information on a hard drive, does not close applications, and shuts a computer
down completely?
A. Standby mode
D. Hibernate mode
Answer: D
523. In order to ensure that a laptop will boot off of a DVD/CD-ROM before a floppy disk drive or a hard drive, a
C. Device Manager.
D. BIOS.
Answer: D
524. In a typical PDA, which of the following is the primary input tool?
A. voice navigation
B. stylus
C. scroll wheel
D. keyboard
Answer: B
525. Which of the following is the maximum distance that IrDA can successfully transmit to another IrDA device?
Answer: A
526. To enable Hibernation on a laptop running Windows XP, Right Click on the Desktop > Properties then:
Answer: D
527. If a laptop is used primarily in a dusty environment, it is MOST important to regularly check for dust
building up in:
Answer: B
528. After installing a new cable modem and new router, which of the following should be the order used to start
up the devices?
A. Turn on the cable modem, then the router, and then the computer.
B. Turn on the cable modem, then the computer, and then the router.
C. Turn on the router, then the computer, and then the cable modem.
D. Turn on the computer, then the cable modem, and then the router.
Answer: A
529. To ensure that a hard disk is optimized for performance, the Scheduled Task Wizard should be configured to
regularly schedule a:
D. Backup job.
Answer: B
A. SCSI
B. AGP
C. RIMM
D. SATA
Answer: B
531. A technician updates a malfunctioning PCI card with a driver from the manufacturers web site, and the PCI
card still does not work. Which of the following would be the BEST step for the technician to take next?
Answer: C
A. 54Mbps
B. 32Mbps
C. 14.4Mbps
D. 11Mbps
Answer: A
533. If a fan in a computer or power supply stops running, the MOST likely cause would be:
A. thermal heat.
B. static electricity.
C. an oil leak.
D. dust.
Answer: D
534. The concentric area on a disc that completes one circumference of the disk is known as a:
A. track.
B. cluster.
C. sector.
D. cylinder.
Answer: A
535. When adding memory to a computer, which of the following should be considered?
A. DMA
B. CPU speed
C. IRQ
D. RAM Speed
Answer: D
Answer: A
537. Which of the following will be functional if it is plugged into a computer while the computer is running?
C. USB mouse
D. PS/2 keyboard
Answer: C
A. RIMM
B. SDRAM
C. DDR
D. FPM
Answer: A
539. Pentium 4 based processors require which of the following types of memory module?
A. RIMM
B. SIMM
C. DIMM
D. SoDIMM
Answer: C
540. Which of the following connections are found on video cards? (Select TWO).
A. RS-232
B. DB-25
C. 15-pin D-shell
D. RJ-45
E. DVI
Answer: CE
541. Which of the following is the way to determine pin one on a ribbon cable?
Answer: A
542. The preventative maintenance procedure for ensuring that an operating system is secure and up-to-date is
called:
A. OS security protocol.
B. patch management.
C. password management.
D. file encryption.
Answer: B
543. NTFS should be used for Windows XP rather than FAT32 because NTFS: (Select TWO).
Answer: CD
544. After running a system update, the system becomes unstable. Which of the following will allow the system
Answer: A
545. To view the display drivers in Windows XP, which of the following should a technician do?
A. Right click on Desktop > Properties > Settings > Advanced > Adapter > Properties > Driver.
B. Start > Control Panel > Monitor > Advanced > Adapter > Properties > Driver.
C. Right click My Computer> Properties > select Device Manager tab > Properties > Drivers.
D. Start > Settings > Control Panel > Device Properties > Hardware > Drivers.
Answer: A
B. floppy disk
C. DVD RAM
Answer: A
547. Two new network switches are connected but connections between them are not working. On the cable
connecting the switches there are no lights on one side of the connection. Which of the following is MOST likely
Answer: C
548. Which of the following is an example of a connector used in fiber optic cables? (Select TWO).
A. RJ-45
B. RJ-11
C. BNC
D. SC
E. ST
Answer: DE
549. Which of the following are used for authenticating users on a wireless network?
A. biometric scanner
B. WEP
C. firewall
D. WPA
Answer: D
A. 802.11b
B. 802.11a
C. 10BaseT
D. RJ-45
Answer: A
551. An inexpensive alternative to plain old telephone service (POTS) would be:
A. X.25.
C. VoIP.
Answer: C
552. For a wired network connection using Windows XP, on the Status tab of the Network Connection page,
A. Connect
B. Repair
C. Refresh
D. Renew
Answer: B
553. The limited range of an IEEE 802.11g network could be extended by adding which of the following devices
to the network?
A. frame relay
B. bilinear amplifier
C. access point
D. Bluetooth relay
Answer: C
554. Which of the following are required to configure a Windows PC to connect to the Internet? (Select TWO).
B. NetBIOS
D. TCP/IP Protocol
E. Appletalk Protocol
Answer: AD
B. LAN
C. WLAN
D. WAN
E. WEP
Answer: AE
556. A user has a wireless access point that also acts as a router and DHCP server. Which of the following
B. SSID
D. IP address
Answer: B
557. Which of the following paths would be used to determine whether a computer has a static or dynamic IP
address?
A. Right click My Network Places > Properties > Advanced > Network Identification.
C. Right click My Network Places > Properties > Right Click your connection > Properties
Answer: C
558. Which of the following is important to do while on the telephone with a customer?
C. Stay on the phone with the customer until the problem is resolved.
D. Ask the customer personal questions to become more familiar with the customer.
Answer: A
559. A technician observes that a user is storing passwords in a text file on the desktop. Which of the following
A. Print out a copy of the file and show the file to the user's supervisor.
B. Ignore the file and not worry about what the user does with the information.
D. Inform the user that this is a violation of the company's security policy.
Answer: D
560. A technician is assisting a user on the telephone and directs the user to a troubleshooting website. The user
becomes angry and states that the user could have performed that action alone. Which of the following actions
A. Ask whether the user would like to call back when the user is calm.
B. Ask the user about the specific difficulties, listen and attempt to help the user.
C. Tell the user that the technician cannot help if the user is not willing to participate.
D. Tell the user that the technician will transfer the user to another technician.
Answer: B
561. Upon arriving at a customer's location, a technician is informed that if the problem is not resolved, the
technician's company's contract will not be renewed and that a competitor will get the contract. Which of the
A. Inform the customer that the technician is not intimidated and that the customer should attempt to resolve the
problem alone.
B. Assure the customer that the technician will attempt to resolve the problem satisfactorily as is done with all
customers.
C. Assure the customer that the technician will resolve the problem in a shorter time period than the competitor.
D. Inform the customer that the technician has no doubts about the ability to resolve the problem but that the
Answer: B
562. Which of the following actions should be taken to keep compatibility issues to a minimum prior to a
Windows XP upgrade?
A. Insert the Windows XP media CD, click on Check System for Unsigned Drivers from the menu, then click on
B. Insert the Windows XP media CD, click on Verify System Integrity from the menu, then click on Check for
C. Insert the Windows XP media CD, click on Check System Compatibility from the menu, then click on Check
My System Automatically.
D. Insert the Windows XP media CD, click on Verify System for Compatibility from the menu, then click on
Answer: C
563. A customer purchased a new Windows computer. They want to ensure that the computer is always protected
from security threats. Which of the following are the BEST solutions for the customer to maintain security on the
Answer: BC
564. Which of the following items are used for backing up the entire operating system, including the system state
data?
A. Recovery Console
B. System Restore
Answer: C
565. Which of the following recovery console commands should a technician use to repair system file corruption?
A. CHKDSK
B. FIXBOOT
C. FIXMBR
D. SCANDISK
Answer: A
566. Which of the following is the BEST way to clean card edge connectors?
Answer: D
567. All of the following are startup modes for services EXCEPT:
A. system.
B. manual.
C. disabled.
D. automatic.
Answer: A
568. Before installing a new device on a Windows XP computer, which of the following choices is BEST
practice?
D. Run CHKDSK
Answer: B
569. The technology used to monitor hard drives for potential failure is called:
A. PIO.
B. UDMA.
C. ATA1.
D. SMART.
Answer: D
570. A technician is working on a customer computer that has been overheating. Upon examination, the technician
notices that the fan guards are covered in dust. Which of the following is the BEST way for the technician to
A. Collect the dust off of the computer and place it on the desk for the customer to see.
B. Inform the customer that the room has to be kept cleaner than it is now for the computer to work.
C. Remove the dust and explain the need to keep the computer free of dust.
D. Replace the fans and guards; inform the customer that the problem has been fixed.
Answer: C
571. Which of the following power modes for a laptop copies system data to the hard drive, before completely
turning off?
A. Hibernate
B. Suspend
C. Standby
D. Log off
Answer: A
572. When preparing to add RAM to a desktop PC which of the following is the FIRST thing to do?
Answer: D
573. Which of the following measures would prevent computer slowdown when used periodically?
A. Disk Defragmentation
B. Scandisk
C. System Restore
D. Disk Management
Answer: A
574. Which of the following BEST describes a Local Area Network (LAN)?
Answer: D
575. A technician is asked to prepare a computer that is going to be deployed in an office. Which of the
following is the MOST important step the technician should take prior to installing the computer in the office?
Answer: A
576. A user is complaining that their computer is slow. A technician wishes to run a utility to see if a single
program is using up most of the CPU time. Which of the following utilities could the technician run?
A. System Properties
B. Task Manager
C. Device Manager
D. Windows Explorer
Answer: B
A. 24 pins
B. 34 pins
C. 40 pins
D. 50 pins
Answer: B
578. When configuring a new laptop that is running Windows XP operating system, the processor fan seems to be
running on high continuously. Which of the following can be checked to ensure that the laptop is running at
optimal level?
A. Network Settings
B. Device manager
C. Automatic Updates
D. Power Options
Answer: D
579. Which of the following is the maximum length of the UTP CAT5 network cable?
Answer: B
580. Which of the following are other terms for the computer monitor? (Select TWO).
A. VGU
B. VGA
C. VDU
D. GUI
E. TFT
Answer: BC
581. When installing a second hard drive for storage on the same channel, which of the following are the proper
jumper settings?
Answer: B
582. A technician is asked to upgrade a computer with a faster network card. The existing network card is built
in, and a PCI slot is available for the replacement. The new network card is placed into the PCI slot. Which of
the following should be the next step for the technician to take?
Answer: D
583. Which of the following is a BEST practice when replacing a computer monitor?
Answer: C
584. A customer brings in a laptop that will not boot. When it is plugged into the wall, no LEDs come on. When
the power button is pressed, there is no activity. Which of the following procedures should the technician do
FIRST?
Answer: A
585. When answering a technical support call, which of the following would be the MOST appropriate action?
Answer: B
586. Before shipping a laptop, which of the following should be removed to avoid damage during transit? (Select
TWO).
A. PC Card adapters
B. LCD
C. DVD-ROM drive
D. Backlight
E. DVD Media
Answer: AE
587. Which of the following are the BEST materials to use when cleaning a CRT?
Answer: A
588. In Windows default settings, which of the following types of wireless networks will a wireless NIC attempt
to connect?
Answer: C
589. Which of the following files queries the computer for information such as date and time, bus types, and the
A. BOOT.INI
B. NTDETECT.COM
C. PAGEFILE.SYS
D. NTLDR
Answer: B
590. A technician installed a new sound card in a Windows computer. After a reboot of the system, the device fails
to work. A yellow exclamation point is found next to the device in the device manager. Which of the following
Answer: A
591. Which of the following types of power supply typically comes with a pass-through power connector intended
to power a monitor?
A. Micro ATX
B. AT
C. Mini ATX
D. ATX
Answer: B
592. Which of the following tools will assist in determining whether a computer can be upgraded to Windows XP?
Answer: D
593. A new computer user has a personal inkjet printer on their desk and wants to be able to print some web pages
in landscape mode. They are trying to insert the paper sideways and can not get it to fit, so they have called a
Answer: B
594. When required to move a large, bulky piece of equipment, which of the following is the BEST practice for
A. Insure a good grip and lift using back and arms, keeping the unit close to the technician center of gravity.
B. Insure a good grip and lift using your legs, keeping the unit close to the technician center of gravity.
D. Before lifting, tip the unit on its side with the heaviest side facing down.
Answer: B
595. Which of the following methods used to cool a CPU provides the greatest temperature drop, while emitting
A. 120mm fan
B. Water cooling
C. Heatsink cooling
D. 80mm fan
Answer: B
596. Where would a technician find a hazard list for servicing a CRT?
B. Maintenance manual
C. Warranty documentation
D. Parts manual
Answer: B
597. A technician is attempting to set security permissions on a standalone Windows machine so that different
users have different levels of access to specific files and folders. The technician right-clicks on a folder and
selects properties to set the permissions, but there is no security tab. Which of the following is the MOST likely
cause?
Answer: D
598. Which of the following types of Internet connections has a line-of-sight requirement?
A. ISDN
B. Satellite
C. Wireless
D. Cellular
Answer: B
599. Which of the following is the BEST suitable option when high speed, high security media is needed to move
A. Fiber Optic
B. Coaxial Cable
Answer: A
600. Without changing the wireless password, which of the following is the MOST logical solution to limit the
B. MAC Filtering
Answer: B