Final Assignment of English for Specific Purpose

English for Flight Attendant

Accomplished by:

Dita Pratiwi (E1D017032)

VB Morning Class

DEPARTMENT OF ENGLISH EDUCATION

FACULTY OF TEACHER TRAININIG AND EDUCATION

UNIVERSITY OF MATARAM

2019
I. INTRODUCTION
1. The Importance of English
English is the language of International communication which spoken by around 400
million people across the globe. English being official language of 53 countries and become
the most common second language in the world. English is very much important in our life, it
is necessary in each and every field.
Learning English is very valuable to create many opportunities as it also become the
dominant language of business. English has become the international language of business,
and it is increasingly true as international trade expands every year, bringing new countries
into contact. Being able to communicate with foreign clients and business partners will
provide you a more challenging position in your career.
Having knowledge of English is very important especially for those who work in
aviation, such as flight attendance. Flight attendance are expected to be able to speak English
fluently since they will interact with people around the world.

2. Brief Review of An ESP Approach in Syllabus Design

According to Evans (1977) ESP is delineating to encounter the distinct needs of the
learners. ESP emphasis on the language appropriateness and its semantic and Morphological
meaning not on the lexical or syntactic meaning of the language.
Hutchinson stated (1987) ESP is an approach of teaching a language having proper
command on syllabus, Methods and the activities used for learning a language on the basis of
the needs of the learners and for the antecedent of their learning.
Based on explanation of experts above, ESP is an approach which course is built based
on needs analysis of the learners. We need the way which make learning more simple,
operational, and exactly aimed to the target.
ESP is preferable because it is focused on what the learners needs which they required in
real world. ESP tend to fulfill the needs of the learners so that they can achieve their
particular goal. The learners of ESP are usually adults who already have some knowledge
with English and are learning the language in order to communicate a set of professional
skills and to perform particular job-related functions. Because of ESP is a special purposes,
so the design of the curriculum and all of it are adjusted from the goals of teaching and
learning.
In doing needs analysis, there are several steps that teacher should be aware of such as
identification of the target group, identification of duties of professional workers, assessment
of communicative needs, translation of needs into competencies, translation of competencies
in Linguistics and other specification, and determination of teaching and learning activities to
develop competences.

3. Method of Doing Needs Analysis

In supporting the appropriateness of this Syllabus, the accurate resources are very important to
be done. The method which I used in analyzing is done through analyzing the online sources
related to the topic of this paper, and real-life observation of the subject of this paper.
II. CONDUCTING NEEDS ANALYSIS
1) Target Group
Flight Attendant

2) Responsibilities/Duties of Banking Personnel

1. Welcoming the passenger
2. Demonstrating the use of safety and emergency equipment
3. Answering passengers' enquiries
4. Serving meals for passengers
5. Taking care of passengers’ needs

3) Translating the Duties into Communicative Needs

1. How to welcome the passengers
2. How to demonstrate the use of safety and emergency equipment
3. How to answer passengers' enquiries
4. How to serve meals for passengers
5. How to take care of passengers’ needs

4) Translating the Communicative Needs into Competencies

1. How to welcome the passengers
- Able to welcome the passengers

2. How to demonstrate the use of safety and emergency equipment

- Able to demonstrate the use of safety and emergency equipment

3. How to answer passengers enquiries

- Able to answer passengers enquiries

4. How to serve meals for passengers

- Able to serve meals for passengers

5. How to take care of passengers’ needs

- Able to take care of passengers’ needs

5) Translation of the Competency into Materials

1. How to welcome the passengers
- Able to welcome the passengers
 Use various greeting appropriately
 Behave with good attitude
 Help passengers to find their seat
2. How to demonstrate the use of safety and emergency equipment
- Able to demonstrate the use of safety and emergency equipment
 Explain and demonstrate the use of safety kits
 Explain and demonstrate the emergency procedures

3. How to answer passengers enquiries

- Able to answer passengers enquiries
 Answer any kinds of questions
 Give a choice for the enquiries
 Negotiation for the enquiries

4. How to serve meals for passengers

- Able to serve meals for passengers
 Serve meals for passengers
 Ask the passengers to enjoy the meals

5. How to take care of passengers’ needs

- Able to take care of passengers’ needs
 Ask the passengers if the need something
 Help passengers in needing something
 III. SYLLABUS DESIGN
Name of the Course : ESP for Flight Attendants
1. Learning Outcome (LO)
To be able to apply English language with all aspects needed in the implementation of
aviation after attending all required lectures, actively participating in discussion and
complementing all the assigned task.

Learning Materials Indicators Sub-Materials/ Method Source Assessment

Objectives Achievement Sub-Topics &
Media
1 2 3 4 5 6 7
Use various Can Use Greeting
greeting various appropriately
appropriately greeting
appropriately

Welcoming Conversation
Role Guide-
the passenger Behave with Can behave Behave nicely and
Play book
good attitude with good performance
attitude

Help Can help Helping

passengers to passengers to passengers
find their seat find their seat

Explain and Can explain

demonstrate and Explaining
the use of demonstrate and
safety kits the use of demonstrating
Demonstrating
safety kits
the use of the use of
Explain and Can explain Guide-
safety and safety kits and Speaking Performance
demonstrate the and book
emergency emergency
emergency demonstrate
equipment
procedures the procedures
emergency
procedures

Answer any Can answer Answering

kinds of any kinds of questions
questions questions
Answering
Give a choice Can give a Giving choices
passengers' Guide- Speaking and
for the choice for the
enquiries book Performance
enquiries enquiries

Negotiation for Can Negotiating

the enquiries negotiation
for the
 enquiries

Serve meals for Can serve

passengers meals for
passengers Serving and
Serving meals letting the Reading
Guide- Product and
for passengers Ask the Can ask the passengers to and
book performance
passengers to passengers to enjoy the practice
enjoy the meals enjoy the meals
meals

Ask the Can ask the

passengers if passengers if
the need the need
Taking care of something something
Conversation,
passengers’ Guide-
Speaking and
needs Help Can help book
Performance
passengers in passengers in
needing needing
something something

IV. REFERENCES
Hutchinson, T., & Waters, A. (1987). English for Specific Purposes: A Learning-centred
Approach,. Cambridge: CUP.
Richards, J. (2001). Curriculum Development in Language Teaching. Cambridge: CUP.
Sujana, I. (2015). English for Specific Purposes: Worksheets and Course Readers. Mataram.
Jobs description of Flight Attendants (n.d.). Retrieved from
https://job-descriptions.careerplanner.com/Flight-Attendants.cfm

Career Profile of Flight Attendant (n.d.). Retrieved from

https://www.truity.com/career-profile/flight-attendant