CUSTOMER FEEDBACK ANALYSIS 2013 - 2015

YEAR ### ### ###

TOTAL POINTS ### ### ###
NO OF CUSTOMER 47 50 46
AVERAGE POINTS 44 44 45

CUSTOMER FEEDBACK 2013-2015

52
QTY

50
48
46
44
42 NO OF CUSTOMER
40
0 1 3 014 01 5 AVERAGE POINTS
2 2 2
YEAR
Quality Objective Analysis 2012-2015

DEPARTMENT ### ### ###

NO OF CUSTOMER
SURVEY RECEIVED 47 50 46
ORDER CONVERSION
RATIO 26.3 23 25
ON TIME DELIVERY 91 93 98
POSTING OF SIV'S IN
2DAYS 98 98.5 92.5

QUALITY OBJECTIVE ANALYSIS

NOS / %

120 NO OF CUSTOMER
100 SURVEY RECEIVED
80
60 ORDER
40 CONVERSION RATIO
20
0 ON TIME DELIVERY

0 1 3 014 015 POSTING OF SIV'S

2 2 2 IN 2DAYS
YEAR