MOHAMMED SULEMAN KHAN

Email: sulemanwaseem12@hotmail.com
Mobile No: +971 - 523873725.

Professional Summary:
• Goal Oriented and efficient ITIL Certified IT administrator with good experience in Networking,
System administration and System Analysis, qualified to design, install, and manage small and
medium enterprise IT infrastructures.
• Experience in Design, installation and administration of LAN, WAN, Windows NT, PCs, Servers, Cisco
routers/Switches and Microsoft Applications.
• Configure and troubleshoot network and security equipment’s like routers and switches, firewalls,
Linux, Windows servers, Linux servers, etc.
• Knowledge of routing and TCP protocols such as RIP, IGRP, EIGRP, OSPF, BGP, HTTPS and HTTP.
• Sound knowledge of VLAN and Inter-VLAN Routing.
• Installing and maintenance of all types of communication equipment like Modem, hub, Switch,
Router and Firewalls.
• Comprehensive Knowledge of implementation, configuration and management of Microsoft server,
Linux server and Virtualization technologies (VMware and Hyper V)
• Good Knowledge of Microsoft Dynamics Navision and LS Retail.
• Regularly analyze and implement efficient processes to improve the company LAN, WAN and security
architecture.
• Implement and maintain wireless technologies products (Aruba and Ubiquity)
• Extensive working experience IT helpdesk engines Freshdesk, Service desk plus, HPSM and
Spiceworks.
• Implement and administered Active directory and related services.
• Configure users, groups, group policy objects, service accounts, application layer services and other
objects, coordinating with application team for any customized permissions.
• Good knowledge and working experience with SCOM and WSUS servers.
• Good analytical, leadership, organizational and problem solving skills.
• Strong attention to detail with ability to work in a team environment.

Academic Profile:
• Bachelor of Technology in Computer Science and engineering from Greenfort Engineering College,
affiliated to Jawaharlal Nehru Technological University (JNTU).

Technical skills:
• Hardware: HP ProLiant, IBM, Cisco Switches, Firewall, Access point,
Wireless LAN Controller, Dell SonicWALL firewall, Cyberoam, Fortigate,
Palo Alto, F5 Big IP, D link, Suprema and ZK biometric devices, POS
machines, PDT devices.
• Languages: java, Adobe ColdFusion, groovy on grails
• Web & App Server: Apache, tomcat, Railo.
• Databases: MySQL, MariaDB, SQL Server 2005/2008/2014
• Development Tools: Eclipse, Spring tool suite, CFBuilder.
 • Applications/Tools: MS Dynamics Navision and LS Retail, MS-OFFICE, HIS systems, GIT.
• Operating System: Windows Server 2003, 2008, 2012, 2016, Linux, Windows 7,8,10

Abu Dhabi Digital Authority 15-Aug-2019 to Present, Abu Dhabi, UAE, Roles and
Responsibilities
Currently working as NOC analyst at Abu Dhabi Digital Authority (ADDA) – ADNET project, Abu Dhabi, UAE. It
is a government organization that provides IT infrastructure services to the Abu Dhabi Government entities,
some of the responsibilities involves
• Responsible for monitoring applicable Network Operations Center (NOC) using various network and
system management tools (NNMi, Omi and OPNET, Wireshark) and respond to the system alerts and
escalate to next level when necessary.
• Monitor all network, servers and application related events and performance of the network across
variety of performance metrics.
• Handle incident management for initial classification, first level investigation and resolution of
incidents recorded.
• Liaise with 3rd party IT hardware maintainer and 2nd level support staff to help resolve incidents
• Scan regularly for any anomalies that might disturb the provided service and SLA’s
• Troubleshoot various network and server issues, provide effective solutions and collaborate with
staff and outside vendors to resolve problems.
• Perform all related routine tasks assigned by team leads/manager such as Daily reports, weekly
reports, and monthly reports.
• Acts as a focal point for all incidents and requests reported to the service desk and record/register an
incident in the NOC service management tool/incident management system.
• Verify and troubleshoot NAT and ACLs.
• Administration, management and troubleshooting of DNS issues using Infoblox.
• Configuration and troubleshooting of VMware based virtualization Technology (Exsi, VSphere and
VCenter).
• Administration and configuration of Windows server 2012 and 2016 servers.
• Administration, configuration, and troubleshooting of the Windows server’s environment and
performance issues of Active Directory, DNS, DHCP and GPO.
• Troubleshoot backup issues monitoring, analysing using Dell EMC Networker and isolating
network events, and escalating when necessary.
• Track and support infra change control schedules and activities.
• Adhere to departmental procedures to clients are kept well informed of ticket status and product
availability in order to manage client expectation and ensure overall client satisfaction.
• Analyze the performance of the network service provider in the way in which network connectivity
services are delivered and managed.

Emirates Hospitals Group 18-June-2017 to Present, Dubai, UAE, Roles and

Responsibilities
Worked as System administrator at Emirates Hospital Group, Dubai, UAE leading healthcare company some
of the responsibilities involves
• Preparing, scheduling, coordinating and monitoring the assigned IT Infrastructure implementation
projects.
• Monitoring and maintaining Data center operations and network devices.
 • Manage, resolve and update day-to-day IT technical support calls through IT helpdesk system
• Administration and support of Panasonic and Avaya IP telephony.
• Implementation and configuration of HP and Dell servers.
• Performing daily data backup and disaster recovery (NAS & Arcserve).
• Implementation and management of security Firewall (Fortigate and Cyberoam)
• Implementation, configuration and maintenance of CCTV Systems.
• Implementation and management wireless devices (Cisco, Aruba and Fortigate).
• Implementation and administration of HIS and ERP applications with authorization controls and user
creation (Insta, Dentimax, Oracle).
• Assist in the deployment, customization and post-implementation troubleshooting of new systems.
• Provide orientation and training sessions to end-users for new and modified computer systems.
• Configuration and troubleshooting of VMware based virtualization Technology (Exsi, VSphere and
VCenter).
• Administration, configuration, and troubleshooting of the Windows server’s environment and
performance issues (Active Directory/DNS/DHCP/GPO/Users/Clustering/HyperV).
• Install, assemble and configure windows OS, Ubuntu desktop, computers, laptop, various software’s
and peripherals.
• Monitor and tune systems to achieve optimum performance levels; provide performance statistics
and reports.
• Remote Administration Tools: SSH, SCP, TELNET, RLOGIN, FTP, VSFT.
• Installed key network components like DHCP, DNS on Ubuntu servers.
• Implementation, configuration and administration of web servers tomcat and apache on Ubuntu
server
• Analyze system logs and identify potential issues with computer systems.

EKK Group 18-May-2016 to 12-06-2017, Sharjah, UAE, Roles and Responsibilities

Worked as IT administrator at EKK Group, Sharjah, UAE retail and Hospitality Company some of the
responsibilities involves
• Installation, configuration and troubleshooting issues related to Windows servers and Linux servers.
• Providing technical and functional support to end users ( Store managers, Cashiers, data entry
operators and inventory controllers) on Microsoft dynamics LS NAV
• Manage, resolve and update day-to-day IT technical support calls through IT helpdesk system.
• Configure Site to Site VPN using SonicWall Firewall
• Install, configure and maintain Active Directory and Domain Services.
• Configure and maintain biometric server using BioStar application.
• Manage and operating the CCTV cameras and Access control systems.
• Management of ERP server software (MS Dynamic Nav 2009 R2 and MS Dynamic Nav 2016
hospitality) and associated backup routine.
• Management and Monitoring of antivirus (ESET NOD32)
• Administration of Google Suite for mail accounts.
• Management of website Domain name systems.
• Administration of ERP with authorization controls, user creation.
• Installation, configuration and management of databases using MS SQL and MySQL
• Understanding and discussing GAP analysis and Functional Requirement document with ERP
vendors.
 • Installation and configuration of Store servers and POS machines with Microsoft dynamics and LS
Navision
• Extensively worked with HP ProLiant Servers (Rack mount, blade and Tower servers).
• Procurement of IT hardware, software and maintenance products and services.
• Managing the infrastructure including firewalls, servers and switches.
• Designing network for new opening stores and restaurant.
• Co-ordination with the software and hardware vendors
• Asset management of all IT equipment.
• Scheduled backup of database from all store servers.
• Managing network connectivity of client PC’s in intranet.
• Monitoring connectivity of store servers to head office server which is connected through VPN.

Innovative Online Solutions 19-Aug-2013 to 15-Apr-2016, Banjarahills, Hyderabad

Roles and Responsibilities
Worked as System and Network administrator at Innovative Online Solutions Software Company located at
Banjara Hills, Hyderabad, some of the responsibilities involves
• Support End users for their daily IT issues.
• Responsible for maintaining the IT SLAs. Network / Server Support Services.
1. Install all new hardware, systems, and software for networks.
2. Install, configure, and maintain network services, equipment and devices.
3. Perform troubleshooting analysis of servers, workstations and associated systems.
4. Documents network problems and resolution for future reference.
5. Manage user accounts, permissions, email, anti-virus, anti-spam, backups.
6. Install and configure MySQL server, FTP server, Samba server, NFS, etc.

• Knowledge of ITS Asset Management. Handling day to day activities of the operations.
• Install and configure Galera Cluster for MariaDB with HAProxy on Ubuntu Server.
• Install and configure tomcat web server
• Install and configure full text search engines Solr and Sphinx.
• Extensive working experience on MySQL, Sphinx (Full text search engine) and Solr.
• Responsible for installing and configuring Linux servers and end user desktop with Ubuntu.
• Responsible for maintaining GIT and SVN versioning control.

Functional Expertise

Project Management

• Client interaction for requirement gathering, risk assessment, finalization of technical specifications
• Develop plans & schedule , resource allocations as per budgets, manpower deployment
• Interact with team members to ensure smooth progress of project work.

System Analysis

• Coordinating System/Requirement Analysis for understanding client (internal/external) business

processes and mapping them to required framework standards.
• Research and evaluate emerging technologies, including both hardware and software.
 • Discuss users’ needs and determine vulnerabilities or areas of poor performance to boost
productivity, efficiency and accuracy in our computer system.
• Suggesting appropriate as well as technology based solutions for enhancing functional efficiency of
the organization and achieving business excellence.
• Interacting and building relationship with clients for addressing challenging issues.

Certification

• ITIL Foundation Certificate in IT Service Management (GR750516882MK)

Personal Profile:

Sex Male
Marital Status Single
Nationality Indian
State of Domicile Telangana
Passport no K8559407
Date of Expiry 08/11/2022
Visa Status Employment.
Languages known English, Hindi, and Urdu.

(Mohammed Suleman Khan)