Chapter 4: Facial Expressions 65

Masking Emotions
If you’ve ever bitten your lips to keep from blurting out sentiments that
would undoubtedly cause offence, if you’ve ever smiled when your heart was
breaking, or if you’ve ever frowned when you’ve wanted to laugh, you know
what masking emotions is all about.

When people want to avoid expressing what’s going on inside, they create the
opposite facial expression with their pliable facial muscles and skin, and hey
presto! they’re masking their emotions.

I recently attended a luncheon party and sat across the table from a woman
whose mother had died two days previously. Before eating, the guests were
asked for a moment of silence in memory of Dottie. I was fond of Dottie and
was saddened to hear of her death. I looked at her daughter, whom I didn’t
know, and as we caught each other’s eyes we exchanged poignant smiles.
Anyone watching would have seen that we both held our mouths tightly
with no showing of teeth – hers slightly pulled to the side, mine more a
straight line – our eyebrows tense across our foreheads, and we gave each
other slight head nods for fear that doing more would allow the sense of loss
to come flooding forth. Although we were doing our best to cover our sad-
ness, a careful observer would have noticed the struggle it took to maintain
the mask.

After the Falklands War the then British Prime Minister, Margaret Thatcher,
was interviewed on television and asked why a British submarine had been
instructed to torpedo the Argentine battleship, the Belgrano. Purportedly
annoyed that she had to undergo the journalist’s questioning, and knowing
that it was important for her career that she was seen as informed, calm, and
in control, she explained that because the ship was inside the British exclu-
sion zone the action was justifiable. Both she and the journalist knew that
was a lie. The truth was that the ship was sailing away from the Falklands
and was outside the exclusion zone when attacked. While Mrs Thatcher was
making her false reply, her mask fell for a split second and she revealed a
brief expression of anger. She gave a quick smile, which anyone looking care-
fully could detect was false from the lack of engagement in her eyes followed
by a momentary flash of anger. Her eyes protruded and her jaw thrust for-
ward. As quickly as the expression appeared it was replaced by her masked
expression.

A jutted jaw and protruding eyes indicate anger or annoyance.

66 Part II: Starting at the Top

Expressing a Range of Emotions

Gestures reveal attitudes and emotions whereas words reveal information,
and the range of emotions people experience on a daily basis is vast. From
anger to worry, you can count on your face to reflect your feelings.

Showing happiness
If your grandmother was anything like mine, she’d tell you to ‘put on your
happy face’ when meeting someone new because she knew, intuitively, that
people respond positively to positive behaviour.

Facial displays of genuine, unadulterated, free-flowing happiness can’t be

missed (see Figure 4-1). When you’re experiencing pure joy your eyes invol-
untarily twinkle, the laugh lines at the outside corners of your eyes deepen,
your cheeks raise, and as your lips pull up at the sides and separate you
expose your pearly white teeth. No one can doubt your joy.

Figure 4-1:
A genuine
smile pulls
back both
the mouth
and the
eyes.