Subject: Business Communication Mock Examination

Teacher: Mr. Abdul Hameed Total Marks: 50

Student Name: Time Allowed: 1 hour 20 mints
Choose the most suitable option. More than one selection will be considered wrong.

1. ______ is used to access the World Wide Web and locate and view documents, images and
resources.
a) HTML b) Mozilla Firefox
c) Web Browser d) None of the above

2. Gasoline provides physical access to internet to Caroline (pvt) Ltd. Gasoline is a ________
a) Server b) Internet hosting organization
c) Internet protocol d) Internet Service Provider

3. A website hosting service is an organization that………………

a) Stores documents b) Publish those documents
c) Makes available those documents d) All of the above
to users

4. It is not unusual for the web hosts to provide storage space to their customers in the basic
package is……………
a) 860 GB b) 760 GB
c) 650 GB d) 900 GB

5. A time period when a website is not available due to a breakdown in the server is called____
a) Up time b) Down time
c) Closing time d) Both a & b

6. In standard web hosting service the package with administrative access, that can vary
between_________
a) Web based console b) telnet access
c) both a & b d) none of the above

7. The telnet access means__________

a) A terminal for connection b) Connection through telephone line
c) Both a & b d) None of the above

8. Root Access means________

a) Access to server to make changes b) Access to server to make change
virtually physically
c) Access to server to make changes d) Both a & c
in the website

9. In clustered web hosting the companies__________

 a) Provide better access to visitors b) Replicate content on multiple
servers
c) Facilitate another web host d) All of the above

10. Advantages of social networking include EXCEPT_________

a) Establish links with people b) Sharing of ideas
c) Interactions with entrepreneurs d) Create imaginary world

11. A method of publishing files to internet that allows users to get subscribed to a feed to
receive new files automatically by subscription, is called________
a) Discussion board b) Blogging
c) Podcasting d) Messaging

12. Steps involved in sending an email are, EXCEPT_________

a) Valid email address b) Suitable subject
c) Synchronize data d) Spam filters

13. Steps include while sending an attachment in an email EXCEPT.

a) Compose basic email b) Click attach button
c) Create file to be attached d) Click send
14. The standard folders include in email system EXCEPT…..
a) Drafts b) Junk
c) IT Issues d) Sent

15. An absence of non-verbal communication such as body language can also lead to…………. Of
an email.
a) Exaggeration b) Misinterpretation
c) Motivation d) None of the above

16. Suspicious emails or attachments can contain…………..

a) Irritating links b) Time consuming websites
c) Viruses d) All of the above

17. Avoid Sending overly large emails is not necessary unless absolutely necessary, because…….
a) They slow down receivers’ b) They exceed the limit size of
performance receivers’ inbox
c) Warn the recipient beforehand d) All of the above

18. Sales & marketing reports provides the comparison of actual and budgeted sales in terms
of…………
a) Quantity b) Territory
c) Sales teams & period d) All of them

19. Chairman’s annual report presents a summarized description of …………………… of an

organization.
a) Historical financial performance b) Achievements
 c) Problems experienced d) All of the above

20. A feasibility report encompasses the viability of the proposed undertaking from its, EXCEPT
a) Technical feasibility b) Commercial feasibility
c) Economic feasibility d) Operational feasibility

21. Economic feasibility in a feasibility report comprises of …….

a) Setup cost b) Useful life
c) Payback period d) All of the above

22. In ordering a report the approach (s) used in its layout include.
a) Top down b) Bottom up
c) Columnar d) Both a & b

23. Preparation phase of a report comprises of three stages EXCEPT

a) Identification of reader b) Identification of purpose
c) Identification of material sources d) Language & tone

24. Resolution minutes also called……….

a) Action minutes b) Narrative minutes
c) Decision minutes d) None of the above

25. The fundamental driver of persuasion is________

a) Credibility b) Charismatic personality
c) Motivational skills d) All of the above

26. Step(s) involved in preparation of a persuasive business circular is/are……..

a) Identification of problem, purpose b) Subject
& audience
c) Draft out line & structure d) All of the above

27. The third step in preparation of persuasive business message is comprises of, EXCEPT
a) Avoid blaming the reader b) Use positive phrases & words
c) Give examples d) Say what you mean tactfully

28. How a sentence can be identified that uses a passive verb…….

a) Was b) Is
c) Been d) All of the above

29. Principles of preparing and delivering an effective public speech include, EXCEPT
a) Performance b) Plan, prepare and rehearsal
c) Awareness of audience d) Accommodating audience

30. A mediator is a person who …………..

a) Helps people to discuss and settle b) Works as bridge between
their issues concerned parties
c) Issues a decision to resolve issue d) None of the above
31. Conflict management techniques include, EXCEPT
a) Compromise b) Collaborate
c) Accommodate d) Facilitate

32. With so many activities and choices available to a listener in an increasingly diverse and
accessible world, the listener is blessed with variety and engaged from multiple sources.
However, this can mean that listener’s mind is full to bursting with ideas, interests and
problems. The listener needs…………….. for effective listening.
a) Clear mind b) Time
c) Emotional state d) Attention

33. For the better interpretation of information the listener need(s)

a) Open mind b) Pursuance of goals
c) Organization of data into logical d) All of the above
groups

34. While providing feedback, verbal cues include…….

a) Affirmation b) Paraphrasing
c) Reflection d) All of the above

35. Providing feedback verbally, reflection process is comprises of ………. And ……….
a) Paraphrasing, asking questions b) Paraphrasing, perceiving topic
c) Paraphrasing, hear back own d) None of the above
thoughts

36. Techniques involved in Emphatic listening, EXCEPT

a) Assure b) Read the speaker
c) Impatient d) Don’t judge

37. “If we are supposed to talk more than we listen we would have two tongues and one ear”.
This statement was made by………….
a) Mark Twain b) Hofstede Marcel
c) Murphy d) None of the above

38. According to researches an adult spends how much time in listening of one’s life?
a) 80% b) 75%
c) 70% d) 65%

39. Demerits of telephonic conversation are EXCEPT

a) Long discussions are not possible b) Relatively expensive over long
distances
c) Quick feedback can be obtained d) Phone calls at odd timing are
disturbing

40. Types of meetings include

a) Informational b) Solution suggestive
c) Problem solving d) All of the Above
41. Creative thinkers………
a) Talk about possibilities b) Talk about Probabilities
c) Are judgmental d) Both b & c

42. Characteristics of stereotypes are EXCEPT

a) Simpler than reality b) Acquired from others rather than
one’s own experience
c) Erroneous d) Professionals

43. Dimensions of cultural differences are……

a) Social ethics b) Levels and ranks
c) Decision making norms d) All of the above

44. Components of style include EXCEPT

a) Tone b) Vocabulary & syntax
c) Interest & personality d) All of the above

45. If the communication stream is already established with curiosity and interest then the most
persuasive approach which encourages recall is to build the message up and present_____
a) Most important points at first b) Most important points at end
c) Most important points at mid d) Most important points where
possible

46. A good committee typically demonstrate the quality (s)……………………

a) Chairman is effective leader b) Appropriate size
c) Benefits outweigh the costs d) All of the above

47. Reason(s) for exchanging messages include:

a) Promote a product or service b) Share an information with business
c) Persuade the recipient d) All of the above

48. An organization is a social arrangement that differentiate it from its environment

through………..
a) Its performance b) Its services
c) Its achievements d) Its boundary

49. Filtration of information is……..

a) Deliberate suppression of b) Manipulation of information
information
c) To make favorable for recipient d) Both a & b

50. Circle network is different from other networks as it is an example of…...

a) Horizontal communication b) Decentralized communication
c) Members have equal and complete d) Both a & b
access

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