SUBMITTED BY SHAHZAD ALAM

FAHAD KHAN

RIZWAN ULLAH

SEMESTER 1st

SUBMITTED T0 Mr Fahad khan

DEPARTMENT OF TOURISM AND

HOTEL MANAGEMENT

UNIVERSITY OF MALAKAND

SESSION 2019-2023
 SERENA HOTEL ISLAMABAD

INTRODUCTION
Islamabad serena hotel is a 5 star luxury hotel situated in a 14 acre garden for a
peaceful atmosphere. The Islamabad international airport is also only 7 miles away
from the property. The hotel offers a total of 336 guest rooms and 51 suites to
choose from.

LOCATION
It is situated in khayaban-e-suhrwardy opposite convention center, G-5/1 G-5,
Islamabad capital territory 44000.

Policies
Check-in
 Check-in time starts at 2 PM

Express check-in

Minimum check-in age - 16

Special check-in instructions

Check-out

Check-out before noon

Express check-out

Children and extra beds

Children are welcome.

Kids stay free! Up to 10 children stay free when using existing bedding. Children may
not be eligible for complimentary breakfast.

ROOMS
There are 350 rooms in Islamabad serena hotel

PRICE OF ROOMS
Single room = 24219

Double room = 28255.50

CANCELATION POLICY
Rooms must be cancelled at least 48 hours before arrival time else 100% cancelation
charges will be charged.

FACILITIES

Heated outdoor pool

Fully-Equipped fitness centre

Maisha Spa
 Complimentary airport transfers

Complimentary Wi-Fi access

A choice of cuisine and restaurants

Banquet and conference facilities

24-hour business centre

24-hour room service

Mini bar

Salon & barber shop

Laundry services

Shopping arcade

Valet service

Doctor on duty around the clock

Internet
Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking and transportation

Free self parking

Free valet parking

Free 24-hour roundtrip airport shuttle

Airport shuttle on request

Things to do
Fitness center
 Full-service spa

Outdoor pool

Shopping

Family friendly
Dry cleaning service

Laundry facilities

Outdoor pool

Refrigerator

Snack bar/deli

Conveniences
ATM/banking services

Elevator

Front-desk safe

Gift shop/newsstand

Guest services
24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Hair salon

Laundry facilities

Luggage storage

Multilingual staff

Turndown service
 Wedding services

Languages spoken
English

Business services
24-hour business center

Computer station

Conference center

Outdoors
BBQ grill(s)

Garden

Spa
 16 treatment rooms

Aromatherapy

Ayurvedic treatments

Body scrubs

Body treatments

Body wraps

Couples treatment room(s)

Detox wraps

Facials

Hydrotherapy

Manicures and pedicures

Massage - deep-tissue

Massage - hot stone

Massage - prenatal

Massage - sports

Massage - Swedish

Massage - Thai

Massage/treatment rooms

Reflexology

Sauna

Spa open daily

Spa tub

Steam room

Thalassotherapy
 More
Designated smoking areas

TV in lobby

Room amenities

Bedroom
Air conditioning

Blackout drapes/curtains

Linens

Bathroom
Bathtub or shower

Free toiletries

Towels

Entertainment
Flat-screen TV

Satellite channels

Food and drink

Minibar

Refrigerator

More
Desk

Free newspapers

Iron/ironing board

Laptop-friendly workspace

Phone

Safe
 Slippers

Turndown service

Threats
Terrorist attack
Govt policies
Taxes
Low market
Unsatisfaction of customers