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DEALER EDITION
JUNE 2017
*All trademarked names and images are the property of their respective owners and may be registered marks in some countries. No affiliation or endorsement claim,
express or implied, is made by their use. All products advertised here are AMSOIL engineered for use in the applications shown.
DEALER EDITION
JUNE 2017
M A G A Z I N E
STAFF
Editor
Terry Johnsen
Associate Editor
Joel Youngman
Staff Writers
Kathy Anderson
John Baker
Dan McClelland
Joel Youngman
Graphic Design Manager
Jeff Spry
Senior Graphic Designer
Luke Boynton
Content Contribution
Andy Arendt
Daisy Quaker
Rob Stenberg
Editorial Contribution
Turbodiesel Enthusiast Profile | PAGE 8 Matt Erickson
Dan Peterson
Advertising
Ed Newman
FEATURES DEPARTMENTS
Back Issues
8 Turbodiesel Enthusiast Profile 4 From the Presidents Back issues of AMSOIL Magazine are
available for $1 each. Order G17D and
specify the month and year.
10 Creating Curiosity About 6 Letters to the Editor
On the Web
AMSOIL Products www.amsoil.com
7 Tech Talk
12 Dealer Finds Long-Term Co-President & COO
Alan Amatuzio
Business ‘Fit’ in AMSOIL 15 Racing & Promotional News
Co-President
14 If You Build It, They Won’t 16 Monthly Leaders Dean Alexander
19 As Reliable as Your
Favorite Lure
23 Discover Needs
24 The Superior Protection of THE COVER
AMSOIL Synthetic Firearm This pickup represents
what the typical turbodiesel
Lubricant Now Available as enthusiast aspires to:
an Aerosol custom rims, a lift kit
and, most likely, ECM
mods to alter engine and
transmission performance
for more power.
*All trademarked names and images are the property of their respective owners and may be registered marks
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advertised here are developed by AMSOIL for use in the Buyapplications
AMSOIL shown.
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Alan Amatuzio
Co-President & COO Dean Alexander
Co-President
We polled a small set of Dealers The enhancements made to the because he’s not meeting the
recently and confirmed a suspicion program last year have been well- account’s minimum expectations
we’ve held for a while: Many Dealers received, and clearly they’ve had from a vendor. We worked very hard
are unaware of the Preferred Cus- the desired effect. A few Dealers to make free shipping available
tomer Program or don’t know how it have commented that P.C.s now for retail accounts to give Dealers
works. If you find yourself in this cat- receive promotions that Dealers the best chance at success. Now
egory, you should check out the P.C. do not. They feel as though we are you can confidently walk into a
page at amsoil.com or the May 2016 treating P.C.s better than Dealers. potential account and offer superior
issue of AMSOIL Magazine for details. In fact, we implemented these products, competitive pricing and
We implemented many improvements changes to help Dealers increase free shipping.
to the P.C. Program last May, and the sales and commissions. There
If you are serious about building an
results should excite all Dealers, no are a handful of things we do that
AMSOIL business, take advantage of
matter the size of your business. might seem as though they benefit
these programs. If you invest in your
another group – and they do – but
All key metrics for the P.C. Program business by consistently registering
they do so in service to you.
are up since May 2016. Total sales, even just one new P.C. per month,
average P.C. order size, median Offering free shipping for retail you will appreciate the dividends it
P.C. order size, the number of buy- accounts is another great example. pays you down the road.
ing P.C.s and the number of orders. We heard from a few Dealers who
We had a record number of P.C. didn’t appreciate that we offered
orders in the last year. that benefit to retail accounts and
not to Dealers. While it certainly
What does that mean for you? It
does benefit accounts, it’s also Alan Amatuzio
means a record amount of commis-
a huge benefit for Dealers. Retail Co-President & COO
sion credits were paid on P.C. sales
accounts are used to getting free
last year. It means Dealers who have
shipping from all of their other
P.C.s in their groups are enjoying
vendors. When an AMSOIL Dealer
higher earnings from those P.C.s,
shows up and explains that there
and it means you have a better pro- Dean Alexander
are additional shipping charges, he
gram to promote so you can register Co-President
rules himself out of consideration
even more P.C.s.
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Keep it cool.
Regardless of which brand of bike your
customers own, they want to protect their
investment. AMSOIL Synthetic V-Twin
Motorcycle Oil is designed specifically for the
unique demands of V-twin engines, including
resistance to extreme heat and excellent wear
protection. It helps your customers ride with
confidence in the most extreme conditions. • Resists extreme heat
New 15W-60 Synthetic V-Twin Motorcycle Oil • Retains viscosity for excellent wear protection
(MSV) is designed by AMSOIL specifically for • Convenience of one lubricant for all three sumps
use in Indian* and Victory* motorcycles, including
the popular Indian Scout. It offers you sales
opportunities where none existed before.
For more information and market details that help
boost your effectiveness selling V-twin products,
check out the Synthetic V-Twin Lubricants Dealer
Sales Brief in the Resource Library of AU Online
in the Dealer Zone at https://myaccount.amsoil.com.
All trademarked names and images are the property of their respective owners and may be registered marks in some countries. No affiliation
or endorsement claim, express or implied, is made by their use. All products advertised here are developed by AMSOIL for use in the applications shown.
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*All trademarked names and images are the property of their respective owners and may be registered marks
6 | JUNE 2017 in some countries. No affiliation or endorsement claim, express or implied, is made by their use. All products
M A G A Z I N E advertised here
Buy AMSOIL are developed by AMSOIL for use in the applications shown.
Online
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T E C H TA L K
One of my responsibilities here at carnage we found after removing the valve seats, eventually led to valve
AMSOIL is to help develop tests oil pan. All those bits and pieces used failure, snapping a valve in half and
in our mechanical lab designed to to be a piston. destroying the engine.
push lubricants to their limits, both
Unleaded gasoline Suitable for continued use
ours and those of our competitors.
An effective performance test What happened, you ask? First, I’ll The good news, however, is the motor
accelerates lubricant degradation ease any concerns you might have: oil was still good. Even after hundreds
and forces the oil to its breaking point it wasn’t the oil’s fault. We were in of hours of operation so severe it
sooner than if tested in the field. This uncharted territory, never having an destroyed the engine, the oil analysis
provides more data, faster. oil last so long in this test before, so still looked great. It made me smile to
we knew we were on borrowed time. see our oil last that long, but it also
The definition of “severe” In fact, after more than four weeks of made me cringe because we were
Given the severity of our testing, what testing, the oil hadn’t even reached going to have to once again re-test to
happens when the equipment we test its breaking point. One of the exhaust try to get the oil to break.
fails before our lubricants? Honestly, valves broke off and fell into the
it causes us to simultaneously rejoice This conundrum might present
cylinder, where it and the piston were
and curse. On one hand, we know challenges to us engineers, but it
pulverized into the mess you see here.
our products withstand the toughest amounts to you and your customers
As the piston and valve debris made
conditions we throw at them. On receiving the best synthetic lubricants
its way to the oil pan, the crankshaft
the other, we have to contend with available. We’re happy to keep
caught it and blew a hole in the side of
the extra cost and hassle of test blowing up engines in our mechanical
the engine block. The severity of our
equipment that just isn’t built to handle lab to ensure your engines are
test conditions combined with valve
the punishing conditions. protected out in the field.
seat recession are to blame.
The August 2016 Tech Talk revealed Years ago, lead was added to
how some two- and four-stroke gasoline to, among other functions,
equipment we’ve tested couldn’t lubricate the valve seats. Once lead
stand up to our test conditions. We’ve was officially banned from gasoline, in
run into the same predicament in the 1996, the fuel no longer provided the
passenger car/light-truck market, too. same level of valve-seat protection.
This lack of protection, combined with
One recent incident involved the
the extreme conditions of our test,
popular General Motors* 3.8L motor.
invited valve recession. When valve
Historically, the GM 3.8L is a rock-
seats recede, the valve no longer
solid engine that’s powered millions
seats evenly. The result is a loss
of cars over the years. It’s a fixture
of heat-transfer that overheats and
in industry performance testing. One
erodes the valve, as well as an uneven
standardized test uses this engine
side load that causes the valve to
under severe conditions for 100 hours.
bend slightly on every cycle. This one-
But our oils soldier through that test
two punch eventually caused the valve
like a walk in the park, so we have
to fail. We ran this test under extreme
to triple its length to 300 hours to
conditions, as if you were towing
get useful data. Not an easy task for
continuously at highway speeds uphill
equipment not designed to handle
for weeks. Oil temperatures exceeded Given the severe nature of our
such extremes.
300ºF. The extreme, 1,500ºF exhaust performance tests, the test equipment
Well, we recently blew up a GM 3.8L gas temperatures, combined with the sometimes fails before our lubricants.
engine. The image shows some of the constant stress of unevenly eroded
*All trademarked names and images are the property of their respective owners and may be registered marks
in some countries. No affiliation or endorsement claim, express or implied, is made by their use. All products JUNE 2017 | 7
advertised here are developed by AMSOIL for use in the Buyapplications
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TURBODIESEL
ENTHUSIAST PROFILE
Increase sales to turbodiesel enthusiasts with the superior protection and
performance benefits of AMSOIL synthetic diesel oils.
upgrades they’ve made to their trucks. Or your engine to work harder? Top- Assessment: The prospect will assess
use testimonials from Lavon Miller, Ray quality synthetic diesel oil, gear oil and whether AMSOIL products are right for him
McClelland and Dave Ferguson (https:// transmission fluid are key to protecting or her. Consider all the information the pros-
www.youtube.com/user/AMSOILinc/ these components. pect provides and link his or her problems
videos) to illustrate how we help diesel • Do you have a programmer? to the proper solution provided by AMSOIL
enthusiasts protect their investments. Programmers dramatically increase synthetic lubricants. Be sure to actively
power and torque, but they also listen, and depending on how the conversa-
When striving to create curiosity about
increase turbocharger and engine tion goes, suggest an option and program
AMSOIL products, it’s also worth
stress, cylinder pressures and (Preferred Customer, commercial, retail) that
mentioning that many well-known diesel
heat, and tear your engine oil apart. works best for the prospect’s needs.
builders, including Lavon Miller of Firepunk
Premium synthetic diesel oil, gear oil
Diesel; Ray McClelland of Full Throttle
and transmission fluid help protect
Kustomz and Dave Ferguson of Red
your turbocharger and engine from LET US KNOW:
Diamond Diesel, rely on AMSOIL products
premature failure. WHAT OBJECTIONS DO YOU FACE?
to protect their highly modified diesel
• Do you have a stock or aftermarket What are the top objections you hear about
engines operating in extreme conditions.
turbocharger? Turbo upgrades and AMSOIL synthetic diesel oils from turbodiesel
Discovery: In this phase, you have the compound turbo additions provide a enthusiasts? Let us know by sending an email
prospect’s interest and are discovering significant increase in air available for to salespromo@amsoil.com (Subject line:
your engine, but also increase boost Diesel Objections).
whether he or she has a need for AMSOIL
synthetic diesel oil. Ask open-ended pressures and heat. Turbochargers A) Price
questions that steer the conversation toward are susceptible to failure from high B) Satisfied with current oil brand
exhaust gas temperatures. Using the C) Not API-licensed
how AMSOIL products can solve problems
D) Brand recognition
that the prospect may be experiencing. right synthetic diesel oil helps manage
E) Extended-drain recommendations
temperatures and provides the detergent F) Other (please specify)
• Did you know lift kits and big tires capability to keep the bearing clean.
increase drivetrain stress and force
*** All trademarked names and images are the property of their respective owners and may be registered marks
in some countries. No affiliation or endorsement claim, express or implied, is made by their use. All products JUNE 2017 | 9
advertised here are developed by AMSOIL for use in theBuyapplications
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Creating
Curiosity About
AMSOIL Products
Highlighting the value of AMSOIL products and
displaying patience can help move prospects
from “not looking” to “looking.”
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“As I started to gain some traction with “In working on various accounts, it
the AMSOIL biz and saw my monthly is all about relationship building,” he
commission checks start to increase said. “You really need to understand
on a regular basis, I knew right away
I could do this long-term,” Hart said.
their challenges and their pain and how
our product line can help. Ultimately,
“Everyone is always
“This will become a full-time revenue we want to drive more business into willing to share their
stream for me. It affords me the freedom their shops, which in turn creates more story and provide some
to set my own hours and work at my business for them.”
own pace. But to really see the results, great advice if you ask
Some accounts come easy, while others
you need to stay focused. Even working
take time, he said. “It really depends them. Ultimately, I want
at it part-time as I do, I probably invest
one to three hours daily working on
on the sales cycle with that particular my Dealership to provide
account, what product they already
some nuance of the business.”
have on the shelf and how AMSOIL that six-digit income for
can help,” Hart said. “I have had retail me and my family. I will
accounts register in as little as a month
and others that are over a year, but get it there.”
I persist because something always
changes in their environment where I
eventually get a ‘yes’ out of them.”
“There are so many His retention plan includes staying in
opportunities to present touch with his customers.
the AMSOIL product line, “I follow-up with each of my accounts
and I like to keep myself every one to three months, depending
on their level of activity,” Hart said. always wearing my AMSOIL-branded
open to all of them. “Follow-up can be as easy as a phone shirts, hats, jackets, etc. Conversations
Saying that, I have seen call or email. In a lot of cases, I simply
stop into their shop to say ‘hi’ and see
happen organically about AMSOIL and
have created a lot of business for me.”
my best success with how business is overall.
He encourages new Dealers to take
retail accounts, especially “Again, things change in their advantage of the resources available
the quick lube market. environment, and what we do is truly through AMSOIL. “Don’t let the enormity
a ‘belly-to-belly’ business,” Hart said.
The volumes that they “People like to know who they are
of the opportunity overwhelm you,” Hart
said. “Take the baby steps and learn.
order really help with doing business with. A handshake, a AMSOIL University Online is a fantastic
quick coffee and a good conversation
the monthly commission go a long way in securing business
resource available to us and a lot of
time and resources have been put
checks.” long-term.” into it to help you grow your business.
Hart advertises primarily on Also, don’t be afraid to ask questions.
Facebook. “I have my own personal There is no such thing as a dumb
Facebook page and then I have my question, and the staff at AMSOIL is a
business AMSOIL Facebook page — tremendous resource.”
IdealMotoroil,” he said. He belongs to
a number of buy and sell groups, as
well as powersports and diesel groups Explore AMSOIL University Online
by logging in to the Dealer Zone and
on Facebook. “It keeps me in tune
Hart approaches all types of accounts. clicking the AU Online link.
with what people are looking for and
“I try not to focus on any one type of usually there is some type of ‘nugget’
account,” he said. “There are so many that appears where I can create an
opportunities to present the AMSOIL “Through various AMSOIL events I have
opportunity for my AMSOIL business,”
product line, and I like to keep myself attended, I have had the opportunity
Hart said.
open to all of them. Saying that, I have to meet and network with other very
seen my best success with retail ac- When he’s not selling AMSOIL products, successful AMSOIL Dealers,” said Hart.
counts, especially the quick lube market. Hart plays hard. “I play a lot of hockey, “Everyone is always willing to share their
The volumes that they order really help usually twice per week, even during the story and provide some great advice
with the monthly commission checks.” summer,” he said. “Regular exercise if you ask them. Ultimately, I want my
is a de-stress time for me and helps Dealership to provide that six-digit income
Hart said relationships with his me focus later on. It is also a great for me and my family. I will get it there.”
accounts bring him the most success. networking opportunity for me as I am
JUNE 2017 | 13
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We know from our marketing research out your posts. YouTube is a supporting plan out the AMSOIL Blog three months
that auto enthusiasts are the people who tool that you can use to give your story at a time.
are most likely to buy AMSOIL products. and content more depth. Because it’s
We also know they are valuable and visual, though, it can’t convey topics Share, promote and repurpose your
loyal customers. And while you can better covered in writing. content. For every post or video you
– and should – look online for places create, promote or share it in at least three
auto enthusiasts frequent (like forums), However you choose to communicate or four different places. Because creating
building a hub that attracts them makes with your customers, make sure it counts. new content can be difficult, make an
it easier to talk to many people at Here are some tips to help you maximize effort to repurpose your already published
once instead of one or a few at a time. your returns on social media: content. For example, make a video from
Customer relationships are important for Get the lay of the land. If you want to a blog post or break a larger post into
small businesses and present a huge make an impact on your followers, you smaller, more detailed posts. Not only will
advantage for AMSOIL Dealers, but need to know what they’re into. That means it give you more content, but as long as
simply creating a Facebook page or you’ll have to do some research to find out you don’t reuse the same text, the new
Twitter account and leaving it dormant what they like to do, read or talk about. content will help boost your search engine
isn’t enough to attract new customers. Posting things you know your audience is optimization.
You have to keep them fresh with new and interested in makes a big difference and Appreciate your community. No
interesting content to get Google hits and will help you draw followers. matter which communication platform(s)
become valuable to your followers.
Don’t focus on business. You don’t you choose to engage your audience,
Try a Trifecta have to sell something with each post be sure to show your community and
Each communication platform has or video. Just like when meeting new customers that you appreciate them.
its strengths and weaknesses. Social friends, talk to your audience about things Sharing a testimonial, simply responding
media presents a great way to quickly that interest them. This encourages your to comments or offering a newsletter that
interact with customers and other followers to interact with you, which is speaks directly to customers or brings
people interested in your products or what social media is all about. them news sooner are all great ways to
the information you share. Unfortunately, show your gratitude.
social media is fast and people may Get the right tools – and post often.
Commit. If you want social media,
not seek out what doesn’t show up in AMSOIL Dealers can use a social media
blogging and YouTube to work for
(or what disappears from) their feeds. manager to manage multiple social media
you, you have to post regularly. Posts
Blogging, on the other hand, is great profiles, schedule content and track
don’t have to be long, but they should
for creating long-term traffic; is an traffic. Hootsuite is our favorite and offers
provide content your readers or viewers
invaluable way for potential customers a free basic account. It also provides free
appreciate.
to get to know, like and trust you; and an social media courses to help make your
excellent way to develop your connection efforts count. For blogging and YouTube, Be genuine. None of this will do you any
with existing customers. It also draws create a content calendar to help you good if you aren’t authentic. Be yourself,
loyal readers who will deliberately seek plan ahead and stay on schedule. We and don’t overthink it.
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R A C I N G A N D P R O M O T I O N A L N E W S
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MONTHLY LEADERS
The AMSOIL Dealer Hall of Fame, full AMSOIL business category descriptions and top 20 monthly
leaders can be found in the Dealer Recognition area under the Services menu in the Dealer Zone.
SIXTH FIFTH
Retail Account Sales Retail Account Sales
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MARCH 2017
Vijay Parany
David Huff Ontario
North Carolina
Christina A. Bronson
1-STAR REGENCY PLATINUM
DIRECT JOBBER South Carolina
PREMIER DIRECT JOBBER
DIRECT JOBBER
SIXTH SEVENTH
New Qualified Customers New Qualified Customers EIGHTH
New Qualified Customers
SIXTH
New Customer Sales
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MONTHLY LEADERS
The AMSOIL Dealer Hall of Fame, full AMSOIL business category descriptions and top 20 monthly
leaders can be found in the Dealer Recognition area under the Services menu in the Dealer Zone.
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*All trademarked images are the property of their respective owners and may be registered marks in some countries. No affiliation or endorsement claim, express or
implied, is made by their use. All products advertised here are AMSOIL engineered for use in the applications shown.
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I N S I G H T O N S A L E S
I know what you’re thinking. What is to our customers’ performance shares success stories with you or
Dan Peterson doing in the Insight on challenges, be it a weekend warrior talks about their plans for growing their
Sales column? Shouldn’t his mug be looking for added heat protection for business.
gracing the Tech Talk column? his turbocharged Chevy* Camaro*, or
a fleet manager in need of a diesel oil Fast-forward to today. While my office
Admittedly, I loved my former position has changed, my perspective has not.
that fights oil consumption and boosts
as Vice President of Technical I’m still committed to helping you sell
fuel economy. Rest assured that we’ll
Development. I had a hand in more products and make more money.
continue to develop only the best
developing the best synthetic
products. One way we’re doing that is to simplify
lubricants on the market. And I used
the Tech Talk column to keep you But now, I will be more involved in how the business for new Dealers. Let’s
informed on the latest technology and we market and sell our products. This face it, the commission plan can be
innovations in a way that was, hopefully, means, in part, developing resources intimidating and difficult to grasp. And,
down-to-earth and understandable. and strategies that help remove the when new Dealers sign up, they can
My hope is that I helped you more hurdles you face out in the marketplace quickly become overwhelmed and
confidently understand and talk about and more effectively sell our products. indecisive about where to start. When
AMSOIL products so you could more a new Dealer comes aboard, we don’t
comfortably talk to customers and First, let’s back up a step. want confusion; we want excitement.
prospects. We don’t want uncertainty; we want
Prior to coming to AMSOIL nearly
clear direction.
Really getting my mind around 10 years ago, I worked in Appleton,
seemingly complicated subjects Wisconsin’s paper industry. The One big project announced in this
and distilling them to their essence company for which I worked had a issue’s Centerlines aims to help
is something I love. Those “a-ha” few things in common with AMSOIL, new Dealers hit the ground running,
moments when an idea transforms namely a desire to manufacture high- which in part means getting AMSOIL
from a bunch of words into a vivid quality products. But one of the key products into their hands as soon as
image are empowering. They fill you differences was how the products they sign up. While the details are still
with confidence and ease your path to were distributed. Here at AMSOIL, being ironed out, we previewed some
success. And those moments aren’t we’ve distributed products through new developments at AU Live in Las
confined to technical subjects. It can independent Dealers since 1973, Vegas last spring, and the Dealers in
come in the sales and marketing when Shirley Green pitched the idea of attendance gave their approval. Look
realm, too. direct marketing to AMSOIL founder Al for details about that, and other new
Amatuzio. Seemingly overnight, sales projects, soon.
This brings me to why I’m writing this went from sluggish to robust, and the
column today. If you hadn’t heard, rest is history. In the meantime, I’m looking forward
I’ve taken on a new role at AMSOIL: to continuing my relationship with you.
Senior Vice President, Dealer Sales When I came here, however, I It may be in a different role, but it’s still
and Marketing. As much as I love knew little about direct marketing from the same perspective: to help you
the science of synthetic lubricant or the Dealer network. But I quickly succeed.
technology, I also love marketing. My experienced your passion and
main goal in this new role ultimately enthusiasm for AMSOIL products after
remains the same: to help you sell spending time with Dealers at training
more products. Previously, I did that events and Dealer meetings around
by ensuring the synthetic lubricants North America. It’s impossible not to
in our product line delivered solutions get fired up when Dealer after Dealer
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STEP
TWO
S T E P T W O I N T H E B U Y - S E L L P R O C E S S :
Discover Needs
FOCUS ON THE CUSTOMER’S NEEDS
• You have moved a potential customer from “not looking” to “looking” by creating interest and curiosity – now
focus on his or her needs.
• Discovering what the customer values most is your prime objective in this phase.
• Many businesses are concerned with maintaining high-quality service, attracting customers and improving their
margins. Determine what other compelling needs might exist.
Learn more about The Buy-Sell Process in the T3 and T4 level AU Online courses or contact us at training@amsoil.com.
B R E A K I N G D O W N T H E B U Y - S E L L P R O C E S S
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Filtration Solutions
WE HONOR
Minimum 10%
(Discover in U.S. only) Post-Consumer Fiber
AMSOIL INC., 925 Tower Ave., Superior, WI 54880 • 715-392-7101 • Printed in the USA
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