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CONFIDENTIAL EM/FEB 2016MEM375

UNIVERSITI TEKNOLOGI MARA


TEST 1

COURSE : PRODUCTION MANAGEMENT


COURSE CODE : MEM375
EXAMINATION : JAN 2016
TIME : 1.5 HOURS

SKEMA JAWAPAN
SET 1

Q Answer Marks
1(a)
- Performance Bonuses
- Health Benefits
- Performance-based Time Off Any 5
points =
- Education and Learning
5 marks
- Recognition and Awards
- Retirement Planning
- Promotion
- Child Care and Elder Care Assistance
1(b)

Goods Services
Can be resold Reselling unusual
Can be inventoried DifficultAny 5
to inventory
Some aspects of quality points =
Quality difficult to measure
measurable 5 marks
Selling is distinct from Selling is part of service
production
Product is transportable Provider, not product is transportable
Site of facility important for Site of facility important for customer contact
cost
Often easy to automate Often difficult to automate
Revenue generated Revenue generated primarily from intangible service
primarily from tangible
product

2(a)
Job shop – one product at a time, exactly to customer specification, high 0.5 for
labour skills each
keyword

Batch – small quantity, in groups/batches, based on customer


order/specifications 0.5 for
each
keyword

2(b)
3-week moving average:

1 mark

1 mark

ii) 3-week weighted moving average:


1 mark

1 mark

iii) Exponential smoothing

Week Actual No. of Forecast


Patients (A) (F)
1 78
2 90 78
0.5
3 75 =78+(0.3)(90-78) = 81.60
mark
4 69 =81.60+(0.3)(75-81.60) = 79.62
each
5 93 =79.62+(0.3)(69-79.62) = 76.43 (wk 2 –
6 82 =76.43+(0.3)(93-76.43) = 81.40 wk 7)
7 =81.40+(0.3)(82-81.40) = 81.58

3(a)
Graph - Refer attachment
Label 1 mark
Location superior 1 mark
Intersection point 1 mark
Scale 1 mark

Best location For 15,000 = Location C 1 mark

Profit = Q(R-v) – FC
= 15,000(100-24) – (50,000) 1 mark
= RM640,000 1 mark

3(b)
= ∑xiQ 10(26) + 4(9) + 4 (25) + 2(30) +
i = 8(40)
∑Qi 130
= 776 = 5.97
130 1.5
marks

= ∑yiQ = 5(26) + 1(9) + 7(25) + 6(30) +


i 7(40)
∑Qi 130
= 774
= 5.95 1.5
130 marks

4 A = (1.8+2.0+1.7+1.5)/4 = 1.75 min 1 mark


B = (0.6+0.4+0.7+0.5)/4 = 0.55 min each
C = (0.5+0.6+0.4)/3 = 0.5 min
D = (0.6+0.8+0.7+0.6+0.7)/5 = 0.68 min

NTA = 1.2 (1.75) = 2.1 min


NTB = 1.1 (0.55) = 0.605 min 1 mark
NTc = 0.9 (0.5) = 0.45 min each
NTD = 0.85 (0.68) = 0.578 min

3.733 min
1 mark

AF = 0.07+0.10+0.03 = 0.20 ; ST=(3.733)/(1-0.2) = 4.67 min


1 mark

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