Three level of escalation

Three button on incident form

L1 Escalation, L2 Escalation, L3 Escalation
Close Escalation button

L1 Escalation with Close Escalation button

Form -> Escalation Details section

Fields
3 Groups

2019-21-12 12:00:00
Incident

Escalation Reason, Escalation description, Escalation Level, Escalation L1 Status,

Escalation L1 Start Date, Escalation L1 End Date, Escalation L1 Resolution, Escalation L2
Status, Escalation L2 Start Date, Escalation L2 End Date, Escalation L2 Resolution,
Escalation L3 Status, Escalation L3 Start Date, Escalation L3 End Date, Escalation L3
Resolution
Level 1, Level 2, Level 3