Godswill Azubuike

Task 1
Personal Stressors and Emotional States
 Identify at least three instances where you have felt stressed or experienced a
negative emotional state at work (simulated). For each instance, consider the
precise context, causes and your response.
Answer;
During my master’s program I working at Amazon fulfillment center as a part -time job.
The following examples were some of my stressed experiences while working there.
1. They had unrealistic and unsafe targets for staff members. As a picker you would
be required to cover over at least 60km over a 10hour shift walking through the
warehouse picking customer orders. It was an unhealthy work condition as several
staff had health issues with their feet and ankle. After several staff petition the
picking roles were replaced by robots.
2. I once had a manager who would assign less strenuous responsibilities to staff of
his race and give the more tasking responsibilities to the people of a certain race of
which I belonged to.
3. Once I was given a query for calling sick during peak season. And was warned that
If I came late or called in sick, I would be fired. Really terrible work conditions!
Potential Emotional Triggers
 Identify at least two causes or triggers of your own personal emotional states at
work (simulated).
 Identify how you can use awareness of such triggers to control your responses and
achieve positive outcomes, especially with respect to your impact on others and
their work performance.
Answer;
1. Being asked to do something I don’t want to do out of safety or ethical concerns;
being aware of this trigger would helps me control my response when asked by a
manager to do something that isn’t my key responsibility or I don’t want to do. I
can respectful tell my manager my reason for not wanting to do it. Probably it isn’t
safe or ethical. In most it would in result in my manager reviewing the nature of the
task or resigning it someone else.
2. Manager or Supervisor not showing respect for time; This is a major trigger as it
can negatively affect my performance when I feel my time is not respected my
manager for example when I’m asked to work during my break time or beyond my
workhours. My response in such. situation is to remind my manager of my
 workhours and break time and my willingness to work or be flexible as long as they
are adequate compensation

Management of Emotions & Impact

 Identify at least one instance of workplace behavior that demonstrated
management of emotions as an example for others to follow.
 Evaluate what impact it has on others in the workplace.
Answer;
Once I was asked to stay back after close of work to do some work that was urgently
needed to be submitted. This was a trigger for me especially as if was becoming a more
frequent occurrence. I told my manager that being this was after hours and is becoming
more frequent during peak season, I advised a compensation could be given to staff
members who are willing to work afterhours. This was escalated to management as it was
approved.
This resulted in increased willingness and improved performance by other staff members
who worked afterhours.
Improve Development of Own Emotional Intelligence
 Identify three actions you will take to improve your own emotional intelligence on
the basis of self-reflection or feedback from others. Reflect on emotional
intelligence principles and strategies to justify your proposed actions.
Answer;
1. I would utilize an assertive style of communicating.
Assertive communication goes a long way toward earning respect without coming across
as too aggressive or too passive. Emotionally intelligent people know how to
communicate their opinions and needs in a direct way while still respecting others.
2. I would “respond to” rather than “react to” conflict.
During instances of conflict, emotional outbursts and feelings of anger are common. The
emotionally intelligent person knows how to stay calm during stressful situations. They
don't make impulsive decisions that can lead to even bigger problems. They understand
that in times of conflict the goal is a resolution, and they make a conscious choice to focus
on ensuring that their actions and words are in alignment with that.
3. I would utilize active listening skills.
In conversations, emotionally intelligent people listen for clarity instead of just waiting for
their turn to speak. They make sure they understand what is being said before responding.
They also pay attention to the nonverbal details of a conversation. This prevents
misunderstandings, allows the listener to respond properly and shows respect for the
person they are speaking to.