Release Notes

BMC Performance Manager Express

for Servers
Version: 2.7.50
July 15, 2010

BMC Software is releasing version 2.7.50 of the BMC Performance Manager Express
for Servers solution. These release notes provide information about the licensing,
enhancements, resolved problems, and problems that remain open in this version.
This information supplements and supersedes information in the documents listed in
“Related information” on page 20.

NOTE
Before you install the product, check the Customer Support website at
http://www.bmc.com/support for

■ updated documentation (for example, flashes and technical bulletins)

■ product downloads, patches, and fixes (PTFs)
■ product availability and compatibility (PAC) data

The following topics are provided:

Overview of BMC Performance Manager Express for Servers . . . . . . . . . . . . . . . . . . . . 2

Open issue in BMC Performance Manager Express for Servers. . . . . . . . . . . . . . . . 2
BMC Performance Manager Express for Servers - Microsoft Windows . . . . . . . . . . . . 3
What’s new in BMC Performance Manager Express for Servers - Windows. . . . . 3
Corrected problems in BMC Performance Manager Express for Servers -
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
BMC Performance Manager Express for Servers - UNIX/Linux . . . . . . . . . . . . . . . . . . 8
What’s new in BMC Performance Manager Express for Servers - UNIX/Linux. . 8
Corrected problems in BMC Performance Manager Express for Servers -
UNIX/Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Open issue in BMC Performance Manager Express for Servers - UNIX/Linux . 12
BMC Performance Manager Express for Servers - Log Management . . . . . . . . . . . . . 13
What’s new in BMC Performance Manager Express for Servers - Log
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Corrected problems in BMC Performance Manager Express for Servers - Log
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Open issues in BMC Performance Manager Express for Servers - Log
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Internationalization or localization information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

*142970*
*142970*
*142970*
Overview of BMC Performance Manager Express for Servers

Installation information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
How to obtain the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Prerequisites for installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Related information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Support for BMC Performance Manager Express for Servers . . . . . . . . . . . . . . . . . . . . 20

Overview of BMC Performance Manager

Express for Servers
BMC Performance Manager Express for Servers provides the ability to monitor and
manage your Microsoft Windows, UNIX®, and Linux® environments, including log
files. The product monitors IT infrastructure elements using remote methods such as
Windows Management Instrumentation (WMI), System Monitor (known as
Performance Monitor or Perfmon in earlier versions of Windows), and secure shell
(SSH). These methods allow agentless monitoring.

This version of BMC Performance Manager Express for Servers includes the
following components:

Component Version
BMC Performance Manager Express for Servers - Microsoft 2.7.50
Windows
BMC Performance Manager Express for Servers - UNIX/Linux 2.7.50
BMC Performance Manager Express for Servers - Log 2.7.50
Management

Open issue in BMC Performance Manager Express for Servers

The following issue remains open in the version 2.7.50 of BMC Performance Manager
Express for Servers:

On non-English systems, some embedded strings including strings from third party
API’s, are not externalized and appear in English.

This issue has no workaround.

2 Release Notes July 15, 2010

 BMC Performance Manager Express for Servers - Microsoft Windows

BMC Performance Manager Express for

Servers - Microsoft Windows
This section provides information about new features, open issues, and corrected
problems in version 2.7.50 of BMC Performance Manager Express for Microsoft
Windows Servers.

What’s new in BMC Performance Manager Express for Servers

- Windows
BMC Performance Manager Express for Servers - Windows has been enhanced with
the following changes and new features.

Added support
Version 2.7.50 of BMC Performance Manager Express for Servers - Windows now
adds support for Windows Server 2008, Windows Server 2008 R2, and Windows 7.

Dropped support
Version 2.7.50 of BMC Performance Manager Express for Servers - Windows no
longer supports Microsoft Windows 2000.

Selecting the disk drive to monitor

You can now enter a regular expression (JavaTM regex) that specifies the disk drive or
drives to monitor.

For example, (^)[C-F] includes drives C through F. These drive letters must be
uppercase letters.

The default .* includes all drives.

New application classes

Table 1 lists the application classes added in version 2.7.50 of BMC Performance
Manager Express for Servers - Windows.

Draft - BMC Performance Manager Express version 2.7.50 for Servers 3

What’s new in BMC Performance Manager Express for Servers - Windows

Table 1 New application classes

Application class Description
VM Memory This application class contains parameters that
represent memory performance counters and
enable virtual machine owners to analyze the
performance of the guest operating system.
VM CPU: _Total This application class contains parameters that
represent CPU performance counters and
enable virtual machine owners to analyze the
performance of the guest operating system.
Network Interface This application class contains parameters that
monitor the performance of a network.

New parameters
Table 2 lists the new parameters added in version 2.7.50 of BMC Performance
Manager Express for Servers - Windows.

Table 2 New parameters

Parameter name Description
Memory application class
Physical Memory Configured the total amount of physical memory available to the
operating system
Network Interface application class
Network Byte Rate the rate at which bytes (including framing characters) are
sent and received over the network adapter
Network Bandwidth the current bandwidth utilization of the network interface
Utilization
Network Packets the rate at which packets are sent and received over the
network interface
Network Packets Errors the sum of packet outbound errors and packet received
errors

The value for outbound packets errors is the number of

outbound packets that could not be transmitted because of
errors. The value for received packets errors is number of
inbound packets containing errors that prevented them from
getting delivered to a higher-layer protocol.

4 Release Notes July 15, 2010

 What’s new in BMC Performance Manager Express for Servers - Windows

Table 2 New parameters

Parameter name Description
Network Packets Discarded the sum of outbound packets discarded and received packets
that were discarded

The value for outbound packets discarded is the number of

Paging File application class
Swap Space Utilization
Processors application class
Logical Processors
Configured (Processors)
VM Memory application class
Active
Ballooned
Limit
outbound packets that were chosen to be discarded even
though no errors were detected to prevent their transmission.
The value for received packets discarded is number of
inbound packets that were chosen to be discarded even
though no errors had been detected to prevent their delivery
to a higher-layer protocol. One possible reason for discarding
packets could be to get free buffer space
the amount of disk space currently used by the page file
the number of logical processors currently available on a
computer
the estimated amount of memory the virtual machine is
actively using
the amount of memory that has been reclaimed from a
virtual machine through the VMware memory balloon
mechanism
the maximum amount of memory that is allowed to a virtual
machine

Assigning a memory limit ensures that this virtual machine

never consumes more than a certain amount of the allowed
memory. By limiting the amount of memory consumed, a
portion of this shared resource is allowed to other virtual
machines.
Mapped the mapped memory size of a virtual machine

This is the current total amount of guest memory that is

backed by physical memory.
Overhead the amount of overhead memory associated with a virtual
machine that is consumed on the host computer
Reservation the minimum amount of memory that is guaranteed to a
virtual machine

Assigning a memory reservation ensures that even as other

virtual machines on the same host consume memory, a
certain minimum amount is available for this virtual
machine.
Shared the amount of physical memory associated with a virtual
machine that is copy-on-write (COW) shared on the host
Shared Saved the estimated amount of physical memory on the host saved
from COW shared guest physical memory

Draft - BMC Performance Manager Express version 2.7.50 for Servers 5

Corrected problems in BMC Performance Manager Express for Servers - Windows

Table 2 New parameters

Parameter name Description
Swapped the amount of memory associated with a virtual machine that
has been swapped by ESX
Used the estimated amount of physical host memory currently
consumed for a virtual machine's physical memory
VM CPU:_Total application class
CPU Limit the maximum processing power in MHz allowed to a virtual
machine

Assigning a CPU limit ensures that this virtual machine

never consumes more than a certain amount of the available
processor power. By limiting the amount of processing
power consumed, a portion of the processing power becomes
available to other virtual machines.
CPU Reservation the minimum processing power in MHz available to a virtual
machine

Assigning a CPU reservation ensures that even as other

virtual machines on the same host consume shared
processing power, a certain minimum amount is available for
this virtual machine.
CPU Usage the current load of the processor of the virtual machine

Adding a regular expression to the Description parameter

You can now add a regular expression (REGEX) option configuration property to the
Description parameter of the Windows Event Log Alert Rule application class.

You can now set the parameter to generate a warning or alarm when the description
matches or fails to match a regular expression.

For more information on adding a regular expression to the Description parameter,

see BMC Performance Manager Express for Servers - Microsoft Windows Help.

Corrected problems in BMC Performance Manager Express for

Servers - Windows
Table 3 lists the problems that were reported in earlier releases of BMC Performance
Manager Express for Servers - Windows and have been corrected in this release. This
release also includes corrections for all of the problems that were addressed in patch
versions 2.7.05, 2.7.04, 2.7.03, 2.7.02, and 2.7.01.

6 Release Notes July 15, 2010

 Corrected problems in BMC Performance Manager Express for Servers - Windows

Table 3 Corrected problems

Tracking ID Description
QM001519468 When the user tried to map IPC$ on remote hosts for collecting data on
Perfmon and WMI collectors, there was incorrect identification of
credentials.
QM001577012 With Microsoft Active Directory 2008, the Active Directory Services
application class was not able to collect any data for Logon NTLM and
Logon Kerberos parameters.
QM001611267 Process monitoring did not resume after the target machines were restarted.
QM001652476 The description message for the Windows Event Log application class was
not present in the online Help.
QM001645337 After the user locked and restored the account, the Windows Process
application class failed to collect data on the Windows element or the
Processes Solution was not able to self-recover.
QM001661471 In the online Help, information for the Process CPU Utilization parameter
was not updated.
Problems corrected in version 2.7.05
QM001656953 Whenever the user tried to change the credentials of the Event Log
application class, the connection did not successfully disconnect and the
new connection failed to get established with the Application Collection
Status (ACS) parameter showing the following error message:

Multiple connections to a server or shared resource by

the same user, using more than one user name, are not
allowed. Disconnect all previous connections to the
server or shared resource and try again.
QM001652476 If the first event (events collected during a collection interval) had the
description text greater than 1000 characters then the description parameter
displayed only "..." in portal.
QM001655916 The ACS alerted the IllegalStateException for the Windows Event Log
application class.
Problems corrected in version 2.7.04
QM001644138 While monitoring events by using the Windows Event Log Monitor
application class parameters with event filters, the event log did not display
any event when the system being monitored was restarted.
QM001644147 The Event description REGEX option configuration property of a rule in the
Windows Event Log Monitor application class was incorrectly set to Yes by
default.
Problems corrected in version 2.7.03
QM001626439 On Windows 2008, the Process Count parameter showed an incorrect value
even if duplicate monitoring was set to Yes. In addition, the parameter did
not show the data related to all the running instances of a process.
Problems corrected in version 2.7.02
QM001623247 The event log for the Description parameter for a rule in the Windows Event
Log Monitor application class displayed unknown events when the
parameter did not contain any data.

Draft - BMC Performance Manager Express version 2.7.50 for Servers 7

BMC Performance Manager Express for Servers - UNIX/Linux

Tracking ID Description
Problems corrected in version 2.7.01
QM001577426 Page file monitoring did not discover multiple pagefile instances.
QM001577743 The Paging File instance was offline and the following error message was
displayed in the ACS parameter:

Expected WMI query to return 1 result, received 2

instead. Query: 'select File Size from win32_pagefile':
patsdk-wmi
QM001578847 After monitoring was turned off and turned on again, the Windows Event
Log application class displayed the following error message in the ACS
parameter:

General Event Log Error for System Events on host

<hostname>: event log = System: <null>
java.lang.IllegalStateException:windows-eventlog General
Event Log Error for Disk Error on host <hostname>: event
log = System: <null>
java.lang.IllegalStateException:windows-eventlog-event-
collector

BMC Performance Manager Express for

Servers - UNIX/Linux
This section provides information about new features, open issues, and corrected
problems in version 2.7.50 of BMC Performance Manager Express for Servers -
UNIX/Linux.

What’s new in BMC Performance Manager Express for Servers

- UNIX/Linux
BMC Performance Manager Express for Servers - UNIX/Linux has been enhanced
with the following changes and new features.

Added support
Version 2.7.50 of BMC Performance Manager Express for Servers - UNIX/Linux adds
support for the following operating systems:

■ Red Hat Enterprise Linux AS and ES 5.3, 5.4, and 5.5 on x86, x86-64, Itanium, IBM®
pSeries®, and IBM® zSeries®

8 Release Notes July 15, 2010

 What’s new in BMC Performance Manager Express for Servers - UNIX/Linux

■ Oracle® Unbreakable Linux for Red Hat Enterprise Linux 5.3, 5.4, and 5.5 on x86,
x86-64, Itanium, pSeries, and zSeries

■ SUSE Linux Enterprise Server 10 (including SP3) and 11 (including SP1) on x86,
x86-64, Itanium, IBM pSeries, and IBM zSeries

Dropped support
Version 2.7.50 of BMC Performance Manager Express for Servers - UNIX/Linux no
longer supports the following operating systems:

■ IBM AIX 5.2

■ Red Hat Enterprise Linux AS and ES 3.0 on x86, x86-64, Itanium, IBM pSeries, and
IBM zSeries

Configuring an element with the sudo option

The Use Sudo feature now enables users without root privileges to collect data.

The new sudo feature has the following options:

Option Explanation
No Select if you do not want to use the sudo option.
With password Select if the user is configured with the PASSWD keyword in
the sudoers file.
Without password Select if the user is configured with the NOPASSWD
keyword in the sudoers file.

Before configuring an element with Use Sudo option, ensure that the sudo utility is
installed on the monitored server in the /usr/local/bin directory.

NOTE
■ For more information about adding infrastructure elements, see the BMC Performance
Manager Express for Servers - UNIX/Linux Help.

■ Ensure that the sudo utility is already installed on the system that is to be monitored.
You can download the sudo utility from http://www.sudo.ws/sudo/download.html

■ If you use the SSH 'Private Key' authentication method with the With Password option
of the Use Sudo feature, must specify the password in the Password field.

Draft - BMC Performance Manager Express version 2.7.50 for Servers 9

What’s new in BMC Performance Manager Express for Servers - UNIX/Linux

To configure an element using the sudo utility

1 Log on to the server as a root user.

2 Open the sudoers file using any editor.

Generally, this file is located in the /etc directory.

TIP
To use the visudo utility, browse to the /usr/local/sbin directory. Use this utility to ensure
there are no syntax errors while editing the sudoers file.

3 Enter the following lines:

A To use the Without password option, enter:

userName ALL = (ALL) NOPASSWD: ALL

B To use the With password option, enter:

userName ALL = (ALL) PASSWD: ALL

The userName variable represents the user for which the UNIX element is
configured on BMC Performance Manager Portal.

4 Enter the following value to assign a zero value for the timeout of the password
time stamp:

Defaults timestamp_timeout=0

5 Save the sudoers file, and log off from the server.

Process Argument character limit

You can now monitor processes that have arguments in excess of one thousand
characters by setting the Is Process Argument a Regex property to YES and providing
appropriate Regex.

For more information on monitoring the Process Arguments character limit, see BMC
Performance Manager Express for Servers - UNIX/Linux Help.

10 Release Notes July 15, 2010

 Corrected problems in BMC Performance Manager Express for Servers - UNIX/Linux

Corrected problems in BMC Performance Manager Express for

Servers - UNIX/Linux
Table 4 lists the problems that were reported in earlier releases of BMC Performance
Manager Express for Servers - UNIX/Linux and have been corrected in this release.
This release also includes corrections for all of the problems that were addressed in
patch versions 2.7.06, 2.7.05, 2.7.04, 2.7.03, 2.7.02, and 2.7.01.

Table 4 Corrected problems

Tracking ID Description (part 1 of 2)
QM001551267 CPU Usage on AIX solutions using SSH was showing an average in the
alarm ranges via profiles, but overall it was reporting on the total values.
QM001568646 On a AIX system, the user was not able to monitor kernel related processes.
QM001572131 Using command shell option, the user was not able to monitor defunct
processes using UNIX process.
QM001581034 The memory parameters on HPUX 11.23 Itanium operating system failed to
provide data.
QM000540793 Incorrect zero values were reported for Swap parameters when collector
could not get data resulting in warning or alarm conditions.
Problems corrected in version 2.7.06
QM001661736 On the monitored element the FileSystem data was not collected
automatically even after the ACS error message "BMC-2AL020009E -
File Systems application class failed to collect
data."issue was resolved.
Problems corrected in version 2.7.05
QM001656277 A monitored server was rebooted and a UNIX Process monitored on the box
kept showing up as "down" in BMC Portal even though the process was up.
Problems corrected in version 2.7.04
QM001618833 On a UNIX system, when the polling by BMC Performance Manager
Express solution for servers and the increase in uptime hour counter
occurred simultaneously, the System Uptime parameter displayed zero.
QM001631932 If you did not have root privileges on HP-UX, the Memory Capacity and the
Memory Free parameters displayed the value 0 and No Data respectively.
QM001630501 Command options for determining the paging statistics were incompatible
with the Sysstat utility version 9.0.3. This resulted in no collection of data or
parameters such as Disks, Paging, and so on.
Problems corrected in version 2.7.03
QM001615708 If a command, executed on an element in a polling cycle, stopped
responding, then in every polling cycle, a new process was spawned for the
same command.
Problems corrected in version 2.7.02
QM001578729 When the process id for a monitored process was assigned to a different
process, you received the following error message:

java.lang.NullPointerException.:DR2AL-processmonitor.

Draft - BMC Performance Manager Express version 2.7.50 for Servers 11

Open issue in BMC Performance Manager Express for Servers - UNIX/Linux

Tracking ID Description (part 2 of 2)

QM001578815 While monitoring a process with arguments, UNIX Process Monitoring
raised a NullPointerException if there were any other instances with the
same process name but without any arguments.
QM001576090 If the same process was running with multiple instances created by multiple
users, process monitoring did not distinguish between the processes based
on the process owner criteria.
QM001619751 When the BMC Performance Manager Express solution for servers was
upgraded from version 2.6.30 to version 2.7.00, the Disk Include Regex
configuration property used the default value (.*) as well as the override
value.
Problems corrected in version 2.7.01
QM001579067 On IBM AIX 6.1 TL2 SP2, the Application Collection Status parameter
QM001551577 displayed an exception as shown in the following example:

BMC-PM-Express-for-Servers-Unix-Linux.For input string:

"2048MB":dr2al_aix_virtual

Open issue in BMC Performance Manager Express for Servers

- UNIX/Linux
The following issue remains open in the version 2.7.50 of BMC Performance Manager
Express for Servers - UNIX/Linux:

Table 5 Open issue and workaround

Tracking ID Description
QM001552902 On Solaris elements, you are not able to monitor long process
names.

Monitoring Large Zone Environments

If you are monitoring an environment that has more than 5 zones, each having 20
projects and each of them is resource-capped with the default collection and
reporting interval (that is, 5 minutes), then there might be gaps in reporting the data
points. Alarms and warnings may be delayed.

As a workaround for this issue, increase the default collection and reporting interval.
Remember that monitoring performance is directly proportional to the number of
zones to be monitored, the number of active projects in each zone, and capping
assigned to each project.

12 Release Notes July 15, 2010

 BMC Performance Manager Express for Servers - Log Management

Using SNMP application classes not supported

The “Using SNMP” application classes of version 2.5 and earlier are no longer
supported. During an upgrade to 2.7.50 from 2.5.00, all instances of the “Using
SNMP” application classes are removed from the Portal and RSM along with any
associated historical data.

NOTE
If you prefer to monitor using SNMP, use the Performance Manager Editor (PME) to create
a custom Performance Manager that uses SNMP for data collection. For more information,
see the BMC Performance Manager Portal Monitoring and Management Guide and the BMC
Performance Manager Portal online Help.

BMC Performance Manager Express for

Servers - Log Management
This section provides information about new features, open issues, and corrected
problems in version 2.7.50 of BMC Performance Manager Express for Servers - Log
Management.

What’s new in BMC Performance Manager Express for Servers

- Log Management
BMC Performance Manager Express for Servers - Log Management has been
enhanced with the following changes and new features.

Added property
The Matched Content Size property is added to the Log application class. With this
property, you can define the size of the matched data in the Matched Content
parameter and event.

The default value is 1000.

NOTE
If you enter a value exceeding 1000 in the Matched Content Size text box, it will not be
reflected on BMC Portal. BMC Portal does not support this property but once supported the
value of the Matched Content Size text box can exceed 1000.

Draft - BMC Performance Manager Express version 2.7.50 for Servers 13

Corrected problems in BMC Performance Manager Express for Servers - Log Management

Corrected problems in BMC Performance Manager Express for

Servers - Log Management
Table 3 lists the problems that were reported in earlier releases of BMC Performance
Manager Express for Servers - Log Management and have been corrected in this
release. This release also includes corrections for all of the problems that were
addressed in patch version 2.6.32.

Table 6 Corrected problems

Tracking ID Description
QM001569303 A false alarm was reported while monitoring the log files.
QM001616239 The Total Lines Processed parameter incorrectly indicated
file size as 1 byte even though it was 0 byte after the
monitoring file was recycled.
Problems corrected in version 2.6.32
QM001628007 You cannot monitor the log files on Windows with Japanese
locale.
QM001637441 The Matched String parameter did not accurately show the
Japanese characters.

Open issues in BMC Performance Manager Express for Servers

- Log Management
Table 7 lists the open issues in this release.

14 Release Notes July 15, 2010

 Internationalization or localization information

Table 7 Open issues and workarounds

Tracking ID Issue
QM001557681 On Windows, a log file with a percent character (%) in the password is
not monitored.
QM001529750 If you are monitoring log files that grow by more than the default read
limit of 1,000 lines (UNIX) or 98,304 bytes (Windows) during one
collection cycle, two issues can occur:

■ If your log files are growing faster than the default read limit
during a collection cycle, alarms and warning for matched search
strings might be delayed.

■ If your log files are growing faster than the default read limit
during a collection cycle and you set Only Monitor Latest File to
true, some log file lines might be skipped when transitions from
the current log file to the new log file are monitored.

Workaround: Increase the read limit on the RSM computer by

following the instructions in “Adjusting the read limit” in the online
Help. Alternatively, use an agent-based product.

Setting thresholds for discovered log file instances

During initial configuration, you cannot configure parameter thresholds for
discovered log file instances. Instead, you can configure the parameter thresholds
after initial configuration using the following instructions as follows:

1. In the navigation pane on the left side of the Portal page, click the configured Log
application under Log Management.

2. Click the Configure tab.

3. Click the Edit button and scroll down to the parameter thresholds that you want to
change.

This changes the threshold for all newly discovered log files. To change thresholds for
a specific discovered log, click on the discovered log to change its thresholds.

Internationalization or localization
information
BMC Performance Manager Express for Servers supports the languages indicated in
the following table. Support for a language is indicated by a plus sign (+). A blank cell
indicates no support.

Draft - BMC Performance Manager Express version 2.7.50 for Servers 15

Installation information

Simplified Traditional
Performance Manager French German Chinese Chinese Korean Japanese
Component a b
Runs View Runs View Runs View Runs View Runs View Runs View
BMC Performance + + + + + + + + +
Manager Express for
Servers - Windows
BMC Performance + + + + + + + + +
Manager Express for
Servers - UNIX/Linux
BMC Performance + + + + + + + + +
Manager Express for
Servers - Log
Management
a
Runs means that component runs on the operating systems for the specified languages and can accept input,
process, and display data in that language.
b
View means that the component’s user interface is translated for the specified languages.

The online Help for BMC Performance Manager Express for Servers is displayed in
English.

Installation information
For general information about installing the product, see “Installing new
Performance Managers on the Portal” in the BMC Performance Manager Portal
Monitoring and Management Guide.

How to obtain the product

BMC Performance Manager Express for Servers is available for download from the
BMC Electronic Product Distribution (EPD) website at
http://webapps.bmc.com/epd. To use EPD, you must be registered on the BMC
Customer Support website. Registration requires your company’s support contract
ID and password.

If you do not have a current license for the product, contact your BMC sales
representative or your local BMC office or agent. If you cannot download the
product, you can request a physical kit.

16 Release Notes July 15, 2010

 Prerequisites for installation

Prerequisites for installation

This section describes software, hardware, or other requirements for BMC
Performance Manager Express for Servers that are not discussed in the installation
guide. For more information about all requirements, see the installation guide.

BMC product requirements

BMC Performance Manager Express for Servers requires the following components:

■ BMC Performance Manager Portal version 2.6 or later

■ Remote Service Monitor (RSM) version 2.6 or later

If you are using version 2.6 of BMC Performance Manager Portal,

■ Apply patch version 2.6.00.094 of BMC Performance Manager Portal before you
upgrade to version 2.7.50 of BMC Performance Manager Express for Servers -
Windows solution. If you fail to do so, you will not be able to see some of the
newly added application classes (for example, VM CPU, VM Memory, and so on)
and parameters (for example, Swap Space Utilization, Physical Memory
Configured, and so on). This may also create problems for future solution
upgrades on the same BMC Performance Manager Portal version. The 2.6.00.094
patch is available at the following location:
ftp://ftp.bmc.com/pub/BPMPortal/2.6/2.6.00.094.zip

■ If you have not applied the patch version 2.6.00.060 of BMC Performance Manager
Portal, you need to copy the patsdk-wmi-solution-2.6.00.060.par and patsdk-
perfmonsolution-2.6.00.060.par files to the RSMInstallationDir\server\rsm\solutions
directory on the RSM computer. These files are available in patch version
2.6.00.060 of BMC Performance Manager Portal. If the files are not copied properly,
the Application Collection Status parameter displays an error about the
WmiCollector. Before you copy the files, stop the RSM service and restart it after
copying the files. You can download this patch from the following location:
ftp://ftp.bmc.com/pub/BPMPortal/2.6/BPM_Patch_ALL_2600060.zip. The
BPM_Patch_ALL_2600060.zip file contains the 2.6.00.060_RSM.zip file, which contains
the patsdk-wmi-solution-2.6.00.060.par and patsdk-perfmonsolution-2.6.00.060.par files.

Draft - BMC Performance Manager Express version 2.7.50 for Servers 17

Prerequisites for installation

Operating system support

Table 8 and Table 9 lists the operating systems that can be monitored by
version 2.7.50 of BMC Performance Manager Express for Servers. The product can be
installed on the platforms supported by BMC Performance Manager Portal
version 2.6 or later.

Support for a platform is indicated by a plus sign (+). A blank cell indicates no
support.

Table 8 Windows operating system support

Windows version Service pack x86 x86-64a Itanium
Microsoft Windows Server 2003 all released versions + + +
Microsoft Windows Server 2003 R2 all released versions + + +
Microsoft Windows XP (all editions) all released versions + +
Microsoft Windows Vista (all editions) all released versions + +
Microsoft Windows Server 2008 (all editions) all released versions + +
Microsoft Windows Server 2008 R2 (all all related versions +
editions)
Microsoft Windows 7 all related versions + +
a
References to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture
(formerly known as Intel Extended Memory 64 Technology, or Intel EM64T).

Table 9 UNIX and Linux operating system support (part 1 of 2)

PowerPC

PowerPC

Itanium
x86-64a

pSeries
zSeries

SPARC

SPARC
64-bit

64-bit

64-bit
32-bit

32-bit
UNIX or Linux operating
RISC

x86

system Version
HP-UX 11.11i +
(B11.11)
11.11i + +
(B11.23)
11.3i + +
IBM AIX 5.3 + +
6.1 + +

18 Release Notes July 15, 2010

 Prerequisites for installation

Table 9 UNIX and Linux operating system support (part 2 of 2)

PowerPC

PowerPC

Itanium
x86-64a

pSeries
zSeries

SPARC

SPARC
64-bit

64-bit

64-bit
32-bit

32-bit
UNIX or Linux operating

RISC

x86
system Version
Red Hat Enterprise Linux 4.0 + + + + +
AS and ES 4.5 + + + + +
4.6 + + + + +
5.0 + + + + +
5.1 + + + + +
5.2 + + + + +
5.3 + + + + +
5.4 + + + + +
5.5 + + + + +
Oracle Unbreakable Linux for 4.0 + + + + +
Red Hat Enterprise Linux 4.5 + + + + +
4.6 + + + + +
5.0 + + + + +
5.1 + + + + +
5.2 + + + + +
5.3 + + + + +
5.4 + + + + +
5.5 + + + + +
SunTM SolarisTM 8 + +
9 + +
10 + +
SUSE Linux Enterprise Server 9 + + + + +
10 + + + + +
10 SP1 + + + + +
10 SP2 + + + +
10 SP3 + + + + +
11 + + + + +
11 SP1 + + + + +
a
References to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture
(formerly known as Intel Extended Memory 64 Technology, or Intel EM64T).

Draft - BMC Performance Manager Express version 2.7.50 for Servers 19

Related information

Related information
The following documents support the product:

■ BMC Portal Getting Started

■ BMC Portal Installation Guide
■ BMC Performance Manager Portal Monitoring and Management Guide
■ BMC Performance Manager Portal Performance and Scalability Guidelines
■ Help for the Portal and individual Performance Managers
■ Parameter Reference Database (PRD)
http://www.bmc.com/support/hou_PPRD_Data_Center

Online Help and the PRD contain the most complete information about parameter
properties such as warning and alarm limits.

The latest product information is available on the Customer Support website at

http://www.bmc.com/support.

TIP
If you do not already have a user name and password that allow you to fully access the
Customer Support website, you can register for a user name and password on the site.

From the Customer Support site, you can perform several tasks, including

■ viewing the latest product documentation (manuals, release notes, flashes,

technical bulletins, online Help, and parameter information)

■ subscribing to proactive alerts to receive e-mail messages that inform you of new
release notes, flashes, and technical bulletins for your products

■ searching for existing product resolutions and frequently asked questions (FAQs)

Support for BMC Performance Manager

Express for Servers
BMC supports the following product versions and releases:

Product name and version Level of support

BMC Performance Manager Express for Servers full
2.7.50
BMC Performance Manager Express for Servers 2.7 full

20 Release Notes July 15, 2010

 Support for BMC Performance Manager Express for Servers

Product name and version Level of support

BMC Performance Manager Express for Servers 2.6 limited
BMC Performance Manager Express for Servers 2.5 limited

For more information about the latest support policies, see the Customer Support
website at http://www.bmc.com/support.

If you have problems with or questions about a BMC product, see the Customer
Support website at http://www.bmc.com/support. You can view or download
product documents, find answers to frequently asked questions, and download
products and maintenance. If you do not have access to the web and you are in the
United States or Canada, contact Customer Support at 800 537 1813. Outside the
United States or Canada, contact your local BMC office or agent.

© Copyright 2010 BMC Software, Inc.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark
Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending
registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.

IBM, AIX, pSeries, and zSeries are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries,
or both.

Linux is the registered trademark of Linus Torvalds.

Oracle is a registered trademark of Oracle Corporation.

Sun, Solaris, and Java are trademarks or registered trademarks of Sun Microsystems, Inc., in the U.S. and other countries.

UNIX is the registered trademark of The Open Group in the US and other countries.

The information included in this documentation is the proprietary and confidential information of BMC Software, Inc., its affiliates, or licensors. Your use of
this information is subject to the terms and conditions of the applicable End User License agreement for the product and to the proprietary and restricted
rights notices included in the product documentation.

BMC SOFTWARE INC

2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA• 713 918 8800
Customer Support: 800 537 1813 (United States and Canada) or contact your local support center

Draft - BMC Performance Manager Express version 2.7.50 for Servers 21