3726 Bostic Houston, TX 77093-713-494-3778(C)-rodriguez_ma@hotmail.

com
Manuel Rodriguez
Objective:
To secure position where I can utilize my extensive Information Technology skills to make a difference.

Experience

05/2017-Present Independent Consultant Houston, TX

 Provided IT support for independent clients with PC, MACs and printers or devices

03/2014 - 03/2017 Metropolitan Transit Authority Houston, TX

System Support Analyst II

 Provided help desk support to staff

 Troubleshoot program errors: Renaissance, Oracle Discoverer, Office, Flash, Adobe and many more applications
 Install applications: Office, Java, JInitiator, Occularis, Vidcenter, Silverlight and many more applications
 Reset passwords and unlocked accounts, instructed users on protocol to re-enable suspended accounts
 Install and re-install printers and troubleshoot printer errors
 Worked closely with other help desk agents to re-solve issues

4/2011 - 5/2013 Lincoln Manufacturing Inc. Houston, TX

Desktop Support Technician

 Provided technical support for staff and vendors.

 Network support for staff and vendors.
 Application support for staff.
 Deployment of Desktops and Laptops for staff.
 Setting up staff on Domain, email accounts and short cuts to documents on servers.
 Setup and technical support of Android and IPhones.
 Remote Desktop Support using Logmein123.

1/1992 - 8/2009 Houston Community College Houston, TX

Hardware/Software Technician

 Deployment and ongoing support for Dell and Apple workstations and laptops, (350+ machines).
 Deployment and ongoing support for Dell file, printer and application servers.
 Deployment of Hewlett Packard printers and equipment i n support of the student computer labs.
 Using the Internet as a research tool to find solutions.
 Member of Hardware and Software Standards and Active Directory Committees.
 Provide technical support for students, staff, part-time technicians and faculty to resolve classroom issues.
 Provide technical support for special events on site and off campus.
 Responsible for contacting vendors to expedite repairs of equipment under service contracts.
 Microsoft Office: PC and Mac Office 2010.
 Developed standards and protocols to standardize rollout and provide security of workstations.
 Deployed, programmed and supported Cisco AirNet 1230 series access points for wireless network.
 Implemented Plone Server
 6 years Magic Help desk ticket tracking software.
 5 years Active Directory experience.
 Windows Remote Desktop Support.
 Averaged about 5 help desk calls per day.

Key Skills

 Microsoft Windows 95, 98, 2000, XP, Vista and 7.

 Microsoft Windows Server NT, 2000, 2003.
 Microsoft Active Directory.
 Microsoft Outlook 2007.
 Microsoft Windows Group Policies.
 Internet Browsers: Internet Explorer, Netscape Navigator, Firefox and Safari.
 Network services: TCP/IP, DNS, DHCP, WINS, Telnet, Remote Desktop.
 Virtual Computing: VMware, Microsoft Virtual PC.
 Symantec Ghost deployment tools.
 RAID Technology.
 Macintosh OS 7 thru OS X.

Education
1992 - 2004 Houston Community College Houston, TX
 Computer Science: Associate of Applied Science – Computer Programming