India CID Criteria - 20180606

Customer Induced Damages (CID) /
Servicer Induced Damages (SID) Guideline
Version: 1.0
Last Update Date: 2018-06-06
Last Update By: Muruganandham T
1
Physical Damage Case
In general, physical damage is caused by misuse, accident, modification, unsuitable physical or operating environment or improper
maintenance. Some common physical damage case will be shown as follow. Frontline can use this for reference to classify the physical damage
case since those cases will be not covered by Base Warranty service.
1. Obvious CID Issue as per CID Guideline (Not apply for New / Open Box Machine)
a. Crack / Gap / Pressure / Leakage / Damage Issue - Action needed from Vendor before escalate to Lenovo Technical team:
Step 1: Identifying CID – Check Servicer Tips / Any QI or Known Issue found?
Answer: If Yes, proceed with QI. Else, go to Step 2. Unless, customer reported >3 machines with same symptoms then Vendor
should escalate to Lenovo Technical team.
Step 2: Machine covered under a TPP / ADP warranty upgrade?
Answer: If yes, please make sure symptom reported is covered under TPP / ADP. Else, inform customer that the symptoms
reported will not be covered under Base Warranty or TPP/ ADP warranty and ask them how they wish to proceed.
2. Mechanical Part (Verify with CID Guidelines before escalate to Lenovo Technical Team)
b. Part Required: Palm rest / Keyboard Bezel / Keyboard
Issue Reported: Posting Error 021x / Keyboard Key’s Not Responding /

Erratic Mouse Movement Touchpad / TrackPoint or Mouse / Caps Lock Indicator No Longer Appears / Touchpad or TrackPoint
Button Not Responding / Key Stuck or Sticky / Speaker Not Working / Speaker No Sound or Cracking Sound / Fingerprint Not
Working
During Vendor Engineer onsite: If engineer onsite found that there is CID, then Vendor should not replace for customer
3. Lenovo supports CID parts replacement for functional failure case, Only if the failure symptom is not caused by/related to CID area.
2
Contents
Physical Damage.1-Abrasion/Scratch/Nicks [S] ............................................................................................................................................. 4
Physical Damage.2-Crack/Break/Distortion/Disposition/Part Missing [D].................................................................................... 11
Physical Damage.3-Pin Damage [P] ................................................................................................................................................................... 43
Chemical Damage.1- Oxidation/Liquid Spillage/Mold/Corrosion/ [C] ............................................................................................. 46
Chemical Damage.2-Burn/Charred/Explode [B] ......................................................................................................................................... 54
Unauthorized Repair.1-Wrong Parts on Board [R] ...................................................................................................................................... 58
Label Damage-Label Missing or Damage [L] .................................................................................................................................................. 63
Engineer CID Code Naming Rule:

1st digit & 2nd digit: (Refer to above) 3th digit:
System Board = S/D/P/C/B/R/L 1 to 8 C = CID case
LCD = S/D/P/C/B/R/L 10 to xx N = Non-CID, warranty
H = Hard drive K = Keyboard T = Touchpad C = Cover P = Power Cable A = ADP support case
N = OTHERS R = ADP reject case
3
Physical Damage.1-Abrasion/Scratch/Nicks [S]
 Issue Introduction
Issue CID Reported Issue Issue Causes Notes

Code Phenomenon
S Abrasion/Scratch Machine can’t Power On / Damage possibly caused due: Follow repairable/un-repairable instruction.
1,2,3,4,7 /Nicks Hang or Crash at Lenovo POST 1. Improper handling of tools,
/ Blue Screen (BSOD) / Battery 2. Incompatible screws/connectors using Follow cosmetic criteria for CID cosmetic
Charge Failure /Display, excessive force inspection
keyboard, connectors not 3. Improper transportation or packaging
function, etc. 4. Physical damage caused secondary
damage on part, e.g., machine drop,
distort, mixed etc.
LP1 Abrasion/Scratch No Display / Lines on Display / Damage possibly caused due: Follow repairable/un-repairable instruction.
/Nicks Blur Display / Flickering Issue / 1. Improper handling of tools,
Abnormal Color on Display 2. Incompatible screws/connectors using Follow cosmetic criteria for CID cosmetic
excessive force inspection
3. Improper transportation or packaging
4. Physical damage caused secondary
distort, mixed etc.
4
HP1 Abrasion/Scratch HDD Error in POST / Can’t Damage possibly caused due: Follow repairable/un-repairable instruction.
/Nicks Detect HDD while POST / 1. Improper handling of tools,
Abnormal Noise from HDD / 2. Incompatible screws/connectors using Follow cosmetic criteria for CID cosmetic
Bad Sector excessive force inspection
4. Physical damage caused secondary
distort, mixed etc.
5
 Visual Explanations for Each Code
CID Code Defect Area Visual Examples of Issued CID CID Criteria ADP Support
S1 System Yes
 CID
Board and
Circuit [S1C] [S1A]
S2 System Yes
Non-CID, if shape is completely fit
 CID
Board
Screw CID as original screw, alert tech team [S2C] [S2A]
Holes/Locati
on Holes
6
S3 External Connectors  CID Yes
Scratch
Abrasion
[S3C] [S3A]
S4 Internal Sockets &  CID No.

Brackets & Card Internal damage
Reader [S4C] [S4R]
Scratch
7
S7 Chipsets(Includi  CID No
ng Internal Damage
CPU,GPU,ROM, [S7C]
BIOS chips, I/O [S7R]
chips, and
other ICs)
Scratch
8
LP1-SH LCD Panel Surface Yes
 CID
[LP1SHC] [LP1SHA]
9
HP1DS Hard Drive Yes No

Deep Scratches on PCBA
Internal Damage
[HP1DSC]
[HP1DSR]
Deep Scratches
10
Physical Damage.2-Crack/Break/Distortion/Disposition/Part Missing [D]
Issue CID Phenomenon Reported Issue Issue Causes Notes
Code
D Cracks/Break/Dispo Machine Cant Power On / Hang Damage possibly caused due: Follow repairable/un-repairable instruction.
1,3,4,6,7, sition/Distortion/P or Crash at Lenovo POST / Blue 1. Improper handling of tools,
8 art Missing. Screen (BSOD) / Battery Charge 2. Incompatible screws/connectors using Follow cosmetic criteria for CID cosmetic
Including smash Failure /Display, keyboard, excessive force inspection
and bump corners, connectors not function, etc. 3. Improper transportation or packaging
soldering pad and 4. Machine physical damage caused
component secondary damage of parts, e.g., drop,
missing, etc. distort, etc.
LP2 Liquid Leakage / No Display / Lines on Display / Damage possibly caused due: Follow repairable/un-repairable instruction.
Internal Cracked/ Blur Display / Flickering Issue / 1. Improper handling of tools,
LCD Pressing Abnormal Color on Display 2. Incompatible screws/connectors using Follow cosmetic criteria for CID cosmetic
Damage/ Broken excessive force inspection
LCD Panel/ Damage 3. Improper transportation or packaging
Mylar/ Damage / 4. Machine physical damage caused
Missing Hinge/ secondary damage of parts, e.g., drop,
Damage LCD distort, etc.
Assembly/ Damage
LCD Cable
11
KP2 Keyboard Keys Posting Error 021x / Keyboard Damage possibly caused due: Follow repairable/un-repairable instruction.
Broken or Key’s Not Responding / Erratic 1. Improper handling of tools,
Damaged/ Mouse Movement Touchpad / 2. Incompatible screws/connectors using Follow cosmetic criteria for CID cosmetic
Keyboard Cable TrackPoint or Mouse Not excessive force inspection
Broken Responding / Caps Lock 3. Improper transportation or packaging
Indicator No Longer Appears / 4. Machine physical damage caused
Touchpad or TrackPoint Button secondary damage of parts, e.g., drop,
Not Responding / Key Stuck or distort, etc.
Sticky
TP2 Touchpad Button Posting Error 021x / Keyboard Damage possibly caused due: Follow repairable/un-repairable instruction.
or Surface Peel Off Key’s Not Responding / Erratic 1. Improper handling of tools,
/ Wear Off Mouse Movement Touchpad / 2. Improper transportation or packaging Follow cosmetic criteria for CID cosmetic
TrackPoint or Mouse Not 3. Machine physical damage caused inspection
Responding / Caps Lock secondary damage of parts, e.g., drop,
Indicator No Longer Appears / distort, etc.
Touchpad or TrackPoint Button
Not Responding / Key Stuck or
Sticky
HP2 Component / HDD Error in POST / Can’t Damage possibly caused due: Follow repairable/un-repairable instruction.
Connector Damage Detect HDD while POST / 1. Improper handling of tools,
or Dented / HDD Abnormal Noise from HDD / 2. Incompatible screws/connectors using Follow cosmetic criteria for CID cosmetic
Screw Loose or Bad Sector excessive force inspection
Missing / 3. Improper transportation or packaging
Damaged Screw 4. Machine physical damage caused
Hole / Cover secondary damage of parts, e.g., drop,
Dented distort, etc.
12
CP2 Machine Crack on mechanical parts / Damage possibly caused due: Follow repairable/un-repairable instruction.
Unintentional Hinge loose / screw loose 1. Improper handling of tools,
Drops and Bumps / 2. Incompatible screws/connectors using Follow cosmetic criteria for CID cosmetic
Cosmetic Damage excessive force inspection
4. Machine physical damage caused
secondary damage of parts, e.g., drop,
distort, etc.
PP2 AC Adapter Cable Machine Cant Power On / Damage possibly caused due: Follow repairable/un-repairable instruction.
Broken / Internal Hang or Crash at Lenovo 1. Improper handling of tools,
Cable Broken POST / Blue Screen (BSOD) / 2. Incompatible screws/connectors using Follow cosmetic criteria for CID cosmetic
Battery Charge Failure / excessive force inspection
Battery loose 3. Improper transportation or packaging
4. Machine physical damage caused
secondary damage of parts, e.g., drop,
distort, etc.
13
D1 System Board Yes
Smash Corner  CID
and Circuit
[D1C] [D1A]
Board Distortion
14
D4 Internal Sockets  CID
& Brackets Yes
[D4C]
[D4A]
* Engineer should
Cracks
dismount the FRU parts
Cracks in gentle with care,
Count as SID case if it is
a return part.
Distortion
Disposition
Cracks
15
Yes
 CID
[D3A]
[D3C]
External
D3 connectors
Distortion Pad dropped
Yes
 CID
[D6A]
[D6C]
Switches &
D6
Buttons
Distortion
16
D7 Chips (Including
 CID
CPU,GPU,SB,NB, No
BIOS chips, I/O [D7C]
chips, and other Internal Damage
ICs)
[D7A]
Smash Corner Crack
17
D8 Components Yes
 CID
(Including
[D8A]
capacitors, [D8C]
resistors，
inductance,
MOS, etc.) Crack
Part Missing
Part Missing
Distortion
Crack
PAD damaged
18
LP2-CK LCD Panel - Yes
 CID
Liquid Leakage /
Internal Cracked [LP2CKC] [LP2CKA]
The black line is internal glass

cracked
Internal glass cracked
19
LP2-PD LCD Panel - Yes
LCD Pressing Damage  CID
LCD Pressing
Damage [LP2PDC] [LP2PDA]
Type 1: (Black Out) Type 2: (White Out)
How it happen: 20
LP2-BP LCD Panel - Yes
 CID
Broken LCD Broken Glass on edge
Panel [LP2BPC] [LP2BPA]
21
LCD Panel Yes
 CID
Mylar -
Damage Mylar, [LP2DMC] [LP2DMA]
LP2-DM Missing/Without
Mylar
Damaged Mylar
Damaged Mylar
22
LCD Panel Yes
 CID
Mylar -
Damage Hinge, Damaged Hinge [LP2DHC] [LP2DHA]
LP2-DH Missing/Without
Hinge
Damaged Hinge
23
LCD Panel Yes
LCD Cover Forced Open  CID
Assembly -
LCD Cover [LP2DAC] [LP2DAA]
LP2-DA Forced Open /
Hinge Broken
Off / LCD
Cover Dented
Hinge Broken Off
LCD Cover Dented
24
LCD Panel Cable - No
 CID
Damage LCD Intentional damage
Cable [LP2DCC]
LP2-DC [LP2DCR]
Note:
Broken LCD cable in
LCD Assembly which
is not possible to
touch / break it, and
Broken LCD Cable
this should consider
as CID (customer
damage it) / SID
(may due to the
careless engineer)
25
Battery Yes
 CID
Battery Lock [BP2BLC] [BP2BLA]

BP2-BL Broken
Battery Lock Broken
26
Battery Yes
 CID
Battery Broken [BP2BBC] [BP2BBA]

BP2-BB
Attention:
Need to handle
carefully since
sometime may
relate to safety
issue.
Battery Broken
27
Ethernet (LAN) Port Yes
 CID
EP2-LB Covered for single
Broken Ethernet [EP2LBC] case (Unintentional
Port Latch drops and bumps)
[EP2LBA]
Not Covered for

batch issue
(Improper
Ethernet LCD Port Pin / Latch Broken
Maintenance /
Damage from
intentional misuse)
[EP2LBR]
Note:
Please alert
technical team if
batch issue found.
28
Keyboard Yes
 CID
KP2-CI
Keys broken / wear [KP2CIC] [KP2CIR]
off / foreign
materials cause ***NOTE:
malfunction / other If more than 1 case
cosmetic issue reported /
complaints by
GA/KA, kindly
inform Lenovo Tech
Keys Broken or Damaged
Team.
29
Keyboard  CID No
KP2-CB Internal Damage
[KP2CBC]
Keyboard Cable [KP2CBR]
Broken
Remark:
Broken Keyboard cable
in Keyboard Assembly
which is not possible
to touch / break it, and
this should consider as
Keyboard Cable Broken
CID (customer damage
it) / SID (may due to
the careless engineer)
30
Touchpad  CID Yes
TP2-BS
Touchpad Button [TP2BSR]
[TP2BSC]
or
Touchpad Surface
Touchpad Button or Surface Peel Off / Wear Off
31
Hard drive  CID No
HP2-CD Internal Parts
[HP2CDC]
Component /
Connector Damage [HP2CDR]
or Dented
HDD Connector Damage
32
Hard drive Screw / CID No
HP2-SC Screw Hole Internal Damage
[HP2SCC]
HDD Screw Loose
[HP2SCR]
HDD Screw Missing
Damaged Screw Hole
33
Hard drive  CID No
HP2-DH Base Dented Internal Damage
[HP2DHC]
Dented or Hole
[HP2DHR]
Corner Dented
Hole in Cover
Top Cover Dented
34
LCD Bezel Yes
 CID
CP2-LB
LCD Bezel Crack [CP2LBC] [CP2LBA]
Note:
Please alert technical team if
batch issue found.
ADP Accept if it is inducing hinge loosen
ADP Accept, affecting structure
35
LCD Lock
 CID
CP2-LL Yes
LCD Lock Broken
[CP2LLC]
[CP2LLA]
Note:
batch issue found.
36
Base Cover Yes
ADP Accept, affecting structure  CID
CP2-BC
[CP2BCC] [CP2BCA]
Note:
batch issue found.
37
Keyboard bezel / Yes
 CID
CP2-KP Palm rest
[CP2KPC] [CP2KPA]
Note:
Please alert technical team
if batch issue found.
Keyboard Bezel Broken
ADP Accept, affecting structure
Palm Rest Broken
38
External Port of Yes
 CID
CP2-EP Cover
[CP2EPC] [CP2EPA]
Note:
Cover Broken Near External Port
39
Bezel / Cover No
 SID
CP2-SH
[CP2SHC] [CP2SHR]
Note:
Hole on Bezel, backside is screw nut
40
Base Cover Yes
 CID
CP2-FM Covered for single case
Footer missing [CP2FMC] (Unintentional drops and
bumps)
[CP2FMA]
Footer missing No
Not Covered for batch
issue (Improper
Maintenance / Damage
from intentional misuse)
[CP2FMR]
Note:
41
Power Cable Yes
 CID
[PP2PCC] [PP2PCR]
PP2-PC
Note:
if batch issue / BURN case
found.
AC Adapter Cable Broken
Internal Cable Broken
42
Physical Damage.3-Pin Damage [P]
Issue Code CID Reported Issue Issue Causes Notes

Phenomenon
P Pin Damage, Machine Cant Power On / Damage possibly caused due: Follow
3,4 Including Pin Hang or Crash at Lenovo 1. Improper handling of tools, repairable/un-repairable
bent, missing, POST / Blue Screen (BSOD) / 2. Incompatible screws/connectors using excessive force instruction.
broken, etc. Battery Charge Failure 3. Improper transportation or packaging
/Display, keyboard, 4. Machine physical damage caused secondary damage of Follow cosmetic criteria for
connectors not function, etc. parts, e.g., drop, distort, etc. CID cosmetic inspection
HP3 Pin Damage, HDD Error in POST / Can’t Damage possibly caused due: Follow
Including Pin Detect HDD while POST / 1. Improper handling of tools, repairable/un-repairable
bent, missing, Abnormal Noise from HDD / 2. Incompatible screws/connectors using excessive force instruction.
broken, etc. Bad Sector 3. Improper transportation or packaging
4. Machine physical damage caused secondary damage of Follow cosmetic criteria for
parts, e.g., drop, distort, etc. CID cosmetic inspection
43
Mechanical Part on Board-MM
P4 CPU Socket No
Pin Bent  CID/SID
Internal Damage
[P4A]
[P4C]
P3 External Ethernet Pin Bent  CID Yes

Connectors Pins
[P3C] [P3A]
Slot Broken /
Pin Bent /
Battery Pin Bent
Pin Broken
Pin Bent
44
Mechanical Part on hard drive
Hard drive No
 CID
HP3-PB connector Internal Damage
[HP3PBC]
Drive Pin Bent [HP3PBR]
Or
PIN Raised
Drive Pin Bent
PIN Raised
HDD Pin Broken

/ Missing
45
Chemical Damage.1- Oxidation/Liquid Spillage/Mold/Corrosion/ [C]
Code Phenomenon
C Oxidation Machine Can’t Power Damage possibly caused due: Follow repairable/un-repairable
1,3,4,5,6, /Liquid spillage/ On / Hang or Crash at a) Improper handling of PC, e.g. liquid spill instruction.
7,8 Mold & Lenovo POST / Blue b) Caused by a failure to follow specification requirements
Corrosion Screen (BSOD) / regarding usage, storage or transportation of the product. Follow cosmetic criteria for CID
Battery Charge Failure Example: Product usage/storage/transportation in a condition cosmetic inspection
/Display, keyboard, that exceeds the values specified in the user manual
connectors not (Humidity, Temperature, Dust, Air Pollution etc.)
function, etc.
LC1 Oxidation No Display / Lines on Damage possibly caused due: Follow repairable/un-repairable
/Liquid spillage/ Display / Blur Display a) Improper handling of PC,e.g. liquid spill instruction.
Mold & / Flickering Issue / b) Caused by a failure to follow specification requirements
Corrosion Abnormal Color on regarding usage, storage or transportation of the product. Follow cosmetic criteria for CID
Display Example: Product usage/storage/transportation in a condition cosmetic inspection
that exceeds the values specified in the user manual
(Humidity, Temperature, Dust, Air Pollution etc.)
46
KC1 Keyboard Posting Error 021x / Damage possibly caused due: Follow repairable/un-repairable
Oxidation Keyboard Key’s Not a) Improper handling of PC,e.g. liquid spill instruction.
/Liquid spillage/ Responding / Erratic b) Caused by a failure to follow specification requirements
Mold & Mouse Movement regarding usage, storage or transportation of the product. Follow cosmetic criteria for CID
Corrosion Touchpad / TrackPoint Example: Product usage/storage/transportation in a condition cosmetic inspection
or Mouse Not that exceeds the values specified in the user manual
Responding / Caps (Humidity, Temperature, Dust, Air Pollution etc.)
Lock Indicator No
Longer Appears /
Touchpad or
TrackPoint Button Not
Responding / Key
Stuck or Sticky
47
C1 Board and Circuit Yes
 CID
[C1A]
[C1C]
Corrosion
PCB Corrosion
Corrosion – White/Green Spots
48
C4 Internal Yes
 CID
Sockets；
[C4A]
Internal [C4C]
Brackets；
Card readers
internal
connector
Corrosion Rust
C3 External Yes
 CID
Connectors
[C3C]
[C3R]
Rust Rust
49
C7 Chipsets (Including Yes
 CID
chips, silicon, ICs)
[C7A]
[C7C]
Corrosion
C8 Components Yes
 CID
(Including Rust
[C8A]
capacitors, [C8C]
resistors)
Corrosion
50
LC1-PB Board and Yes
 CID
Circuit
[LC1PBA]
[LC1PBC]
Corrosion on PCB: White/Green

Spots
Corrosion on Cable Latch
51
LC1-MI LCD Panel / LCD Yes
 CID
Assembly / LCD
Module – Screw [LC1MIC] [LC1MIA]
Spots; Edge of
LCD; Internal
Sockets；
Internal
Brackets；
internal
connector
Rusty happened on screw Spots
Rusty happened on edge of LCD
52
KC1-LS Keyboard Yes
 CID
[KC1LSA]
Liquid Spill [KC1LSC]
Liquid trace under key cap
Liquid trace around non-functional key
53
Chemical Damage.2-Burn/Charred/Explode [B]
Code Phenomenon
B Burn/Charred/E Machine Cant Power Damage possibly caused due: Follow repairable/un-repairable instruction.
1,3,4,7,8 xplode/Bubbled On / Hang or Crash at a) Improper handling of PC, e.g. liquid spill,
Lenovo POST / Blue frequently hot plug/unplug, etc. Follow cosmetic criteria for CID cosmetic
Screen (BSOD) / Battery b) Caused by a failure to follow specification inspection
Charge Failure /Display, requirements regarding usage, storage or
keyboard, connectors transportation of the product. Example: Product
not function, etc. usage/storage/transportation in a conditions that
exceed the values specified in the user manual
(Humidity, Temperature, Dust, Air Pollution etc.)
54
B1 Board and  CID Yes
Circuit [B1C]
[B1A]
 Claim as CID if BATCH claims
burned/charred components
or Integrated Circuits with no
evidence of liquid spillage or
external port pin bent. Escalate
Burn evidence
Lenovo Tech Team and reject

the claims.
[B1D]
Burn Trace Burn on Board
Trace Burn on Board

Burn evidence
55
B7 Chips(Including  CID Yes
chips, silicon, ICs)
[B7C] [B7A]

Burn- CID Lenovo Tech Team and reject
the claims.
[B7D]
56
B8 Components  CID Yes
(Including
capacitors, [B8C]
resistors) [B8A]
Lenovo Tech Team and reject
Burn Burn
the claims.
[B8D]
57
Unauthorized Repair.1-Wrong Parts on Board [R]
Code Phenomenon
R Unauthorized Machine Cant Power On / Hang or Damage possibly caused due: Follow repairable/un-repairable
1,4,7,8 repair evidence Crash at Lenovo POST / Blue Screen Improper repair of PC by service people instruction.
including wrong (BSOD) / Battery Charge Failure or customer
parts on bard, /Display, keyboard, connectors not Follow cosmetic criteria for CID cosmetic
re-soldering, function, etc. inspection
jumping wire,
etc.
HR1 Foreign material HDD Error in POST / Can’t Detect HDD Damage possibly caused due: Follow repairable/un-repairable
on drive – while POST / Abnormal Noise from Improper repair of PC by service people instruction.
Foreign Label, HDD / Bad Sector or customer
Ink Mark on Follow cosmetic criteria for CID cosmetic
Label, Residual inspection
adhesive
58
R1 Board and Circuit  CID No
[R1C] [R1R]
Re-Soldering Jumping Wire
R7 Chips (Including chips,  CID No
silicon, ICs)
[R7C] [R7R]
Re-Glue
59
R8 Components (Including  CID No
capacitors, resistors)
[R8C] [R8R]
Re-Soldering
HR1-RA Hard drive  CID No
Residual adhesive [HR1RAC] [HR1RAR]
60
HR1-FL Hard drive  CID No
Foreign Label
[HR1FLC] [HR1FLR]
61
HR1-SI Hard drive  CID No
[HR1SIC] [HR1SIR]
62
Label Damage-Label Missing or Damage [L]
Code Phenomenon
L Label missing or / Damage possibly caused due: Follow repairable/un-repairable instruction.
1 damaged on Improper repair of PC by service people or
board which customer themselves Follow cosmetic criteria for CID cosmetic
impacted any Liquid spilt/burn/oxidation, etc. chemical inspection
identification of damage on label,
the part PN or
the barcode
LL1 Label missing or / Damage possibly caused due: Follow repairable/un-repairable instruction.
damaged on Improper repair of PC by service people or
panel which customer themselves Follow cosmetic criteria for CID cosmetic
impacted any Liquid spilt/burn/oxidation, etc. chemical inspection
identification of damage on label,
the part PN or
the barcode
63
HL1 Label missing or / Damage possibly caused due: Follow repairable/un-repairable instruction.
damaged on Improper repair of PC by service people or
hard drive customer themselves Follow cosmetic criteria for CID cosmetic
which impacted Liquid spilt/burn/oxidation, etc. chemical inspection
any damage on label,
identification of
the part PN or
the barcode,
Missing of Seal
label
64
L1 Board and Circuit CID No
Label Missing
[L1C] [L1R]
Attempted to Remove Label
Vendor Label been Damaged
65
LCD Panel / LCD CID No
LL1-PB Module / LCD
Assembly [LL1PBC] [LL1PBR]
Good Condition - LCD with Vendor Label
Without the vendor label, we can’t define the model and

which vendor it belongs to
66
HL1-PO Hard Drive Label CID No
HDD Label been Peeled Off
[HL1POC] [HL1POR]
Attempted to Remove Label
Torn PCBA Label (Part Number not readable)
67
HL1-PS Hard Drive Label CID No
HDD Serial Number Barcode Peeled Off
[HL1PSC] [HL1PSR]
Note:
If the HDD label peels
off or the scratch was
smaller than those
pictures then we can
accept under Base
Warranty, else Reject
as CID
HDD Serial Number Barcode Minor Scratches
68
HL1-SL Hard Drive Seal CID No
Drive Seal Label
Label
been Peeled Off
[HL1SLC] [HL1SLR]
Drive Seal Label

been damaged
69
Accidental Damage Protection (ADP) /
ThinkPad Protection (TPP)
Latest Terms and Conditions of ADP:
https://download.lenovo.com/lenovo/lsw/lenovo_pc_devices_services_agreement_feb2017-ap-english.pdf
C. Accidental Damage Protection (“ADP”)

This Service covers operational or structural failure caused by:
(i) liquid spills on the keyboard,
(ii) unintentional bumps or drops from not more than fifteen (15) feet or five (5) meters,
(iii) an electrical surge that damages the product’s circuitry, or failure of the integrated screen, Lenovo will repair or replace (in its sole discretion) the product; provided,
however, that the damage to the product is caused by an accident and is unintentional.
This Service only covers components installed in your product at the time of purchase, including the internal central processing unit, integrated hard disk drive, integrated optical
drive, integrated keyboard, integrated pointing devices, integrated screen, optional features installed by Lenovo at the time of purchase, and other components that Lenovo
includes as a standard feature with the product.
This Service does not cover the following:

a. CRU batteries, light bulbs, memory disks, wire connections, AC adapters, carrying cases or folios, stylus or digitizer pens, cradles, docking stations, port replicators, external
keyboards, printers, scanners, external drives, software (preloaded or purchased separately), tapes, CDs, DVDs, film or other media, external modems, external speakers,
monitors, external mice or other input/output devices, projectors,
b. any other components not internal to the product, any pre-existing defects in your product that occurred on or before the date of this Agreement, optional features not installed
by Lenovo at the time of purchase, accessories purchased in addition to the base unit, third-party products (those not bearing the Lenovo logo) even if sold by Lenovo, products
not purchased from Lenovo or any products repaired by anyone other than Lenovo or a service provider authorized by Lenovo.
c. Normal wear and tear of the product;
d. Parts intended to be replaced or consumed - e.g., batteries, stylus, digitizer pen, etc.
70
e. Cosmetic damage (e.g., scratches, dents, or cracks that do not affect the product’s functionality or structural integrity);
i. Damage from abuse, misuse, unauthorized modification, unsuitable physical or operating environments, improper maintenance by anyone other than Lenovo-authorized
service providers, removal of original parts or alteration of product or identification labels;
ii. Damage caused by a product not covered under this Agreement or caused by biohazards or human or animal bodily fluids; or
iii. Theft, loss or damage from fire, flood, or natural disaster, war, terrorism, acts of God
Scope of ADP in brochure

http://www.lenovo.com/images/products/services-warranty/datasheets/Accidental-Damage-Protection.pdf
1] Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced. Tablet claim cap: limited to one claim per 12 months.
2] This service is available in the country or region in which you purchased your Accidental Damage Protection coverage, and is not transferable should the system travel to another country.
3] If you are entitled to on-site warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired at your location, then the Service
Provider will repair or exchange your product at your location. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center
at its expense. If you purchase an on-site warranty with Accidental Damage Protection, on-site service level repairs will be limited to LCD and non-customer replaceable keyboards. If we
cannot complete the repair at the first on-site visit, then the system will be shipped to Lenovo’s Service Center to complete the repair. on-site service may not be available in all regions.
4] Cosmetic damage, e.g.: scratches, dents, or cracks that do not affect the product’s functionality or structural integrity. All products and offers are subject to availability.
71
5] Effective December 2014. Lenovo reserves the right to alter product offerings and specifications at any time, without notice. Lenovo makes every effort to ensure accuracy of all information
but is not liable or responsible for any editorial, photographic or typographic errors. All images are for illustration purposes only.
For full Lenovo product, service and warranty specifications visit www.lenovo.com. The following are trademarks or registered trademarks of Lenovo: Lenovo, the Lenovo logo, For Those Who
Do and ThinkPad.
Other company, product and service names may be trademarks or service marks of others. ©2016 Lenovo. All rights reserved.
ADP Service Coverage


Protection service is available in the country or region in which you purchased your Accidental Damage Protection coverage, and is not transferable

should the system travel to another country.
Replacement Machine

If a replacement system is required, the customer will have the option to purchase a new ADP coverage for that new system, if desired. The coverage
for the original machine ceases when a replacement is provided. The coverage period terminates immediately if your Product is replaced under this

Agreement.
Repairs

ADP allows for ONE time repair per 12 months, i.e. one claim per year. Also, ADP allows for ONE time replacement per contracted year(s).
Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced. The ADP coverage period
terminates immediately if your Product is replaced under this Agreement.
72
Where is the Repair Performed?

If the machine is entitled to onsite services, the repair may be performed at customer’s site. If the problem cannot be resolved onsite, then the

machine may be repaired at our repair depot centers or it is also known as Customer Carry-In Services (CCI)*.
Are Scratches / Dents / Cracks covered by ADP?


Cosmetic damage, e.g.: scratches, dents, or cracks that do not affect the product’s functionality or structural integrity. All products and offers are

subject to availability.
Waiting Period

When Service is purchased subsequent to the purchase of your Product, you may not exercise your rights to Service for thirty (30) days from the
purchase date of the Service. Lenovo reserves the right to inspect your Product prior to agreeing to provide Service, when Service is purchased

subsequent to the purchase of your Product.
73
End of
CID/SID Guideline
74

India CID Criteria - 20180606

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Customer Induced Damages (CID) /

Servicer Induced Damages (SID) Guideline

Issue Reported: Posting Error 021x / Keyboard Key’s Not Responding /

Physical Damage.2-Crack/Break/Distortion/Disposition/Part Missing [D].................................................................................... 11

Physical Damage.3-Pin Damage [P] ................................................................................................................................................................... 43

Chemical Damage.1- Oxidation/Liquid Spillage/Mold/Corrosion/ [C] ............................................................................................. 46

Chemical Damage.2-Burn/Charred/Explode [B] ......................................................................................................................................... 54

Unauthorized Repair.1-Wrong Parts on Board [R] ...................................................................................................................................... 58

Label Damage-Label Missing or Damage [L] .................................................................................................................................................. 63

Engineer CID Code Naming Rule:

Issue CID Reported Issue Issue Causes Notes

S4 Internal Sockets &  CID No.

HP1DS Hard Drive Yes No

Distortion Pad dropped

Smash Corner Crack

The black line is internal glass

Internal glass cracked

Type 1: (Black Out) Type 2: (White Out)

LCD Cover Dented

Battery Lock [BP2BLC] [BP2BLA]

Battery Lock Broken

Battery Broken [BP2BBC] [BP2BBA]

Not Covered for

Touchpad Button or Surface Peel Off / Wear Off

HDD Connector Damage

HDD Screw Missing

Damaged Screw Hole

Top Cover Dented

ADP Accept if it is inducing hinge loosen

ADP Accept, affecting structure

Keyboard Bezel Broken

ADP Accept, affecting structure

Palm Rest Broken

Cover Broken Near External Port

Hole on Bezel, backside is screw nut

AC Adapter Cable Broken

Internal Cable Broken

Issue Code CID Reported Issue Issue Causes Notes

P3 External Ethernet Pin Bent  CID Yes

Drive Pin Bent

HDD Pin Broken

Corrosion – White/Green Spots

Corrosion on PCB: White/Green

Corrosion on Cable Latch

Rusty happened on edge of LCD

Liquid trace under key cap

Liquid trace around non-functional key

Lenovo Tech Team and reject

Burn Trace Burn on Board

Trace Burn on Board

 Claim as CID if BATCH claims

Re-Soldering Jumping Wire

Residual adhesive [HR1RAC] [HR1RAR]

Attempted to Remove Label

Vendor Label been Damaged

Good Condition - LCD with Vendor Label

Without the vendor label, we can’t define the model and

Attempted to Remove Label

Torn PCBA Label (Part Number not readable)

HDD Serial Number Barcode Minor Scratches

Drive Seal Label

C. Accidental Damage Protection (“ADP”)

This Service does not cover the following: