Noellie Martinez

2105 Turtle Creek Dr. Apt 12 Henrico, VA 23233 ▪ 336.317.4801 ▪ nmarti361@gmail.com

OBJECTIVE

To obtain a professional position utilizing my sales abilities, customer service skills, technical writing and
revenue management techniques to create a dynamic presence in Richmond

PROFESSIONAL PROFILE

Ten years of customer-service experience including intense sales-oriented goal performance through retail,
while pursuing degree in Liberal Arts (English; Linguistics and Technical Communications). Solid
management and interpersonal skills coupled with strong leadership abilities. Core competencies include:

• Drafting templates and Style Guides • Interpersonal Communication

• Interpret Social and Sales Dynamics • Revenue Management
• Formatting for publication • Tracking/Documenting fluctuation in markets
• Editing and Copy Marking • Developing lasting client relationships

PROFESSIONAL EXPERIENCE

Candlewood Suites (Richmond, VA)

October 2017-Current

Director of Sales and Marketing (2018- Current)

Managing group of Sales and Service Associates while tracking the Short Pump market to strategize ways of
growing our occupancy and guaranteeing strong daily revenue growth over our Comp Set. Includes being
aware of Richmond dynamics, maintaining an active presence within the community, understanding the
market trends both locally and globally within the hospitality industry and having weekly meetings to ensure
stability of growth. Tracking of revenue includes report generators from both corporate and local segments.
Responsible for minimum amounts of weekly sales-calls with new and existing clients.

Front Office Manager (2017-2018)

Maintain standard office procedures; suggestive selling while maintaining current knowledge of rates, utilizing
promotional tools, consistently maximizing sales network and effectively engaging customers to increase hotel
revenue. Streamlining payment procedures to make booking more efficient for clients.

Eternal Sunshine Café (Wilmington, NC)

September 2015-October 2017
Front House Manager
Ordered inventory, built staffing team, managed individual growth and offered leadership through training
while delivering customer service and addressing concerns; established rapport with customers whereby
creating regular clientele and business.

Victoria’s Secret (Wilmington, NC)

November 2013-October 2017

Payroll recruiting benefits e-verify staffing talent FMLA

Sales Associate
Developed targeted marketing strategies, adhering to strict sales policy, maintaining and meeting exceptional
sales goals; processed transactions; set display tables; restock inventory, trained certified sales associates; and
delivered superior customer service. Sales goals: SPAH required to average a minimum $300 an hour in sales
to meet payroll/ in an 8-hour shift: $2,400 with 70% of net sales being in bras, maintaining 6% credit to
transactions (assigning transactions to credit card holders and signing up new members).

Bar Louie (Richmond, VA)

July 2013 – January 2014

Server
Delivered polished service and attention to customers while adhering to structured steps of service;
learned high-end dining protocols; and excelled in a high-volume restaurant.

Taco Mac (Charlotte, NC)

June 2011- June 2013

Trainer/Bartender
Greeted and served dining room and bar customers in a timely, friendly manner; maintained knowledge of
menu items, ingredients and preparation methods; managed opening and closing duties of servers; trained
and coordinated staff scheduling.

EDUCATION

University of North Carolina, Charlotte, NC 3.0 2009-2013

English/Psycholinguistics
Minor: Technical Communications

Arizona State University, Online 3.4 2017-curent

Technical Communications

ACADEMIC ACHIEVEMENTS

Technical Editor of Research Department

November 2012- March 2013
Edited draft compositions from professors; coordinated revisions with authors; performed academic research;
proofread citations and footnotes; finalized submissions for publication in “NHSA Dialog: The Research-to-
Practice Journal for the Early Childhood Field.”

Current member of the National Honor Society

Current member of Richmond Regional Tourism

Payroll recruiting benefits e-verify staffing talent FMLA