Q:1 Choose the most appropriate option. Overwriting and cutting is not allowed.

1. Producing customized items in large quantities is called:

a. Mass production
b. Strategic systems
c. Customer focus
d. Mass customization
2. A purchase of books in the college bookstore is . The report at the end of the day showing sales
totals for the day is .
a. information, data
b. Information, Knowledge
c. Data, Database
d. Data, Information
3. Which of the following is an example of an analytical CRM system?
a. Data Mining
b. Personalized Web Pages
c. Campaign Management
d. Loyalty Program
4. Which of the following statements concerning technology pressures on modern businesses is true?
a. New technologies offer alternative service options
b. New technologies will never replace existing technologies
c. Technology changes so rapidly that organizations should wait before they release new technology-
based products
d. The amount of information on the Internet remains stable from year to year
5. Biometrics is an example of ________.?
a. Something the user had
b. Something the user know
c. Something the user is
d. Something the user wants
6. A device that forward data packets from one network to another is called?
a. Bridge
b. Gateway
c. Switch
d. Hub
7. Which of the following is a benefit of ERP systems?
e. COST
f. Business process adaptation
g. Complexity
h. Flexibility
8. A (n) is a computer program designed to support a specific task or business
process.
a. Network
b. Functional Area
c. Database
d. Application
9. Desktop PCs are an example of .
a. Mainframe Computers
b. Micro Computers
c. Super Computers
d. Midrange Computers
10. A service-oriented architecture
a. Is one in which the servers are supporting multiple mobile devices
b. Enables Web services to be reused across an organization
c. Is focused on user response
d. Is a type of cloud computing
Q: 2 what are the five database fundamental structures? Describe all along with Diagrams
Q: 3 Differentiate between Global Reach & Universal Standards