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  • Customer Satisfaction Survey Form

    Încărcat de

    Servesh Kumar
    36 vizualizări1 pagină
    This document is a customer satisfaction survey for a company called Spinks Impex. It contains criteria in different categories including quality, cost, delivery, development activities, and management. For each criteria, the customer rates the company's performance on a scale of 1 to 5 and earns points. The total possible points are 100. At the end, there is a section for suggestions. The survey collects feedback to evaluate the company's performance and identify areas for improvement from the customer's perspective.

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    Titlu original

    CUSTOMER SATISFACTION SURVERVEY SHEET

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    This document is a customer satisfaction survey for a company called Spinks Impex. It contains criteria in different categories including quality, cost, delivery, development activities, and management. For each criteria, the customer rates the company's performance on a scale of 1 to 5 and earns points. The total possible points are 100. At the end, there is a section for suggestions. The survey collects feedback to evaluate the company's performance and identify areas for improvement from the customer's perspective.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    36 vizualizări1 pagină

    Customer Satisfaction Survey Form

    Încărcat de

    Servesh Kumar
    This document is a customer satisfaction survey for a company called Spinks Impex. It contains criteria in different categories including quality, cost, delivery, development activities, and management. For each criteria, the customer rates the company's performance on a scale of 1 to 5 and earns points. The total possible points are 100. At the end, there is a section for suggestions. The survey collects feedback to evaluate the company's performance and identify areas for improvement from the customer's perspective.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 1

    REF.

    CODE REVISION ISSUE STATUS


    SPI/QC/FT/9 SPINKS IMPEX NO DATE NO DATE
    CLAUSE NO.: 9.1 00 00.00.0000 01 15.03.2018

    CUSTOMER SATISFACTION SURVEY SHEET

    CUSTOMER NAME : DATE:

    S.NO CRITERIA RATING POINTS EARNED


    1 QUALITY
    1.1 Effective Implementation of Quality System 5 4 3 2 1
    1.2 Consistent Product Quality to meet specified 5 4 3 2 1
    requirement / needs
    1.3 Product performance Quality at user’s end. 5 4 3 2 1
    1.4 Knowledge about the products being supplied 5 4 3 2 1
    1.5 Response time for attending Quality problems & 5 4 3 2 1
    feedback Corrective Action taken for avoiding
    reoccurrence.
    2 COST
    2.1 Fair Pricing / transparency in dealings. 5 4 3 2 1
    2.2 Competitive prices and minor inflations absorbed 5 4 3 2 1
    through productivity improvements.
    3 DELIVERY
    3.1 Supplies are made as per customer needs. 5 4 3 2 1
    3.2 Products supplied as per agreed packing norms. 5 4 3 2 1
    3.3 Supplies are properly identified 5 4 3 2 1
    3.4 Defective supplies / line rejection are negligible. 5 4 3 2 1
    3.5 Response to customer’s production schedule changes 5 4 3 2 1
    4 DEVELOPMENT ACTIVITIES
    4.1 New products are delivered within agreed time frame 5 4 3 2 1
    4.2 Contributes effectively in Value Engineering activities 5 4 3 2 1
    with customer.
    4.3 Solution oriented approach 5 4 3 2 1
    5 MANAGEMENT
    5.1 Supports customer’s vision & goal. 5 4 3 2 1
    5.2 Well managed company. 5 4 3 2 1
    5.3 Attitudes of employees to customer’s needs. 5 4 3 2 1
    5.4 Accessibility of key personnel 5 4 3 2 1
    5.5 Positive Management attitude to customer’s needs. 5 4 3 2 1
    TOTAL POINTS GAINED

    TOTAL POINTS 100

    SUGGESTIONS:

    Customer Signature Sales Representative HOD

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