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Ordering
Pizza
In this lesson, you will learn some useful expressions for
ordering pizza on the phone. Do you usually order pizza
for delivery or pickup? What do you like on your pizza?
Pre-Reading
A. V
ocabulary Preview
Match the words on the left with the correct meanings on the right.
1. toppings a) items that you place on top of something such as a pizza or sandwich
2. pickup b) a type of residence where a group of small houses are attached
4. buzzer code d) without a protein found in wheat that may cause digestive problems
e) a number that a visitor uses to gain access to an apartment building or elevator
5. townhouse
f) containing no meat
6. vegetarian
g) the cooked dough on the bottom of a pizza
7. crust
h) sales arrangement in which the customer orders something from
a
8. wings a phone or online service and goes to the establishment to get it
9. soda i) a take-out service where the operator brings the food to a residence
10. gluten-free j) a carbonated beverage (also called a soft drink, soda pop, or pop)
only $4.99
sometimes referred to as the “green grocer error”
signs insert an apostrophe incorrectly. This is
The plural of “pizza” is “pizzas.” Many restaurant
Answer:
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Ordering Pizza
Everyday Dialogues
Dialogue Reading
*Note:
Read the dialogue with your partner a few times. Take turns
CSR is short for “Customer
being each character. Practice your intonation and pronunciation. Service Representative.”
Circle any new words or phrases that you need to practice.
Customer: I need one large vegetarian pizza and two medium pepperoni pizzas, please.
CSR: Sure. Our vegetarian comes with green peppers, tomatoes, and onions. Is that okay?
Customer: Let’s go with thin crust for the vegetarian and regular for the pepperonis.
CSR: Sure. Can I interest you in any wings, garlic bread, or soda today?
CSR: Alright. Your total comes to $43.25. Our driver should have that to you in about 45 minutes.
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Ordering Pizza
Everyday Dialogues
Practice
A. Expressions
4. I need one large vegetarian pizza and • Would you like any pop with that?
two medium pepperoni pizzas, please. • Would you like to add garlic
toast for an extra dollar?
• I’d like two large pepperonis, please.
• Do you have any specials?
• I’ll take one Hawaiian and one buffalo
chicken pizza. Both smalls, please.
B. Pizza Toppings
Did you know...
Most pizzas come with tomato sauce, herbs, and cheese.
Here are some additional toppings you may want to Uncountable food toppings at pizzerias are
often used as countable nouns by employees and
order. Sort the items into “veggies,” “meat,” and “other.”
customers. The topping turns into the “type” of pizza.
Sizes may also be used as nouns instead of adjectives.
• extra cheese • hot peppers • spinach The word “pizza” can be used as either a countable
• mushrooms • tomatoes • chicken or an uncountable noun.
• ham • garlic • broccoli
• I’ll take three pepperonis, please. (pepperoni pizzas)
• pineapple • beef • pepperoni
• I need two larges and three smalls, please.
• sausage • olives • red peppers • Should we order pizza tonight?
• onions • green peppers • How many pizzas do we need?
• bacon • artichoke hearts
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Ordering Pizza
Everyday Dialogues
Listening Practice
Listen to the recording of the dialogue from page 2. Fill in the missing
words as you listen. Listen again. Now look back at page 2 and check your
work. Did you fill in the correct words? Did you spell everything correctly?
Customer: I need one large vegetarian pizza and two medium pepperoni pizzas, please.
Customer: Let’s go with thin crust for the vegetarian and regular for the pepperonis.
CSR: Sure. Can I interest you in any , garlic bread, or soda today?
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Ordering Pizza
Everyday Dialogues
Extra Practice
Read the following expressions, and practice them with your partner.
• Can I have the same order as last time, please? • The pizza was cold when it arrived.
• Do you have gluten-free crust? • The crust tastes like cardboard.
• Can I use my debit card? • This pizza is way too salty.
• Can I pay over the phone? • We asked for vegetarian.
• Can you bring the pizza to the backyard? • I asked for no onions.
• Is it possible to order a few days ahead of time? • We’ve been waiting for two hours.
• Can you make that half pepperoni, half bacon? • You overcharged me for my pizza.
• Can I add four cans of Coke to my order? • The pizza flyer said two-for-one.
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Ordering Pizza
Everyday Dialogues
Review
Task 1
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Ordering Pizza
Everyday Dialogues
Review cont.
Task 2
QUESTION FORMATION
A. Questions
Write five questions a CSR might ask you when you call to order a pizza.
1.
2.
3.
4.
5.
B. Answers
1.
2.
3.
4.
5.
Task 3
ROLE-PLAY
Find a partner. Imagine that one of you is the CSR and the other
is a customer calling to order some pizza. Use your questions
to do a role‑play for your teacher.
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Ordering Pizza
Everyday Dialogues
Answer Key
LESSON DESCRIPTION: LEVEL: Low Int
A customer orders pizza for delivery. The CSR takes down the TIME: 1 hour
customer’s address before taking the order. Students learn TAGS: pizza, food, toppings, restaurant,
vocabulary and expressions to use when ordering pizza. dialogues, everyday English, ordering food
Extra Practice
Practice
Try some role-play activities with your students to give them
A. EXPRESSIONS a chance to use the new expressions they’ve learned. Check out
the Role-Plays section on ESL Library. Try the “Food” scenarios.
Have your students read the dialogue again and
https://esllibrary.com/courses/96/lessons
practice subbing in some of the different expressions.
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Ordering Pizza
Everyday Dialogues
Play the audio from this lesson. Then assign the questions. You EDITOR’S NOTES:
1. T he pizza shop offers free delivery on Mondays. While both have been in use for over a century, some
2. The caller lives in a townhouse. critics insist that “alright” is unacceptable, especially
3. T he vegetarian pizza comes with in formal writing. You may want to advise your higher-
green peppers, tomatoes, and onions. level students to use “all right” in formal writing.
4. T he options are regular crust or thin crust. For more information, check out our blog post:
TASK 2
TASK 3
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Ordering Pizza
Everyday Dialogues
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