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2 In some countries it is quite __________ to use the correct title when talking to
business colleagues.
A offensive B likely C formal D tricky
3 Having good __________ may help you to make deals more easily.
A entertaining B manners C demonstrations D handshaking
4 Ian has to be very organized as his work involves meeting tight. ____________
A problems B responsibilities C challenges D deadlines
5 Lesley doesn’t like having to wait for other people to __________work for her.
A generate B solve C resolve D tackle
6 Paul enjoys working at Small World because he finds the __________ stimulating.
A installation B environment C application D opportunity
7 If someone looks me straight in the eye without ____________ I tend to think they are
honest
A yawning B sighing C blinking D sniffing
8 Your body ____________ usually gives other people information about how you really
feel
A appearance B impression C language D relationship
9 Bob and Tony are business ____________ and have arranged to meet at the sales
conference
A delegates B customers C associates D officers
10 I’ve given the latest sales ____________ to Mr Allen but he hasn’t had a chance to
look at them yet.
A systems B figures C worksheets D facts
EXERCISE 2 Fill in the gaps with the correct nationality.
EXERCISE 3
Fill in the appropriate word from the box.
Dear Mr Jacobs,
Thank you very much for your letter (1) __________5 March. (2) ______ answer to your
request, we have (3) ________ in enclosing our latest (4) ___________ and price list.
I would like to (5) ________ your attention to the special offers. These products are
available at a
reduced price for a limited time only.
If you would like any (6) _________ information, please get in (7) ___________ with me.
I look (8) _____________ to hearing from you.
Yours (9) _____________
Howard Johnson
Sales Manager
(10) ___________: catalogue, price list, special offers supplement.
Vocabulary
EXERCISE 1 Choose the best word to fit the gap.
1 The company will be ________ a new range of health foods over the next few months.
A promoting B encouraging C competing D supporting
2 Although prices have remained __________ for the past two years we are expecting a
sharp rise
in the near future.
A still B immobile C same D static
3 This particular _______ of ice cream is supposed to contain very little fat.
A name B brand C label D product
5 The sales _________ for the next few months is not particularly optimistic.
A figures B drive C forecast D trend
6 The advertising company have come up with a catchy new _________ for the car.
A slogan B saying C image D feature
7 It’s going to be difficult to break _______ the Far East market but I believe it will
become a
key market for us.
A through B up C into D down
8 We’re hoping that the new software package is going to make a big _________
A effect B impact C influence D mark
9 Supermarkets often find point of sale ________ very useful when introducing new
products to
their customers.
A displays B exhibits C presentations D exhibitions
10 When deciding what kind of advertising to use it’s important to find out as much as
possible about
Your ____________
A companions B competitions C competitors D components