SD.

ZAHEDULLA QUADRI SAYYED Mobile: +918500664890

Email : zahedullaquadri@gmail.com
Organization: AMAZON, INDIA

Profile:

Experienced professional in customer service and technical support. Extensive experience of working
in the front line helping customers and colleagues in resolving the issues. Possessing excellent
customer facing skills, natural problem solving, analytical skills and able to contribute to the
development of best practice, procedures and policies within a company. Highly motivated with over
3 years of experience spanning multiple domains like India, North America and United Kingdom. Have
a talent for quickly understanding company's products and devising appropriate strategies to meet
defined targets.

Carrier Objective

To put in best efforts in pursuance of the company’s goals and aspirations through smart work,
sincerity and continuous self-development. I intend to build a career with leading corporate with
committed & dedicated people, which will help me to explore myself fully and utilize my potential.

PROFESSIONAL SNAPSHOT
Amazon (May 2017 - Till Today)
Roles & Responsibilities:

• Does research to find out the root cause of the issue.

• Helping the customer with troubleshooting steps.
• Supported new hires.
• Raising an escalation to higher team when standard procedure of troubleshooting steps
doesn't work out.
• Troubleshooting with the errors on the Website.
• Work on Amazon Vendor Services.
• Work on creating dashboard and mining data and providing presentation.
• Calling the vendors (inbound and outbound) and resolving the queries.
• Working with the vendors in procuring the inventory.
• Helping the vendors to update images and videos on the Product detail page (PDP) and
editing the product description.

Sutherland India (May 2015 - May 2017)

Roles & Responsibilities:

 Calling insurance on behalf of Providers

 Documentation of the calls.
 Handling Inbound and outbound calls.
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  Communicating the issues of the insurance to us team.
 Checking patient current status whether he is active or not with the plan.
 Handling with highly confidential documents of the patient like credit card medical records.

Additional Roles & Responsibilities:

 As per the requirement and depends upon the excess volume, we do extra work on Non-
working days for clearance of the volume and uploading the batches.
 Guide the juniors and Trainee Members and help them in understanding the process. I
am one of the mentors for the process.
 Consolidate the records processed by trainees and juniors; modify the sheet and doing
“Internal Auditing”.
 Share the work of other process if there is any requirement.

Academic Details

Level University / Board Year

Bachelors of Technology in
Jawaharlal Nehru Technological
Electronics and Communication 2010-2014
University, Hyderabad
Engg.

Intermediate (M.P.C) Board of Intermediate Education 2008-2010

S.S.C Board of Secondary Education 2008

Skill Sets

 Good communication skills

 Customer service oriented
 Excellent people management skills
 Quick learner
 Good problem solving skills
 Time management skills

Awards and Co-curricular Activities

 Have participated in national level elocution competition and got first place in
constituency level and district level 3rd prize which was celebrated on national
voter’s day, 2014.
 Acted as a main coordinator for a national level tech & management fest in our
college for 2013 & 2014.
 Got 1st prize in PPT in national level tech fest in 2014.
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  Recognized as the best performer within in 2016 (Sutherland).
 Received a special recognition award for the project “Vendor Success Program” in
October 2018 (Amazon).

Personal Information

Name : Zahedulla Quadri Sayyed

Father’s Name : Jalaluddin Quadri
Date of Birth : 8th Oct 1992
Gender : Male
Nationality : Indian
Marital Status : Married
Hobbies : Browsing and listening music.

Declaration

I hereby declare that the information given above is true to the best of my knowledge & belief.

Sd, Zahedulla Quadri

Place: Hyderabad